51 to 75 of 253 Service Desk Analyst Jobs in the UK excluding London

Job summary The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a … connected community.The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change). Customer Services comprises of a Service Desk team which provide first line … miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas. This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical More ❯

This is a fantastic opportunity for an experienced 2nd Line Service Desk Analyst to join a leading cloud solutions and managed services business based in the North East. Synergi is an Award-winning technology provider working in the region and UK-wide and we have seen substantial growth since our inception in 2013, this appointment will add … to our experienced service desk team to support our continued success. Applicants must be based in the North East area, be able to drive and have own transport. Role, Duties & Expectations Provide high quality desktop, server and cloud platform support Demonstrate the ability to troubleshoot complex environments Provide clear advice and guidance to clients for improving their environments … Be seen as a trusted advisor on service issues and be able to communicate to every level within an organisation Communicate with 3rd party providers including hardware and application vendors to resolve complex multi-party issues Ensure workload is managed to deliver the service within clearly defined SLAs Ensure accuracy and completion of data entry based on incidents More ❯

at pentenamio.com. Typical Activities Handle incoming issues, queries and help requests from end users, either via email, ticketing or over the phone. Provide advanced troubleshooting for customer incidents. Fulfil service requests. Hardware provisioning activities. Help lead and support the Major Incident Management Process. Help lead and support the Problem Management Process. Create and update process documentation and user guides. … Collaborate with other PentenAmio teams to drive incident and problem resolution. Assist the Operations team with inter-team knowledge transfer and workload integration. Providing management updates for service or customer issues What we're looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux Desktop environments A fundamental understanding of IT networks Certification in or a … good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in Secure communications Unix experience Knowledge of Wi-Fi networks Experience with Apple mobile device More ❯

different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Service Desk Analyst Job Type: Permanent Location: Crawley, UK (Onsite) Number of hours: 40 hours per week – full time Are you looking to take on a role in … IT Service Desk and Request Management? We have an exciting opportunity for you – Service Desk Analyst. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they … a diverse range of stakeholders. Gain access to endless learning opportunities. Work closely with the range of teams within the business to bring products to life. The Role The Service Desk Analyst will serve as the first point of contact for designated account users requiring technical support. This role involves working with applications, computer systems, and handheld More ❯

private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description As our new colleague, you will be part of a team consisting of technicians to support, triage … and monitoring of Netcompany's many customer solutions. A challenging and exciting everyday life with the opportunity for professional development. You will be a part of Netcompany’s Intelligent Service Desk team; this is our customers' entrance to Netcompany, and we operate 24 hours a day 365 days a year to ensure that customers are never more than … tools including Azure, AWS, ServiceNow, New Relic and many more. You’ll work within shift groups covering 24 x 7 x 365 and will be responsible for support and service of Netcompany's customers. Key Responsibilities 1st and 2nd level support and triage for large critical systems Link between our customers and the rest of Netcompany Triage, record and More ❯

Description We are looking for someone who is keen to learn, enthusiastic with strong communication and prioritisation skills with the ability to respond calmly under pressure to join the Service Desk team for a 12 Month Fixed Term Contract. Flexible Working Options: This role is open to flexible working patterns, these may include: Ability to adapt calendar as … following: Active Directory RSA Admin console Microsoft Exchange Intune BitLocker Remedy Microsoft Office Essential Criteria: We are interested in hearing from candidates who have the following capabilities: Excellent customer service skills and business knowledge including effective listening, patience, empathy and diplomacy. A commitment to service improvement with a customer focused attitude. A high level of quality focus, with … value diverse perspectives and believe that different backgrounds can contribute to our team's success. How This Role Fits into the Wider Bank This role is part of the Service Desk team, who are the first point of contact for IT, Network & Telephony queries from Bank employees. The team provide crucial support to the Bank by recording, investigating More ❯

