26 to 50 of 53 ITIL Jobs in the West Midlands

support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills Leadership & Coaching: Ability to inspire, motivate, and develop ...

Housing, MRI Enterprise/Orchard Housing/Capita One/OPENHousing, Aareon QL, MIS ActiveH, or similar) SQL Scripting Relevant certification (such as ITIL, BCS, vendor specific accreditation or similar). As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both ...

maintain accurate documentation.•Share lessons learned to support ongoing team development. What You’ll Bring •A technical college degree or equivalent.•Working knowledge of ITIL processes.•Strong troubleshooting skills across MS Windows environment•Familiarity with network troubleshooting and system monitoring tools.•Willingness to join an out-of-hours rota. ...

automation technologies . A track record of leading solution design for strategic bids or pre-sales engagements . Knowledge of enterprise frameworks (TOGAF, ITIL) and AI governance . Commercial acumen-connecting technology choices to business outcomes. Due to the nature of this role, UK Security Clearance (SC) eligibility is essential. ...

SharePoint and Power Platform Technical Applications Support Specialist Qualifications & Training Microsoft certifications (PL-600, PL-400, PL-200) Desirable: Prince2 Practitioner, and ITIL awareness Experience & Key Skills Strong knowledge of SharePoint 365 (permissions, document management, page editing) and migration from older versions Experience designing, implementing, and governing SharePoint solutions (intranets ...

continual improvement. Required profile: We're looking for someone who has: Degree in a technology or related field, or equivalent experience. Professional certifications (desirable): ITIL 4, Azure/AWS, PRINCE2/Agile delivery, CISSP/CISM or equivalent Proven leadership experience across infrastructure, cyber security, IT service operations and enterprise … applications in a complex environment Track record of establishing and improving ITIL-aligned service delivery and major incident/problem/change practices. Deep knowledge of Microsoft technologies (Azure, Entra ID/AD, M365), enterprise networking, endpoint management and platform engineering. Experience owning enterprise applications architecture, application support models ...

practices. Identify service improvements to reduce risk and improve stability. Producing high quality implementation scripts, test plans and change controls for all network changes. (ITIL Framework) Be expected to upskill your knowledge of different technologies (Project related) Create, maintaining, and reviewing operational and technical design documentation. As part ...

products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration ...

security operations, incident response, threat intelligence, and vulnerability management. In-depth knowledge of regulatory requirements, security frameworks and industry standards (e.g., ISO 27001, NIST, ITIL). Hands-on experience with cloud security governance, particularly Microsoft Azure 'Great to have' experience: Experience working in a Retail, Food & Beverage or similar environment ...

Degree in a technology or related field, or equivalent experience. Must hold an appropriate professional qualification or have equivalent demonstrable experience (for example, ITIL, TOGAF, or a vendor-specific certification such as Microsoft). Proven experience managing enterprise applications in a complex, multi-system environment. Strong understanding of application architecture … Microsoft Azure, M365, Power Platform, or equivalent enterprise ecosystems. Knowledge of integration technologies (APIs, middleware, ETL) and low-code or SaaS platforms. Understanding of ITIL, Agile and DevOps principles and their application in enterprise environments. Experience managing application budgets, contracts, and licensing. Working knowledge of cyber security, data protection ...

Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively in a cross-functional team environment. Knowledge of ITIL framework and best practices. Strong oral and written communication skills with demonstrable experience communicating cross-functionally with end users and product owners in formal … informal settings. Ability to use Microsoft Office 365 products and Microsoft Teams Desirable : Certification in ITIL Foundation or relevant field. Experience with data analysis and reporting tools. Knowledge of industry standards and regulations related to problem management. Domain/Tool Knowledge Familiarity with Jira and Confluence. Familiarity with working ...

well as knowledge of ITIL. We're looking to speak with candidates who possess: Proven experience within a global environment Excellent knowledge of ITIL processes Experience leading incident bridges, coordinating cross-functional technical teams, and communicating with senior stakeholders Experience working with offshore or distributed support teams Excellent communication skills ...

Line IT Engineer – Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully … implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: · ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

account growth Identification and delivery of upsell and revenue-enhancing opportunities Profitable, cost-effective service delivery Consistent SLA performance and operational excellence Experience & Qualifications ITIL v4 Foundation (essential); additional ITIL certifications advantageous Minimum 2 years’ experience in a customer-facing service management role Background within IT, Managed Services, or Telecoms ...

background in managed services or 24/7 operational IT environments Experience acting as a technical escalation point or senior engineer Solid understanding of ITIL processes, particularly incident and change management Hands-on expertise in at least two technical areas such as: Infrastructure (Windows server, AD, Exchange, RDS, O365) Networking … Citrix, vSphere) Cloud platforms (Microsoft Azure) Unix (Solaris, Linux) Oracle OVM Database Platform (SQL server) Confident communicator, comfortable dealing directly with customers under pressure ITIL Foundation (or equivalent) and relevant technical certifications Eligible for, or already holding, UK security clearance What’s in It for You: A senior role with ...

