26 to 50 of 78 Customer Service Jobs in Wales

Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: OES (part of Flotek Group) is a leading IT service provider based in North Wales, delivering exceptional IT and communication technology solutions to small and medium businesses. Our customer-first approach emphasizes building … strong relationships and providing superior customer care, ensuring that our services bring genuine benefits to our clients. About the Role: We are looking for a dedicated and energetic IT Support Engineer to join our team. This role covers both 1st and 2nd line support and is based at our … St Asaph Business Park office in North Wales. You will also occasionally visit customer sites to provide hands-on support. Work Location: This is an on-site role based at our St Asaph Business Park office, with travel to customer sites as required. A valid driving license is more »

Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: OES (part of Flotek Group) is a leading IT service provider based in North Wales, delivering exceptional IT and communication technology solutions to small and medium businesses. Our customer-first approach emphasizes building … strong relationships and providing superior customer care, ensuring that our services bring genuine benefits to our clients. About the Role: We are looking for a dedicated and energetic IT Support Engineer to join our team. This role covers both 1st and 2nd line support and is based at our … St Asaph Business Park office in North Wales. You will also occasionally visit customer sites to provide hands-on support. Work Location: This is an on-site role based at our St Asaph Business Park office, with travel to customer sites as required. A valid driving license is more »

Service Technician When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Technician Hours of Work: 8am to 5pm with a 1 hour lunch … LL16 5TA What we offer: Up to 27 days holiday (plus bank holidays) depending on length of service. 2 x basic salary death in service payment, payable to your nominated recipient Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc Benefits … Employee Assistance Programme Ongoing training and Career Opportunities Cycle to work scheme Refer a friend bonus £500 per person terms apply Boot Allowance Long Service Awardson 10, 20 and 30 years Life Event Day- Getting Married, Moving Home, Graduating Part of the Dunstall Holdings Groups, Rea Valley Tractors (RVT more »

Service Technician When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Technician Hours of Work: 8am to 5pm with a 1 hour lunch … TF10 7BX What we offer: Up to 27 days holiday (plus bank holidays) depending on length of service. 2 x basic salary death in service payment, payable to your nominated recipient Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc Benefits … Employee Assistance Programme Ongoing training and Career Opportunities Cycle to work scheme Refer a friend bonus £500 per person terms apply Boot Allowance Long Service Awardson 10, 20 and 30 years Life Event Day- Getting Married, Moving Home, Graduating Part of the Dunstall Holdings Groups, Rea Valley Tractors (RVT more »

Service Technician When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Technician Hours of Work: 8am to 5pm with a 1 hour lunch … TF10 7BX What we offer: Up to 27 days holiday (plus bank holidays) depending on length of service. 2 x basic salary death in service payment, payable to your nominated recipient Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc Benefits … Employee Assistance Programme Ongoing training and Career Opportunities Cycle to work scheme Refer a friend bonus £500 per person terms apply Boot Allowance Long Service Awards on 10, 20 and 30 years Life Event Day - Getting Married, Moving Home, Graduating Part of the Dunstall Holdings Groups, Rea Valley Tractors more »

Job summary To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and … support issues to the satisfaction of the end user. To respond to user queries in a timely and accurate manner in accordance with agreed service levels. To resolve problems from first principles and past experience. Gain a sufficient level of knowledge of the nominated systems in order to respond … queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first line support activities and assist in the development more »

2nd or 3rd line technical support engineer(our client are hiring for multiple positions at both levels) - resolving escalated queries efficiently, maintain top-tier customer service, manage customer documentation meticulously, and adhere to service management principles. Technologies you’ll work with include: HPE server/SAN more »

Electric Vehicle Bus Service PCV Driver (T22 service based in Porthmadog) Salary : Overtime available - anticipated earnings in region of £30,000 pa + sign on bonus of £500 We have an excellent opportunity to be at the forefront of Wales Green Agenda, driving all new Electric Vehicles on … plans, we recently secured a 6-year contract with Gwynedd Local Authority in association with Traws Cymru, to provide the first ALL ELECTRIC bus service in North Wales providing great job security for Drivers joining us on this route. We believe in going the extra mile by providing a … high-quality service and have in recent years won substantial national and local contracts. The Role Electric Vehicle Bus Service PCV Driver As a Bus Service Driver, you can plan your life around a regular work rota, working the same routes daily with an opportunity to support more »

enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for a Service Desk Analyst who would like to help us reach our mission of making lasting connections with our customers to improve their lives. As the … Service Desk Analyst your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and … technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Collaborate with the wider IT team based in other locations via phone, email, or meetings more »

