1 to 25 of 73 ITIL Jobs in the West Midlands

focus. Ability to produce clear and detailed technical documentation. Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS. Understanding of ITIL, including incident management, change management and configuration management. Vulnerability Management. Please view the attached Job Profile for more details on the Key Responsibilities and Skill more »

Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. more »

in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under more »

to the appropriate safety standards ** As part of the server team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices. ** Utilising resources effectively and efficiently to achieve a quality service for the organisation ** Support and supervise more junior ICT members in the more »

management. You will oversee the shift operations, providing leadership and direction to an IT team of 24x7 Support Engineers. Looking for someone with strong ITIL, incident escalation and management, serve as the first point of escalation for complex incidents. You will coordinate with engineers to ensure efficient and timely resolution more »

you most be eligible for it to be considered for the role. Skills We Are On The Look Out For O365 Windows Server VMware ITIL Active Directory Azure Benefits Healthcare package Life Works Gym Allowance Cycle to Work Long-Term Sickness Insurance Employee Assistance Programme Discretionary Bonus Interviews commence immediately more »

review tracking/documentation- for new and enhanced services. A basic understanding of IT infrastructures, plus an understanding of, and/or certification in ITIL which is a key developmental activity. MS Office Suite, ServiceNow. High attention to detail, Flexible, well organised, self motivated and proactive. Accuracy in capturing and more »

related qualifications or training. MS-100 & MS-101 or equivalent. MD-100 & MD-101 or equivalent. AZ-700 or equivalent. MS-700 or equivalent. ITIL v4 Foundation. CCNA Certification or equivalent. Veaam Certification or equivalent. About us The 848 Group is an independently owned IT services and solutions provider. Our more »

problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating more »

function. Demonstrable experience supporting technologies from a diverse product stack inducing AD, Exchange, Office, Teams and Citrix. Experience of leading shifts alongside core responsibilities. ITIL background or awareness. Experience of leading shifts alongside core responsibilities. Main Responsibilities Acting as a point of escalation for the team and taking responsibility for more »

Keeps abreast of technological advancement, emerging standards and new software or hardware solutions that may affect decisions on systems building or enhancements Role Requirements: ITIL Foundation-level knowledge. Experience in the following security domain areas; Vulnerability Assessment and Management, Security Risk and Compliance, Cloud Security Architecture, Application Security, Security Operations more »

provide original certificates to verify my qualifications at point of offer Desirable Engagement in the NHS Digital Academy Programme. Quality Improvement/Change Management ITIL Prince 2 or equivalent project management qualification Knowledge Essential Working with and directly influencing clinicians or equivalent staff groups. Evidence of effective influence over a more »

there are key dependency with our suppliers. Person Specification Knowledge/Experience/Skills: Bachelors degree in computer science, computer engineering, or information technology, ITIL Certification or equivalent. Detailed knowledge of IT technical concepts from support through to infrastructure. Technical knowledge and experience of SQL, Visual Studio, SOQL, Azure Dev more »

application and software development life cycle. An understanding of release and change management. An understanding of Agile and Product-based development. An understanding of ITIL Service Management practices, processes, and procedures. Experience of higher education environments in genera would be beneficial. Experience of research systems specifically would be beneficial. The more »

incident details, troubleshooting steps, and resolutions, in the ticketing system Contribute to the development and maintenance of knowledge base articles and support documentation, adopting ITIL processes and procedures The successful applicant will have experience in the below; 3+ years as 3rd Line/Infrastructure Engineering. 3 years’ significant experience in more »

management and ticket handling Experience of working to SLA's and KPI measures Experience of using/contributing to a Knowledge base Understanding of ITIL is beneficial Strong interpersonal and relationship building skills. The ability to communicate effectively verbally and in writing Team Player, willing to help and support others. more »

and root cause analysis. Deep knowledge of product support operations and processes. Strong customer service orientation with excellent communication and interpersonal skills. Familiarity with ITIL principles and best practices for IT service management. Proactive mind-set with a focus on continuous improvement and innovation. Excellent communication, interpersonal, and problem-solving more »

Technical NOC (L3 level) Engineer role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre's. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data more »

Fluent in English in speech and writing High customer and solution orientation Minimum 10 years’ experience at service delivery management position Advanced knowledge of ITIL and Service management – preferably with corresponding certification(s). A structured and independent way of working, being independent and resilient. Willingness to learn and to more »

this role you'll need: To be educated to degree standard or able to demonstrate appropriate significant and relevant experience in a similar role ITIL certified/trained To be accredited by relevant software/hardware vendors (where available) To be an effective communicatorto both technical and non-technical audiences more »

You will have IT infrastructure experience, developed technical standards and be able to provide guidance on technical solutions. Key Requirements: A good understanding of ITIL & Agile methodologies. Minimum BEng Degree level of education, or equivalent experience Proven record of implementing, delivering and managing Infrastructure services using and best practices and more »

Management Six Rs application portfolio assessment IT Service Discovery Tooling and dependency mapping Migration experience - Ideally experience of migrating services in to Cloud. TOGAF ITIL Cloud platforms (Azure or AWS) Please note, this role requires travel onsite 1 day per week to Warwickshire, due to the nature of the work more »

relationships. Seamlessly integrate with existing teams and third-party providers. Strong problem-solving skills and ability to work under pressure. Relevant certifications (e.g., PMP, ITIL) are highly desirable. Willingness to travel to client sites as required. About You: Strong leadership skills with the ability to influence stakeholders and build relationships more »

a DevOps/Continuous Delivery framework through the Software Development Lifecycle Understanding and practical experience in application of IT testing lifecycle management Exposure to ITIL concepts and adoption to ensure effective handover to BAU operations. Experience with regulatory compliance issues, as well as best practices in application and network security. more »

Management Six Rs application portfolio assessment IT Service Discovery Tooling and dependency mapping Migration experience - Ideally experience of migrating services in to Cloud. TOGAF ITIL ... more »