1st line support engineer
- Hiring Organisation
- Global Technology Solutions Ltd
- Location
- St. Ives, Cambridgeshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,400 - £28,000 per annum
issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers … email and phone Desirable skills and experience:- Microsoft 365 – good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. Working knowledge of Word and Excel Good understanding of security and ability to explain importance to end users Familiarity with backup principles ...