The postholder undertakes a key role in support for technology systems used by all St John Ambulance, taking responsibility for ensuring the Technology Support Team work meets agreed service levels and has a constant focus on customer service and satisfaction. We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow … Summary The postholder undertakes a key role in support for technology systems used by all St John Ambulance, taking responsibility for ensuring the Technology Support Team work meets agreed service levels and has a constant focus on customer service and satisfaction. The role requires a high level of technical ability, acting as the technical escalation point within the … Active Directory, and analytical skills, with the ability to see patterns and trends. About the Role Champion our customers within the team – understand how their technology needs, and the service we offer them, affect, enable, and influence the collective success of St John Ambulance. Act as a technical escalation point for the technology support team, supporting the team by More ❯

Terumo Aortic is seeking an IT Service Desk Analyst to join our dynamic team. The successful candidate will be responsible for providing first-line IT technical support to associates, resolving hardware, software, and operational issues to ensure our systems run smoothly. Key duties will include: First-line IT technical support: general support of users on the Windows …/Linux network Actively communicate with users through Terumo Aortic Service Desk system to keep them updated on their support requests Prioritize and escalate tickets as needed Build, deploy, configure, troubleshoot, and repair computers for end users Maintain end-user hardware and software, including mobile/desktop phones, printers, barcode scanners, laptops, and desktop PCs Maintain inventory of … support for unresolved issues Participate in ad-hoc projects as required Assist with other IT support tasks as outlined in the IT Road Map Qualifications and Experience Experience in Service Desk/desktop support in a Windows environment Knowledge of Windows Server, Active Directory, and Network Administration Experience with Exchange Server, MS Office 365 Desirable skills include Microsoft More ❯

About the Role We are looking for a Service Desk Analyst to join our NHS IT team, providing first-line technical support to staff across the organisation. You will play a crucial role in ensuring the smooth operation of IT systems that support patient care. Key details: 5 days per week onsite in North London £140 per … point of contact for IT-related queries via phone, email, and ticketing systems. Diagnose and resolve hardware, software, and network issues efficiently. Log and track incidents using an IT service management tool , ensuring timely resolution. Escalate complex issues to higher-level support teams when necessary. Provide excellent customer service , ensuring user satisfaction. Assist with system maintenance, updates, and … IT documentation . Support NHS-specific applications and ensure compliance with data security protocols . Requirements Previous experience in an IT support or service desk role, preferably within the NHS or healthcare sector. Strong knowledge of Windows, NHS systems, and common enterprise applications . Familiarity with IT service management tools (e.g., Freshservice, ServiceNow, Jira). Excellent problem More ❯

We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be resident in the local area and hold a full UK driving licence and car. Summary of the IT Service Desk Analyst role … 30pm, 8:30am - 5:00pm, 9:30am - 6:00pm Benefits: 23 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, health cash plan, Employee assistance programme plus many more! Disclaimer: This role requires some travel to other sites in Milton Keynes, Rickmansworth and London, so a full UK driving licence … and car is essential. This is an entry level position which offers personal development but limited career progression in the short term. Responsibilities of the IT Service Desk Analyst Be the first point of contact for users, logging and responding to incidents. Provide predominantly 1st level support with some limited 2nd level support. Troubleshooting, diagnosing and solving More ❯

Join to apply for the Service Desk Analyst role at STARK Building Materials UK Join to apply for the Service Desk Analyst role at STARK Building Materials UK Get AI-powered advice on this job and more exclusive features. Do you have a passion for working within Technology? Are you in commuting distance of … Huddersfield? Stark a leading building materials distributor in Northern Europe, is looking for a new team member who is as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays … . The Service Desk Analyst is responsible for providing technical support to end-users, ensuring smooth operations, and maintaining high levels of customer satisfaction. Expertise in Service Now, phone triage, chat systems, and self-service solutions are essential in resolving issues promptly and efficiently. Job Purpose You will be required to: Act as the first More ❯

Service Desk Analyst Motherwell Full Time, Permanent Salary circa £25,000pa (depending on experience) Do you have experience of technical troubleshooting within a fast-paced professional environment? The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role you will be responsible for providing a range of remote … phones to staff members and ensure compliance within our Mobile Device Management platform. To maintain our Mobile Phone number register Troubleshoot and remediate Mobile phone issues reported to the Service Desk Liaise with line managers and administrators to arrange for delivery and returns of all ICT assets, updating the ICT Asset Management tool and ticket system accordingly. To More ❯

