Support Technician Jobs in the UK excluding London

101 to 125 of 162 Support Technician Jobs in the UK excluding London

Senior IT Support Engineer / Lead IT Technician

Hull, North Humberside, North East, United Kingdom
AWD Online
Senior IT Support Engineer/Lead IT Technician who is highly technical with a solid IT infrastructure/IT support background covering Microsoft Windows, Networks, Cybersecurity, Cloud Computing and knowledge of emerging technologies such as AI, who also have team management and leadership skills is required for a well-established company based in Hull, East Yorkshire. SALARY … per annum (depending on experience) LOCATION: Hull, East Yorkshire JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Senior IT Support Engineer/Lead IT Technician who is highly technical with a solid IT infrastructure/IT support background covering Microsoft Windows, Networks, Cybersecurity, Cloud Computing and knowledge of emerging … technologies such as AI, who also have team management and leadership skills. Working as the Senior IT Support Engineer/Lead IT Technician you will be responsible for overseeing the organisations IT infrastructure, ensuring systems are reliable, secure, and aligned with business needs. Acting as the key liaison with the Senior Leadership Team, the postholder will support More ❯
Employment Type: Permanent
Salary: £40,000
Posted:

Senior IT Support Engineer / Lead IT Technician

Hull, North Humberside, England, United Kingdom
AWD online
Senior IT Support Engineer/Lead IT Technician who is highly technical with a solid IT infrastructure/IT support background covering Microsoft Windows, Networks, Cybersecurity, Cloud Computing and knowledge of emerging technologies such as AI, who also have team management and leadership skills is required for a well-established company based in Hull, East Yorkshire. SALARY … per annum (depending on experience) LOCATION: Hull, East Yorkshire JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Senior IT Support Engineer/Lead IT Technician who is highly technical with a solid IT infrastructure/IT support background covering Microsoft Windows, Networks, Cybersecurity, Cloud Computing and knowledge of emerging … technologies such as AI, who also have team management and leadership skills. Working as the Senior IT Support Engineer/Lead IT Technician you will be responsible for overseeing the organisation’s IT infrastructure, ensuring systems are reliable, secure, and aligned with business needs. Acting as the key liaison with the Senior Leadership Team, the postholder will support More ❯
Employment Type: Full-Time
Salary: £35,000 - £40,000 per annum
Posted:

Senior IT Support Engineer / Lead IT Technician

Hull, East Yorkshire, UK
AWD online
Senior IT Support Engineer/Lead IT Technician who is highly technical with a solid IT infrastructure/IT support background covering Microsoft Windows, Networks, Cybersecurity, Cloud Computing and knowledge of emerging technologies such as AI, who also have team management and leadership skills is required for a well-established company based in Hull, East Yorkshire. Is … per annum (depending on experience) LOCATION: Hull, East Yorkshire JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Senior IT Support Engineer/Lead IT Technician who is highly technical with a solid IT infrastructure/IT support background covering Microsoft Windows, Networks, Cybersecurity, Cloud Computing and knowledge of emerging … technologies such as AI, who also have team management and leadership skills. Working as the Senior IT Support Engineer/Lead IT Technician you will be responsible for overseeing the organisations IT infrastructure, ensuring systems are reliable, secure, and aligned with business needs. Acting as the key liaison with the Senior Leadership Team, the postholder will support More ❯
Employment Type: Full-time
Posted:

IT Support Technician

Cambridge, Cambridgeshire, England, United Kingdom
Zero Surplus
Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider? Do you enjoy a mix of virtual support and would love to move more into on-site hardware/networking field support? Would you like a generous flexible hybrid arrangement with some in office time weekly from a Cambridge, for … benefit from progressing you more into on site field work, then we could have a fantastic role for you. We are partnered with one of the leading Microsoft IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation.Our client prides itself on great response times and first-class customer … do manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company.As an IT Support Specialist, you will play a crucial role in resolving complex technical issues and providing exceptional IT support to their clients, both on and off-site.You will be able More ❯
Employment Type: Full-Time
Salary: £30,000 - £37,000 per annum
Posted:

