26 to 50 of 115 ITIL Jobs in the West Midlands

detail. Ability to collaborate with diverse teams and stakeholders at all levels, ensuring effective communication and decision-making. Desired Skills: TOGAF Practitioner certification or equivalent certification in enterprise architecture. ITIL certification or equivalent knowledge of IT service management frameworks. Experience with architecture tools such as Orbus iServer and MS Visio. Proficiency in Domain Driven Design, Modelling (Relationships, topologies, Sequence Diagrams More ❯

Engineering/Solution Architect, Technical Consulting, Technical Services delivery role with hands on experience in technologies outlined in the Skill set section (Optional) Industry certification in data center infrastructure (ITIL), Certified Kubernetes Administrator (CKA), Docker or RedHat certifications related to Containers Desired Qualities - Active Listener with the ability to translate complex/ambiguous problem statements into actionable tasks Excellent verbal More ❯

professional services) Strong stakeholder management and process improvement skills Hands-on with Microsoft technologies (Azure, Microsoft 365) Experience across project lifecycles and business system changes Ideally certified (CBAP, PMP, ITIL) This is a great opportunity to lead high-impact projects in a collaborative, hybrid-working environment. Keywords ; Business Analyst, Birmingham, West Midlands, Azure, M365, PMP, ITIL, PMP, Business processes, Data More ❯

instances into a single, unified solution. The ideal candidate will have hands-on experience with Freshservice or similar tools (e.g., ServiceNow, Jira Service Management) and a strong background in ITIL practices, data migration, system configuration, and stakeholder engagement. - 6-Month Contract - £400 - £500 p/d Key Responsibilities: ITSM Platform Consolidation: Lead the integration and merger of two separate ITSM … integrity, record mapping, deduplication, and historical continuity. Process Harmonisation: Align ITSM processes across the two organisations (incident, change, problem, asset, and request management) to a standardised model based on ITIL best practices. Testing & Validation: Conduct system testing, UAT (User Acceptance Testing), and end-to-end validation to ensure system readiness and stakeholder approval. Training & Documentation: Develop documentation and deliver training … Required Skills & Experience: * Strong ITSM system administration, configuration, and support experience* Proven experience merging or migrating ITSM systems (Freshservice, ServiceNow, Jira Service Management, or similar).* Deep understanding of ITIL v3 or v4 principles and their application in real-world service management scenarios.* Strong knowledge of ticketing workflows, CMDB, automation rules, integrations (e.g., with identity management or asset tools). More ❯

instances into a single, unified solution. The ideal candidate will have hands-on experience with Freshservice or similar tools (e.g., ServiceNow, Jira Service Management) and a strong background in ITIL practices, data migration, system configuration, and stakeholder engagement. - 6-Month Contract - £400 - £500 p/d Key Responsibilities: ITSM Platform Consolidation: Lead the integration and merger of two separate ITSM … integrity, record mapping, deduplication, and historical continuity. Process Harmonisation: Align ITSM processes across the two organisations (incident, change, problem, asset, and request management) to a standardised model based on ITIL best practices. Testing & Validation: Conduct system testing, UAT (User Acceptance Testing), and end-to-end validation to ensure system readiness and stakeholder approval. Training & Documentation: Develop documentation and deliver training … Required Skills & Experience: * Strong ITSM system administration, configuration, and support experience* Proven experience merging or migrating ITSM systems (Freshservice, ServiceNow, Jira Service Management, or similar).* Deep understanding of ITIL v3 or v4 principles and their application in real-world service management scenarios.* Strong knowledge of ticketing workflows, CMDB, automation rules, integrations (e.g., with identity management or asset tools). More ❯

and enterprise system migrations. Proficiency in data analytics tools to derive actionable insights. Ideally you will have a certification in one or more of the following; CBAP, PMP , or ITIL with a s strong understanding of business process modelling and project lifecycle management. This is a great opportunity for a Business Analyst to lead high-impact projects across mission-critical … systems within a collaborative, forward-thinking team culture Keywords ; Business Analyst, Birmingham, West Midlands, Azure, M365, PMP, ITIL, PMP, Business processes, Data Analytics, Solihull, Coventry, BA, Walsall, Warwickshire Follow @erinassociates on Twitter for similar roles. Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any More ❯

p/d Inside IR35 Experience * Worked in a Customer Service Role (technically diverse environment beneficial) * Excellent Telephone Manner * Excellent standard of written English * Punctual and Reliable Desirables * ITIL Foundation Certification * Operational knowledge and experience of working with call management systems * Worked with a service management framework (ITIL beneficial) * Intermediate working knowledge of Microsoft Office Applications * Intermediate working knowledge of … prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities based on ITIL best practice (Impact/Urgency) and determine if a First Line Fix is achievable before escalating to second line support or third parties * Provide an exceptional level of customer service More ❯

