Support Engineer - Manchester - Onsite I’m currently working with a client that specialises in delivering IT services to the education sector and small-to-medium-sized businesses. They’re seeking an IT Technician to provide dependable 1st and 2nd line support across a range of environments. This role involves resolving issues related to hardware, software, networks, and printers … performing system installations and updates, and helping to maintain infrastructure and security systems. You’ll work directly with end-users, ensuring support requests are handled efficiently while building strong working relationships. Key Responsibilities: Deliver 1st/2nd line technical support Diagnose and resolve issues involving hardware, software, printers, and networks Perform installations, updates, and configuration tasks Support the maintenance of infrastructure, backups, and basic security systems Log and manage support tickets using a helpdesk system Communicate clearly with users and escalate more complex issues where necessary Key Requirements: Proven experience in a 1st/2nd line IT support role Good understanding of Microsoft 365, Windows operating systems, and basic networking Strong communication and problem More ❯
warrington, cheshire, north west england, united kingdom
Candour
Support Engineer - Manchester - Onsite I’m currently working with a client that specialises in delivering IT services to the education sector and small-to-medium-sized businesses. They’re seeking an IT Technician to provide dependable 1st and 2nd line support across a range of environments. This role involves resolving issues related to hardware, software, networks, and printers … performing system installations and updates, and helping to maintain infrastructure and security systems. You’ll work directly with end-users, ensuring support requests are handled efficiently while building strong working relationships. Key Responsibilities: Deliver 1st/2nd line technical support Diagnose and resolve issues involving hardware, software, printers, and networks Perform installations, updates, and configuration tasks Support the maintenance of infrastructure, backups, and basic security systems Log and manage support tickets using a helpdesk system Communicate clearly with users and escalate more complex issues where necessary Key Requirements: Proven experience in a 1st/2nd line IT support role Good understanding of Microsoft 365, Windows operating systems, and basic networking Strong communication and problem More ❯
bolton, greater manchester, north west england, united kingdom
Candour
Support Engineer - Manchester - Onsite I’m currently working with a client that specialises in delivering IT services to the education sector and small-to-medium-sized businesses. They’re seeking an IT Technician to provide dependable 1st and 2nd line support across a range of environments. This role involves resolving issues related to hardware, software, networks, and printers … performing system installations and updates, and helping to maintain infrastructure and security systems. You’ll work directly with end-users, ensuring support requests are handled efficiently while building strong working relationships. Key Responsibilities: Deliver 1st/2nd line technical support Diagnose and resolve issues involving hardware, software, printers, and networks Perform installations, updates, and configuration tasks Support the maintenance of infrastructure, backups, and basic security systems Log and manage support tickets using a helpdesk system Communicate clearly with users and escalate more complex issues where necessary Key Requirements: Proven experience in a 1st/2nd line IT support role Good understanding of Microsoft 365, Windows operating systems, and basic networking Strong communication and problem More ❯
Support Engineer - Manchester - Onsite Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. I'm currently working with a client that specialises in delivering IT services to the education sector and small-to-medium-sized businesses. They're seeking an IT Technician to provide dependable 1st and 2nd line … support across a range of environments. This role involves resolving issues related to hardware, software, networks, and printers, performing system installations and updates, and helping to maintain infrastructure and security systems. You'll work directly with end-users, ensuring support requests are handled efficiently while building strong working relationships. Key Responsibilities: Deliver 1st/2nd line technical support Diagnose and resolve issues involving hardware, software, printers, and networks Perform installations, updates, and configuration tasks Support the maintenance of infrastructure, backups, and basic security systems Log and manage support tickets using a helpdesk system Communicate clearly with users and escalate more complex issues where necessary Key Requirements: Proven experience in a 1st/2nd line IT More ❯
london (city of london), south east england, united kingdom
Apex Systems
Job Title: Desktop Support technician L2 Location: Onsite in various locations in London area Shift: Monday through Friday; Night shift (12 pm to 8 pm GMT ) Duration: One year contract with extensions on a yearly basis (PAYE position inside IR35) Start Date: December 1st, 2025 Pay: 25 per hour Principal Duties and Responsibilities: The Desktop Support Technician - Level … provides advanced technical support for end-users, troubleshooting complex hardware, software, and network issues. This role involves resolving escalated support tickets, deploying IT systems, maintaining IT security, and collaborating with Level 1 support technicians and other IT teams to ensure seamless technology operations. Responsibilities Provide second-level technical support for desktops, laptops, printers, mobile devices, and … software issues from Level 1 support. Install, configure, and upgrade operating systems and applications. Manage user accounts, permissions, and access controls in Active Directory and other identity management systems. Support network connectivity issues, including LAN, Wi-Fi, VPN, and remote access troubleshooting. Deploy and manage desktop imaging solutions for device rollouts and replacements. Assist in IT security initiatives, including More ❯
Job Title: Desktop Support technician L2 Location: Onsite in various locations in London area Shift: Monday through Friday; Night shift (12 pm to 8 pm GMT ) Duration: One year contract with extensions on a yearly basis (PAYE position inside IR35) Start Date: December 1st, 2025 Pay: £ 25 per hour Principal Duties and Responsibilities: The Desktop Support Technician - Level … provides advanced technical support for end-users, troubleshooting complex hardware, software, and network issues. This role involves resolving escalated support tickets, deploying IT systems, maintaining IT security, and collaborating with Level 1 support technicians and other IT teams to ensure seamless technology operations. Responsibilities Provide second-level technical support for desktops, laptops, printers, mobile devices, and … software issues from Level 1 support. Install, configure, and upgrade operating systems and applications. Manage user accounts, permissions, and access controls in Active Directory and other identity management systems. Support network connectivity issues, including LAN, Wi-Fi, VPN, and remote access troubleshooting. Deploy and manage desktop imaging solutions for device rollouts and replacements. Assist in IT security initiatives, including More ❯
Job Title: Desktop Support technician L2 Location: Onsite in various locations in London area Shift: Monday through Friday; Night shift (12 pm to 8 pm GMT ) Duration: One year contract with extensions on a yearly basis (PAYE position inside IR35) Start Date: December 1st, 2025 Pay: £ 25 per hour Principal Duties and Responsibilities: The Desktop Support Technician - Level … provides advanced technical support for end-users, troubleshooting complex hardware, software, and network issues. This role involves resolving escalated support tickets, deploying IT systems, maintaining IT security, and collaborating with Level 1 support technicians and other IT teams to ensure seamless technology operations. Responsibilities Provide second-level technical support for desktops, laptops, printers, mobile devices, and … software issues from Level 1 support. Install, configure, and upgrade operating systems and applications. Manage user accounts, permissions, and access controls in Active Directory and other identity management systems. Support network connectivity issues, including LAN, Wi-Fi, VPN, and remote access troubleshooting. Deploy and manage desktop imaging solutions for device rollouts and replacements. Assist in IT security initiatives, including More ❯
Job Title: Desktop Support technician L2 Location: Onsite in various locations in London area Shift: Monday through Friday; Night shift (12 pm to 8 pm GMT ) Duration: One year contract with extensions on a yearly basis (PAYE position inside IR35) Start Date: December 1st, 2025 Pay: £ 25 per hour Principal Duties and Responsibilities: The Desktop Support Technician - Level … provides advanced technical support for end-users, troubleshooting complex hardware, software, and network issues. This role involves resolving escalated support tickets, deploying IT systems, maintaining IT security, and collaborating with Level 1 support technicians and other IT teams to ensure seamless technology operations. Responsibilities Provide second-level technical support for desktops, laptops, printers, mobile devices, and … software issues from Level 1 support. Install, configure, and upgrade operating systems and applications. Manage user accounts, permissions, and access controls in Active Directory and other identity management systems. Support network connectivity issues, including LAN, Wi-Fi, VPN, and remote access troubleshooting. Deploy and manage desktop imaging solutions for device rollouts and replacements. Assist in IT security initiatives, including More ❯
london, south east england, united kingdom Hybrid / WFH Options
AutoGrab UK
and LinkedIn’s Top 25 Startups , AutoGrab is one of the fastest-growing tech companies in the region — and we’re just getting started. Role Overview As a Customer SupportSpecialist , you’ll be the primary contact for our customers — guiding onboarding, resolving enquiries, and building durable relationships that drive adoption and retention. This is a hands-on … phone-forward role ideal for people with call centre, customer support, or dealership service advisor backgrounds who love helping customers and can switch seamlessly between product support, follow-ups, and clear documentation. Key Responsibilities Customer Onboarding & Engagement Lead new customers through setup, configuration, and initial product training Making and adjusting bookings through leads and supporting with appointments planning … Customer Advocacy & Retention Champion the customer voice; collect and relay feedback to influence roadmap and quality improvements. Monitor health/usage to identify at-risk accounts, reduce churn, and support renewals and upsell conversations. Operational Excellence & Administration Proactive follow-up: Close the loop on outstanding questions and queues; confirm outcomes and next steps with customers. CRM management: Keep impeccable More ❯
slough, south east england, united kingdom Hybrid / WFH Options
AutoGrab UK
and LinkedIn’s Top 25 Startups , AutoGrab is one of the fastest-growing tech companies in the region — and we’re just getting started. Role Overview As a Customer SupportSpecialist , you’ll be the primary contact for our customers — guiding onboarding, resolving enquiries, and building durable relationships that drive adoption and retention. This is a hands-on … phone-forward role ideal for people with call centre, customer support, or dealership service advisor backgrounds who love helping customers and can switch seamlessly between product support, follow-ups, and clear documentation. Key Responsibilities Customer Onboarding & Engagement Lead new customers through setup, configuration, and initial product training Making and adjusting bookings through leads and supporting with appointments planning … Customer Advocacy & Retention Champion the customer voice; collect and relay feedback to influence roadmap and quality improvements. Monitor health/usage to identify at-risk accounts, reduce churn, and support renewals and upsell conversations. Operational Excellence & Administration Proactive follow-up: Close the loop on outstanding questions and queues; confirm outcomes and next steps with customers. CRM management: Keep impeccable More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
AutoGrab UK
and LinkedIn’s Top 25 Startups , AutoGrab is one of the fastest-growing tech companies in the region — and we’re just getting started. Role Overview As a Customer SupportSpecialist , you’ll be the primary contact for our customers — guiding onboarding, resolving enquiries, and building durable relationships that drive adoption and retention. This is a hands-on … phone-forward role ideal for people with call centre, customer support, or dealership service advisor backgrounds who love helping customers and can switch seamlessly between product support, follow-ups, and clear documentation. Key Responsibilities Customer Onboarding & Engagement Lead new customers through setup, configuration, and initial product training Making and adjusting bookings through leads and supporting with appointments planning … Customer Advocacy & Retention Champion the customer voice; collect and relay feedback to influence roadmap and quality improvements. Monitor health/usage to identify at-risk accounts, reduce churn, and support renewals and upsell conversations. Operational Excellence & Administration Proactive follow-up: Close the loop on outstanding questions and queues; confirm outcomes and next steps with customers. CRM management: Keep impeccable More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Kroo Ltd
relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer SupportSpecialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our … Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our … frustrations or hopes of our customers, seeing where we can change our processes, tools or product to serve them better Identify customers who might be vulnerable and ensure we support them when needed Work closely with our financial crime team to act as the first line of defence to help spot and investigate trends Understand, prioritise and escalate customers More ❯
As a Customer SupportSpecialist, you will be responsible for ensuring that customer queries, problems and complaints are responded to in a high-quality and timely manner, contributing to customer retention, advocacy and expansion.What you’ll be doing: Engaging effectively with both new and long-standing customers across live chat, email, phone, and video channels, including participation in … drive, enthusiasm, and a hunger to keep learning and growing. What we're looking for: 6 months to 1 year of experience in a customer-facing role, such as support, retail, or hospitality, where assisting customers and resolving issues was a key focus. Exceptional written and verbal communication; confidence in phone interactions, clear writing, and quick typing skills to … to 41) & options to buy and sell Discretionary bonus Private healthcare Paid lunch break Enhanced family-friendly benefits £500 per year to spend on learning and development Eye health support Paid time off for volunteering Fortnightly work events, monthly department lunches, bi-annual company events And if this wasn’t enough, we have plenty more, less exciting, but equally More ❯
Do you want to join a cutting-edge fintech organisation that’s revolutionising the financial markets with their innovative trading platform? We’re seeking a talented Client Service Specialist to join this dynamic and technical team, shaping the future success of the business. Your Role: As a SupportSpecialist, you’ll play a key role in ensuring … smooth operation and reliability of the platform. If you're looking to join an innovative company with a fantastic working culture then apply today! Your responsibilities will include: Application Support and Deployment: Deliver high-quality support for our trading applications and ensure seamless deployments. Monitoring Systems: Configure, tune, and optimise monitoring systems for maximum efficiency. Incident Response: Manage More ❯
Do you want to join a cutting-edge fintech organisation that’s revolutionising the financial markets with their innovative trading platform? We’re seeking a talented Client Service Specialist to join this dynamic and technical team, shaping the future success of the business. Your Role: As a SupportSpecialist, you’ll play a key role in ensuring … smooth operation and reliability of the platform. If you're looking to join an innovative company with a fantastic working culture then apply today! Your responsibilities will include: Application Support and Deployment: Deliver high-quality support for our trading applications and ensure seamless deployments. Monitoring Systems: Configure, tune, and optimise monitoring systems for maximum efficiency. Incident Response: Manage More ❯
warwickshire, midlands, united kingdom Hybrid / WFH Options
MyGraduationClip Ltd
MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer SupportSpecialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are … resolved quickly, accurately, and with a friendly tone. Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the … Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in each reply. Support Processes & FAQs Use existing templates and FAQs to speed up responses. Contribute new FAQs and improve templates as recurring issues arise. Share insights on common queries with the Ops More ❯
northamptonshire, midlands, united kingdom Hybrid / WFH Options
MyGraduationClip Ltd
MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer SupportSpecialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are … resolved quickly, accurately, and with a friendly tone. Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the … Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in each reply. Support Processes & FAQs Use existing templates and FAQs to speed up responses. Contribute new FAQs and improve templates as recurring issues arise. Share insights on common queries with the Ops More ❯
carterton, south east england, united kingdom Hybrid / WFH Options
MyGraduationClip Ltd
MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer SupportSpecialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are … resolved quickly, accurately, and with a friendly tone. Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the … Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in each reply. Support Processes & FAQs Use existing templates and FAQs to speed up responses. Contribute new FAQs and improve templates as recurring issues arise. Share insights on common queries with the Ops More ❯
gloucestershire, south west england, united kingdom Hybrid / WFH Options
MyGraduationClip Ltd
MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer SupportSpecialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are … resolved quickly, accurately, and with a friendly tone. Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the … Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in each reply. Support Processes & FAQs Use existing templates and FAQs to speed up responses. Contribute new FAQs and improve templates as recurring issues arise. Share insights on common queries with the Ops More ❯
buckinghamshire, south east england, united kingdom Hybrid / WFH Options
MyGraduationClip Ltd
MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer SupportSpecialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are … resolved quickly, accurately, and with a friendly tone. Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the … Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in each reply. Support Processes & FAQs Use existing templates and FAQs to speed up responses. Contribute new FAQs and improve templates as recurring issues arise. Share insights on common queries with the Ops More ❯
Sheffield, South Yorkshire, England, United Kingdom
B. Braun Medical Limited
AG Job description: The role Are you passionate about technology and ready to make a real impact? At B. Braun, we’re looking for a proactive and approachable IT SupportSpecialist to join our team. If you thrive on solving problems and enjoy working with people —this could be your next career move! Key Details: Location: Office working. … From setting up devices to troubleshooting complex issues, your work will help keep our business running smoothly and our people connected. What You’ll Be Doing: Provide hands-on support for IT workplace infrastructure, end-user devices, and applications Configure, install, and maintain hardware and software across office and remote setups Troubleshoot and resolve technical issues across multiple UK … sites Deliver first-level IT support via phone, email, helpdesk, and in person Collaborate on IT projects including system upgrades and new tech rollouts Deliver IT training to new starters and update documentation and knowledge bases What you’ll need to succeed: Experience in IT support or helpdesk roles, ideally with varied stakeholder interaction Working knowledge of Windows More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
Cobalt Recruitment
Cobalt is proud to be partnering with a world-renowned property technology company that's transforming how real estate businesses operate. As an Application SupportSpecialist, you'll be the trusted expert for clients-resolving issues, improving processes, and supporting a suite of market-leading property management solutions. Expect autonomy, variety, and the chance to grow your technical … and client-facing skills within a collaborative, forward-thinking environment. Key Responsibilities: Provide expert application support, troubleshooting, and resolution for property management software users. Advise clients on best practices and system optimisation to enhance business performance. Research, analyse, and resolve software functionality and reporting issues. Manage software updates, integrations, and testing to maintain system reliability. Document and share technical … of property management or real estate accounting processes. Proven ability to analyse technical issues and provide effective resolutions. Experience working directly with clients or end users in a technical support environment. Degree in Business, Finance, Computer Science, or related field (or equivalent experience). If this sounds like you, we'd love to hear your story. Send what you More ❯
St. Ives, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
M Group
network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Magdalene is hiring a Service SupportSpecialist to join its Network Operations Centre in the UK. The role is hybrid, requiring 5 days per week at the HQ in St Ives, Cambridgeshire, with the … remainder remote. Youll support a key customer by delivering high-quality administration and customer service, assisting field engineers and contractors, managing maintenance schedules, and updating ticket systems. Responsibilities include monitoring site alarms and CCTV, maintaining trackers, producing reports, and ensuring smooth site transitions. Youll collaborate with NOC colleagues, engineers, and customers in a fast-paced environment. Additional tasks may … be assigned by management as needed to support operations. What youll bring? Excellent written and verbal communication skills are essential, along with strong attention to detail and accuracy. You must be able to manage your time effectively, prioritise urgent tasks, and meet tight deadlines. Exceptional customer service and a positive, solution-focused attitude are key to building strong relationships More ❯
Excel are currently looking for an experienced Training and SupportSpecialist for a fascinating permanent position based in the south of the UK to design, develop and deliver exciting internal training programmes on behalf of a globally known client. You will play a highly important role in spreading their outstanding MRO/ERP system to various internal departments … various sites across the UK as well as the occasional international base. Additionally, a successful candidate with be tasked with: • Act as a key point of contact for user support and troubleshooting, • Maintain training standards and continuously improve training effectiveness, • Represent our client through external meetings with the software developer, • Provide expert internal user support. In an ideal world More ❯
Interested in this role You can find all the relevant information in the description below. Technical Support Engineer Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