product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal … our platform, fostering comprehensive operational alignment Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence Serve as a conduit for continuousimprovement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams Conduct regular review sessions with clients to … a unique platform to develop your skills in a dynamic, innovative environment while making a tangible impact on customer success. If you are passionate about technology, customer engagement, and continuousimprovement, we encourage you to apply. Please note - Commencement of role will be subject to Governmental Security Clearance and full back-ground checks being fully obtained, we More ❯
Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
Adecco
flexibility to work from either Birmingham or Sheffield. You will play a critical role in delivering robust technical support to meet customer KPIs and SLAs, while actively contributing to continuousimprovement initiatives using CI methodologies. Key Responsibilities: Provide expert-level support for Oracle DB and MySQL Server within a large-scale enterprise environment. Manage and resolve incidents … Client's database estate, which includes over 1000 databases hosted on 1500+ servers. Collaborate with cross-functional teams to maintain and enhance legacy and modern database systems. Apply CI (ContinuousImprovement) practices to identify inefficiencies and drive operational enhancements. Required Skills & Experience: Strong hands-on experience as an Oracle DBA, with a solid understanding of MySQL Server. More ❯
Brackmills Industrial Estate, Northampton, Northamptonshire, England, United Kingdom
Bechtle UK
ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and … to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g. … to streamline workflows and introduce process enhancements that improve service efficiency and responsiveness under pressure. Demonstrate adaptability to evolving technologies and operational environments, maintaining a strong focus on innovation, continuousimprovement, and operational excellence. Continuous Service Improvement (5%) Proactively identify and recommend opportunities to enhance service delivery processes and improve the overall client experience. More ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom
Fruition Group
Desk Manager Responsibilities Lead, coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuousimprovement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics … identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change … management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven More ❯
s own security posture ensuring tools, processes, and teams meet the same standards we deliver to clients. They monitor measurable posture metrics (e.g., Microsoft Secure Score, Vulnerability etc.), ensure continuousimprovement, and keep the MSP's security practice relevant through ongoing training, certifications, and emerging threat awareness. While day-to-day execution is delegated to Security Analysts … Manager to ensure security is embedded in BAU, change control, and project execution. Monitor and report on client posture metrics (e.g., Microsoft Secure Score, M365 compliance dashboards). Drive continuous posture improvement across client environments. Team Leadership & Growth Mentor and develop Security Analysts. Ensure team certifications remain up to date (minimum 2 per year per Analyst). … in mentoring Analysts and delegating effectively while retaining accountability for outcomes. Collaboration - able to work cross-functionally with Service Delivery, Projects, Account Managers, and vendors to embed security consistently. Continuous Learning - committed to staying current with evolving threats, frameworks, and technologies, and ensuring the team is trained and certified. Client-Facing Confidence - comfortable leading Quarterly Security Reviews (QSRs), participating More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Adecco
our Business School's journey toward EQUIS accreditation and to maintain other key international business school accreditations. This pivotal role ensures that all accreditation standards are met and that continuous quality improvement remains embedded across the School's programmes and operations. Key Responsibilities Accreditation Leadership: Oversee the full EQUIS accreditation cycle, from initial eligibility and self-assessment … to peer review visits and ongoing maintenance. Quality Assurance: Drive continuousimprovement initiatives to meet and exceed international standards, aligning with AACSB/AMBA or other relevant frameworks. Stakeholder Engagement: Coordinate across academic departments, professional services, and senior leadership to collect evidence, data, and documentation required for accreditation. Project Management: Develop and maintain timelines, action plans, and More ❯
technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuousimprovement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. … Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications More ❯
TN38, Saint Leonards-on-Sea, East Sussex, Hollington, United Kingdom
MFK Recruitment
technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuousimprovement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. … Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications More ❯
St. Leonards-on-Sea, East Sussex, England, United Kingdom
MFK Recruitment
technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuousimprovement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. … Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
Reed
on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuousimprovement of the service. Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers. Build, develop and … budget related conversations on different levels. Monitor supplier and IT service delivery performance and liaise with managers and customers to ensure service level agreements are met Develop and maintain continuous service improvement plans. Experience required: Experience within a similar role Experience managing major incidents and escalations Ability to work in a fast-paced environment Excellent knowledge of More ❯
Malvern, Worcestershire, England, United Kingdom Hybrid / WFH Options
Four Squared
