26 to 50 of 79 ITIL Jobs in the West Midlands

decisions under pressure taking a balanced view of client demands and Kainos commercials. Desirable: Experience of working with key ITSM for example ServiceNowAccreditation of ITIL foundation or similar. The successful candidate will exhibit the following: DeliveryManage the transition of projects from the development environment into support and project manage minor ...

Jira Service Management configuration experience API and scripting knowledge Experience with CI/CD and DevOps practices Strong understanding of Agile, Scrum, DevOps and ITIL Excellent communication and stakeholder management skills If you are interested in this role or wish to apply, please submit your CV. ...

scripting, and CI/CD automation skills Ability to communicate effectively across all levels of the organisation Familiarity with Agile, Scrum, DevOps, and ITIL frameworks Desired skills: Experience defining workflows, custom fields, and reporting dashboards Broad understanding of software development processes and business practices What you'll need: Excellent communication ...

teams Desirable Skills & Experience Experience with public cloud platforms supporting research workloads Experience supporting national research infrastructure or external research communities Familiarity with Agile, ITIL, and structured service management practices Experience contributing to funding bids, research programmes, or technical strategy development Experience working with GPU-accelerated computing environments ...

Strong knowledge of Windows Server architecture, Active Directory/Entra ID, virtualisation, SQL/Oracle infrastructure, and Disaster Recovery planning Good experience working within ITIL Framework of Service Management Benefits: 25 days holiday plus bank holidays and additional holiday days for long service Pension Scheme matched contributions up to 4.5 ...

ability to troubleshoot remotely using a variety of toolsets At least 3 years of experience in an IT support organisation Strong understanding of ITIL incident management, including upholding SLAs and communication with customers Experience with researching complex issues Self-motivated achiever who gains satisfaction from providing excellent customer service Good ...

work under pressure and deliver to tight deadlines. Self-motivated, enthusiastic, and proactive approach. Strong leadership and stakeholder management skills. Knowledge of the ITIL framework would be advantageous. Flexibility The key to our success is teamwork and collaboration. We take a hybrid approach to working, balancing remote working with office ...

systems, ensuring timely resolution or esca-lation of technical issues. Documentation: Maintain thorough documentation of system configurations, changes, and standard operating procedures. Understanding of ITIL Skills and experience:Relevant experience in IT systems administration or engineering roles within large MSPs. Relevant expertise in a variety of virtualized Desktop environments Citrix ...

orpreviousSEWP contract vehicles. Experience supporting Lawrence Berkeley National Laboratory (LBNL) or another DOE National Laboratory. Experienceestablishingor operating within a PMO. Familiarity with Agile, Scrum, ITIL, orSAFe. Existing Public Trust, Secret, orTop Secretclearance preferred. Why JoinEssnova Support mission-critical federal programs while helping grow a high-performing smallbusinessdelivering innovative solutions across ...

Knowledge of AI, automation, data platforms, and digital innovation frameworks. Professional qualifications in Business Analysis, Programme Management, Technology Management, or Change Management. Knowledge around ITIL, BRMi, PRINCE2, COBIT desirable Additional Information This role will be subject to the following requirements. The company obtaining satisfactory references, covering the last 3 years ...

experience will you need? Experience supporting and maintaining IT products and services, including ServiceNow, user access, incident management and Power BI. Knowledge of ITIL and service management practices, including incident, problem, change and release management. Experience working collaboratively with stakeholders, users and suppliers in complex environments. Understanding of delivering effective ...

cause analysis and follow change management process. Essential Criteria: The successful candidate must be able to clearly demonstrate evidence of the followingAn awareness of ITIL v4 Practices.Experience of working within a Managed Service operating model with service providers and partners.Experience managing Platforms and Products across their lifecycle including decommissioning.Experience balancing ...

operating models and service roadmaps.Experience managing budgets, forecasting and delivering value for money.Experience managing suppliers and commercial relationships to achieve service outcomes.Desirable CriteriaKnowledge of ITIL v4 or equivalent service management frameworks.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from ...

remain secure, scalable, and aligned to best practice. This is a customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft … lead and contribute to technical design documentation including functional specs and service handover materials. Understanding of Incident, Problem and Change Management within the ITIL framework. Capability to informally project manage workloads, applying structured delivery methods and meeting deadlines. Demonstrated mentoring and technical coaching skills. Eligibility to obtain and maintain ...

Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber … automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/ ...

Digital TransformationPedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital TransformationYour Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security … automation, dashboards and reporting.• Experience managing SLAs, KPIs, customer satisfaction and service performance.• Strong incident, escalation and problem management experience.• Good working knowledge of ITIL service management principles (certification advantageous).• Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/ ...

business audiences.Desirable Criteria:• Industry-recognised integration certifications.• Professional Scrum Product Owner (PSPO), Certified Scrum Product Owner (CSPO) or equivalent product certification.• Knowledge of ITIL v4 and modern service management practices.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from ...

Service Transition experience within large-scale CRM and ERP transformation programmes. Strong Salesforce and SAP experience, ideally within complex enterprise environments. Solid understanding of ITIL service management, including incident, release and operational acceptance processes. Experience designing AMS and support models, including supplier and vendor management. Excellent stakeholder management skills with ...

Service Transition experience within large-scale CRM and ERP transformation programmes. Strong Salesforce and SAP experience, ideally within complex enterprise environments. Solid understanding of ITIL service management, including incident, release and operational acceptance processes. Experience designing AMS and support models, including supplier and vendor management. Excellent stakeholder management skills with ...

ServiceNow System Certified System Administrator (or equivalent)Experience with managing Business Continuity Management requirements would be an advantage.A good understanding of IT frameworks including ITIL and COBIT frameworks.Knowledge of IT security standards including ISO27001 would be an advantageConnect to your business - Enabling FunctionsCollaboration is central to everything ...

technical risk. Experience providing technical leadership, coaching or mentoring other engineers. Desirable criteria Power Pages. Microsoft Copilot Studio. Stakeholder requirement gathering and solution design. ITIL 4 Foundation/Microsoft Power Platform Developer/PL-400 certification. Benefits Alongside your salary of £48,400 plus any allowance ...

data lineage, data mapping, and transformation design.Experience working with CI/CD pipelines, automated testing, and release management for MuleSoft.Understanding of Service Management/ITIL principles and production support models.Experience mentoring developers and raising capability within delivery teams.Exposure to large, complex, or regulated enterprise environments.Connect to your business - Enabling FunctionsCollaboration ...

Desk Administrator will ideally have Experience of working in an IT environment Experience of using a service management system such as ServiceNow Awareness of ITIL framework General knowledge of Third party support agreement(s) A basic understanding of Service level agreements or arrangement(s) Excellent Customer Service & Telephone handling skills ...

tracking and escalation practices. Desirable SkillsWorkday certification in Prism, Reporting, HCM, Payroll, or Financials. Professional qualifications or certifications in project management, service management (e.g. ITIL), or consulting.Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that ...

multitask and cope with a degree of pressure The ability to motivate and influence others Excellent customer relationship building skills Capability to prioritise work ITIL v3/4 Foundation Qualification Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension ...