1 to 25 of 42 ITIL Jobs in the West Midlands

Windows Server or Group Policy. macOS support. Experience working within an MSP or IT Solutions Provider. ITSM tools such as ConnectWise, ServiceNow or Autotask. ITIL knowledge or relevant Microsoft/CompTIA certifications. Experience supporting VIP users or senior stakeholders. Don't worry if you haven't worked with Azure, Intune ...

control, risk management, and the importance of delivering quality technical outcomes without unnecessary haste. Microsoft Certified: Endpoint Administrator Associate (MD-102) or equivalent experience. ITIL Foundation Certification (preferred). CompTIA A+/Network+ (beneficial). Bachelors degree in Computer Science, IT, or a related field (desirable). 2+ years ...

systems and network infrastructure. Good understanding of networking principles, security and patch management. Experience using IT ticketing systems and service management tools. Familiarity with ITIL practices would be beneficial. Knowledge of 3CX VoIP systems would be an advantage. Excellent communication, customer service and problem-solving skills. A proactive approach, with ...

supporting Microsoft 365 and Azure hosted services. Practical experience administering Intune, deploying applications and managing users and access through Active Directory and Entra ID. ITIL v3 and above would be advantageous but not essential. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. ...

Services JSON XML Knowledge of BMC Helix Integration Service (iPaaS). Proficiency with Python, PowerShell, or Bash scripting. Desirable skills: BMC Certified Professional certifications. ITIL Managing Professional or higher. Agile, Scrum, or SAFe certification. Cloud certifications (AWS, Azure, or GCP). Security Clearance (SC). About Peregrine We build workforces ...

shift-based support environment. Exposure to monitoring tools such as LogicMonitor. Knowledge of networking technologies including LAN, WAN, VPN, and Wi-Fi. ITIL Foundation certification. Microsoft or other relevant technical certifications. You'll be a proactive, customer focused engineer with excellent problem solving skills and a passion for delivering outstanding ...

interview process, candidates will be expected to demonstrate their architectural experience and approach through a presentation and technical discussion. Relevant certifications such as TOGAF, ITIL, Microsoft, Cisco or VMware would be beneficial, although not essential. Call Experis IT today for more information on (phone number removed) If you receive suspicious ...

rotations where required. Perform root cause analysis and implement preventative measures for recurring issues. Manage change requests, releases, patches, and upgrades in line with ITIL best practices. Develop operational documentation, runbooks, and scheduling standards. Support cloud-based deployments and containerised AutoSys environments. Skills & Experience : Expert knowledge of Broadcom AutoSys Workload ...

knowledge of IFS Apps10 and/or IFS Cloud Proficiency in ERP development tools and PL/SQL coding Understanding of Crystal reporting tools ITIL Foundation certification in IT Service Management Oracle Database 12c R2: SQL and PL/SQL Fundamentals certification or equivalent Background working as an ERP Specialist ...

enterprise data integration, operational reporting and data governance. Experience working with service management or enterprise service delivery environments. Desirable: MOD/Defence experience, ITIL, ITSM platforms, CMDB data and Power BI. Apply Now An excellent opportunity to join a long-term defence programme, offering up to £600 per day Inside ...

Testing Strategies Testing Tools MS Test, NUnit, TestRail Automated Testing Tools - Selenium Knowledge of IT best practice as stipulated by the IT Infrastructure Library (ITIL). Knowledge and experience of Change Management. Proven resource management experience. Employer details Employer name NHS Blood and Transplant Address England Barnsley Blood Centre, Capitol ...

actions and prevention outcomes. Driving continuous improvement across problem management processes, standards and ways of working. What we're looking for Strong experience of ITIL 4 problem management within a complex technology or service environment. Proven capability in structured root cause analysis and causal factor analysis. Experience investigating recurring incidents ...

operational and executive governance. Maintaining an improvement backlog focused on automation, process effectiveness and governance simplification. What we're looking for: Strong experience of ITIL 4 change enablement and release governance within a complex technology environment. A good understanding of modern engineering delivery, CI/CD, automation and risk-based ...

motivates people and builds high-performing teams Commercially minded, with a focus on how technology can drive business results Relevant qualifications such as ITIL, Microsoft, AWS or cyber security certifications are a bonus WHY THIS ROLE? A senior leadership role with genuine influence and a seat at the table ...

milestones Governance Supplier/3 rd party management Stakeholder management Desirable skills as SC Cleared Project Manager Defence, Consulting or Managed Service experience PRINCE2, ITIL, APM PMQ or similar This is an exceptional SC Cleared Project Manager opportunity with training, career progression and benefits including healthcare on offer. Key skills ...

frustrated customers Strong people leadership, coaching and performance management skills A genuine appetite for continuous improvement rather than simply maintaining the status quo ITIL 4, Cyber Essentials and ISO 9001/27001 experience would be advantageous. We're looking for someone who leads from the front, uses data to make ...

correct level of troubleshooting & diagnostics to all customer enquiries. Working within Company SLAs and KPIs. Managing incidents, request fulfilment & knowledge in line with ITIL framework. Create knowledge base articles and process documentation for products, known issues and work around ensuring these are reviewed and maintained. Work independently on customer development ...

Release and Change Manager Release and Change Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Release and Change Manager is urgently required by this UK market leader. The role carries full responsibility for the management ...

Software Release Manager Software Release Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Software Release Manager is urgently required by this UK market leader. The role carries full responsibility for the management of the day-to-day changes ...

with knowledge of technology risk, controls, cyber security, infrastructure, cloud services and enterprise applications. Proven understanding and application of recognised industry frameworks, including COBIT, ITIL and NIST CSF. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer ...

/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which ...

note - previous applicants need not apply Person Specification Education and qualifications Essential Degree in IT or business related subject and/or equivalent experience ITIL Foundation PRINCE 2 Foundation Desirable Evidence of working across multiple trusts to extensively support applications Experience of supporting strategic planning and delivery Skills and experience ...

problem management activities. Excellent understanding of: Incident Management Service Request Fulfilment Problem Management Change Enablement Service Level Management Service Design & Transition Continual Service Improvement ITIL Certification is essential. Strong understanding of service resilience, operational controls, cyber security, data protection, business continuity, backup and recovery. Personal Attributes We are looking … objectives with operational priorities. Adaptable, proactive, and committed to building a mature service management culture. Compliance & Standards You will support and promote adherence to: ITIL Framework ISO 9001 Quality Management ISO 27001 Information Security Cyber Essentials & Cyber Essentials Plus ISO 14001 Environmental Management and ESG Principles Benefits We offer ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared serviceengineered for speed, consistency, and technical excellence through … guidance and direction during high-priority incidents and P1 bridge calls. Contribute to root cause investigations and support Major Incident processes, working closely with ITIL-aligned functions. Ensure post-incident reviews for P1 and P2 incidents are completed with operational insight, and that customer-facing summaries are validated with estate ...