IT Support Technician

London, South East, England, United Kingdom
Get Staffed Online Recruitment Limited
An opportunity has arisen to join our client as their IT Support Technician. Location: Storey’s Gate, SW1H 9NH (this is an office-based role) Job type: Full time (Permanent) Salary: £27000-£30000 Reports to: Technology Manager Department: Technology Number of reports: 0 About our client: They are owned by Trustees appointed by the Methodist Church. They conduct business … in line with the Church’s ethics and their own company values. They are seeking a technically skilled and service-oriented IT Support Technician to support the venue’s technology infrastructure and live event operations. This role involves managing user accounts via Microsoft Entra ID, maintaining IT assets, supporting network connectivity, and coordinating with external vendors and … ideal candidate will have hands-on experience in a fast-paced environment, particularly within corporate and community-focused events. About You: Key responsibilities include providing 1st and 2nd line support for IT systems across the venue, ensuring smooth operation and user satisfaction. You’ll be responsible for daily checks on critical systems such as network connectivity, device compliance, and More ❯
Employment Type: Full-Time
Salary: £27,000 - £30,000 per annum
Posted:

IT Support Technician

Glasgow, Lanarkshire, Scotland, United Kingdom
Nextech Group Limited
IT Support Technician Location: Glasgow Salary: £28,000 - £33,000 + Expenses + Great Benefits We're recruiting a Senior IT Technician to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm. This role offers the opportunity to work … excellent customer service, and helping users remain productive. Travel to other sites required: Edinburgh, Glasgow, Stirling and Newcastle (all expenses covered) The Role: Providing in-person and remote technical support, ensuring a positive user experience. Diagnosing and resolving hardware, software, and escalated technical issues. Installing, configuring, and maintaining desktop and networking equipment. Managing Active Directory, user accounts, and permissions. … Documenting incidents and resolutions clearly and accurately. Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Experience with vSphere. A solid understanding and experience with More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

IT Support Technician

Edinburgh, Midlothian, Scotland, United Kingdom
Nextech Group Limited
IT Support Technician Location: Edinburgh Salary: £28,000 - £33,000 + Expenses + Great Benefits We're recruiting a Senior IT Technician to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm. This role offers the opportunity to work … excellent customer service, and helping users remain productive. Travel to other sites required: Edinburgh, Glasgow, Stirling and Newcastle (all expenses covered) The Role: Providing in-person and remote technical support, ensuring a positive user experience. Diagnosing and resolving hardware, software, and escalated technical issues. Installing, configuring, and maintaining desktop and networking equipment. Managing Active Directory, user accounts, and permissions. … Documenting incidents and resolutions clearly and accurately. Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Experience with vSphere. A solid understanding and experience with More ❯
Employment Type: Permanent
Posted:

IT Support Technician

Lewes, East Sussex, South East, United Kingdom
Essential Employment
IT Support Technician needed in Lewes Paying £15.59 per hr ref 6732 Full time hours n a temporarybasis Key Responsibilities: Provide first and second-line technical support via phone, email, and in person. Log, manage, and resolve incidents and service requests using the Service Desk system. Troubleshoot hardware and software issues across desktops, laptops, mobile devices, and … peripherals. Install, configure, and maintain IT equipment and applications. Escalate complex issues to senior technicians or third-line support when necessary. Maintain accurate documentation of support activities and solutions. Deliver excellent customer service and communicate effectively with users of all technical levels. Support onboarding and offboarding processes, including account setup and equipment provisioning. Assist with system updates More ❯
Employment Type: Temporary
Salary: £15.59 hourly rate
Posted:

