51 to 75 of 99 Service Delivery Manager Jobs in the UK excluding London

months to start, project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes … United Kingdom, Italy and Japan, integrating the contribution of teams, client teams and third-party suppliers. Key accountabilities Own the end-to-end service management relationship and provide clear accountability for global service outcomes, without displacing the contractual accountability of individual service providers. Lead global service ...

will be responsible for leading and consolidating our service delivery function. The role will drive process standardisation, resource management, escalation handling, and continuous improvement initiatives. You will work to optimise operational efficiency, enhance customer satisfaction and ensure service excellence through industry best practices. With a proven background … environments This role is office based with visits to client sites as required. Responsibilities Lead, mentor, coach, and develop on site and field based Service Delivery Managers and Customer Success Managers, creating a high-performing, customer-centric leadership team. Foster a high-performance culture focused on customer experience ...

Service Delivery Manager Department: Cyber Services and Capabilities Employment Type: Permanent - Full Time Location: GBR Manchester Hardman Boulevard Description We are a global community of highly talented individuals working together to create a safer future, driven by our mission to make society more secure. Together, we make … this mission possible. We are looking to strengthen our team with new Service Delivery Managers (SDMs) . Do you have a passion for serving customers and helping them use our services to improve their cybersecurity? If so, join our SDM team and help manage our growing client base ...

Overview We are seeking a strategic Service Delivery Manager (SDM) to lead the governance and performance of our external IT service providers, with a strong emphasis on senior stakeholder engagement. Acting as the single point of escalation for service-related issues, the SDM will build … organization, ensuring that IT services and partners consistently meet expectations and enable business continuity. This role demands a confident communicator who can navigate complex service landscapes, resolve critical issues swiftly, and influence cross-functional teams to drive service excellence and continuous improvement. Location Remote - Will require the candidate ...

Service Delivery Manager (D365 & M365) Remote | Unlimited Holiday | Own the customer experience — driving value, retention, and growth. Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With … Overview: This role exists to ensure our customers consistently experience the value of working with Infinity - not just through stable services, but through proactive delivery that drives trust, retention, and expansion. You’ll sit at the centre of the customer relationship, connecting delivery, support, and commercial teams ...

access & EAP), access to discount platform, work-life balance, family-friendly policies, free parking, occupational sick pay We are seeking a Regional Service DeliveryManager join our team at Bourne Education Trust. The Regional Service Delivery Manager’s role is to lead the technical support … part in the development and implementation of the Trust’s IT strategic vision and roadmap. This includes ensuring that IT systems effectively support curriculum delivery, business management, and administration, underpinned by clear short, medium, and long-term plans. About Bourne Education Trust Bourne Education Trust (BET), a successful multi ...

Description The Service Delivery Manager provides visible leadership across operational service teams, ensuring high-quality, customer-focused IT services are delivered in line with contractual obligations, service levels and business objectives. Acting as a trusted customer advocate and key escalation point, the role leads performance … management, stakeholder engagement, continuous improvement and effective day-to-day service governance across on-site and remote teams. Key leadership and service delivery responsibilities Lead, motivate and develop operational teams, creating a positive, accountable and customer-focused culture across Onsite Services, field, campus and support functions. Provide ...

Holdsworth Recruitment are excited to be partnering with an established organisation to recruit an IT Service Delivery Manager. This is an opportunity to lead an IT support team and improve how technology services are delivered across the business. Youll oversee day-to-day service performance, support your … team and work with colleagues to make IT services more effective. Key Responsibilities Leading and developing the IT support team Overseeing incidents, service requests and changes Monitoring service levels and sharing performance updates Working with suppliers and internal teams to improve service delivery Experience, Qualifications ...

Service Delivery Manager (D365 & M365) Remote | Unlimited Holiday | Own the customer experience — driving value, retention, and growth. Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With … Overview This role exists to ensure our customers consistently experience the value of working with Infinity - not just through stable services, but through proactive delivery that drives trust, retention, and expansion. You’ll sit at the centre of the customer relationship, connecting delivery, support, and commercial teams ...

