1 to 25 of 78 Journey Map Jobs in the UK excluding London

Analytics. Knowledge of SEO, CRO, and A/B testing for data-driven design decisions. Understanding of WCAG accessibility standards and inclusive design principles. Ability to create personas, journey maps, and user flows aligned with business goals. Benefits We value creativity and collaboration - and we reward it too: Competitive salary up to £40k (DOE) 37.5-hour work week More ❯

Analytics. Knowledge of SEO, CRO, and A/B testing for data-driven design decisions. Understanding of WCAG accessibility standards and inclusive design principles. Ability to create personas, journey maps, and user flows aligned with business goals. Benefits We value creativity and collaboration - and we reward it too: Competitive salary up to £40k (DOE) 37.5-hour work week More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

designing end-to-end journeys, prototyping solutions, and helping teams make evidence-based decisions. What you'll do: Lead UX activity across the full lifecycle from user needs, journey mapping and prototyping through to final delivery. Turn user research insights into actionable design approaches, documented experience flows and high-quality artefacts. Design accessible products and services that work More ❯

a broad range of design ideas backed up with results to prove their effectiveness. Day-to-day responsibilities of the role will include creating information architecture, wireframes, customer journey maps and beautifully crafted interfaces. You’ll be able to create digital prototypes with pace and accuracy and design engaging experiences which meet customer needs and business goals. You More ❯

Native Mobile App Design Experience A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience More ❯

Native Mobile App Design Experience A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience More ❯

as a Senior Product Designer. A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience More ❯

advanced UX/user research to uncover insights. Synthesise findings into meaningful service concepts and recommendations. Facilitate workshops to gather insights, align stakeholders, and drive collaboration. Create user journey maps and service blueprints to visualise end-to-end experiences. Develop prototypes to test and iterate design concepts with users. Conduct usability testing and refine designs based on feedback. More ❯

data into clear recommendations. Excellent communication and stakeholder management skills. A proactive, detail-oriented mindset with the ability to juggle multiple priorities. Familiarity with regulated environments and customer journey mapping is a plus. Understanding of personal finance products is desirable. Tools Youll Use Experience with the following tools is beneficial: Excel for data manipulation and performance tracking. Power More ❯

and synthesize human insights, balancing them against enterprise constraints. Facilitation: Lead workshops to gather insights, foster collaboration, and drive team consensus across multiple project streams. Visualization: Create user journey maps and develop prototypes to visualize, test, and validate concepts. Leadership: Manage team activities, make key design decisions, and provide solutions across multiple teams within the SI partner's More ❯

user needs and pain points. Insight Synthesis: Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs. Artifact Creation: Create detailed User Journey Maps and facilitate the development of Service Blueprints to visualize the end-to-end experience. Collaboration & Facilitation: Plan and lead cross-functional workshops to gather insights, align teams, and More ❯

design process, from framing services to delivery. Conduct and synthesise ethnographic and UX research to uncover user needs. Facilitate workshops and guide teams toward informed, collaborative decisions. Produce journey maps, prototypes and usability tests to validate concepts. Provide expert input across multiple teams, influencing key design and service decisions. About You Advanced expertise in UX Research and strong More ❯

technology-enabled business change projects or workstreams. Knowledge of tax compliance processes. Proficiency in data analytics tools for gathering and analysing business requirements and KPIs. Experience in customer journey mapping and translating insights into wireframes and user stories. Strong communication skills with the ability to influence stakeholders across multiple disciplines. Familiarity with UX design collaboration and agile methodologies. More ❯

technology-enabled business change projects or workstreams. Knowledge of tax compliance processes. Proficiency in data analytics tools for gathering and analysing business requirements and KPIs. Experience in customer journey mapping and translating insights into wireframes and user stories. Strong communication skills with the ability to influence stakeholders across multiple disciplines. Familiarity with UX design collaboration and agile methodologies. More ❯

through to engineering, testing, and optimisation within secure cloud and on-premise environments. What You'll Do Plan and conduct user-centred design activities including sketching, wireframes, prototypes, journey mapping, and feedback loops. Translate research findings into clean, intuitive UI designs aligned to government or project-specific UX guidelines. Create and maintain component libraries, design systems, and reusable More ❯

and help provide effective feedback and support where needed Help understand our multi-national customers, their needs, and behaviours Contribute to user-centred tools such as personas and journey maps to visualise and share customer empathy with stakeholders Collaborate on Digital Research, seeking out, understanding, and keeping up to date with customer insight Support in delivery of Optimisation More ❯

AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or More ❯

e.g., surveys, analytics, A/B testing) to deliver holistic, actionable insights. Creating Strategic Deliverables: Creating and maintaining critical user-centered artifacts, including detailed user personas and comprehensive journey maps , to align product strategy. Providing Design Guidance: Offering expert guidance to cross-functional teams, ensuring all design concepts and prototypes meet the requirements for Responsive and Adaptive Design More ❯

method for a project ● Experience working in agile multidisciplinary teams, including designers and developers, to build digital products and services ● Confidence developing user needs, personas/mindsets, user journey maps, and other research artefacts ● Experience applying and understanding of ethical research practices and processes, such as consent ● Experience gathering evidence to support decision making, and gathering research questions More ❯

separate signal from noise and recommend fast, practical responses. Segmentation & behaviour insight: Identify patterns across personas (e.g., warehouse managers vs. operators) and geographies. Synthesis & storytelling: Create artifacts (personas, journey maps, JTBD, opportunity-solution trees) and translate insights into recommendations. Strategic partner: Be the voice of evidence - challenging assumptions, clarifying trade-offs, and connecting qual customer truth with quant More ❯

Specialist Skills & Experience • Proven experience with CRM and CDP platforms (e.g., DotDigital, Salesforce, Marketo, Bloomreach) • Strong automation and lifecycle marketing knowledge • Skilled in segmentation, data analysis, and customer journey mapping • Comfortable with testing frameworks and interpreting results • Understanding of integrations, webhooks and data flows • Excellent communication skills, able to simplify technical concepts • Strong attention to detail and ability More ❯

developers, designers, and stakeholders to optimise user journeys and deliver impactful digital experiences. Key Responsibilities: Own the optimisation of digital products, improving UX, accessibility, and performance Lead user journey mapping across web and mobile, ensuring inclusive and insight-led design Define user stories and guide development teams through delivery Collaborate with internal teams and external partners to deliver More ❯

service delivered is intuitive, accessible and built around real user behaviour. Key Responsibilities: Conduct user interviews and usability testing to gather insights and feedback. Create user personas and journey maps to visualize user experiences. Collaborate with cross-functional teams to ensure design consistency and alignment with user needs. Stay updated on industry trends and best practices to enhance More ❯

business objectives and business processes to technical teams whether internal colleagues or external service providers Assist technical teams in translating required functionality into application architecture. Create workflows, user journey maps and other business models to demonstrate as-is and to-be solutions. Ensure that requirements are captured as user stories using best practice standards and methodologies Ensure accurate More ❯