IT Support Technician

Manchester, United Kingdom
Hybrid / WFH Options
Speak Digital Limited
IT Support Technician Working Hours: 9.00am – 5.30pm Monday – Friday Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday)/2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area Salary and Benefits: Annual Salary £23,000 - £26,000/20 days holiday plus public holidays/Training … and certification support/Company Pension/Gym Membership The Company Speak Digital is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, we’ve been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex. We’re now expanding and looking for someone to join our helpdesk team. In … this role, you’ll spend three days a week onsite at a client’s Manchester office (a leading sportswear brand) and two days working remotely as part of our support team. We’re a small but capable team who work closely together to get the job done. You’ll have the opportunity to make a real impact, share ideas More ❯
Employment Type: Permanent
Salary: £23000 - £26000/annum
Posted:

IT Support Technician

Basingstoke, Hampshire, England, United Kingdom
Office Angels
IT Helpdesk - First Line Support (3-Month Contract) Location: Basingstoke Contract Length: 3 Months Agency Advertised Role We are currently recruiting for a First Line Support Technician to join a busy IT Helpdesk team on a 3-month contract based in Basingstoke . Key Responsibilities: Serve as the first point of contact for IT-related queries via … phone, email, and ticketing system Log, diagnose, and resolve technical issues or escalate to second-line support when necessary Provide support for hardware, software, and basic networking issues Deliver excellent customer service and ensure timely resolution of incidents Requirements: Previous experience in a first-line IT support or helpdesk role Strong communication and problem-solving skills Familiarity … and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. More ❯
Employment Type: Contractor
Rate: £11.80 - £13.30 per hour
Posted:

IT Support Technician

Berkshire, United Kingdom
Think FE Ltd
IT Support Technician (1st & 2nd Line/Networking) Temp Contract until Christmas Location: Berkshire (Based at BCA, with travel between all 4 campuses) Duration: Temporary, until Christmas 2025 (with possibility of extension) Hours: Full time Pay: £15 £20 per hour (PAYE), depending on experience; plus 45p per mile for travel between sites About the College A further education … college that is part of the Windsor Forest Colleges Group (which includes BCA) has recently been rated Good by Ofsted. We are seeking an experienced 2nd Line/Networking Technician to join the IT team on a temporary basis, supporting across all four campuses. What You ll Be Doing Provide 1st and 2nd line IT support, including networking … cybersecurity practices and ensuring compliance. Travel between sites as needed (you will be based mainly at BCA). Who We re Looking For Substantial experience in a 2nd line support/networking role. Qualifications: Level 3 in IT related subject; additional qualifications (e.g. Microsoft, Cisco) are a strong plus. Familiarity with latest operating systems: Windows 10 & 11; also iOS More ❯
Employment Type: Temporary
Salary: GBP 15 - 20 Hourly
Posted:

IT Support Technician

Maidenhead, Burchett's Green, Berkshire, United Kingdom
Think FE Ltd
IT Support Technician (1st & 2nd Line/Networking) — Temp Contract until Christmas Location: Berkshire (Based at BCA, with travel between all 4 campuses) Duration: Temporary, until Christmas 2025 (with possibility of extension) Hours: Full‑time Pay: £15‑£20 per hour (PAYE), depending on experience; plus 45p per mile for travel between sites About the College A further education … college that is part of the Windsor Forest Colleges Group (which includes BCA) has recently been rated Good by Ofsted. We are seeking an experienced 2nd Line/Networking Technician to join the IT team on a temporary basis, supporting across all four campuses. What You’ll Be Doing Provide 1st and 2nd line IT support, including networking … cybersecurity practices and ensuring compliance. Travel between sites as needed (you will be based mainly at BCA). Who We’re Looking For Substantial experience in a 2nd line support/networking role. Qualifications: Level 3 in IT‑related subject; additional qualifications (e.g. Microsoft, Cisco) are a strong plus. Familiarity with latest operating systems: Windows 10 & 11; also iOS More ❯
Employment Type: Temporary
Salary: £15.00 - £20.00/hour
Posted:

IT Support Technician

Ringwood, Hampshire, South East, United Kingdom
Hybrid / WFH Options
Trusted Technology Partnership
IT Support Technician Location: Ringwood, Hampshire, + Hybrid Home Working Salary: £25,077 + Profit Share + Benefits Hours: 37.5 hours per week full time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity … for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills & Experience To succeed in this role, you will require a strong enthusiasm for IT … troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service More ❯
Employment Type: Permanent, Work From Home
Salary: £24,000
Posted:

