1 to 25 of 31 Customer Insight Jobs in the West Midlands

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: £500-£550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. This … customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys ...

Defence Housing Services (DHS). This is an exciting opportunity to drive meaningful change, combining continuous improvement, digital innovation and service design to enhance customer experience, operational performance and value for money. Taking ownership of improvement opportunities from initial problem through to implementation and benefits realisation, you will work … closely with operational teams, stakeholders and suppliers to develop practical, data-driven solutions to complex service challenges. Using customer insight and evidence to identify root causes, you will design and deliver improvements that create measurable benefits for Service personnel and their families. A key aspect of the role ...

Pinewood.AI is looking for a Product Manager to join our Product Team and help shape the future of our Automotive Intelligence Platform, turning customer insight, business needs and product opportunities into clear, valuable software improvements. This is a hands‐on product role within a high‐performing SaaS environment … vehicle sales, aftersales, parts, CRM, finance and insurance, reporting, and wider platform services. You’ll define, shape and deliver product improvements that solve real customer problems across end‐to‐end dealership workflows. Working closely with customers, engineering teams and internal stakeholders, you’ll translate insight and business needs ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we're looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK's best-known employers. This ...

Telford/Hybrid The Opportunity I’m working exclusively with a rapidly growing UK consumer business that is building a strategic CRM and Customer Experience function across a portfolio of established DTC brands. This is an exciting opportunity for a CRM professional who wants to do more than manage … campaigns. You’ll play a key role in shaping how customer data, automation, segmentation and communications are used to drive retention, conversion and customer lifetime value across multiple brands. The business is currently undertaking a comprehensive CRM audit to understand its existing capabilities and identify opportunities for growth. ...

objectives and growth priorities. Translate business goals into clear marketing priorities, plans and measurable outcomes. Act as a strategic partner to Sales, Product and Customer Success leadership teams. Ensure marketing activity remains focused on agreed strategic priorities and commercial impact. 2. Commercial Growth & Market Development Ensure marketing contributes … customer acquisition, product adoption, retention and customer growth. Establish clear measurement frameworks to demonstrate marketing's contribution to pipeline generation and business performance. Support the development of integrated go-to-market strategies for priority products and propositions. Champion customer-centric marketing approaches that improve engagement and long ...

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we’re looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK’s best-known employers. This ...

compliant workforce. We are confident, we are committed, and we challenge tradition, continuously innovating to save lives. Overview of the role As a Senior Customer Success Executive, you will have a portfolio of the larger and more strategically important customers, acting as their primary point of contact and ensuring … they achieve maximum value from our products and services. In addition to your own customer portfolio, you will support the Senior Customer Care Manager by helping drive team performance, sharing best practice and leading by example across the Customer Success team. This is a customer-facing ...

offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation , you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling … brand positioning in that narrative. Work with these teams to ensure our traffic position is optimised to deliver our sales targets. Ensure other performance insight data points from other teams (e.g. Market Share) are incorporated within our overall performance narrative to ensure a fully end-to-end story ...

intelligent scheduling, document intelligence Reactive, PPM, and contract workflows Scheduling, dispatch, and optimisation Field engineer mobile experience Asset lifecycle management Quoting → job → invoicing flows Customer portals and self-service Data, reporting, analytics, and embedded BI Vertical-specific FM workflows (HVAC, M&E, FM, building maintenance) Platform, integrations, and developer … Product Vision & Strategy Define and communicate a compelling 1–3 year product vision aligned to the company's £100M ARR ambition. Translate market trends, customer insight, and competitive dynamics into a clear, prioritised portfolio roadmap. Make sharp build/buy/partner/sunset decisions across the platform. ...

Manager is responsible for the successful development, delivery, performance, and continuous improvement of the Legal Portfolio. The role acts as the voice of the customer, translating customer needs, business priorities, data insights, and market opportunities into a clear and prioritised product backlog and roadmap. Working closely with engineering … design, commercial, marketing, and customer-facing teams, this role ensures that solutions deliver measurable customer and business value while maintaining high standards of quality, usability, performance, and compliance. The role also leverages AI-enabled capabilities and tools to enhance product outcomes, accelerate discovery, and improve decision-making. This ...

nation moving with confidence. About the role As CX insights Manager, you will be the driving force behind the development and delivery of analytics & insight that transform the customer experience. In this dynamic, data-led role, you’ll collect, analyse, and interpret customer insights to generate powerful … actionable intelligence. Your work will amplify the voice of the customer across the organisation, ensuring it shapes and fuels decision-making at every level. You’ll champion the prioritisation of what truly matters most to our customers, creating a lasting impact across the business. Key responsibilities Lead the design ...

Manager What You Will Do As a Key Account Manager within ShopperTrak, you will be responsible for managing and growing a portfolio of strategic customer accounts across the retail sector. Supporting the execution of our key account strategy, you will develop trusted customer relationships, drive commercial growth … maximise the value customers receive from our data-driven solutions. Working closely with internal teams and customer stakeholders, you will identify opportunities to expand our footprint, increase wallet share, and retain critical business. This role will focus on a select group of high-potential named accounts, ensuring long-term ...

business operations, be that reducing fraud, improving CX scores like NPS or any other designated goal of the end client. The role of the Insight Consultant is to own the client relationship, to understand the operations leaders goals, their key metrics measures and then analyse customer interactions, provide … actionable insights, and create compelling data-driven narratives to support the optimisation of your client’s customer and agent experience. Essential Experience: Strong Customer Insight and Analysis experience Contact Centre Operations knowledge Reporting on Contact Centre metrics measures like CSAT, NPS, NES, AHT and Call Quality. Power ...