Are you a skilled and motivated Field Service Engineer looking for your next career opportunity? We're looking for an engineer to cover a patch between the Severn Bridge, Somerset, Reading and Gloucester. What's in it for you? Lucrative Overtime Opportunities : Maximise your earnings with generous overtime pay … experience. Salary Increases : As you gain experience and competence, you will be eligible for regular salary reviews. What you be doing as the Field Service Engineer Maintaining and repairing plant machinery and equipment at client sites. Conducting regular inspections and preventive maintenance to ensure optimal performance. Troubleshooting and diagnosing … implementing practical solutions. Collaborating with customers to understand their needs and provide technical guidance. Training clients on proper equipment operation and maintenance procedures. Documenting service activities, including repairs, parts used, and time spent on each job. Staying up to date with industry trends and advancements in technology. What you more »

Are you a skilled and motivated Field Service Engineer looking for your next career opportunity? We're looking for an engineer to cover a patch between Bridgend, St Davids and Aberystwyth. What's in it for you? Lucrative Overtime Opportunities : Maximise your earnings with generous overtime pay (time and … experience. Salary Increases : As you gain experience and competence, you will be eligible for regular salary reviews. What you be doing as the Field Service Engineer Maintaining and repairing plant machinery and equipment at client sites. Conducting regular inspections and preventive maintenance to ensure optimal performance. Troubleshooting and diagnosing … implementing practical solutions. Collaborating with customers to understand their needs and provide technical guidance. Training clients on proper equipment operation and maintenance procedures. Documenting service activities, including repairs, parts used, and time spent on each job. Staying up to date with industry trends and advancements in technology. What you more »

to small and medium businesses. With regional sales and support locations across Wales, our mission is to deliver excellence in every aspect of our service, driven by expertise, passion, and dedication. About the Role: As part of our expansion, we are seeking an experienced Senior Sales Account Manager with … a strong commitment to delivering exceptional customer service. If you have a background in IT Sales & Service and thrive on building and maintaining client relationships, this role is for you. Responsibilities include managing and growing a portfolio of customer accounts, serving as the primary contact for contract … negotiations, technology reviews, and service escalations. You'll also play a crucial role in enhancing customer satisfaction by conducting annual reviews of their IT infrastructure and collaborating with support teams to ensure optimal performance. Key Responsibilities: Cultivate trust and rapport with key accounts, conducting technology reviews annually Conduct more »

Job summary Acting as Radiation Protection Adviser (RPA) for the service covering work with x-rays and radioactive materials. Supporting the work of the accredited Medical Physics Experts in delivering scientific services within radiology. Providing specialist technical scientific advice to Velindre University NHS Trust and client organisations on compliance … with relevant radiation protection legislation. Main duties of the job Supporting RPSC in providing radiation protection advisory services to client organisations via service level agreements. Acting as a Radiation Protection Adviser for the service and to be appointed in this role by Velindre University NHS Trust and its … proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service , as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales more »

accessibility for users. Work closely with our application development teams to ensure good database design with performance and efficiency in mind. Work closely with service delivery teams, application development teams and users to provide service and issue resolution. Design, install, monitor, maintain, upgrade, test, and tune our Oracle … Middleware Administration. Building, installing, upgrading, migrating, configuring, and supporting Oracle databases and Fusion Middleware Application Server upon a Windows Server environment. Working with a service desk ticketing system to resolve service request and incidents. Good knowledge or SQL and PL/SQL. Ability to develop and maintain Windows … Server administration. Batch scripting. SQL/PL/SQL. Excellent verbal and written communication skills. Excellent ability to deliver to expectation on time. Strong customer service orientation. Strong technical documentation skills. Due to the volume of applications received for positions, it will not be possible to respond to more »

part of a progressive team within Betsi Cadwaladr University Health Board? Would you like the opportunity for professional development? If yes, then the Informatics service is looking for a full time positive and enthusiastic Senior ICT Support Officer to join their team. If successful you will play a key … clinical and operational staff in their use of IT, supporting them to deliver safe, effective healthcare for patients. For this role you will be customer focused with excellent customer service skills and have an innate desire to help others. You will have a sound knowledge of technology … proficiency and advanced organisational skills with the ability to handle multiple priorities. If successful you will have responsibility for the supervision of an operational service that provides support for a range of ICT System Solutions. Base : The post requires a minimum of 2 days working from our Bowen Court more »

trends to keep them competitive. Ensure Resilience: Oversee the robust operation of their information systems, maintaining high security and swift responses to any threats. Service Excellence: Collaborate with IT Operations to refine disaster recovery procedures and manage vendor relationships for maximum value. Drive Change: Lead the change management process … ensuring all IT infrastructure modifications enhance the company's performance. Lead with Passion: Inspire a customer service ethic within your team, providing top-notch support and fostering a knowledge-sharing culture. Skills You'll Need: Technical Mastery: Strong networking skills with HP/Cisco technologies. Strong VMware skills more »