IT/AV Support Technician

Coventry, Warwickshire, United Kingdom
WEG Tech
IT/AV Support Technician 12 Months Temporary Assignment Pay Rate - 15.77 - 16.48 Per Hour Weekly Hours - 36.5 (Days Monday - Friday) We are seeking technicians to provide support services to all customers of a university IT Group's services and products. This will be dealing directly with end user needs and issues, providing empathy and understanding, whilst … and assurance that customers' needs and requirements can be met and solved quickly in a professional manner. The main purpose of the role is to provide smart hands-on support across hardware and software platforms and products, escalating support to specialist teams were appropriate. Duties and tasks will include: Responding to escalated service requests with professionalism and timeliness … and accurately in a consistent manner Ensuring confidentiality, integrity, and availability for data. Following information security and data management policies ensuring, least privilege and information assurance Provide comprehensive technical support for hardware, software, and networking issues, including installation, configuration, and troubleshooting. Deliver responsive, on-site assistance to staff during critical periods, offering expert advice, guidance, and timely issue resolution. More ❯
Employment Type: Temporary
Salary: GBP 16 - 17 Hourly
Posted:

IT/AV Support Technician

Coventry, West Midlands (County), United Kingdom
WEG Tech
IT/AV Support Technician 12 Months Temporary Assignment Pay Rate - £15.77 - £16.48 Per Hour Weekly Hours - 36.5 (Days Monday - Friday) We are seeking technicians to provide support services to all customers of a university IT Group's services and products. This will be dealing directly with end user needs and issues, providing empathy and understanding, whilst … and assurance that customers' needs and requirements can be met and solved quickly in a professional manner. The main purpose of the role is to provide smart hands-on support across hardware and software platforms and products, escalating support to specialist teams were appropriate. Duties and tasks will include: Responding to escalated service requests with professionalism and timeliness … and accurately in a consistent manner Ensuring confidentiality, integrity, and availability for data. Following information security and data management policies ensuring, least privilege and information assurance Provide comprehensive technical support for hardware, software, and networking issues, including installation, configuration, and troubleshooting. Deliver responsive, on-site assistance to staff during critical periods, offering expert advice, guidance, and timely issue resolution. More ❯
Employment Type: Temporary
Salary: £15.50 - £16.50/hour
Posted:

IT Support Technician

Solihull, West Midlands, England, United Kingdom
Whale Tankers
IT Support Technician - needed for our Solihull Site. We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever expanding team. Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe? Then Join our … Whale Family! We are looking for someone who can provide IT support to all computer users within Whale Tankers, someone who can also log/update helpdesk tickets & work closely with the IT team on infrastructure project work. You will have previous working experience of within an IT team along with experience of troubleshooting hardware and software and a … solid understanding of networking concepts. You will have worked in a role where you have delivered technical support from non-technical IT end users through to knowledgeable IT end users. A full job description is attached at the end of this page but some of the other responsibilities are: Delivering 1st through to 3rd line level of support More ❯
Employment Type: Full-Time
Salary: £32,000 per annum
Posted:

Application Support Technician

Sittingbourne, Kent, England, United Kingdom
Constant Recruitment Ltd
Application Support Technician Sittingbourne Up to £25k DOE Rural Kent (own transport essential) Are you a school leaver or graduate eager to start a career in technology? Do you have strong communication skills, a love of problem-solving, and plenty of enthusiasm to learn? Would you like to join a supportive team where you’ll be trained, mentored … and Windows applications (data mining tools) that integrate with their award-winning marketing software – now a fast-growing industry standard. The Role This is not the kind of IT support where you fix printers or reset passwords. Instead, you’ll be supporting applications, data, and CRM systems, making sure everything runs smoothly for clients. You’ll investigate issues, support … you gain experience. Knowledge of SQL would be a bonus, but full training will be given if you’re eager to learn Key responsibilities include: Providing application and data support for CRM and related systems Investigating and troubleshooting software and data issues (not hardware) Supporting and monitoring data imports, extracts, and integrations Configuring CRM solutions to meet client needs More ❯
Employment Type: Full-Time
Salary: £25,000 per annum
Posted:

