1 to 25 of 31 ITIL Jobs in the West Midlands

driving licence is essential (with occasional travel required to other UK locations) *Experience with Freshservice, Freddy AI, Microsoft Copilot, Claude Enterprise, NinjaOne, Microsoft certifications, ITIL and modern endpoint management technologies would all be advantageous, although not essential. What you will get We provide a competitive basic salary together with bonus ...

platform initiatives. Strong communication and stakeholder management skills. Desirable Skills Azure Landing Zone design and migration experience. AWS exposure. Monitoring and observability tooling. ITIL knowledge. Microsoft Azure or VMware certifications. Experience working within enterprise or regulated environments. Key Technologies Microsoft Azure, Terraform, VMware vSphere/ESXi, Windows Server, Active Directory ...

expertise with a proven track record of mitigation Excellent written and verbal communication skills The ability to work collaboratively across multiple teams and disciplines ITIL Foundation or similar service management qualification (desirable) Experience in construction, building materials, or related industries(desirable) Knowledge of SAP/ERP implementations and cutovers Change ...

prioritise time and tasks as necessary Ability to drive and facilitate change Ability to influence and negotiate Ability to meet critical deadlines Other qualifications ITIL Foundation (v4) ITSM experience with ServiceNow ...

lessons learned Understanding of data migration, technical infrastructure, and business change A significant risk and issue management capability Collaborative working style across diverse teams ITIL Foundation (desirable) Experience in construction, building materials, or related industries (desirable) Knowledge of SAP/ERP implementations Change management certification (Prosci, CMI) (desirable) Experience with ...

delivery methodologies such as Agile or PRINCE2. Education Degree in a relevant field or equivalent experience. Certifications such as TOGAF, Azure/AWS, ITIL, PRINCE2, or Agile are beneficial but not essential. Benefits: 25 day... ...

methods and principles such as Agile, Scrum and Scaled Agile Modern Software Development methods and principles including DevOps, CI/CD IT Service Management (ITIL) and its disciplines Personal Characteristics: Excellent written and verbal communication skills. Excellent presentation skills. Calm under pressure, able to balance multiple priorities. Able to work ...

person specification. Person Specification Qualifications Essential Interview Degree level qualification in IM&T, Education, Project Management or equivalent experience. IT Service Management qualification (e.g. ITIL) or equivalent experience. Experience Essential Experience of managing or supervising staff. Experience of delivering user support services within a digital or IT environment. Experience ...

/certifications Certified in administration of Jira and Confluence Strong API and scripting knowledge Understanding of Agile, Scrum, DevOps/CI/CD and ITIL Desirable: experience configuring workflows, custom fields and reporting dashboards with customers Excellent communication, presentation and stakeholder engagement skills ...

protocols Experience across all support tiers with service desk ticket management Proven ability to deliver complex infrastructure projects from start to finish Familiarity with ITIL frameworks Clear communicator — comfortable translating technical concepts for non-technical stakeholders Nice to have: Azure Administrator, MCSE or CISSP certification To apply Please CLICK APPLY ...

Full SC Security Clearance, or the ability to obtain it. Cisco CCNA (LAN/WAN) certification or 5+ years' relevant experience. Good understanding of ITIL methodologies and best practices. Whats in it for you? We offer a range of benefits designed to support your life in and out of work ...

continuous improvement across IT operations, systems and support services. Experience within manufacturing, logistics, wholesale, distribution or retail environments. Microsoft Azure and Microsoft 365 experience. ITIL, Prince2 or similar professional qualifications. Apply now to speak with VIQU IT in confidence. Or reach out to Noah Yeoman via the VIQU Website ...

complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office ...

Training and Qualifications Essential Degree or equivalent qualification in a technology related subject. Experience in ICT as a Service Delivery Manager Recognise ICT qualification - ITIL, CCNA, MSP Desirable Successful industry recognised training courses with certification of completion Knowledge and Experience Essential In depth knowledge of Windows operating and office systems ...

environment (SaaS preferred). Proven experience managing application support teams, ideally within a SaaS or hosted software environment. Strong working knowledge of ITSM frameworks (ITIL) and experience actually implementing or improving structured support processes. Demonstrated ability to plan and manage software releases, including customer communications and controlled rollout. Experience managing ...

Asset Analyst or similar type role. In depth knowledge of licensing agreements involving software, including Microsoft, Oracle etc. Excellent communication and interpersonal skills. ITIL Foundation or higher. An Industry Certification such as Certified IT Asset Manager (CITAM) or Certified Hardware Asset Management will be an advantage. IT Risk Management awareness. ...

Creation : You have a proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m. Certifications & Knowledge : ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential. Commercial Acumen : Your experience includes strong commercial and bid skills, including ...

business processes across finance, operations, and customer/patient engagement Experience managing incidents impacting business-critical and patient-facing systems Strong knowledge of ITIL frameworks, with ITIL v4 certification (or equivalent) Desirable Experience integrating D365 with healthcare systems (CQC) Knowledge of Azure integration services and data platforms Experience working ...

standards and strategic blueprints. Knowledge of CDM Designer responsibilities and Safety by Design principles, with experience supporting bids, pre-sales and business development activities. ITIL/TOGAF certifications What we offer: At Telent, were committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. ...

JavaScript Familiarity with Dataverse, SharePoint and SQL Server Experience with Lifecycle Management Strong troubleshooting ability and the confidence to work independently Relevant certifications (ITIL v4, PRINCE2) are a bonus but not essential. The Package Competitive salary based on experience, plus pension, health cash plan and share incentive plan. Based full ...

readiness. Develop automation scripts using UNIX Shell, Perl, or Python. Experience in Hardware/Firmware Upgrade/Refresh/Migration Ensure compliance with ITIL processes and security standards. Should have Proficiency in Scripting for automation. ...

readiness. Develop automation scripts using UNIX Shell, Perl, or Python. Experience in Hardware/Firmware Upgrade/Refresh/Migration Ensure compliance with ITIL processes and security standards. Should have Proficiency in Scripting for automation. If you are interested in this position and would like to learn more, please send ...

Service Management Proven experience commanding high-impact incidents in complex environments Background in financial services/banking or other regulated industries Strong knowledge of ITIL practices (Incident, Problem, Service Reporting) Experience working across multi-supplier, enterprise-scale IT estates Ability to produce and present executive-level operational insight Excellent stakeholder … management, including risk, audit and senior leadership Calm, decisive, and credible under pressure Nice to have: ITIL certifications (e.g. ITIL 4 Foundation, CDS, DPI) Experience with cloud platforms and DevOps environments Why join? Lead from the front in critical, high-visibility incidents Shape service resilience and performance at an enterprise ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

with a high level of attention to detail Experience within telecommunications, managed services, IT services, or a similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification ...