26 to 50 of 74 ITIL Jobs in the West Midlands

applications throughout their lifecycle. Responding to and resolving incidents effectively and quickly while assisting users to make more effective use of desktop systems, products and services and adhering to ITIL lifecycle incident and problem management processes. Accountabilities To restore service to normal working conditions as quickly as possible. Support documentation - recording all incidents and queries. Communication - escalation of incident to More ❯

applications throughout their lifecycle. Responding to and resolving incidents effectively and quickly while assisting users to make more effective use of desktop systems, products and services and adhering to ITIL lifecycle incident and problem management processes. Accountabilities To restore service to normal working conditions as quickly as possible. Support documentation - recording all incidents and queries. Communication - escalation of incident to More ❯

device management tools (Apple BM, Intune) Excellent communication skills across technical and non-technical teams Practical exposure to cloud platforms, backup/disaster recovery, and security tooling Familiarity with ITIL principles and current cybersecurity standards This is a high trust, high responsibility role in a mission led environment. You’ll be joining a close knit internal IT team that punches More ❯

Requirements: Demonstrable experience in an IT service delivery or service management role, ideally within a healthcare setting (NHS or private health services highly desirable). A working understanding of ITIL frameworks and principles. Strong communication and stakeholder engagement skills, particularly within operational or clinical environments. Experience managing incidents, reporting on performance, and driving service improvements. The ability to work onsite More ❯

Requirements: Demonstrable experience in an IT service delivery or service management role, ideally within a healthcare setting (NHS or private health services highly desirable). A working understanding of ITIL frameworks and principles. Strong communication and stakeholder engagement skills, particularly within operational or clinical environments. Experience managing incidents, reporting on performance, and driving service improvements. The ability to work onsite More ❯

risks, and interdependencies. What You Will Bring: - Proven experience delivering IT projects and managing complex changes in multi-supplier environments. - Strong expertise in project management tools and methodologies, including ITIL-based service management practices. - Excellent stakeholder management skills, with the ability to influence and drive outcomes effectively. - Proficiency in financial management, including budgeting, cost tracking, and invoice validation. - Familiarity with More ❯

communication skills Excellent stakeholder management and ability to work with a variety of people and teams at different levels. Dynamic and proactive approach to resolving issues Working understanding of ITIL and experience of working with processes that span multiple teams and departments Salary: up to £41,000 Flexible working - To help you manage your personal responsibilities and interests, we offer More ❯

and relationship management Project management and IT proficiency Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities Desirable: Ticket management/IT issues log experience ITIL Service Management Framework knowledge Knowledge of Waste Management or Utilities Driving license would be advantageous as travelling to Veolia UK sites is expected What's next? Apply today, so we More ❯

management skills, with the ability to work well under pressure and meet deadlines. Experience with multiple Cloud software products, platforms and vendors. Demonstrable professional accreditations/certifications such as ITIL, PMP, Prince2, TOGAF, PMBOK, Azure etc. An in-depth knowledge of VDI technologies and best practices. A detailed understanding and experience of deploying applications to production environments. A knowledge of More ❯

subject to a satisfactory DBS disclosure where applicable, two satisfactory references, medical clearance and Home Office right to work clearance. Infrastructure Engineer (12 month FTC): You will ideally hold ITIL Foundation certification. Technical certifications in relevant technologies (Microsoft, Networking, Cyber Security) are desirable. Previous experience of designing and implementing infrastructure projects across multiple sites. A background working with external suppliers More ❯