IT Support Technician - 1st / 2nd Line

York, North Yorkshire, Yorkshire, United Kingdom
Optisoft
Job Title: IT Support Technician - 1st/2nd Line Location: York, North Yorkshire Salary: £23k to £26k, dependent on experience Job Type: Permanent, Full-time The role is office-based, so candidates should live within a commutable distance of York About us: This is a market-leading company that provides IT solutions for opticians and the optical profession … throughout the UK and Ireland. About the role: You will be part of an office-based Support Desk Team, providing a high-quality and efficient service to over 500 customers. Responsibilities include: Providing telephone support for customers with hardware or software issues. Analysing and resolving customer problems quickly and efficiently. Providing remote support by dialling into customer … systems when necessary. Logging all calls on the company's support software and updating as needed. Documenting and reporting 'bugs' and 'change requests' to the Development team. Making courtesy calls to customers who have not contacted the Support Desk for over 6 months. Occasional travel to customer sites may be required, which may involve overnight stays. A company More ❯
Employment Type: Permanent
Salary: £26,000
Posted:

IT Support Technician Apprentice

25 COMMERCIAL ROAD, SWINDON, England
L' COMPUTER HUB (UK) LIMITED
We’re seeking a proactive, tech-savvy IT Support Technician to be the friendly face (and voice) of all things IT at Computer Hub. You’ll handle everything from setting up devices and resolving tech hiccups to protecting our systems and ensuring our operations run smoothly. Role L'Computer Hub asks that not candidate or agency contacts them … in this vacancy, please go through the application process on this advert" Your Role: Serve as the first point of contact for IT issues, providing clear, confident, and friendly support Deliver hands-on troubleshooting for **hardware, software, and network** challenges Set up and retire laptops, peripherals, and other devices. Manage user onboarding and offboarding to ensure seamless transitions Keep … precise records of IT equipment, user accounts, and configurations Investigate potential cybersecurity concerns, escalating when necessary Provide support for remote staff and off-site locations Promote and uphold IT policies, compliance requirements, and data protection standards What You’ll Bring: Proven experience in first-line IT support or a similar technical role Strong knowledge of Windows OS, Microsoft More ❯
Employment Type: Advanced Apprenticeship
Salary: £16,000 a year
Posted:

Infrastructure Support Technician

North Ormesby, Middlesbrough, UK
Infrastructure Support Technician Ensure you read the information regarding this opportunity thoroughly before making an application. Location: Hessle Salary: Depending on experience Job Type: Full-time, Permanent Were partnering exclusively with a well-established UK manufacturing organisation to recruit an experienced Infrastructure Support Technician. This is an exciting opportunity to join a company with a strong heritage More ❯
Posted:

IT Support Technician/Engineer (Level 2 & 3 Roles Available)

Cambridge, Cambridgeshire, East Anglia, United Kingdom
Breathe Technology
forward thinking environment where your ideas matter, your skills will evolve, and youll be part of a company that values your contribution . What Youll Do As an IT Support Technician/Engineer (2nd or 3 rd Line) , youll be the go-to expert for resolving technical issues, ensuring our customers stay productive and stress-free. Your expertise … in Microsoft 365, Windows, and desktop support will be crucial in keeping our systems running smoothly. Each of our customers are allocated a dedicated team from Breathe, meaning you will become their go to expert. Key Responsibilities Provide IT support for Microsoft 365, Windows, and desktop-related issues Remotely troubleshoot hardware, software, and network problems effectively Manage and … resolve escalated support tickets, ensuring customer satisfaction Assist in onboarding new users , including setting up accounts and devices Support Office 365 applications, including Teams, SharePoint and Exchange Ensure to do updates, keeping systems running smoothly Maintain and update IT documentation Work closely with senior engineers and IT managers on infrastructure improvements Deliver exceptional customer service , keeping non-technical More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

