51 to 69 of 69 Service Delivery Manager Jobs in the UK excluding London

Are you a driven and experienced IT professional ready to lead and elevate technology service delivery? We're seeking a talented Technology Service Delivery Manager to lead our small helpdesk team. You'll be instrumental in ensuring the efficient delivery of our technology services … Leeds, with occasional evening or weekend work required for urgent issues. Your Role: Team Leadership: Manage and mentor a small team of helpdesk technicians. Service Delivery: Oversee the timely resolution of issues and adherence to SLAs. Customer Support: Act as the primary escalation point for customer issues. Process … Improvement: Identify and implement best practices to enhance service delivery. Reporting: Generate regular reports on performance, satisfaction, and key metrics. Stakeholder Management: Collaborate with other departments to align technology services with business needs. What You'll Need: Strong leadership and team management skills. ITIL Foundation Certification. Proficiency in IT More ❯

Job title: Customer Service Delivery Manager Ref 39986 Division: Retail Location: Hybrid - Walnut Court - SN2 8BN Contract type: Permanent Full/Part-time: Full-time Salary: £55,000 - £70,000 per annum, dependent on experience, plus car allowance, bonus, healthcare, and other benefits Job grade: C Closing … Resilient, Customer-Focused Leadership with a Human Touch? Are you ready to play a key role in an exciting turnaround within a thriving customer service function? Thames Water seeks a hands-on, results-driven Customer Service Delivery Manager who leads with credibility, empathy, and influence. Inspire … through action and support your team via collaboration. This role oversees Billing Customer Service operations across multiple channels, including voice, email, webchat, WhatsApp, and social media. What you'll be doing Lead a high-performing team of over 300 FTEs, nurturing existing success, empowering staff, and elevating performance. The More ❯

Service Delivery Manager £65,000 - £75,000 Edinburgh/Glasgow - hybrid Head Resourcing are pleased to be working with our financial services client as they look to recruit a talented Service Delivery Manager. Our client provides a range of outsourced investment services to private banks More ❯

Service Delivery Manager (DV Security Clearance) The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our … clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services More ❯

Service Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation … to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services More ❯

Service Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation … to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services More ❯

working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific, and … analytical staff as part of the Vaccination and Immunisation Division to contribute to the safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The … challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An More ❯

Job summary Working as part of a diverse team, our Service Delivery Managers will be responsible for ensuring we meet all operational and service objectives, and that they are delivered on time and within budget. You will play a key role in creating real improvements in quality … ensuring any change is introduced at pace in a positive manner, playing a key role in creating sustainable improvements in cost, performance efficiency and service delivery. This position is Hybrid Working and is open Bridge House and Hesketh House. What do we offer? o Hybrid working - offering flexibility to … home with the opportunity to be office based should you prefer, or if business needs require it.o 27 days leave (increasing with length of service) plus 8 bank holidays.o Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free More ❯

of all GAP divisions to provide a one stop shop to supply the Events industry across the UK with all their equipment requirements. The Service Delivery Manager will support the operational team to ensure the seamless execution of event contracts. The main focus of the role will … be to drive efficiencies and improve the overall service delivery within the division. You will assist with daily operational activities including logistics planning, team scheduling and resource allocation and provide direct support to the operations team in resolving operational challenges, ongoing issues and queries. You will be the More ❯

We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You … ll need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities: Manage … core IT services and SaaS platforms (Microsoft 365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more). Deliver IT services on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with More ❯

We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You … ll need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities: Manage … core IT services and SaaS platforms (Microsoft 365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more). Deliver IT services on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with More ❯

Building Safety Service Delivery Manager Based in Portishead with agile working Salary £64,422 per annum Permanent 37 hours per week We create great places and communities to live that our customers are proud to call home. Its an exciting time to be joining us. We own More ❯

and/or recommendations. Work with internal teams to develop strategic marketing plans to ensure IPT products are fully embedded in customers' operations. Customer Service and Satisfaction Key point of contact in all matters relating to client concerns and needs, integrate commercial strategy with Field Advisors/Engineers. Work … directly with clients to optimize their software and service offerings. Ensure delivery of high-quality service, technical support, and project management by working closely with Field Advisors/Engineers. Accountable for soliciting, tracking, and reporting customer feedback via approved system/methods. Build and strengthen client relationships … to achieve long-term partnerships. Upsell and cross-sell IPT products and service offerings to clients. Secure opportunities to expand our services into different areas of customer operations and maximize the value of existing services. Manage and clearly document team performance and delivery. Address unsatisfactory performance or behavior promptly More ❯

in touch today and let talk about how we can fast track your career! The Job AVI-SPL provides a portfolio of Onsite Managed Service (OMS) and Video Solutions to multi-industry clients globally. This role is accountable for the management and support of one or more OMS accounts. … Managing the onsite teams, the quality of service, the customer relationship and responsible for all aspects of post-sale service and support. It requires a proven leader, unflustered in the face of customer issues, experienced at identifying/leading high-performance individuals, comfortable working with a wide variety … customer satisfaction. Day-To-Day Responsibilities: Account Management Complete ownership of assigned accounts ensuring best-in-class service. Develop, adopt and deliver best practice service levels across all teams. Identify, agree and own a progressive Continuous Service Improvement (CSI) programme with customer account and drive change in tandem More ❯

in touch today and let talk about how we can fast track your career! The Job AVI-SPL provides a portfolio of Onsite Managed Service (OMS) and Video Solutions to multi-industry clients globally. This role is accountable for the management and support of one or more OMS accounts. … Managing the onsite teams, the quality of service, the customer relationship and responsible for all aspects of post-sale service and support. It requires a proven leader, unflustered in the face of customer issues, experienced at identifying/leading high-performance individuals, comfortable working with a wide variety … customer satisfaction. Day-To-Day Responsibilities: Account Management Complete ownership of assigned accounts ensuring best-in-class service. Develop, adopt and deliver best practice service levels across all teams. Identify, agree and own a progressive Continuous Service Improvement (CSI) programme with customer account and drive change in tandem More ❯

onboarding or uplift of services to our clients. This role is one of the first engagements many new customers will have with HSO Managed Service Department. As such, it is seen as a critical role within the department as it sets the tone of our client's relationship with … HSO. JOB FUNCTION Play a key role within 'HSO Managed Services' to ensure a first-class service is delivered to all Customers. Manage the pipeline of service transitions and ensure that all customer and HSP stakeholders are aware of expected timelines and dates for activities so as to … runs in budget and any needs for increased budgets from customers are recognised early and communicated to customers. Ensure any changes in plans or delivery are explained to customers to ensure expectations are set and met. Produce and own a resourcing plan to fulfil upcoming tasks in the most More ❯

our behaviours and always focusing on what matters with a commercial mindset. Leading and motivating the Colleague Services team, developing talent and delivering against service level agreements, legal and regulatory requirements and actively seeking user feedback and continuously improving ways of working to optimise service delivery outcomes … user experiences. What you'll bring to the role: Significant experience of leading and shaping colleague services (preferably within a People/HR centralised service model), in a fast paced and regulated environment. Experience of designing and delivering efficient digital first user journeys which provide an engaging user experience More ❯

Job Description: The purpose of this role is to provide our customers with excellent service by supporting and leading our Contact Centre and Dispatch departments. We are seeking a motivated individual to join our team. If you are eager to learn and develop your skills, this position is ideal More ❯

Job Description: Positively influence Customer satisfaction by acting as the advocate for the Customer within Restore and representing Restore within the Customer's business. We are looking for an enthusiastic individual to join our team. If you are eager to More ❯