Microsoft cloud environment; therefore, you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A proactive support analyst who is eager … you, please apply and we will be in touch! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology, Customer Service, and Analyst Industries IT Services and IT Consulting, Transportation, Logistics, Supply Chain and Storage, and Technology, Information and Media Referrals increase your chances of interviewing at TRIA by … 2x Sign in to set job alerts for “Service Desk Analyst” roles. Epsom, England, United Kingdom 4 days ago Crawley, England, United Kingdom 3 weeks ago Guildford, England, United Kingdom 1 day ago Guildford, England, United Kingdom 2 weeks ago Guildford, England, United Kingdom 3 weeks ago Royal Tunbridge Wells, England, United Kingdom 1 week ago Little More ❯

Go back NHS North Of England Commissioning Support Unit Service Desk Analyst The closing date is 22 June 2025 Are you passionate aboutembodying NECS's core values of Honesty & Integrity, Dignity and Respect,Professionalism, High Standards & Performance, and a Happy and Fulfillingwork environment while providing exceptional customer service? As anexperienced IT support professional, the NECS ICT … Service Desk is looking torecruit a dedicated Service Desk Analyst who aligns with our organisationalvalues to cater to the needs of our growing customer base. At NECS, we take pride infostering a work culture that is built on a foundation of strong values. As aService Desk Analyst, you will have the unique opportunity … to work in shiftsbetween 07:00 and 20:30 from Monday to Friday, contributing to our 3-star SDIaccredited service desk while upholding our core organisational values. Main duties of the job Your role as a Service DeskAnalyst will not only involve technical expertise but will also require you toembrace and promote NECS's organisational values: 1. More ❯

Social network you want to login/join with: Service Desk Analyst, Crawley, West Sussex Client: Tata Consultancy Services Location: Crawley, West Sussex, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 2 Posted: 08.05.2025 Expiry Date: 22.06.2025 Job Description: If you need support in completing the application or require a different format of … this document, please contact at [emailprotected] or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Service Desk Analyst Job Type: Permanent Hours: 40 hours per week – full time Are you interested in a role within IT Service Desk and Request Management? We have an exciting opportunity for you … Service Desk Analyst . Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We help businesses transform through technology and support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it More ❯

people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses. We provide an award-winning service for our clients by employing the best people. Join us on our mission to place the power of good advice into more hands because we believe that everyone deserves … breadth and depth of advice expertise to deliver first-class results. Read more about us and available career opportunities here: and Job Description What will you be doing? IT Service Desk Analysts provide first line technical support to all Evelyn Partners staff. Service Desk Analysts are responsible for answering the Service Desk phone, logging … Incidents and Requests and responding to queries raised by email or self-service. As Service Desk Analyst, some of your responsibilities will include: Provide excellent Customer Service via the telephone, email and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA More ❯

1st Line Support Analyst Azure/Intune/Entra ID Circa £30,000 Hybrid – Crawley An exciting opportunity to join a growing logistics organisation that is expanding its support team. You’ll be part of a close-knit IT function, providing first-line technical support within a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support … Microsoft cloud environment; therefore, you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A proactive support analyst who is eager More ❯

2nd Line Service Desk Analyst Location: Wolverhampton Salary: £32,000 My client is a well-established MSP based in Wolverhampton, delivering comprehensive IT support and solutions to a wide range of clients across various industries. Their commitment to excellent customer service and cutting-edge technology has earned them a reputation as a trusted IT partner. They More ❯

Microsoft cloud environment; therefore, you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A proactive support analyst who is eager More ❯

want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater. We are pleased to announce an exciting opportunity for an experienced IT Service Desk Analyst to join our esteemed Service Desk team located in Exeter. This full-time, permanent position offers a competitive salary, starting from … hours per week. The ideal candidate will possess a proven track record in providing exceptional IT support, troubleshooting complex issues, and delivering an outstanding customer experience. As an IT Service Desk Analyst, you will play a pivotal role in leading the day-to-day operations of the Service Desk, providing first-line IT support to … Pennon Group colleagues and Partners, ensuring the efficient use of their IT equipment and business applications. What you'll be doing: An experienced IT Service Desk Analyst must possess a combination of technical expertise, problem-solving abilities, and excellent communication skills to efficiently manage and resolve complex issues. By continually enhancing their skills and collaborating with other More ❯

confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming anextension of your business, and always delivering on our promise to make their business brilliant. Job Description What’s on offer? Contract Type … Hybrid Working Pattern: 7.5-hour shift between 7am – 7pm Are you passionate about providing exceptional IT support and delivering a first-class customer experience? We are looking for a Service Desk Analyst to join our dynamic team, acting as the first point of contact for customers, partners, and suppliers. This role offers an exciting opportunity to develop … your technical skills, work in a fast-paced environment, and contribute to continuous service improvement. Key Responsibilities: Provide outstanding IT support – Manage incidents and service requests efficiently, ensuring prompt resolution and excellent customer service. Meet and exceed targets – Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), striving for continuous improvement. Communicate and collaborate – Act More ❯

Social network you want to login/join with: We are looking for an experienced IT Service Desk Analyst to join our team, who are based in our state-of-the-art Reading office and are the first point of contact for all IT issues and requests. The team consists of several Service Desk Analysts … and is led by a Service Desk Team Leader. The service desk operates from Monday to Friday between 07:00 and 19:00 and makes use of the ServiceNow platform to capture and manage all incidents and requests. XPS is an award-winning Pensions Consultancy with over 1600 staff in locations across the UK and our … Group has also won two awards at the Business Culture Awards winning Best Business Culture Transformation Initiative and the overall Gold Award winner for Business Culture. The Role: Our Service Desk Analysts are responsible for delivering the very best customer service experience, working in collaboration with our colleagues in the 2nd Line, Infrastructure Support and IT Security More ❯

to Move to Skip to Content Link Select how often (in days) to receive an alert: Location: Newcastle, New South Wales, AU, 2300 What you’ll be doing The Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction with end-users, requiring efficient … problem-solving and customer service skills to ensure a positive support experience. Key Responsibilities: Promptly respond to, diagnose and troubleshoot incoming service desk requests and queries which can be via phone, customer self-service, email, remote support or walk-in. Receive, log and action service requests for standard IT services according to established procedures and … timeline. Provide support with user onboarding and offboarding processes. Perform other duties as assigned by the Service Desk Manager or Team Lead. Escalate unresolved issues to Level 2 or 3 teams following established protocols. Utilize the knowledge base and available resources to resolve incidents effectively and efficiently. Participate in knowledge sharing and contribute to a knowledge base for More ❯

Job Description We are looking for an IT Service Desk Specialist to join our IT team here in Leicester supporting all areas of the UK and US business. You will be responsible for handling day-to-day enquiries from retail and support colleagues as a first point of contact. You will be expected to advise on the resolution … SharePoint, Outlook, and other related products. Knowledge of SAP production systems and user maintenance. Printers and printing troubleshooting experience. Windows 7/10 application support. Excellent troubleshooting and customer service skills. Excellent written and verbal communication skills. Experience of providing IT support using remote desktop tools. This role will require working in a rotational shift pattern. About us Watches … of Leicester city centre and is home to over 500 employees. Some of our benefits Holiday Purchase Scheme 24/7 Employee Assistance Programme 24/7 Virtual GP service Share Save Scheme Enjoy your Birthday Off Free Wellbeing Tools Generous Discount Scheme Enhanced Maternity Pay At Watches of Switzerland Group, we celebrate diversity and are committed to building More ❯

want to login/join with: Are you looking to break into the world of IT? Do you enjoy helping people and problem-solving? Passionate about delivering excellent customer service? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna, we care about building a better tomorrow. With a … proud to be a Top 50 Inclusive employer , and we're number 15 in Glassdoor's Top 50 Employer list. What does the role involve? Reporting to the IT Service Desk Manager, you will be responsible for interacting with your internal stakeholders to support them with their ongoing IT issues. You will work a shift pattern between the … Monday to Thursday with a 7-hour shift on Friday. Every 7 weeks there will be a requirement for you to work 18:00 – 20:00 of Extended Service Desk including the weekend from 7:00-20:00 to ensure our colleague's calls are answered outside of core business hours. A minimum of 1 day a week More ❯