IT Support Technician

Lewes, Sussex, United Kingdom
Hybrid / WFH Options
Sammons Recruitment Ltd
We are recruiting for an IT Support Technician on behalf of our client in Lewes on a temporary basis. The ideal candidate will be able to provide frontline support to customers and partners, ensuring timely and effective resolution of incidents and tasks related to IT equipment, software and services. This roles offers hybrid working after the initial … training period. A basic DBS is required. About the Role: Provide day-to-day technical support (first/second line) for users, covering hardware, software, peripherals and basic network issues Diagnose, resolve and escalate incidents and service requests using agreed processes and documentation Deploy, configure and maintain desktops, laptops, mobile devices and peripherals; carry out imaging and software installations … Support day-to-day operation of servers, basic network troubleshooting and connectivity checks; liaise with third-party suppliers where required. Maintain accurate asset inventories, documentation and knowledge base articles to support consistent service delivery Work with colleagues to ensure security, backup and compliance standards are maintained About You: Previous experience in first/second line ICT support More ❯
Employment Type: Temporary
Salary: GBP 16 Hourly
Posted:

IT Support Technician

Lewes, East Sussex, United Kingdom
Hybrid / WFH Options
Sammons Recruitment Ltd
We are recruiting for an IT Support Technician on behalf of our client in Lewes on a temporary basis. The ideal candidate will be able to provide frontline support to customers and partners, ensuring timely and effective resolution of incidents and tasks related to IT equipment, software and services. This roles offers hybrid working after the initial … training period. A basic DBS is required. About the Role: Provide day-to-day technical support (first/second line) for users, covering hardware, software, peripherals and basic network issues Diagnose, resolve and escalate incidents and service requests using agreed processes and documentation Deploy, configure and maintain desktops, laptops, mobile devices and peripherals; carry out imaging and software installations … Support day-to-day operation of servers, basic network troubleshooting and connectivity checks; liaise with third-party suppliers where required. Maintain accurate asset inventories, documentation and knowledge base articles to support consistent service delivery Work with colleagues to ensure security, backup and compliance standards are maintained About You: Previous experience in first/second line ICT support More ❯
Employment Type: Temporary
Salary: £15.50/hour
Posted:

IT Support Technician

Waterlooville, Hampshire, South East, United Kingdom
Hybrid / WFH Options
The Workshop
Are you an experienced IT Support Technician looking for your next challenge We're looking for a proactive and customer-focused individual to join a busy helpdesk team in Waterlooville. In this role, you'll be the first point of contact for our customers, providing initial technical support, troubleshooting issues, and ensuring incidents are handled quickly and … in delivering an excellent service, solving problems, and escalating where required - all while keeping customers informed every step of the way. Key Duties Act as the first line of support for customer incidents and requests via phone, email, and ticketing system. Perform initial troubleshooting of software bugs, system failures, and connectivity issues. Provide first-time fixes where possible and … updated on progress, expected resolution times, and outcomes. Document recurring issues and solutions to improve the knowledge base. Monitor system performance and logs, reporting potential issues before they escalate. Support post-incident analysis by identifying root causes and recommending improvements. Skills & Knowledge Minimum 1.5 years' experience in IT support/helpdesk roles. Strong customer service focus and ability More ❯
Employment Type: Permanent, Work From Home
Salary: £26,000
Posted:

Customer Support Technician

WC2R, Fleet Street, Greater London, United Kingdom
Ricoh
Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Customer Support Technician Located: Central London WC2R 2ND Package: Competitive Salary, benefits, Pension About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To … purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing The primary function is desk side support to the customer’s end users. This encompasses Hardware, Software and system administration. Defined as providing contracted IT support to ensure that the client’s staff are able … to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and More ❯
Employment Type: Permanent
Posted:
Support Technician
the UK excluding London
10th Percentile
£24,500
25th Percentile
£26,500
Median
£30,000
75th Percentile
£34,500
90th Percentile
£38,750