26 to 50 of 55 ITIL Jobs in the West Midlands

support outside normal hours when required. Skills & Experience Strong experience with VB.NET, C#, SQL Server , and reporting tools (SSRS, Power BI). Proven background in business systems analysis and ITIL service management. Familiarity with Infor SyteLine ERP or similar ERP systems. PRINCE2 practitioner-level project management experience. Knowledge of Microsoft operating systems and .NET development. Strong communication, problem-solving, and More ❯

RIS and PACS. Strong understanding of clinical systems and their integration. Excellent leadership, stakeholder engagement, and communication skills. Experience managing multi-disciplinary teams and complex tech environments. Familiarity with ITIL and ISO27001 frameworks. Strategic thinker with hands-on delivery experience. Why Apply? This is a fantastic opportunity to join a forward-thinking organisation at the forefront of healthcare technology. You More ❯

you're someone who creates clarity and momentum. You lead with transparency, fairness and empathy, and people trust you because of it. Bonus points if you've worked with ITIL or other service management practices, but it's your practical experience and leadership that matter most. Job Offer Starting salary of £55,000 - £60,000 per annum. Hybrid working model More ❯

Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding of support operations and service management practices (ITIL awareness a plus) Comfortable using CRM/support platforms Proven ability to lead and develop people, with a fair and transparent approach Calm under pressure, positive about change, and able More ❯

Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding of support operations and service management practices (ITIL awareness a plus) Comfortable using CRM/support platforms Proven ability to lead and develop people, with a fair and transparent approach Calm under pressure, positive about change, and able More ❯

that clearly define how Intercity add value Present solutions and summary of proposals to clients. Education and Qualifications A good standard of education. Educated to a degree level desirable. ITIL Foundation desirable Experience and Knowledge: At least five years experience of winning new business within the Managed Service industry. Possess demonstrable experience of managing a complete sales cycle from opportunity More ❯

literate and competent with Word/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension More ❯

literate and competent with Word/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension More ❯

unified team What youll need Were looking for a delivery leader whos customer-obsessed, commercially astute, and thrives on making a tangible difference Experience managing live services with an ITIL Foundation (or higher) certification You understand how IT services drive business outcomes and how to align delivery with customer goals Whether presenting performance insights or rallying a virtual team, you More ❯

incident review and root cause analysis efforts. Experience leading a small team is preferred but are open to developing the right person looking to move into leadership. Experience implementing ITIL best practices within an enterprise organisation is preferred. Please apply via the link or contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent More ❯

incident review and root cause analysis efforts. Experience leading a small team is preferred but are open to developing the right person looking to move into leadership. Experience implementing ITIL best practices within an enterprise organisation is preferred. Please apply via the link or contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent More ❯

This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills ServiceNow Microsoft Excel ITIL Microsoft Office Responsibilities Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. … Facilitate knowledge transfer to Service Desk, Operations, and Support teams. Qualifications/Experience Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability to manage multiple transitions simultaneously in complex environments. Project Management More ❯

This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and … Service Desk, Operations, and Support teams. The following skills/experience are advantageous: Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability to manage multiple transitions simultaneously in complex environments. Project Management More ❯

This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and … Service Desk, Operations, and Support teams. The following skills/experience are advantageous: Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability to manage multiple transitions simultaneously in complex environments. Project Management More ❯

Service Design & Transition (SD&T) Manager Contract Type: Inside IR35 Start Date: 3rd November Clearance: SC Clearance (must already hold) Location: 2 days per week on-site in Telford (Central Government project) We are seeking a Service Design & Transition (SD More ❯

https://gov.uk/ukhsa/careers Job description Job responsibilities Essential criteria: Experience in managing a Supply Chain Management systems Experience of delivering systems support within an ITIL aligned organisation Experience in managing inventory, cost management and accounts payable within an ERP system Demonstrable knowledge of managing change through the product delivery life cycle Demonstrable ability to engage … Information Technology, Cybersecurity, Data Science, Software Engineering- Oracle Fusion SCM Foundation Associate certification (or working towards) Desirable criteria: Project Management: PRINCE2 or Agile foundation level certification Digital, Data & Technology: ITIL Service Management foundation level certification, Lean Six Sigma foundation level certification One or more of the following:SCM, HCM, EPM, ERP or OCI Foundation associate certifications AI for OCI and More ❯

be responsible for ensuring that external service providers meet their SLAs and KPIs and that the service transition process integrates them seamlessly into the UKHSAs operations. Strong understanding of ITIL best practices, particularly in service transition and service management processes. You will need to have experience working with ITSM tools and processes, including handling incidents, problems, and changes during service … new or changed services. You should have substantial experience in ensuring that IT services are integrated into live environments seamlessly, meeting both business and operational requirements Strong understanding of ITIL best practices, particularly in service transition and service management processes. You will need to have experience working with ITSM tools and processes, including handling incidents, problems, and changes during service … break ties in scores at interview, if required. You will also be expected to deliver a 10 minute presentation during your interview. The subject of this being: Understanding of ITIL principles, especially around service transition and operationsUsing ITIL principles, how would you ensure a smooth transition of a new IT service into live operations, while maintaining service quality and minimising More ❯

Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation, manage escalations, and support the IT Helpdesk function. This is a critical role … review SLA/KPI performance and identify improvements. Ensure compliance with Information Security, privacy, and regulatory requirements. Key skills for the IT Service Delivery Manager: 5+ years' experience managing ITIL processes in medium to large organisations. Strong Major Incident Management background, with at least 3 years' experience handling critical outages. ITIL Foundation qualification. Familiarity with ITSM/helpdesk ticketing systems. More ❯

metrics and taking proactive steps to improve them. Representing the Service Desk in senior IT forums, project service transitions, and Change Advisory Boards. Ensuring IT services align to the ITIL framework, with robust documentation and regular reviews. What we're looking for Proven experience leading a customer-focused IT team in a multi-site environment. Strong understanding of service management … tools, asset management, and vendor governance. Knowledge of ITIL processes Technical knowledge across IT hardware, software, networks, telephony, and business applications - mainly Microsoft experience, within a hybrid Cloud environment. A track record of delivering service improvements, using automation and innovation to enhance user experience. Confident communicator who can influence at all levels and represent IT effectively across the organisation. This More ❯

solving skills, will be key to your success in this role. We are also looking for: Proficiency in SQL, with the ability to interrogate databases and produce meaningful reports ITIL Foundation certification About us British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the … vendors Experience working with patient safety, risk, or quality management systems Qualifications Essential Educated to degree level or equivalent experience in IT systems Proficiency in SQL (formal qualification desirable) ITIL Foundation or above Desirable Formal training/teaching qualification or demonstrable experience delivering training General Essential Do you support a woman's right to choose abortion? Are you the family More ❯

skills - Proficient Informed Decision Making - Proficient Relationship Management - Proficient Effective Communication - Proficient Time Management - Proficient Continuous improvement - Proficient Project Management - Proficient IT Proficiency - Proficient Salesforce Administrator (Admin 201) - Proficient ITIL - Desirable Behaviour Integrity Adaptability Customer Focused Innovative Self motivated Respect Resilience Decision Making Problem solving Experience Knowledge of Waste Management or Utilities (desirable) Proven experience in business processes, systems and … ADX201) Btech/A level (technical or sciences) Understanding of incident, problem change and release management processes Stakeholder management skills Desirable Experience working with Servicenow Knowledge of the ITIL Service Management Framework Experience working with JIRA Additional Salesforce Certifications (Sales/Service Cloud) KEY RISKS (Refer to the specific risk assessments) LINK/DOCUMENTATION Office Working Risk Assessment Display Screen More ❯

skills - Proficient Informed Decision Making - Proficient Relationship Management - Proficient Effective Communication - Proficient Time Management - Proficient Continuous improvement - Proficient Project Management - Proficient IT Proficiency - Proficient Salesforce Administrator (Admin 201) - Proficient ITIL - Desirable Behaviour Integrity Adaptability Customer Focused Innovative Self motivated Respect Resilience Decision Making Problem solving Experience Knowledge of Waste Management or Utilities (desirable) Proven experience in business processes, systems and … ADX201) Btech/A level (technical or sciences) Understanding of incident, problem change and release management processes Stakeholder management skills Desirable Experience working with Servicenow Knowledge of the ITIL Service Management Framework Experience working with JIRA Additional Salesforce Certifications (Sales/Service Cloud) KEY RISKS (Refer to the specific risk assessments) LINK/DOCUMENTATION Office Working Risk Assessment Display Screen More ❯

Server Administration experience Excellent troubleshooting skills Experience with Windows based applications TCP/IP, FTP, HTTP(s), SMTP, SSH, Telnet, TLS/SSL, SNMP Experience of working within an ITIL environment Desirable skills for this role are: You will show a flexible approach to working hours to meet own objectives and assist colleagues in meeting their objectives. You will ideally … be used to working within an ITIL framework whilst showing the ability to work under pressure. Thoroughness is key, with good attention to detail and the ability to deliver to agreed timescales. About us We're one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the More ❯

and build activities, so whether your strengths lie in troubleshooting, governance, or designing new systems, there's scope to make this role your own.You'll be working within an ITIL-aligned environment, collaborating with peers and contributing to the organisation's digital transformation. The Skill Requirements: Successful candidates will have a blend of the following: Expert-level experience with multiple … experience Excellent troubleshooting skills across Windows-based applications Familiarity with core protocols: TCP/IP, FTP, HTTP(S), SMTP, SSH, Telnet, TLS/SSL, SNMP Experience working within an ITIL framework The Benefits: Salary up to £66,200 (12-month FTC) Hybrid working model (1 day onsite in Coventry) Discretionary bonus scheme Inclusive and ethical working environment Officially recognised as More ❯

transition and drive service management maturity improvements across the organisation. This is a high-impact role requiring strong leadership, excellent stakeholder management, and deep expertise in service transition and ITIL-based practices. The successful candidate will ensure the seamless transfer of services from incumbent suppliers to new providers, establish governance controls, and implement best practice frameworks to strengthen operational capabilities. … manage the full lifecycle of supplier transition, ensuring minimal disruption and business continuity. Service Management Maturity: Assess current practices, develop a maturity roadmap, and embed continual service improvement across ITIL processes. Stakeholder Engagement: Act as the single point of contact for onboarding and transition, ensuring alignment across leadership, suppliers, and operational teams. Risk & Governance: Proactively manage risks, issues, and changes … incoming suppliers. Financial & Resource Management: Manage budgets, monitor costs, and ensure value-for-money outcomes. Ideal Profile Proven track record in transition and service management leadership. Strong understanding of ITIL practices and service management maturity frameworks. Excellent stakeholder management and communication skills. Experience delivering complex supplier transitions with minimal disruption. If you have the relevant skills and experience to carry More ❯