to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with … the Customer Success Team Manager to manage the full customer lifecycle, including renewals, to ensure sustained satisfaction and industry leading retention levels. Foster a culture of collaboration, continuousimprovement, and customer-centric service delivery. What You’ll Need Experience of managing a portfolio of 30+ customers. Experience of working for a fast growth telecoms or IT services … Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment) Hybrid working Casual dress Company events Flexitime Free parking Discretionary Annual Bonus linked to key performance metrics for team Continuous learning and professional development opportunities Exciting and challenging projects with industry-leading clients On-site parking More ❯
Rochester, Kent, South East, United Kingdom Hybrid / WFH Options
Technical Placements
quality, compliant software. Collaborate closely with the Project Management Office and other R&D managers to integrate software development into the wider product delivery process. Foster a culture of continuousimprovement, accountability, and open communication. Who youll report to: Director of Research and Development Responsibilities Project & Delivery Management Plan and prioritise software projects in collaboration with the … improve development workflows. Team Leadership Build and develop a high-performing software team. Set clear objectives, conduct performance reviews, and ensure accountability. Promote a culture of ownership, collaboration, and continuous improvement. Process Improvement Encourage retrospectives and turn lessons learned into actionable improvements. Trial workflow, automation, and tool enhancements that benefit software and wider R&D. Stay current … Communication Excellent communication skills, able to convey technical and project information clearly to diverse stakeholders. Experienced in facilitating planning sessions, reviews, and retrospectives. Skilled at influencing change and promoting continuous improvement. Quality & Compliance Solid understanding of regulated software development practices (e.g., ISO9001, ISO27001, NIST). Experience embedding secure development lifecycle practices and ensuring audit-readiness. More ❯
ME1, Borstal, Medway, Kent, United Kingdom Hybrid / WFH Options
Technical Placements Ltd
quality, compliant software. · Collaborate closely with the Project Management Office and other R&D managers to integrate software development into the wider product delivery process. · Foster a culture of continuousimprovement, accountability, and open communication. Who you’ll report to: Director of Research and Development Responsibilities Project & Delivery Management · Plan and prioritise software projects in collaboration with … improve development workflows. Team Leadership · Build and develop a high-performing software team. · Set clear objectives, conduct performance reviews, and ensure accountability. · Promote a culture of ownership, collaboration, and continuous improvement. Process Improvement · Encourage retrospectives and turn lessons learned into actionable improvements. · Trial workflow, automation, and tool enhancements that benefit software and wider R&D. · Stay current … Communication · Excellent communication skills, able to convey technical and project information clearly to diverse stakeholders. · Experienced in facilitating planning sessions, reviews, and retrospectives. · Skilled at influencing change and promoting continuous improvement. Quality & Compliance · Solid understanding of regulated software development practices (e.g., ISO9001, ISO27001, NIST). · Experience embedding secure development lifecycle practices and ensuring audit-readiness. More ❯
data modelling, governance) Cybersecurity Technology sustainability Payments, digital transformation, retail banking Collaboration & Communication Strong communication and storytelling skills Ability to build trusted relationships across engineering, product, and business teams ContinuousImprovement Commitment to continuous learning and staying current with tech trends Willingness to drive process improvements and adopt best practices ABOUT WORKING FOR US We're More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Lloyds Bank plc
data modelling, governance) Cybersecurity Technology sustainability Payments, digital transformation, retail banking Collaboration & Communication Strong communication and storytelling skills Ability to build trusted relationships across engineering, product, and business teams ContinuousImprovement Commitment to continuous learning and staying current with tech trends Willingness to drive process improvements and adopt best practices ABOUT WORKING FOR US We're More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Lloyds Bank plc
data modelling, governance) Cybersecurity Technology sustainability Payments, digital transformation, retail banking Collaboration & Communication Strong communication and storytelling skills Ability to build trusted relationships across engineering, product, and business teams ContinuousImprovement Commitment to continuous learning and staying current with tech trends Willingness to drive process improvements and adopt best practices ABOUT WORKING FOR US We're More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Lloyds Bank plc
data modelling, governance) Cybersecurity Technology sustainability Payments, digital transformation, retail banking Collaboration & Communication Strong communication and storytelling skills Ability to build trusted relationships across engineering, product, and business teams ContinuousImprovement Commitment to continuous learning and staying current with tech trends Willingness to drive process improvements and adopt best practices ABOUT WORKING FOR US We're More ❯
