Head of Customer Operations
- Hiring Organisation
- Hackajob Ltd
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Permanent
high-performing function Lead,coachand develop a high-performing Customer Operations team. Foster a culture of innovation,collaborationand continuous improvement. Define teamobjectivesaligned to strategic business priorities. Support succession planning and capability development across the function. Use data to influence decisions Develop executive dashboards that provide insight into operational performance … customer health. Analyse customer trends toidentifyopportunities for operational improvements. Translate operational data into strategic recommendations for the leadership team. Use metrics to prioritise investment and continuous improvement initiatives. You'llbe an experienced operational leader who combines strategic thinking with a passion for improving customer experiences. You'llbe ...