1 to 25 of 78 Customer Service Jobs in Wales

understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues? If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability … and exciting challenges, whilst supporting your personal growth and career ambitions, wed love to hear from you. Role Info: Customer Service Representative - Part Time (17.5hrs Per Week) Cardiff/Hybrid Working 2-3 Days Per Week After Training Competitive Market Salary Plus Significant Benefits Package Values: Serious about … we say. We stand by our word and the trust of others. Company: Global Distributor of chemicals & ingredients used in everyday products As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you more »

Do you have a passion for delivering exceptional customer service? Can you speak Welsh? Would you like to be part of a well-established business with over 140 years of history? Join City & Guilds - established since 1878! Become an integral part of our team as a Welsh Customer Service Advisor! Role Overview: As a Customer Service Advisor, you will support centres, employers, learners, and third parties via telephone and email, ensuring an outstanding customer experience. This role focuses on providing first-time resolution whenever possible. What We Offer: Permanent Position: Enjoy the stability … in a welcoming atmosphere at our Wakefield or Cardiff offices. If you are a confident individual who learns quickly and thrives on providing excellent customer service, Apply now to join our dedicated team. Our best advisors come from many different backgrounds; experienced customer service individuals or more »

Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: OES (part of Flotek Group) is a leading IT service provider based in North Wales, committed to delivering exceptional technology solutions to small and medium businesses. With a focus on building strong client relationships … and fostering a positive team culture, we prioritize customer service excellence and continuous learning and development for our employees. About the Role: We are on the lookout for a highly energetic and dynamic IT Manager to join our vibrant team. As a key member of our organization, you … will play a crucial role in building and nurturing a strong team culture, where high morale and exceptional customer service are at the forefront. Key Responsibilities: Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount more »

Location Bristol, Newcastle-upon-Tyne, Nottingham, Swansea About The Job Job summary As the Service Desk Lead, youll oversee day-to-day operations, ensuring users and business teams receive exceptional support. Your responsibilities include managing Quality and Reporting processes, implementing support for new projects/services within the ITSM … Toolset, and collaborating with relevant resolver groups and assignment teams. Reporting to the Service Desk Manager, youll also have line management responsibility for Service Desk Analysts. Theres never been a better time to join the DVSA. Our Digital-first vision is supported by a clear strategy which allows … the award-winning services we work on and whats on offer for you, helping drive your career forward. Job Description The purpose of the Service Desk Lead is responsible for overseeing the day-to-day activities of the Service Desk operations to ensure users and business teams received more »

Job Opportunity: Admin Officer?? Are you a proactive and detail-oriented professional with a passion for administration and customer service? Join our dynamic team and make a real impact! Position Overview We are on the hunt for a talented Admin Officer with strong customer service skills … organise meeting rooms and court hearings. ?? Case Processing: Handle casework, including court orders, claims, and fines. ?? Court Assistance: Clerk in Civil and Family Courts. ?? Customer Interaction: Manage counter (face-to-face) interactions and answer telephone calls. ?? Communication: Collaborate with Judiciary, Magistracy, and other court staff to provide exceptional customer service. ? Pressure Management: Thrive under pressure, delivering a 'right first time' service every time. Required Skills and Experience ? Administration: Strong administration experience with excellent customer service skills. ?? IT Proficiency: Proficient in Microsoft Office 2016; experience with other systems is a plus. ?? Teamwork: Proven ability to work more »

Immediate need for a talented Customer Service (German/Dutch/Spanish/Norwegian) . This is a 06+ Months contract opportunity with long-term potential and is located in Cardiff, UK (Onsite). Please review the job description below and contact me ASAP if you are interested. … Job ID: 23-00856 Pay Range: GBP 30K/P.A (Gross) Key Responsibilities: Handle phone calls with customer queries and provide resolution to end users Record case resolutions in the contact center tool based on client communication via phone, email, chat etc. Ensure that cases are resolved within case … per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined more »

Job Title: ICT Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £33,915.00 - £39,036.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part of … of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a skilled and motivated Service Delivery Analyst to join our dynamic ICT Customer Services Team. You will supervise a team of service desk agents, providing direction, support … and guidance to ensure the effective delivery of ICT services. You will be passionate about Customer Services and play an integral role in the delivery of technical solutions to our user base. Responsibilities: Oversee the timely resolution of ICT incidents and service requests, ensuring that they are appropriately more »

Service Desk Analyst/Support Engineer: Service desk, VMWare, O365, Azure, Support, Infrastructure, Networking, Windows Server, Service Desk Analyst/Support Engineer: Do you have a background in supporting business or technical applications? Do you have a broad technical skill set and looking for a new challenge … Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud? Service Desk Analyst/Support Engineer - About the company Do you want to be part of a successful organisation, that delivers products for customers that are based worldwide … supporting a range of software applications and customers? Service Desk Analyst/Support Engineer - About the role: The 2nd Line Support Engineer/Analyst role will be office based in their Holywell office, (work from home 1-day per week), working with the helpdesk team, provide effective solutions to more »

Installation and Service Engineer | Chepstow | Monday -Thursday 8:am – 5pm and Friday 8am – 1pm | £35,000 basic with regular overtime opportunities Our client is seeking a skilled and experienced Service and Installation Engineer to join their team! Established in 2006 by Father and Son duo, the company are … suppliers of commercial and industrial laundry equipment. As a Service and Installation Engineer, you will be responsible for installing, maintaining, and repairing commercial and industrial laundry equipment at customer locations. Your primary focus will be on ensuring the efficient operation of laundry equipment, minimising downtime, and providing exceptional … customer service. Please note there is the requirement for regular overnight stays including around the United Kingdom and Europe (you will need a valid passport). Are you the right person for the job? Proven experience as a Service and Installation Engineer, preferably in the commercial or industrial more »

Service Desk, Help Desk, AD, Itil, 1st Line Service Desk Analyst required for a leading and large corporate organisation based in Bridgend. Engagement via umbrella only. Engagement required 4 days per week on site. The successful candidate will have exceptional customer service skills with the ability … own ticket queue while overseeing the progress of all tickets in the ServiceNow system. Skills and responsibilities: Respond to end-user inquiries via self-service and phone calls. 1st line support ITIL Participate in exciting IT projects, implement new software, hardware etc. Experience with video conferencing equipment and software … Office 2016 Desirable skills:- O365 SCCM AD Citrix Solid understanding of basic networking principles, such as TCP/IP, DNS, and DHCP. Excellent customer service, telephone, and communication skills. more »

Job Title: ICT Senior Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £38,007.00 - £43,098.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 13:00 Are you looking for your next career step? Do you want to be a part … are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Service Delivery Analyst, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. … period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking an experienced Senior Service Delivery Analyst to join our ICT Department at South Wales Police working within a Problem Co-Ordination role within the ICT Service Desk. more »

1st Line Service Desk | Up to £28k | Cardiff | Office 365 | Azure | Networking | The Company They are a rapidly expanding MSP based in Cardiff that work with banks, high street brands, charities and other well known businesses to provide high quality IT support services, Cyber security and consultancy. It is … a fast paced and fun environment to work in with plenty of room for progression. The Role You will be part of a the service desk team, dealing with phone calls, emails and all other communications are answered in an efficient and professional manner, this will help develop customer service skills. As well this, you will be helping to resolve basic technical issues and to build, install and configure computer hardware. Requirements Valid UK Drivers license and car Minimum 1 year MSP experience Skills Fantastic customer service skills Prior service desk experience Office more »

Job Title: ICT Service Desk Agent Location: South Wales Police Headquarters, Bridgend, Wales Salary: £24,921 - £29,874 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part of … there has never been a better time to join! The Role: We are seeking a problem solver with excellent communication skills to join our Service Desk. As a Service Desk Agent you will be responsible for providing first line technical support to the 5000+ Officers and Staff across … at least GCSE A-C Level, including Maths and English, or be able to demonstrate equivalent skills and abilities. Proven experience as an ICT Service Desk Agent or in a similar role. Must be proficient in Microsoft Office applications and demonstrate an understanding of their use within an organisational more »

Job Title: Customer Support Technician Location: Bridgend (on-site) Salary: £23,000 - £25,000 Per Annum Job Type: Full time, Permanent Working Hours: 40 Hours Per Week. Days required will be 5 days per week out of Monday to Sunday, with some weekend working required. 8 Hours Per day … sales and support locations across the South West. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience … client and passing it through to the engineering team. Key Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Troubleshoot and resolve software and more »

Role: Customer Service (Dutch or German or Norwegian or Swedish Speaker) Location: Cardiff,UK 5 days onsite Pay Rate - £30,000 p/a + Employment Benefits Duration: 6 months FTC initially (with a view to possible extension) Work Experience/Responsibilities Handle phone calls with customer … per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Comlete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined … the project: response time, handle time and resolution rate aligned with Project KRAs. Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI Attend trainings as required more »

1st line support for bespoke software services. The ideal candidate for this role will be a personable and motivated individual with a background in Customer Support or IT looking to develop their skills in a growing industry! Salary: £24,700 per annum The Role: - Handle incoming customer enquiries … via telephone and email - Troubleshoot software issues and providing relevant solutions to customers - Log customer details on the internal system and notes regarding software issues - Effectively use IT systems to provide excellent customer service - Send out and notify customers of scheduled software updates - Escalate queries to higher … levels of support if the issue requires further assistance - Recommend appropriate solutions to customer based on existing knowledge - Note any trends in software issues The Ideal Candidate: - Previous experience in IT or Customer Support - Qualifications in IT, Computing, or Software would be highly beneficial (A-Level or above more »

English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems Previous experience in an outsourced customer service environment is of advantage. Work Experience/Responsibilities Handle phone calls with customer queries and provide resolution to end users Record … per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined … the project: response time, handle time and resolution rate aligned with Project KRAs. Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI Attend trainings as required Preferred Competencies Possesses an advanced understanding of using computers and is effectively more »

a Temp - Perm basis starting immediately for an initial period of 3 months. You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with technology issues, and working with the technical team to provide excellent customer service and technical support. Someone with … strong customer service or contact centre based experience, plus a good understanding of technology/computers would fit well in this team. Hours: 37.5 per week. Shifts: Monday to Friday 9am -5:30pm - with the possibility of other shift patterns available. Hourly Rate: £11.44 Location: Due to location … customers informed at all times of progress of work. Report escalations to relevant departments. Update internal system to ensure smooth communication between departments. Document customer specific information. Skills & Experience: Good attitude and communication style when dealing with customers. Strong verbal and written communication skills. Competent PC user including Microsoft more »

chase invoice as and when To be considered: Strong eye for detail Sage or Xero experience is essential Inputting supplier invoices Computer literate Strong customer service skills Previous admin or customer service experience ideally with at least 18 months of experience is essential Organised and punctual more »

coordinating the supply and installation of our products, ensuring smooth and efficient operations from order processing to final installation. Key Responsibilities Order Management: Process customer installation requests accurately and efficiently. Maintain accurate records of all orders and installations. Supply Coordination: Liaise with Production and Despatch to ensure the product … Scheduling: Coordinate with installation teams to schedule fittings. Communicate installation schedules to customers and ensure their availability. Manage any changes or rescheduling requests efficiently. Customer Service: Serve as the primary point of contact for customers regarding order and installation queries. Provide exceptional customer service, addressing any … Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Familiarity with inventory management software is advantageous. Detail-oriented with a high level of accuracy. Customer-focused with a professional demeanour. Ability to work independently and as part of a team. How to Apply: Submit your CV and a cover more »

the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. The role: Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and … with industrial 3 phase motors, AC/DC drives, D.O.L starting methods, motor insulation testing, controls, and field wiring diagnostics Experience of a technical customer service environment. An ability to deal professionally and tactfully with customers in all situations Excellent customer service and communication skills both more »

the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. The role: Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and … with industrial 3 phase motors, AC/DC drives, D.O.L starting methods, motor insulation testing, controls, and field wiring diagnostics Experience of a technical customer service environment. An ability to deal professionally and tactfully with customers in all situations Excellent customer service and communication skills both more »

the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. The role: Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and … with industrial 3 phase motors, AC/DC drives, D.O.L starting methods, motor insulation testing, controls, and field wiring diagnostics Experience of a technical customer service environment. An ability to deal professionally and tactfully with customers in all situations Excellent customer service and communication skills both more »

managing a team of Drivers Experience in managing a small logistics operation in a fast-paced environment Proven track record of delivering high-quality customer service and meeting KPIs Excellent leadership, communication, and interpersonal skills Strong organizational and time-management skills, with the ability to multitask and prioritize … effectively Analytical and problem-solving skills Ability to work under pressure and meet deadlines Attention to detail and accuracy Flexibility and adaptability Strong customer service orientation Benefits: Permanent - Full time position Full Training Provided 25 days holiday + 8 bank holidays Death in service X2 Join our more »

administrators to join a growing team on a temporary basis for up to 6 months. This is a varied role, with a mix of customer service and administration. They are looking for someone to start ASAP, Monday to Friday in a great central location. What will you do … correct any errors What type of skills/experience do I need to be considered for this role? Strong Excel skills Experience in a customer service role Experience in an administration role Excellent written and verbal communication skills Ability to work under pressure, manage and prioritise large workload more »