1 to 25 of 33 Knowledge Management Jobs in the UK excluding London

cyber security and platform teams to ensure operational readiness. Operational Governance & Service Lifecycle Ensure all services entering production meet operational readiness requirements including: Incident Management Request Management Problem Management Change Management Knowledge Management Oversee creation and validation of service design packages and operational documentation … access controls and operational tooling are fully configured and validated before go-live. Maintain clear governance around service catalogue alignment, operational ownership and lifecycle management . Cross-Team Collaboration Act as the central point of coordination between product delivery and operational support teams . Run structured readiness workshops including ...

Junction Hybrid Working Arrangements - 3 Days in the office, 2 days WFH We are seeking a SharePoint Administrator to manage, maintain, and enhance our Knowledge Management SharePoint Online library environment within Microsoft 365. Advanced MS Office 365 Skills etc including SharePoint - SharePoint Essential as using Day to Day. … Role Brief: The Knowledge Co-ordinator/SharePoint Administrator role will ensure knowledge is captured and collated, to share across the project and the wider industry. The role will form part of a programme-wide knowledge network that links information to people, enhancing business expertise and leaving ...

months Rate: 450pd-500pd (Inside IR35) Start Date: ASAP Are you an experienced Service Operations Manager with proven experience with Incident, Problem and Knowledge management processes? If so, apply now for this new contract. This role is joining a very large-scale transformation programme with an instantly recognisable … companies service desk suppliers, ensuring SLA's are met and dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working in an ITIL compliant environment (ITIL Qualified). This role is ideal for someone who thrives in large, enterprise ...

comprising 42% of our partnership. The team you will join The AI capability sits within Birketts’ Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed … resources across teams. The role will operate within Birketts’ core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future ‘Birketts-approved AI environment’, subject ...

Ipswich, Norwich, Chelmsford and Cambridge. The team you will join The AI capability sits within Birketts’ Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed … resources across teams. The role will operate within Birketts’ core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future ‘Birketts-approved AI environment’, subject ...

team is responsible for the applications in our New Payment Platform solution for a global client base. This individual will use their Production Engineering knowledge to guide the team in advancing the experience of our clients in the post code development activities and interactions. The successful candidate will help … constantly improve our service offering. The successful candidate will also have significant experience in the ITIL methodology. They will have extensive experience in vendor management and have faced off to senior stakeholders both internally to their firm, but also externally to other corporate clients. Due to the critical national ...

team in London. This is an exciting opportunity to play a key role in developing and implementing legal technology solutions, driving innovation, and supporting knowledge management across a highly respected international practice. Working closely with the firm's Center of Excellence for Continuous Improvement, you will help shape … legal technology strategy, support innovation initiatives, and collaborate with lawyers and business services teams to enhance efficiency, knowledge sharing, and client service. Key Responsibilities Knowledge Management Systems Support the development and implementation of processes for capturing, filtering, storing, and sharing materials, including model forms and precedents. Design ...

with external payroll vendors to ensure accurate, timely, and compliant payroll Maintain payroll inputs, reconciliations, and reporting Prepare payroll records for audits, finance, and management review Ensure timely submission of statutory requirements, including PAYE Support year-end payroll processes and reporting obligations Identify process improvements to harmonise payroll practices … data accurately Oversee contingent worker population and ensure Workday data accuracy Support Works Council processes and HR governance Contribute to HR system optimisation and knowledge management 5. Recruitment & Onboarding Support Assist HRBP and hiring managers with recruitment activities Manage job postings, offers, contracts, and background checks Support onboarding ...

Service Desk to provide support that cannot be performed remotely. In addition, team members will be required to contribute to other IT service management processes, functions and projects to ensure that service operation is efficient and professional. The vision of the Service Desk and the Desktop Support Team … administration Software installation, in accordance with Trust process and policy Manage own work load with direction from Desktop Support Manager and Desktop Supervisor Incident Management Service Request Fulfilment Configuration Management About us Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team ...

vulnerability remediation and security audits for network infrastructure.•Maintain accurate documentation: network diagrams, device inventory and configuration baselines. •Create and update operational procedures and knowledge articles. •Share knowledge with the wider team; mentor Service Desk where applicable.•Work with suppliers/ISPs to provision circuits and troubleshoot carrier … point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s.•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels.•Adding to and updating all Knowledge Management systems to help support ...

vulnerability remediation and security audits for network infrastructure. • Maintain accurate documentation: network diagrams, device inventory and configuration baselines. • Create and update operational procedures and knowledge articles. • Share knowledge with the wider team; mentor Service Desk where applicable. • Work with suppliers/ISPs to provision circuits and troubleshoot carrier … point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA's. • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels. • Adding to and updating all Knowledge Management systems to help support ...

checkpoints with customers, engagement teams, and solutions teams. Works independently with general supervision. Documentation: Documents and communicates processes and procedures to all stakeholders. Supports knowledge management and change control processes. Manages Ambiguity: Collaborates with team members to manage risk, engagement scope, and deliver according to contract terms. Engagement … Financial Reporting: Monitoring project status, preparing monthly service review report for senior management and clients. Consolidates engagement status and budget information across portfolios. Supports internal processes for time, expenses, and invoicing. Risk/Issue Resolution: Manages issues and drives facilitating resolutions, notifying all affected parties. Cross-Functional Collaboration & Stakeholder ...