Networking concepts. • Knowledge and experience with at least one of common RCA methods (5-Whys, Fishbone Diagram, Fault Tree Analysis, Pareto Analysis) • ITIL certification or knowledge of ITIL framework practices. Note that for this role, there will be a need to travel to site locations when required, in addition ...

drive decisions. Experience supporting or partnering with Service Delivery Managers in operational contexts. Excellent communication and facilitation skills, especially with senior stakeholders. Familiarity with ITIL or other service management frameworks. Proficiency with service design and analysis tools such as Miro, Visio, or similar. Understanding of digital service delivery and agile … Clear communicator comfortable engaging stakeholders and facilitating workshops. Detail‐oriented documenter who maintains accurate service catalogues and process artefacts. Adaptable team player familiar with ITIL, digital service delivery, and agile environments. ...

services and data centre operations. - Manage suppliers and contracts to ensure quality and value for money. - Drive continual service improvement in line with ITIL best practice. - Support digital transformation and service modernisation initiatives. - Ensure services are secure, resilient and compliant with policies and standards. - Manage budgets, resources and workforce planning. … large, complex organisation. - Strong technical knowledge across Microsoft technologies, MDM, security tools, networking and infrastructure. - Experience leading and developing IT teams. - Practical experience of ITIL, incident, problem and change management. - Experience managing suppliers and third-party contracts. - Strong communication and stakeholder management skills. - Knowledge of cyber security, resilience and business ...

Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Stoke On Trent/Hybrid Charles Simon Associates are currently looing for a Service Desk Analyst on an initial 3 month contract basis for our prestigious market leader based in Stoke … including good time management Hardware support including Laptop & PC building Any experience of supporting MS Exchange is highly desirable Experience of working within an ITIL environment is highly desirable Start date is ASAP for the Service Desk Analyst The Service Desk Analyst will be responsible for: Ensuring that the Service ...

IaaS), and networking technologies Experience with firewalls, endpoint protection, backup systems, Active Directory, and Microsoft 365 Project management skills with strong documentation and communication ITIL qualification and experience with change, incident, and release management Experience managing suppliers and third-party vendors Strong problem-solving skills The Senior IT Infrastructure Engineer … Engineer, 3rd Line Support Engineer, NIST, Cyber Essentials, LAN/WAN/Cloud, virtualisation platforms, Windows, Unix, Cloud Platforms, PaaS, SaaS, IaaS, Firewalls, M365, ITIL, Birmingham, West Midlands To apply, please send your CV to Bethany at or call 0161 438 1177 for more details. Follow us on Twitter: @erinassociates ...

Manager, IT Lead, Infrastructure Manager, Infrastructure Lead, Active Directory, ITIL, Security, Infrastructure, IT, Azure, Infrastructure Team Lead, IT Team Lead Evolve ERP are working with one of our key manufacturing clients in the UK, that is having a huge growth spur within their industry. They are going through a huge … security in collaboration with Group/Corporate IT. Ensure system uptime, proactive monitoring, and effective disaster recovery and backup processes. Implement and refine ITIL-based processes for incident, problem and change management. Drive continuous improvement initiatives to enhance efficiency and reduce incidents. Deliver upgrades, migrations, deployments and other IT projects. ...

environment would be beneficial. • Working knowledge of the configuration management landscape. • Good understanding of the framework and the processes associated with it. • Proficient in ITIL & Service Management Processes • At least 2 years' experience working in a Change/Request ITIL environment. • Proven track record in Incident and Service Level Management ...

complex programmes and projects with a strong focus on business readiness, service transition, and change management , operating within a service-provider environment aligned to ITIL and service management principles . Reporting directly to the Head of Programmes , you will manage either one major enterprise programme or multiple large projects , depending … transformation programmes Strong understanding of business readiness, change management, and service transition Experience working in a service-provider or managed services environment (ITIL/service management focus) Confident managing senior stakeholders up to CIO/CTO level Proven ability to manage multiple workstreams, suppliers, budgets, and risks Excellent communication, influencing ...

First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, Configuration, Implementation. 1st Line Support, ITIL Are you passionate about HR technology and delivering great user experiences? A highly reputable UK based Tech Company are looking for a Oracle HCM Systems … Core HR modules) - Experience in implementation and configuration of new system functionalities - Experience providing 1st line system support and raising SR's - Familiarity with ITIL processes and wider HR business processes. - Strong analytical mindset with the ability to diagnose and resolve system issues - Strong ability to translate business requirements into ...