Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
The Bridge (IT Recruitment) Limited
and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and lifecycle management of: Microsoft 365 and collaboration platforms Cloud platforms (design, automation, cost optimisation) Network More ❯
award-winning network. Key Responsibilities: Handle telephone calls, emails, and front-desk enquiries professionally and efficiently Schedule appointments and assist in managing the office diary Own and execute client onboarding and offboarding processes, ensuring timely completion of all steps, including documentation, system setup or closure, AML checks, and internal communications Enter and maintain accurate, high-integrity data across client and More ❯
multiple clients at any one time Excellent knowledge of Excel Strong communication skills, with the ability to manage time effectively Problem solving skills with focus on quality and the onboarding customer service delivery. Excellent communication skills, with the ability to communicate proficiently both written and verbal Able to adapt and succeed in a fast paced, changing environment. The ability to More ❯
Marketing. As a member of the Customer Delivery & Operations team your key responsibilities would be: Customer Relationship Management Serve as the primary post-sale contact for customers, ensuring smooth onboarding, training, and integration of software solutions Develop and maintain strong, long-term relationships with key stakeholders within customer organisations Act as a trusted advisor in the management of customer relationships More ❯
meetings, etc. Travel: Occasional travel within Europe to be expected. Essential job duties: On-Board new 3Shape customers Collaborate with Customer Support team on completion of initial 100-day onboarding program Educate customer as to training, support and other resources available to them Establish recuring connection points with end user Build and maintain strong customer relationships Proactive service calls to More ❯
tools to help teams self-serve and monitor KPIs. Work with the E-Commerce Analytics Manager to investigate trends, identify growth opportunities and communicate findings to stakeholders. Assist with onboarding new affiliate partners by ensuring tracking and reporting requirements are met. Collaborate with editorial, audience and commercial stakeholders to help them understand what’s driving success and where improvements can More ❯
tools to help teams self-serve and monitor KPIs. Work with the E-Commerce Analytics Manager to investigate trends, identify growth opportunities and communicate findings to stakeholders. Assist with onboarding new affiliate partners by ensuring tracking and reporting requirements are met. Collaborate with editorial, audience and commercial stakeholders to help them understand what’s driving success and where improvements can More ❯
london (city of london), south east england, united kingdom
The Independent
tools to help teams self-serve and monitor KPIs. Work with the E-Commerce Analytics Manager to investigate trends, identify growth opportunities and communicate findings to stakeholders. Assist with onboarding new affiliate partners by ensuring tracking and reporting requirements are met. Collaborate with editorial, audience and commercial stakeholders to help them understand what’s driving success and where improvements can More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hargreaves Lansdown
to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. More ❯
incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage workflows. Oversee the onboarding of new services and create essential documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture More ❯
incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage workflows. Oversee the onboarding of new services and create essential documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture More ❯
london, south east england, united kingdom Hybrid / WFH Options
iProov
world a safer place, come and join us. About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted More ❯
slough, south east england, united kingdom Hybrid / WFH Options
iProov
world a safer place, come and join us. About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted More ❯
Wallingford, Oxfordshire, England, United Kingdom Hybrid / WFH Options
Fynity
Linux to support infrastructure, assist clients, and get involved across cloud operations and implementations.You’ll get hands-on with AWS services (EC2, S3, RDS, IAM, CloudWatch), help manage client onboarding, support production issues, and work closely with DevOps and R&D teams. There's also the opportunity to write automation scripts (Bash/Python) and support wider AI-based deployments.To More ❯
management to implement and improve internal processes. Collaborate on client solutions including Office 365, Azure, Hyper-V/VMware, firewalls, and more. Scope and assist in project rollouts—from onboarding new clients to upgrading legacy systems. What We’re Looking For: Proven experience in a 2nd/3rd Line Support role within an MSP or similar environment. Proven experience leading More ❯
to the Business. Encourage best software development practices with respect to code management and structure. Develop and maintain Modelling & Data Engineering documentation such that new joiners have a smooth onboarding process. Requirements: A degree (PhD, MSc, BSc) in a STEM subject or similar provable numerate and quantitative skills Demonstrable over two years Product and/or Delivery Management experience within More ❯
to the Business. Encourage best software development practices with respect to code management and structure. Develop and maintain Modelling & Data Engineering documentation such that new joiners have a smooth onboarding process. Requirements: A degree (PhD, MSc, BSc) in a STEM subject or similar provable numerate and quantitative skills Demonstrable over two years’ Product and/or Delivery Management experience within More ❯
Nottingham, Nottinghamshire, England, United Kingdom Hybrid / WFH Options
Client Server Ltd
team you'll also contribute to technical discussions, strategic decision making and help to mentor more mid-level data engineers. Location/WFH: There's a remote interview and onboarding process and you'll be able to work from most of the time, meeting up with the team for constructive meetings once a month/quarter in the Nottingham office. More ❯
and resolve issues. Provide support either in-person at site or remotely using remote access tools to gain control of the customers device. Guide new staff through the Technology onboarding activities. Follow process and retain ownership, including communication with the customer, when incidents need to be escalated to 3rd level support. About You Excellent customer service skills Team player with More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Alexander Mae (Bristol) Ltd
tickets, email and phone Assisting with pre-sales technical support Leading the response during P1 critical issues Completing BAU tasks including patch management , vulnerability management , and backend system troubleshooting Onboarding new clients when needed Supporting non-technical colleagues with escalated issues Reporting directly to the Service Desk Manager The Person: For this role, our client is seeking someone with a More ❯
experience our product, from first engagement to long-term advocacy. Key Responsibilities Customer Journey Ownership Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support). Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Act as the voice of the customer — using insights, data More ❯
experience our product, from first engagement to long-term advocacy. Key Responsibilities Customer Journey Ownership Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support). Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Act as the voice of the customer — using insights, data More ❯
london (city of london), south east england, united kingdom
Morgan McKinley
experience our product, from first engagement to long-term advocacy. Key Responsibilities Customer Journey Ownership Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support). Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Act as the voice of the customer — using insights, data More ❯
Gather reporting requirements and deliver insights. Maintain data accuracy and integrity. Provide first-line IT support (hardware, software, network – onsite). Manage IT assets (procurement, setup, maintenance). Handle onboarding/offboarding (accounts, access). Support peripheral systems (MCS, Prism, Maxoptra). Assist with IT project planning and implementation. Document processes, procedures, and configurations. Work with SLT/Group IT More ❯
and disable expired ones in line with HR requirements, maintaining accurate records at all times. Configure new laptops, desktops, and communications equipment following approved process documentation to ensure seamless onboarding for staff. Install authorised software on laptops and desktops while ensuring all devices remain secure and up-to-date with patches and upgrades. Diagnose and resolve technical issues efficiently, explaining More ❯