Milton Keynes, Buckinghamshire, South East, United Kingdom
Experis
and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external calls are answered … effectively and efficiently and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and … and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. Manage out of hours escalations with AMS, Managerial and HQ support teams. Responsible for activities that require Service Desk approval for Service transition for new products and services accepted in to service. SKILLS & PERSONAL CHARACTERISTICS REQUIRED Time and priority management More ❯
initial 6-month contract position , with a full time conversion at the end of the contract. In this role, you will provide both Tier 1 and Tier 2 technical support for hardware, software, and network-related issues, ensuring efficient resolution and user satisfaction. You will be responsible for administering and maintaining the organization's IT infrastructure, spanning on-premises … involves supporting various IT projects, including system migrations and upgrades, while collaborating with cross-functional teams and mentoring junior staff. Must-Have Requirements Include : - Prior service desk or IT support experience, with prior Tier 2 support experience Nice to Have Skills & Experience - Experience on M365, Adobe products and TeamViewer - Network equipment experience (switches More ❯
be listened to and if you’ve used something before that makes an improvement, your team will want to hear it. You’ll be coming into the end user support team, helping a range of people at the firm, and solving all kinds of their issues. You’ll be responding to various kinds of tickets, and you’ll be … encouraged to fulfil every ticket – with support from the team for anything you can’t solve right now. Whether you’re onboarding new users, or solving a complex network performance issue, automation needs to be at the heart of everything you do. This is an extremely efficient technical environment and they’re keen to keep it that way. You … re going to need to have experience in a similar IT Support role in a Microsoft environment. You’ll of course need to have strong PowerShell or Python to automate – you’ll need to show where you’ve done this before at interview. The rest will be down to your approach to problem solving and your ability to work More ❯
be listened to and if you’ve used something before that makes an improvement, your team will want to hear it. You’ll be coming into the end user support team, helping a range of people at the firm, and solving all kinds of their issues. You’ll be responding to various kinds of tickets, and you’ll be … encouraged to fulfil every ticket – with support from the team for anything you can’t solve right now. Whether you’re onboarding new users, or solving a complex network performance issue, automation needs to be at the heart of everything you do. This is an extremely efficient technical environment and they’re keen to keep it that way. You … re going to need to have experience in a similar IT Support role in a Microsoft environment. You’ll of course need to have strong PowerShell or Python to automate – you’ll need to show where you’ve done this before at interview. The rest will be down to your approach to problem solving and your ability to work More ❯
Bar and associated services To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user. To provide printer support (Docucare) Perform Break fix on all desktop equipment. To perform IMAC activities To ensure all drop ins/walk ups are logged on the ticketing system. Complete all … ordinator To Qualify: Must have excellent communication skills Must be able to commute to Slough five days a week Must have 2+ years experience in traditional a traditional IT Support role (Active directory, Windows support, break fix etc) Please feel free to apply if you meet the criteria. More ❯
both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services. Job Summary Provide Deskside support at the agreed Customer Locations for those changes that cannot be implemented remotely and for those incidents and problems that cannot be resolved remotely. For malfunctioning equipment that cannot … of applications Software in keeping with change control policies and procedures. Prioritise VIP user calls at the Service Desk level. Through IVR calls would directly get diverted to remote support team. Manage any Third Party Providers that provide and support EUS equipment and Software maintenance. Assist in activities to plan, order, install, test and maintain all EUS devices … that are used to provide the services. Support for quarterly All staff update. More ❯
both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services. Job Summary Provide Deskside support at the agreed Customer Locations for those changes that cannot be implemented remotely and for those incidents and problems that cannot be resolved remotely. For malfunctioning equipment that cannot … of applications Software in keeping with change control policies and procedures. Prioritise VIP user calls at the Service Desk level. Through IVR calls would directly get diverted to remote support team. Manage any Third Party Providers that provide and support EUS equipment and Software maintenance. Assist in activities to plan, order, install, test and maintain all EUS devices … that are used to provide the services. Support for quarterly All staff update. More ❯