Our client is seeking a Technical Author to be part of the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team. You will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and external/regulatory findings. You will use your advanced documentation skills to articulate More ❯

inform at all levels of detail Familiarity with Terraform for IaC change and Azure DevOps pipelines Experience with cloud-native security models and SIEM/SOC integration Knowledge of ITIL and Change Control Processes Skills cisco sdwan zscaler paloalto azure meraki vlan dhcp dns networking protocols BGP OSPF VPN Employee Value Proposition Global Market Leader in-housing their IT. Job More ❯

to a satisfactory DBS disclosure where applicable, two satisfactory references, medical clearance and Home Office right to work clearance. IT Project Manager (12 month FTC): Ideally you will hold ITIL Foundation Certification and/or Project Management Certification (PRINCE II, APM). Hold Technical Certifications in relevant technologies (Microsoft, Networking, Cyber Security). A broad understanding of LAN (IP addressing More ❯

of training offerings, contributing proactively to team initiatives Establish and evolve the technical trainer function within the business Skills & Experience Level 3 Certificate in Education and Training (or equivalent) ITIL v3 or v4 Foundation Certification Excellent attention to detail with a strong focus on quality High standard of written and verbal communication skills Proven ability to build relationships and communicate More ❯

of training offerings, contributing proactively to team initiatives Establish and evolve the technical trainer function within the business Skills & Experience Level 3 Certificate in Education and Training (or equivalent) ITIL v3 or v4 Foundation Certification Excellent attention to detail with a strong focus on quality High standard of written and verbal communication skills Proven ability to build relationships and communicate More ❯

experience of leading support delivery teams in SaaS or enterprise software environments and a working knowledge of CRM systems and technical troubleshooting processes. Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management and an understanding of workforce forecasting, support analytics, and case routing logic is highly desirable. What you get in return: You will get a More ❯

being given to rebalancing effort across leadership roles which may impact on this scope. Knowledge Required A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber security and cyber … establishing relationships with key customer representatives and mechanisms on reporting and collecting two-way feedback. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Behaviours We'll assess you More ❯

of cloud security, governance, and performance monitoring Excellent leadership, strategic planning, and communication skills Familiarity with agile delivery, value streams, and large-scale transformation programmes Desirable: Azure certifications, TOGAF, ITIL What We Offer A unique opportunity to shape the future of our platform and services High-impact leadership role in a tech-forward organisation Drive platform modernisation, automation, and cloud More ❯

stakeholders, analyze performance trends, and manage escalations. You promote continual service improvement and contribute to broader service initiatives. You build senior-level relationships, influence outcomes, and share best practices. ITIL certified, with experience in regulated industries; PRINCE2, Lean, Six Sigma, and APM are desirable. Whats in it for you? We offer a range of benefits designed to support your life More ❯

literate and competent with Word/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Knowledge of high voltagesubstation environment 33kv-400kvor National Grid Services/Network Whats in it for you? We offer a range of benefits designed to support your life in More ❯

literate and competent with Word/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Knowledge of high voltagesubstation environment 33kv-400kvor National Grid Services/Network Whats in it for you? We offer a range of benefits designed to support your life in More ❯

of data integrity, availability and confidentiality. Information Security and Assurance Preference will be with candidates who have experience of managed service environments, MSP’s with a strong awareness of ITIL best practice. To co-ordinate the security accreditation and assurance processes for new and enhanced services which the organisation offers to our customers. Represent info security in workshops, meetings etc More ❯

Fortinet Firewalls Knowledge of TCP/IP, DNS, DHCP, MPLS, and network monitoring (SolarWinds, Nagios) High-level troubleshooting and network design skills Proactive mindset, strong documentation and communication skills ITIL knowledge and understanding of security/compliance best practices This is a high-impact role within a critical IT function, offering autonomy, challenge, and the opportunity to work across modern More ❯

Fortinet Firewalls Knowledge of TCP/IP, DNS, DHCP, MPLS, and network monitoring (SolarWinds, Nagios) High-level troubleshooting and network design skills Proactive mindset, strong documentation and communication skills ITIL knowledge and understanding of security/compliance best practices This is a high-impact role within a critical IT function, offering autonomy, challenge, and the opportunity to work across modern More ❯

any CIS (like ITSM or HRSD) is a big plus Solid grasp of integrations and automation tools on the platform Familiarity with platform support and troubleshooting Nice to have: ITIL foundation or other relevant certs Degree, HND, or equivalent in IT, Business, or similar If you're a hands-on ServiceNow Consultant who enjoys a mix of delivery, support, and More ❯