sector. What you're looking for? Joining their friendly, team of 6 Application Support Analysts you'll deliver first class support to a worldwide customer base using their award-winning product and be responsible for: Triaging Incidents logged within the Service Desk system Investigating and resolving all types … years + experience in a similar role, good technical ability, a friendly and confident personality, a "can-do" attitude and a naturally inherent customer centric mind-set and approach. Ideally with p rior application support experience within the commercial software development industry. Good MS/SQL Server script writing … experience Proven analytical and problem-solving abilities Client-facing experience Really good customer service skills Ability to effectively prioritise work Good communication and interpersonal skills, with a focus on listening and questioning Good documentation skills In return youll be offered a long term career with training and development more »

summary Would you like to be involved in delivering and supporting IT Solutions that make a difference to our customers? If so, the Informatics service is looking for a full time positive and enthusiastic IT Support Officer to join our dynamic Service Desk team. Supporting across BCU you … related issues reported either via the telephone, informatics portal or in person effectively and efficiently, in a polite and professional manner adhering to negotiated Service Level Agreements. Record accurately all type of IT related issues within the Service Desk's incident management tool. (ITSM) Provide first line technical … support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective action. Responsible for providing a high-level customer focused service. Responsible for call ownership throughout the call's lifecycle. Main duties of the job Essential Criteria Includes: Educated to Diploma/HNC level more »

Location: Wrexham, UK Full time 37.5 hours a week ‍ Service details: NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government. The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship. Our core function is to verify and … To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly. Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls. Work as part of the team in achieving targets set by the Service Manager. … work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required. NEC is an equal opportunities employer, welcoming applications from more »

see you supporting colleagues across multiple departments with the aim to respond timely to requests. IT support day to day duties include : Provide excellent Customer Service through professional and consistent support by taking ownership at a 2nd line support level ensuring full customer satisfaction is achieved and more »

and communicating updates and resolution to clients in a timely manner and within the query management expectations. Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization. Pro-actively monitor and provide timely response to clients by coordinate and collaborating with … management, technology, application development and Business management teams. Coordinate and distribute client notifications with relevant business and management approval to inform of system downtimes, service disruptions or proactive client outreach. NOTE: The Primary Responsibilities of this role are not limited to the details above. Qualifications: Bachelor's degree preferred … skills. Excellent communication (verbal and written) in English. (some positions may require a particular language as per the client base supported) Excellent troubleshooting and customer service skills. Ability to create accurate documentation with an attention to detail. Excellent decision-making skills, especially in a high-volume environment requiring more »

Position: Is accountable for the overall management of the laboratory function on site ensuring all aspect of this area is compliant to industry and customer standards at all times. To ensure that the Central and Production Quality Control (QC) Laboratories are managed on a day to day basis and … laboratory resource to support site improvement and development. Actively participate in A3 problem solving workshops. Successfully deliver excellent team performance against the current internal customer service level agreement for quality management. The Person Ideally educated to a degree level within a food science, food technology or microbiological discipline … Experience in the operation, calibration and maintenance of laboratory equipment and methodologies. Experience with food and feed safety management systems and with dealing with customer audits and external certification audits (eg.ISO9001, FSSC22000, FEMAS, ISO17025) Qualifications: Lead Auditor (preferable, but not an absolute requirement). Minimum Intermediate HACCP or equivalent more »

position, you must live in one of the following postcodes: CH1, CH2, CH4, CH65, CH66, L11, L12, L13, L14 Join our team of Field Service Engineers (internally youll be known as a Field Technician) and earn a competitive salary of £29,000, plus overtime (on average£4,700) and … performance-based commission of£2,500. Were looking for motivated and customer focused individuals. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so youll have everything you need to succeed! After completing our comprehensive training program … days are the same, so you will always be learning and finding new challenges. Be the expert in installations, fixing faults and delivering great customer service Diagnose errors and technical problems and determine appropriate solutions Document processes and follow company standard procedures and protocols Collaborate with the technical more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for competent Gas Engineers - we have multiple opportunities for Gas Engineers who are experienced either Servicing … of this. Subcontracting earnings: between £1,000 to £2,000 per week. Required qualifications: - CCN1 Gas Qualification. Job titles that may also be applicable: Service & Repair Gas Engineer, Gas/Boiler Installer, Gas/Boiler Service Engineer. Rubix M&E are trusted partners of leading; Blue-chip organisations … Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Gas Engineer to join their growing team. We are also recruiting for; Renewable Electricians, Smart Meter Installs, Dual Fuel Installers, Metering more »

enhance personal development. Person Specification A successful candidate will ideally have the following skills: Excellent communications (strong written and verbal communication skills). Excellent customer service (willing to go the extra mile). Have interest in learning about current/new/future technologies to help the Company … flair for problem solving. Be able to manage/prioritise their own workload so tasks can be completed to a customers satisfaction and meet Service Level Agreements where necessary. Good time management. Ability to work under pressure. Workshop Engineer Due to continued expansion, they are looking for a workshop more »