26 to 41 of 41 ITIL Jobs in the West Midlands

response to major infrastructure incidents and ensure effective communication throughout resolution. Ensure incidents, changes, service requests, and problems are managed in accordance with ITIL best practices. Direct infrastructure projects from design through implementation, testing, acceptance, and operational handover. Provide regular reporting on service performance, risks, capacity, and improvement initiatives … Azure Veeam Backup & Recovery Infrastructure Monitoring Platforms Disaster Recovery and Business Continuity Solutions Experience managing public cloud and hybrid infrastructure environments. Strong understanding of ITIL-based service management. Proven experience delivering infrastructure change and transformation projects. Knowledge of infrastructure security, vulnerability management, audit controls, and compliance frameworks. Excellent stakeholder management ...

Analysis or Service Transition roles. Strong SQL Server skills, including SQL scripting and SSMS. Experience developing and supporting SSRS reports. A solid understanding of ITIL and IT Service Management practices. Experience supporting enterprise applications within a complex environment. Knowledge of software release, testing and change management processes. Strong troubleshooting, analytical … activities. Desirable experience includes: Housing Management Systems support or administration. Experience delivering system upgrades and system enhancements. Microsoft Azure exposure. Power BI reporting experience. ITIL Foundation or relevant Microsoft certifications. Job Offer 450- 550 per day (depending on experience) Initial 6-month contract with potential extension Hybrid working arrangement ...

fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience of managing ...

with a high level of attention to detail Experience within telecommunications, managed services, IT services, or a similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification ...

platforms. - Oversee workplace technology and end-user computing, including Microsoft 365, collaboration platforms, endpoint management and productivity solutions. - Lead the IT Service Desk and ITIL-based service management, driving continuous improvement across incident, problem, change and service-level management. - Manage infrastructure and managed service providers, budgets and operational performance, ensuring … Person - Experience managing multi-site infrastructure, cloud, networking, Microsoft 365 and workplace technologies. - Proven leadership of IT Service Desk and operational support, with strong ITIL and service management knowledge. - Strong supplier, contract, stakeholder and budget management experience. - Knowledge of resilience, disaster recovery, business continuity and cyber security, with a focus ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

Management (JSM) architecture experience * Strong expertise in Jira Assets (formerly Insight) and CMDB design * Proven experience assessing and improving CMDB maturity * Deep understanding of ITIL and ITSM best practices * Experience implementing and optimising: o Incident Management o Service Request Fulfilment o Change Management o Service Catalogue Management * Strong experience reviewing … management and consulting skills Desirable Experience * Microsoft Teams integration experience * Asset management and procurement system integrations * Experience working within complex enterprise environments * Atlassian certifications * ITIL certification Outcomes * Validation of the existing Jira ITSM solution * Identification and mitigation of architecture and process risks * Improved CMDB maturity and governance * Optimised workflows ...

Systems and Cloud Console Management (AWS or Azure) Demonstrated experience leading large IT/software projects using Agile or iterative methodologies, managing incident escalations (ITIL), and conducting Root Cause Analysis Excellent communication skills with the ability to translate complex technical concepts for non-technical business stakeholders and cross-functional teams … Dispatcher, Warehouse Management System, Technical Lead, Technical Architect, Solutions Architect, Application Support Lead, Oracle, PL/SQL, SQL, Shell Scripting, Linux, AWS, Azure, ITIL, Incident Management, Root Cause Analysis, Supply Chain Technology, Logistics, Agile, Release Management, iReports ...

have experience leading IT projects or cross-functional teams , with excellent stakeholder management, communication and presentation skills. You'll demonstrate a working knowledge of ITIL, PRINCE2, Six Sigma and Agile methodologies , alongside strong analytical, organisational and problem-solving abilities. Self-motivated and accountable, you'll be confident translating business challenges … your inbox and spam/junk folder for correspondence. Additional keywords: Delivery Lead, IT Project Manager, Delivery Manager, IT Programme Delivery, Agile Delivery, PRINCE2, ITIL, Six Sigma, Stakeholder Management, Logistics IT, Halesowen Jobs, West Midlands Jobs. This vacancy is advertised and managed on our behalf by Spider. Your details will ...

have experience leading IT projects or cross-functional teams , with excellent stakeholder management, communication and presentation skills. You'll demonstrate a working knowledge of ITIL, PRINCE2, Six Sigma and Agile methodologies , alongside strong analytical, organisational and problem-solving abilities. Self-motivated and accountable, you'll be confident translating business challenges … inbox and spam/junk folder for correspondence. Additional keywords: IT Delivery Lead, IT Project Manager, Delivery Manager, IT Programme Delivery, Agile Delivery, PRINCE2, ITIL, Six Sigma, Stakeholder Management, Logistics IT, Halesowen Jobs, West Midlands Jobs. This vacancy is advertised and managed on our behalf by Spider. Your details will ...

Software Release Manager Software Release Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Software Release Manager is urgently required by this UK market leader. The role carries full responsibility for the management of the day-to-day changes … Microsoft development environment including knowledge of Development and DevOps teams and associated technologies (ADO, Azure tools, SQL Server, .Net, C#, React, JavaScript etc) - ITIL accreditation and a good knowledge of ITSM tools A key part of the role involves working on a programme of incremental delivery to provide change ...

Release and Change Manager Release and Change Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Release and Change Manager is urgently required by this UK market leader. The role carries full responsibility for the management … Microsoft development environment including knowledge of Development and DevOps teams and associated technologies (ADO, Azure tools, SQL Server, .Net, C#, React, JavaScript etc) - ITIL accreditation and a good knowledge of ITSM tools A key part of the role involves working on a programme of incremental delivery to provide change ...

exceeded. Identify areas for improvement in processes and tools and lead initiatives to enhance efficiency and user satisfaction. Implement and maintain ITIL best practices for the delivery of Service Desk function. Act as an escalation point for major incidents, ensuring timely resolution and effective communication with stakeholders. Collaborate with … experience, including managing teams with multiple reporting lines. Background in IT service delivery within a medium to large enterprise environment. In-depth knowledge of ITIL frameworks, with a preference for ITIL 4. Understanding of IT infrastructure and technologies, including Windows, Active Directory, networking, and cloud-based solutions. Please apply ...

high availability processes for SAP and HANA platforms. Work closely with senior BASIS colleagues and third-party SAP specialists on platform improvements. Operate within ITIL-aligned service, incident, and change management processes. Maintain technical documentation, runbooks, and operational procedures. Experience & Skills Required 24 years experience in an SAP BASIS … supporting SAP upgrades, patching, or system migrations. Familiarity with Linux-based SAP environments. Strong troubleshooting skills and a proactive learning mindset. Experience working within ITIL-based service environments. Desirable Experience Experience supporting ECC to S/4HANA migrations. Exposure to SAP HANA performance tuning or platform optimisation. Experience working with ...

improvements Acting as the customer's voice across internal delivery teams Supporting conversations around service changes, renewals and growth Ensuring services meet contractual and ITIL expectations We're looking for someone with: Experience as a Service Delivery Manager within IT, technology or Managed Services Strong customer and senior stakeholder management … skills Practical knowledge of ITIL and service governance Experience managing SLAs, KPIs, incidents and service improvements The confidence to handle difficult conversations and hold delivery teams accountable Commercial awareness and an understanding of cost to serve This is a hands on Service Delivery role requiring three days per week ...