26 to 40 of 40 ITIL Jobs in the West Midlands

support operations and deliver resolutions Strong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders Understanding of ITIL best practises for customer support What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer ...

relevant work experience Microsoft accredited training for Windows 10/Server 2016 or above Full UK driving license - Category B Desirable Foundation Certificate in ITIL Service Management Microsoft Certified qualification for Windows 10/Server 2016 or above oDegree in an IT related subject Experience Essential Significant experience of working … supporting evolving technologies Experience of Supporting current Microsoft networking technologies Skills Essential Specialist knowledge and expertise in IT Service Management frameworks such as ITIL Significant knowledge of Microsoft System Centre products Significant knowledge of supporting a range of enterprise-level client and server devices through various support mechanisms Good knowledge ...

educated to degree level or able to demonstrate the appropriate experience within an equivalent role Possess the relevant security qualifications and training. To be ITIL certified/trained A developed understanding of SOx controls To be an effective communicator, to both technical and non-technical audiences To support innovative thinking ...

practices. Identify service improvements to reduce risk and improve stability. Producing high quality implementation scripts, test plans and change controls for all network changes. (ITIL Framework) Be expected to upskill your knowledge of different technologies (Project related) Create, maintaining, and reviewing operational and technical design documentation. As part ...

organisations external customers in line with agreed SLAs. Maintains security and integrity of all communication systems. Maintains change control procedures in line with Trust ITIL process. Ensures that adequate backups are taken for all communication systems. Participates in IT Hardware and Software Audit. Responsibility for the quality, security, availability, integrity ...

experience below is essential for this role: Service Desk Lead Experience Stakeholder Management Experience Hands on Service Desk Experience Power Bi Experience with ITIL will be a plus Key Responsibilities: Being the first point of contact for escalations from the service desk Managing the service desk analysts Providing hands ...

Configuration Analyst (CMDB) ITIL A key role within service operations, responsible for the build, accuracy, integrity, and ongoing maintenance of the Configuration Management Database (CMDB). Looking for an experienced candidate with experience of - • ITIL v4 Configuration Management and CMDB best practices. • Hands-on experience with at least one major … CMDB Ownership and Governance CI Discovery, Integration & Data Quality Service Mapping & Dependency Modelling Support for ITSM Processes Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g., ServiceNow CISCMDB) are highly desirable. • Security clearance will ...

operational support. Diagnose and resolve database-related issues, including performance bottlenecks, capacity constraints, replication failures, and other data integrity concerns. Strong knowledge of ITIL framework Maintain adherence to database vendor licensing requirements and ensure compliance with contractual agreements. Lead incident and problem management activities, conducting root cause analysis and implementing ...

QuadrantTM for Managed Network Services! 🏆 . Visit www.microland.com for more details. Role: Sr. Manager - Service Delivery Location: Birmingham, UK (Onsite – WFO) Must Have skills: ITIL, Managed Services, End User IT Services, Team and Client Management Job Description - Role Summary: Service Delivery & Operations Management Own end-to-end delivery … Ensure root cause analysis (RCA) is completed and permanent fixes are implemented. Participate and approve change requests related to EUC infrastructure and services. Ensure ITIL best practices are followed across operations. 5. Service Improvement & Transformation Identify opportunities for: Automation & self-service Modern workplace improvements Endpoint security enhancements Zero-touch deployment ...

technical users Ability to work in line with safeguarding policies and maintain strict confidentiality DESIRABLE MCP, MCSA, MCSE or CompTIA A+ certification ITIL Foundation qualification or experience working within ITIL frameworks Knowledge of virtualisation technologies such as vSphere or Hyper-V Experience with backup and archiving solutions Experience supporting mobile ...

Specification Education and qualifications Essential Educated to GCSE level or equivalent relevant experience Relevant IT specialist course Desirable Obtained or working towards EDCL qualifications ITIL qualifications Experience Essential experience working in a busy ICT Service Desk environment Problem solving within a mixed computing environment Experience of working in a service … workload (to support the dynamic nature of the service). Multi-tasking ability required to deal with multiple incidents awaiting resolution Desirable Understanding of ITIL working practices Experience of managing small project(s) Experience of testing newly developed software and Reporting problems/issues. Experience of working ...

Radiography or Equivalent. State Registration with the HCPC. Masters level qualification (or working towards same) Leadership and management qualification Information Technology Infrastructure Library (ITIL) qualification Projects in Controlled Environments (PRINCE2) qualification or equivalent experience in project management in methodology Disclosure and Barring Service Check This post is subject ...

enterprise storage platforms, working with Fortinet security technologies. This is a very successful, well-established, award-winning MSP so they do like candidates with ITIL based or worked in a similar MSP, service management environment. Would suit someone with proven hands-on infrastructure experience, building, configuring, and implementing NetApp storage … including firewalls and core security services. Desirable Vendor certifications such as: NetApp (e.g. NCDA, NCIE, or equivalent) Fortinet (e.g. NSE 4–7 or equivalent) ITIL Foundation certification. Security Clearance Office based, Stoke On Trent Must have security clearance or be willing to go through the process as part ...

equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience … skills, including creation and maintenance of build standards and operational procedures. Desirable Citrix certifications: CCA-V/CCA-D CCP-V/CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring ...

that we are maximising the systems and functionality. In this varied role you will support the service desk, providing 2nd line support following our ITIL incident and problem management processes and ensuring that we deliver in accordance to our service levels. Analytical and logical, you will be an integral part … change management and governance skills with a willingness to develop and improve. Ideally you will hold relevant service management and project qualifications such as ITIL, although this is not essential. Closing Date: 8th March 2026 Interview Date: to be confirmed ...