Job summary The Workforce Systems (WS) Improvement Officer (Band 4) is a crucial 12-month fixed-term role within The Royal Wolverhampton NHS Trust (RWT) ESR (Electronic Staff Records) and Workforce Intelligence (WI) service. This position primarily supports the enhancement of ESR data quality and the successful implementation of ESRGo functionalities, directly contributing to our vision of a … development and implementation of process improvements for ESR operations, especially those related to increasing self-service utilisation and reducing reliance on manual interventions, as identified in the ESR Improvement Plan. The WS Improvement Officer will assist in developing user guides and delivering practical support/training to colleagues on new or improved system functionalities, fostering greater … of process improvements to increase workforce system utilisation and reduce manual interventions. Support the development of ESR data quality best practice process guides and colleague training. By focusing on continuousimprovement and streamlining ESR processes, this role directly supports the efficiency and integrity of workforce data, which is fundamental to effective establishment control, thereby enhancing patient outcomes. More ❯
Huntingdon, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
make improvements is part of the job. We believe innovation is the lifeblood of customer value we are all catalysts for innovation and improvement and committed to continuousimprovement in everything we do. To work with our talented team and our customers you would need to be able to achieve a high level of security More ❯
secure data models within Dataverse. This role provides hands-on experience in data analytics and digital process improvement within the Microsoft 365 ecosystem, supporting operational efficiency and continuousimprovement across business functions. Design, develop and maintain interactive Power BI dashboards and reports to enable data-driven decision-making across business functions. Collaborate with stakeholders to More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
Handle billing queries, disputes, and credit notes with professionalism • Maintain accurate customer records and AR reports • Collaborate closely with Sales, Support and Finance teams • Support month-end close and continuousimprovement initiatives • Contribute to customer meetings and internal process development • Help shape finance best practices across our global operations What You Bring: • Experience in Accounts Receivable or … Proactive, detail-oriented, and confident working independently • Strong Excel skills and ideally familiarity with NetSuite • A collaborative, customer-focused mindset • Analytical thinking and problem-solving abilities • A drive for continuous learning and process improvement Essential: • Experience in Accounts Receivable or similar role. • Excellent customer service skills, with a polite, tactful, and firm manner. • Confidence, professionalism, and perseverance. More ❯
Tiverton, Devon, South West, United Kingdom Hybrid / WFH Options
Your Tech Future
Supporting user enablement: training, documentation, and promoting best practice to enable self-service analytics. Helping shape and embed Power BI governance policies (naming conventions, version control, documentation). Driving continuousimprovement across BI processes and tooling. Essential Skills/Experience of the Power BI Developer: Qualification in a relevant STEM field, or industry experience/certifications such … As part of a supportive, collaborative team, youll use your expertise to make a meaningful impact while working with the newest Microsoft BI tools. The organisation is committed to continuous learning, innovation, and improvement, giving you the opportunity to grow alongside the business. Do get in touch to find out more! Power BI Developer | BI Developer | Business More ❯
St. Albans, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
St Albans City & District Council
P2409 About the role This role will support the housing department deliver the corporate vision and strategic priorities of the council by providing a framework to ensure business improvement and customer focused services. These services must also align with all statutory requirements including those within the Social Housing (Regulation) Act and Building Safety Act 2022. The role will … along with expert knowledge of the role of the Social Housing Regulator and what it means for the Council. Experience of leading teams through change, having a focus on continuousimprovement and effective performance management are highly desirable for this role. St Albans is a unique English Cathedral City with a colourful history which can be seen … you to submit your application as soon as possible. You may also have experience in the following: Housing Performance Manager, Social Housing Regulation Act, Tenant engagement, Housing service improvement, Council housing strategy/Local authority housing, Social Housing Regulator compliance, Housing performance culture, Housing change management, Housing Performance & Improvement Manager, Tenant, Engagement & Service ImprovementMore ❯
Jarrow, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Catalyst
assessments and specialist one-to-one support to people in higher education, work and schools. As Full Stack Developer youll join a team with culture of collaboration, learning and continuousimprovement, responsible for developing and maintaining a range of world-class web, desktop and mobile applications hosted in both cloud and on-premises, using Agile development methodology. … work well under pressure, prioritising workload efficiently Ability to work independently and in/with teams, collaborating on Product Design & Development projects Excellent communication and documentation skills Committed to continuous personal and professional development Highly motivated, friendly and adaptable Rewards and benefits: Basic salary £32,000 to £35,000 plus generous benefits (l ife assurance, enhanced pension, healthcare and More ❯
Select how often (in days) to receive an alert: Transformation and Business Program Management Search by city: PETERBOROUGH, GB, PE7 3HH Company: McCormick & Company Business Improvement Program Manager Peterborough, UK Do you want to save the world from boring food? Joins us and we will save you from boring work! This is a great opportunity to join our … team as a Business Improvement Program Manager and "To Stand Together for the Future of Flavor". McCormick & Company is a … world leader in the spice, flavor and seasonings industry. Our most popular brands include Schwartz, Ducros, Vahiné, Kamis and many others. This role involves leading the delivery of Comprehensive ContinuousImprovement (CCI) projects for our Flavour Solutions division at our manufacturing site in Peterborough UK. Leading the process to identify new CCI opportunities through engagement with cross More ❯