grad with a good technical mind and one year of experience ***** Just in! A leading international professional services firm is seeking a Knowledge & Systems Executive to join its Research & Knowledge Services team. This is an excellent opportunity to join a collaborative and forward-thinking environment where knowledge … high-quality work for clients. This role will focus on the day-to-day maintenance, governance, and optimisation of the organisation’s intranet and knowledge systems, ensuring colleagues across the business can easily access accurate and up-to-date information. Key Responsibilities Maintain and update content across the organisation ...

grad with a good technical mind and one year of experience ***** Just in! A leading international professional services firm is seeking a Knowledge & Systems Executive to join its Research & Knowledge Services team. This is an excellent opportunity to join a collaborative and forward-thinking environment where knowledge … high-quality work for clients. This role will focus on the day-to-day maintenance, governance, and optimisation of the organisation’s intranet and knowledge systems, ensuring colleagues across the business can easily access accurate and up-to-date information. Key Responsibilities Maintain and update content across the organisation ...

Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly escalate and redirect issues beyond purview or expertise to next level. Device & Equipment Management Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment. … Responsible for onboarding new hire computer & telephone assignments and desk configuration. Responsible for management and maintenance of asset inventory on an ongoing basis. Documentation & Knowledge Management Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc. Project & Initiative Support Responsible for minor ...

this role, you will look after the content that sits within our Intercom chatbot, work closely with teams across the business to keep our knowledge base accurate and up to date, and use data to understand what our customers need so the bot gets smarter every day. You will … technology and want to build a career in Conversational AI, this is a great opportunity to get involved and grow with us. Content Creation & Management Write, edit, and maintain clear, helpful, and brand-aligned chatbot content across customer journeys. Structure conversation flows, decision trees, and escalation paths for smooth ...

function focused on improving colleague support experiences across IT services. The team is responsible for optimising how employees raise requests, resolve IT issues, access knowledge, and interact with support teams. With the introduction of AI-powered tools such as Microsoft Copilot , there is a major opportunity to simplify … clearly using AI summarisation of screenshots, emails, or error messages. Enabling service desk teams to summarise ticket history and extract next steps quickly. Improving knowledge discovery with contextual article summaries and recommendations. Providing fulfilment teams with clearer ticket context and dependencies when work is routed to them. Analyse existing ...

manage ticket progression, and support both internal teams and subcontractors in delivering a high‐quality, ITIL‐aligned support service. While not a people management role, you will provide operational guidance, coordination, and leadership across the team. If you thrive in a fast‐paced support environment, enjoy problem‐solving … email, webchat, and portal. Offer day‐to‐day guidance and escalation support to Level 1 analysts. Coordinate break-fix activities including engineer dispatch, parts management, and resolution validation. Monitor SLAs and identify repeat issues or bottlenecks. Produce routine and ad‐hoc operational performance reports. Escalate unresolved or complex issues ...

Proven ability to work methodically, define and obtain agreed procedures. Excellent prioritisation skills. Proven ability to provide accurate and clear responses to IT. Excellent knowledge of the Knowledge Management process. Able to maintain good supplier relationships. Excellent oral and written communications. Working knowledge of Microsoft Windows ...

increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics … definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service ...

support end-user estate using industry recognised software. Responsible for the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate. Contribute to Knowledge Management by ensuring comprehensive system documentation is created/updated using best practice standards. Provide advice/guidance where relevant to ICT security … provide out of hours technical assistance if needed Person Specification What we are looking for in our people Essential Developed and demonstrable skills and knowledge in network Troubleshooting Developed and demonstrable skills and knowledge in Hardware & Software installation Troubleshooting Developed and demonstrable skills and knowledge in Active ...

/L2 (SaaS) Work Location Ireland, Cork Hybrid Requirement: 1 day a week (but should be available when needed) The Role Manufacturing Data Management project for a global FMCG client as a Platform architect. Your Responsibilities (Up to 10, Avoid repetition) 1. L1/L2 Application Support Provide … first point of contact for MES incidents, alarms, and service requests Perform incident triage, analysis, resolution, or escalation within agreed SLAs 2. Incident & Problem Management Log, manage, and resolve incidents using Pulse Support deviation, investigation, and root cause analysis activities where required Coordinate with PAS-X vendor ...

right foundations Implement a data platform such as Microsoft Fabric as the firm’s single source of truth Lead initial programmes including new knowledge management and records management systems Influence senior stakeholders across multiple regions and build firm-wide understanding of the value of data Work closely ...

using formal and informal training opportunities, while also coaching others as required. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Reviews non-compliance issues within current IT Security processes, systems and procedures … guidance to ensure solution of ad hoc problems within the assigned unit and/or discipline. Helps others use and benefit from the existing knowledge management systems. Analyses customer needs and defines and delivers prescribed products by performing designated development/engineering activities using established systems. Keeps track ...

internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business … needs Participate and assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the knowledge base Training Why choose our Azure ...