1 to 25 of 62 ITIL Jobs in the West Midlands

in a 3rd Line/senior support capacity, ideally in an MSP environment. Understanding of cybersecurity principles. Desirable Qualifications Bachelor's degree in Computer Science, IT, or related discipline. ITIL Foundation or knowledge of ITSM best practises. Experience with vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Join a team where your skills and expertise More ❯

Platform applications to meet defined specifications Integrate Dynamics 365 with other business systems and services to support automation and efficient data flow Provide ongoing support and troubleshooting within the ITIL-aligned service management function, ensuring timely resolution of issues Contribute to capability development within the Complex Case Management team by mentoring colleagues and sharing knowledge Document all development, configuration, and More ❯

degree, with Level 6 GCSEs (or equivalent) in English and Maths with a strong academic background and a genuine enthusiasm for technology and automation. Six Sigma qualified. ITIL certification or familiarity with IT service management frameworks. Knowledge Essential Knowledge of additional technologies or programming languages that support automation initiatives. Ideally, have some familiarity with automation tools such as Blue Prism More ❯

Meraki MX) Networking (LAN/WAN Cisco & Meraki) Azure Infrastructure deployment & management PowerShell scripting Excellent understanding of IT security principles and their practical application. Qualifications (Preferred but not essential) ITIL 4 Foundation Microsoft, Cisco, or VMware certifications Why Join Us? Be part of a collaborative and inclusive team that values innovation and continuous improvement. Work on impactful projects that shape More ❯

projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication and stakeholder engagement skills. Competencies and Skills Innovative problem-solver with a More ❯

. Strong communication skills, with the ability to explain technical issues clearly. A motivated team player who’s eager to learn and develop. Desirable (but not essential): CompTIA A+, ITIL Foundation, or experience with Active Directory and Microsoft 365. What’s on Offer Salary up to £25,000 depending on experience. Exposure to a wide variety of systems and environments More ❯

across a range of technologies including Python, PowerShell, HTML, JavaScript, SQL, XML, REST, SOAP, and experience developing operational procedures, processes, and scripts. Proven track record of working effectively within ITIL-aligned environments, with hands-on experience using ITSM platforms such as ServiceNow, and a deep understanding of service management best practices. A collaborative working style, with experience engaging suppliers and More ❯

teams. What We're Looking For Solid experience in IT service delivery, preferably within healthcare. Familiarity with IT Service Management (ITSM) tools such as ServiceNow or Jira. Understanding of ITIL principles is desirable. Strong problem-solving and analytical skills. Excellent communication and stakeholder engagement abilities. Previous exposure to NHS systems such as EMIS, Adastra or SystmOne is a plus. Why More ❯

and Windows Server (2016+). Knowledge of VMware, vCenter, and Hyper-V. Solid understanding of TCP/IP networking. Experience with LAN support, structured cabling, and switches. Familiarity with ITIL principles. Excellent communication skills (written and verbal). Strong general IT skills, including use of spreadsheets and databases. Full UK driving licence and access to own transport. Use of company More ❯

in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Experience in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem, Change Management). Experience with SQL and Oracle database performance basics. Previous experience in large-scale enterprise IT environments. Benefits Include: Contributory pension scheme Employee Assistance Program More ❯

in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Experience in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem, Change Management). Experience with SQL and Oracle database performance basics. Previous experience in large-scale enterprise IT environments. Benefits Include: Contributory pension scheme Employee Assistance Program More ❯

of enterprise architecture patterns and solution design best practices. Strong experience delivering IT projects in complex environments, using Agile and Waterfall methodologies. Knowledge of solution design, architecture principles and ITIL frameworks. Experience in Field Services environments (Telco, logistics or similar industries). Hands-on knowledge of AWS, DevSecOps toolchains (Jenkins, Git, Selenium) and collaboration tools (Teams, Atlassian). Strong interpersonal More ❯

managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. If you're an experienced Technical More ❯

both internal teams and external stakeholders. What youll bring? Full SC Security Clearance or the ability to obtain LAN/WAN (Cisco CCNA) or 5 years experience. Understanding of ITIL methodologies and best practices Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched More ❯

Experience of Server Hardware Management and maintenance Experience of Containerisation, Red Hat OpenShift, ARO or AKS Experience of Continuous Integration and Continuous Delivery tooling Experience of working within an ITIL framework Working in Multi-disciplinary Agile teams Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. More ❯

software, and AV solutions, contributing to the planning and coordination of effective replacement strategies. Role Requirements: Good general level of Education or demonstrable experience working at user support level ITIL Foundation Experience of working in technical environments Experience of providing technical workarounds or solutions to end users Experience of using Microsoft based applications and software/general computing experience Experience More ❯

software, and AV solutions, contributing to the planning and coordination of effective replacement strategies. Role Requirements: Good general level of Education or demonstrable experience working at user support level ITIL Foundation Experience of working in technical environments Experience of providing technical workarounds or solutions to end users Experience of using Microsoft based applications and software/general computing experience Experience More ❯

CHILD disclosure. PERSON SPECIFICATION Education/Qualifications Essential: S/L I A GCSE or equivalent in English and Maths. X Desirable: Recognised qualification in IT or related discipline. ITIL Foundation. X X Technical Skills Essential: S/L I A Demonstrate understanding of the operation and maintenance of IT equipment. Demonstrate a standard of computer literacy. X X X More ❯

outcomes from supplier negotiations Contribute to business-critical projects where licensing decisions shape architecture and investment choices Youll also have the opportunity to complete professional IT certifications such as ITIL and other qualifications relevant to Software Asset Management and vendor management, giving you the knowledge and credibility to thrive in this specialist field. By the end of the scheme, youll More ❯

Ability to work under pressure and meet strict deadlines. Ownership mindset with strong problem-solving capabilities. Desirable Skills: Experience supporting Oracle E-Business Suite (EBS) in production. Familiarity with ITIL processes (Incident, Problem, Change Management). Basic SQL and Oracle database performance knowledge. Background in large-scale enterprise IT environments. What you need to do now If you're interested More ❯

in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Experience in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem, Change Management). Experience with SQL and Oracle database performance basics. Previous experience in large-scale enterprise IT environments. Benefits Include: Contributory pension scheme Employee Assistance Program More ❯

with VB.NET, C#, SQL Server , and reporting tools (SSRS, Power BI). Hands-on experience with Infor SyteLine (or similar ERP systems). Background in business systems analysis and ITIL service management. PRINCE2 practitioner-level project management skills. Solid understanding of Microsoft operating systems and .NET development. What We're Looking For A collaborative team player with strong communication and More ❯

the use and development of corporate student systems and experience of the management of student systems including technical environment, version management and system monitoring will be welcomed. Foundation in ITIL based service delivery is essential. Educated to degree level or above. The ideal candidate will also hold excellent verbal and written communication skills, analytical skills, be self-motivated, and be More ❯

and fault reports from the organisations external customers in line with agreed SLAs. Maintains security and integrity of all communication systems. Maintains change control procedures in line with Trust ITIL process. Ensures that adequate backups are taken for all communication systems. Participates in IT Hardware and Software Audit. Responsibility for the quality, security, availability, integrity and safety, utilising as appropriate More ❯

Minimum 5 years’ Experience as a Security consultant, Security Architect or equivalent. Hold any Certification like Palo Alto PCNSA/PCNSE, F5, CompTIA, Zscaler, Azure, AWS, CISSP, CCSP, ISSAP, ITIL etc., Mandatory Skills: Palo Alto Networks - Firewalls . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation More ❯