1 to 25 of 36 Customer Service Jobs in Wales

Title: Customer Support Advisor Location: Pencoed, Bridgend, South Wales Salary: £26,000 - £28,000 per annum Job Type: Full-time/Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day/42.5 hours in between these times) Who are we: Flotek Group … sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven ...

Customer Support Executive £30,000 – £32,000 + Excellent Commission Newport, Shropshire Full-Time | Permanent | Career Progression Available Looking for more than “just another customer service job”? If you’re passionate about delivering outstanding customer support, enjoy speaking to customers on the phone, and thrive … fast-paced, technology-driven environment — this could be the opportunity you’ve been waiting for. We’re hiring a Customer Support Executive to provide first-class support to customers via incoming calls, in-app messages and email, ensuring every interaction delivers exceptional customer satisfaction. This is a fantastic ...

career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They are looking for an experienced Customer Support Manager to work alongside the existing management team to further capitalise on their explosive growth over the last few years. The role offers … Head of Support within a short period of time for those wishing to grow their career. Role Overview We are looking for an experienced Customer Support Manager/Head of Support to lead and develop our customer support function in a fast-growing online marketplace. You will ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

improvements that will enhance our software. Trade Shows: Represent the organisation at trade shows throughout the year, presenting our innovations to the industry. Customer Service: Uphold an unparalleled standard of customer service that reinforces the trust our clients place in us. Key skills and experience: This … role requires an individual who is dedicated to delivering exceptional customer service and possesses a robust technical understanding. Display a proactive drive to deliver effective training to learners of all types. Communicate technical concepts in a clear and accessible manner to non-technical users. Demonstrate quick thinking ...

Business Development Manager: Identify and target B2B opportunities through research across all product areas Promotion of full product range including accessories and service solutions Managing your own area developing prospects, following up on opportunities Achieving sales by outbound activity, cold calling, networking, referrals and showroom enquiries Conduct site surveys … provide tailored solutions to customers Conduct product demonstrations to customers Maintain strong product knowledge Build and maintain strong relationships with customers Provide first class customer service for the entire customer journey Prepare quotes, proposals and tenders Record and maintain all sales activity on CRM system Attend trade ...

issues such as damaged goods or delays, and maintain effective communication with suppliers tomeet organisational needs.Maintain accurate administrative systems and processes to ensure efficient service delivery.Provide support for financial management and supply chain operations, contributing to the development and delivery of cost-savinginitiatives.Act as a key point of contact … internal and external stakeholders, responding to queries via telephone and email.Provide advice and assistance on routine digital-related queries, ensuring excellent customer service in a busy, technically challengingenvironment.Contribute to service improvement initiatives within the Digital Directorate.Ensure compliance with organisational policies, including Data Protection and confidentiality standards, while ...

sales and business development. Full training and ongoing support will be provided, along with clear progression opportunities. This role is ideal for candidates from customer-facing backgrounds such as retail, hospitality, call centre, customer service, or junior sales roles who are looking to move into a professional … client relationships • Generate leads and support business growth • Maintain accurate records using internal systems • Work towards individual and team sales targets Requirements: • Experience in customer service, retail, hospitality, call centre, or sales preferred • Strong communication and interpersonal skills • Motivated, target-driven, and eager to earn commission • Positive attitude ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

contact for Ambulance Trusts (with any ARP related IT issues) and other Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Proactively monitor systems and suppliers for any potential issues Key responsibilities for this job: Understand … support model of ARP and the responsibility of each supplier Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within ...

Recruit are seeking an enthusiastic Sage Support Consultant to help customers get the most out of their Financial Solution. You will identify customer needs, troubleshoot any software and system issues, and drive first-contact resolution. Your problem-solving skills will ensure our customers get the most out of their … have a working knowledge within a finance-based role, and have prior accounting knowledge or experience, with an outlook to develop into a role Customer Service. If you're currently completing your AAT training, or if you're just getting started, this is a brilliant opportunity to get hands ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful ...

area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients … repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated ...

Market Leading Client is seeking an Onboarding Account Manager to support existing clients and contribute to business growth. The organisation delivers multi-channel customer interactions, including voice, live chat and digital solutions, to businesses across a range of sectors. This role sits at the intersection of client engagement, sales … support and solution design, with a strong focus on demonstrating value through technology-enabled customer experience solutions using AI. The role: The Onboarding Account Manager will work closely with Sales, Account Management and Technical Teams to ensure clients maximise the value of existing services while supporting the acquisition ...

join us? We rely on our Senior IT Support Analysts to act as a key point of escalation for technical issues, and assist the Service Delivery Manager in overseeing day-to-day operations of a small local team of Support Analysts in Llangefni. You'll need to ensure high … quality service delivery, maintain operational efficience and drive continuous improvement. Working in one of our Central Support Functions you’ll be part of a team where everyone is putting the effort in to offer brilliant customer service and to get the job done. Here’s a quick ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional … service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some ...

work safely at height, such as podiums, towers, ladders, folding platforms and other access products. You will play a vital part in protecting customer safety and supporting operational efficiency by ensuring only fully compliant, well-maintained equipment leaves the depot. Your day-to-day will include: Inspecting, testing, servicing … post-hire checks to ensure all equipment is safe and fit for purpose. Diagnosing faults and completing mechanical repairs where required. Accurately completing service and inspection records using our internal systems and Microsoft Office. Ensuring equipment is prioritised effectively to support depot operations and customer demand. Maintaining excellent ...

Line Helpdesk Support Advisor Cardiff £24,000 base Looking to find a Service Desk role that inflates your salary with overtime, provides ongoing training as well as a progression plan for your career development? We are helping our client based in Cardiff to scale their technical team with … rather than specialising in one area; this role has a focus on end user support so you will be a great communicator with strong customer service skills. · You have an inquisitive nature and want to constantly develop your skills. · You believe the best way to really understand technical ...

line technical support to 1000+ users globally, answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practice * Logging incidents with our external 3rd party service providers * Assisting in updating the IT Support knowledge ...