Service Delivery Manager Salary: £53,051 - £57,400 per annum Location: Nottinghamshire Fire & Rescue Service Joint Headquarters, Sherwood Lodge, Arnold, Nottingham Hours: 37 hours per week, Monday to Friday Contract: Fixed term until 30 September 2028 Closing date: Tuesday 10 November 2026 Interview dates: Thursday … Friday 20 November 2026 Lead ICT service delivery and make a difference to your click apply for full job details ...

cater to the specific needs of both public and private sectors. Job Description 17 months contract with a local authority Summary The ICT Service Delivery Manager is tasked with leading the operational delivery of ICT services for a local authority on a 17-month contract. This … providing a high-quality, customer-focused experience. The position offers a rate of £29.40 per hour under an umbrella arrangement. Responsibilities Lead the operational delivery of ICT services, ensuring high levels of system availability, performance, reliability, and customer satisfaction. Monitor and manage service performance against agreed Service ...

Matchtech is seeking an experienced Technical Service Delivery Manager to support the delivery of technical services within a Defence environment. The successful candidate will act as the interface between engineering teams and stakeholders, ensuring effective service delivery, continuous improvement, and operational excellence. Based ...

Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams. This hands-on role requires ...

seeking a Service Delivery Manager (SC Cleared) to own the day‐to‐day delivery of our Oracle Cloud shared services. You will oversee live operations, change discipline, and the stakeholder relationship with our Oracle Fusion consultants in a UK remote/hybrid setup. This role demands … 5+ years in service delivery for enterprise systems, strong ITIL, SLA management, and the ability to lead incidents, changes and quarterly release cycles end‐to‐end. #J-18808-Ljbffr ...

Infinity Group is looking for a Service Delivery Manager (D365 & M365) to drive customer value, retention, and growth. You will own the customer relationship and orchestrate delivery across teams to ensure services are stable, proactive, and aligned with business outcomes. Based in the UK, this remote … role emphasizes ownership, performance, and cross-functional collaboration to turn service delivery into a competitive advantage for customers and the business. #J-18808-Ljbffr ...

Role: Technical Service Delivery Manager (Technical Account Manager) Location: London, UK - With Occasional onsite presence) Type of role: 6 Month Contract with Potential extension Payrate : £28 Per Hour - £32 Per Hour Inside IR35 Target Industry: Service Providers/Networking Telecoms Are you an operational leader ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … supporting operational decision-making within Regional Control Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … supporting operational decision-making within Regional Control Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … supporting operational decision-making within Regional Control Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … supporting operational decision-making within Regional Control Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working ...

Join us as a Service Delivery Manager and lead our mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices … customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities Ensure our Service Desk delivers 24/7 support, keeps P1 incidents under control, and meets SLAs. Lead and support the team, helping them grow, perform well ...

consultancy that creates user-centred solutions with purpose for our clients in government and business. The role We're looking for an experienced IT Service Delivery Manager to lead our Service Desk and play a pivotal role in how IT supports the business. … running of the service desk, maintaining and improving our ITIL-aligned processes and helping us keep our ISO 20000-1 certification in good shape. Your contributions will be crucial in shaping our internal IT capabilities and the service our people receive. This is a hands-on role ...

Mando Group is seeking a Service Delivery Manager to join the Delivery Team within the Support service on a 12-month fixed-term maternity cover contract. The role is based in Liverpool City Centre with a weekly in-office presence during standard hours. You will … manage the Jira Service Desk, oversee incidents, and coordinate with developers, testers and data consultants to ensure timely resolutions and client satisfaction. #J-18808-Ljbffr ...

Motion Applied seeks a Customer Success Manager to own service delivery and drive customer outcomes across a portfolio of clients. The role blends ITIL service delivery management with account management to ensure SLA adherence, performance targets and ongoing customer satisfaction. You will be the primary … contact for operational enquiries, coordinate with suppliers and internal teams, and lead continual service improvement while supporting renewals and new bids where needed. #J-18808-Ljbffr ...