and develop as the needs of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact … with university members, a customer focused approach to service delivery. Excellent communication skills and the ability to interact effectively with people at all levels. Experience of working in an ITIL managed environment. Good exposure of API Management, Logic App's, Azure Integration Services Experience of working in a complex HE environment - Desirable WEG Tech is acting as an internal Recruitment More ❯

and develop as the needs of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact … with university members, a customer focused approach to service delivery. Excellent communication skills and the ability to interact effectively with people at all levels. Experience of working in an ITIL managed environment. Good exposure of API Management, Logic App's, Azure Integration Services Experience of working in a complex HE environment - Desirable WEG Tech is acting as an internal Recruitment More ❯

Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing Prime Licensing code a plus IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification. What Are Our Desired Skills and Capabilities? Skills/Knowledge - Developing professional expertise, applies company policies and procedures to resolve More ❯

solving, with the ability to work effectively under pressure. - Proven project management skills and experience working with suppliers and customers. - Ideally, qualifications in IS-related subjects and familiarity with ITIL principles. As an IT Site Manager , you'll play a pivotal role in ensuring the company's IT infrastructure supports its operations and growth. This company is a European leader More ❯

solving, with the ability to work effectively under pressure. - Proven project management skills and experience working with suppliers and customers. - Ideally, qualifications in IS-related subjects and familiarity with ITIL principles. As an **IT Site Manager**, you'll play a pivotal role in ensuring the company's IT infrastructure supports its operations and growth. This company is a European leader More ❯

Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer … requires expert experience in either a service management or technical solution role including some of the following: Significant experience in service and operational environments working in line with the ITIL V3 Framework and the associated service lifecycles. Service governance within a recognized process framework ISO20000 and knowledge of Chorus 2 PDCS or similar service management frameworks. Technical management of subcontract More ❯

escalations and create knowledge resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable … PowerShell, SQL Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme More ❯

escalations and create knowledge resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable … PowerShell, SQL Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme More ❯

escalations and create knowledge resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable … PowerShell, SQL Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme More ❯

escalations and create knowledge resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable … PowerShell, SQL Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme More ❯

risks. Problem Management – Investigate recurring issues and identify long-term solutions. What You’ll Bring Degree in IT, Computer Science, Business Administration or related field. Industry certifications such as ITIL , PMP/PRINCE2 , ISO/IEC 20000 , COBIT , or relevant Information Security accreditations. Proven experience in IT service delivery across complex, multi-vendor landscapes. Strong knowledge of SLAs, IT asset … compliance, and security risks. Ideal Candidate Traits Analytical mindset with a proactive approach to service improvement. Comfortable managing external vendors and internal stakeholders alike. Knowledgeable in security frameworks and ITIL-based service environments. Excellent communication skills, with the ability to translate technical details for non-technical audiences. This is a key role in a fast-evolving IT environment, where your More ❯

risks. Problem Management – Investigate recurring issues and identify long-term solutions. 🎓 What You’ll Bring Degree in IT, Computer Science, Business Administration or related field. Industry certifications such as ITIL , PMP/PRINCE2 , ISO/IEC 20000 , COBIT , or relevant Information Security accreditations. Proven experience in IT service delivery across complex, multi-vendor landscapes. Strong knowledge of SLAs, IT asset … compliance, and security risks. 💡 Ideal Candidate Traits Analytical mindset with a proactive approach to service improvement. Comfortable managing external vendors and internal stakeholders alike. Knowledgeable in security frameworks and ITIL-based service environments. Excellent communication skills, with the ability to translate technical details for non-technical audiences. This is a key role in a fast-evolving IT environment, where your More ❯

with Siemens PLCs and industrial robot programming Familiarity with SCADA, MQTT protocol, and predictive maintenance systems Understanding of manufacturing workflows and quality assurance in fast-paced environments Certifications in ITIL, PRINCE2, or relevant project management methods What You’ll Bring A problem-solving mindset and curiosity for emerging technologies Strong communication and stakeholder collaboration skills Flexibility to manage multiple projects More ❯

with Siemens PLCs and industrial robot programming Familiarity with SCADA, MQTT protocol, and predictive maintenance systems Understanding of manufacturing workflows and quality assurance in fast-paced environments Certifications in ITIL, PRINCE2, or relevant project management methods What You ll Bring A problem-solving mindset and curiosity for emerging technologies Strong communication and stakeholder collaboration skills Flexibility to manage multiple projects More ❯