Head of Product, you are the voice, validator and external face of QUOODA. Engineering owns what gets built and why; you bring the customer and commercial judgement they need to make those decisions well, and you are accountable for ensuring the product meets the bar before it reaches customers. … your closest working relationships are with the CTO and Director of Engineering: you keep them unblocked, informed and well-connected to the commercial and customer context they need. You are the product's spokesperson externally to customers, to sales and new business, and to customer success ...

Propositions Consultant Play a key role in shaping commercial insurance propositions and digital customer solutions 18-month fixed term opportunity supporting a major business transformation programme Hybrid 80% homeworking and 20% from Stratford upon Avon About the role Be part of one of the most ambitious transformation programmes … customers to do business with us. This key strategic programme is helping to build the foundations for sustainable growth, greater agility and enhanced customer experiences across the business. We are looking to recruit an experienced Propositions Consultant to support this major programme on an 18-month fixed term contract. ...

Halfords is seeking a CX insights Manager to drive analytics and customer insight delivery that shapes the customer experience. You will collect, analyse, and interpret customer data, creating actionable intelligence and dashboards to empower decisions across marketing, operations, product and support teams. You will champion prioritising ...

team and play a key role in the development of the business. n the role you will be responsible for: * Managing and developing strategic customer relationships, acting as a trusted advisor and identifying opportunities for account growth * Understanding customer needs, challenges and business objectives to deliver solutions that … genuine value * Building strong relationships with key stakeholders and decision-makers across customer organisations * Preparing and presenting account plans, forecasts and performance updates * Working closely with internal teams to ensure customers receive an excellent level of service and support * Providing valuable customer insight to influence product, marketing ...

About the role: PwC helps organisations achieve sustainable growth by combining strategy, customer insight, technology, and AI to create value for customers, employees, partners, and shareholders. Within the CLT Consulting team, you will work with leading consumer goods businesses to deliver commercial transformation programmes that drive growth, improve … customer experience, enhance operational efficiency, and embed AI-enabled ways of working. This role plays a key part in shaping and enhancing PwC’s AI proposition in the Consumer Goods and front-office consulting market, developing innovative offerings and accelerating AI adoption across clients and the firm. ...

millions of people. We are looking for an experienced Product Director to shape product strategy, drive portfolio performance and lead the successful delivery of customer value across multiple products and markets. This is a highly visible leadership role for someone who combines strategic thinking with strong execution. You will … influence senior stakeholders, balance commercial opportunities with customer needs, and ensure product investment decisions deliver measurable outcomes. What you'll be doing Define and lead product strategy across multiple portfolios and markets Shape roadmap priorities using customer insight, market evidence and business objectives Deliver portfolio commitments within ...

annum + Strong benefits + Car allowanceAbout the OpportunityFortress Safety is looking for an Innovation Lead to drive sustainable, profitable growth by turning unmet customer needs and emerging technology into real commercial opportunities. Reporting to the Innovation Director, you'll shape ideas from early exploration through to validation, working … Engineering, Product Management and Safety Services to explore feasibility, risk and value of new ideasMonitor industry trends, emerging technologies, competitor activity and customer insight to inform opportunity identificationFacilitate ideation sessions, workshops and structured problem-solving activities across the businessEngage with customers, partners and external bodies to validate concepts ...

Customer Insights Analyst £45,000 - £50,000 + bonus + strong pension Hybrid - West Midlands (1x day per week) 12 Month Fixed Term Contract (Mat cover) This is an opportunity to join a growing customer analytics function at a pivotal time, where data plays a central role … shaping customer communications and commercial decision-making. You will work at the heart of campaign delivery, combining technical expertise with real business impact across multiple product areas. The Company They are a well-established UK financial services organisation with a strong customer-first culture and a reputation ...

fast-paced team in the Birmingham area. You will design data models, master data management, and cloud-based platforms to support reporting, analytics, and customer insights. The role emphasizes collaboration with Data Engineering and Architecture groups, building scalable data solutions, and delivering high-quality outcomes across programs. #J ...

Pinewood.AI is seeking a Product Manager to shape the Automotive Intelligence Platform, translating customer insight and business needs into valuable software improvements across dealership workflows. You will work cross-functionally with customers, engineering, and stakeholders, guiding Associate Product Managers and Delivery Managers towards successful delivery. You will ...

Identify new opportunities for product innovation and differentiation. Define and implement the Multi-Generational Product Plan (MGPP), working closely with the business teams. Market & Customer Insights – Conduct market research and competitive analysis to understand customer requirements and emerging technologies. Engage with key stakeholders, including shipowners, operators, and classification … societies. Develop customer connections through presenting papers, attending trade shows and key customer visits, focused on what problems our customers want us to solve. Use customer and market feedback to produce lifecycle strategies and develop value propositions. Product Management & Development – Manage product portfolio, and ensure a competitive ...