26 to 50 of 75 ITIL Jobs in the West Midlands

customers. Excellent presentation, interpersonal, and problem-solving skills, with the ability to influence stakeholders up to C-level. Strong project management, business analysis, and design methodology expertise (eTOM/ITIL). Self-starter with a can-do attitude, adept at working under pressure to deliver profitable and innovative solutions. Proficient in Telco technologies (SDH, IP Networking, MPLS, Microwave, etc.), with More ❯

proposal sect ions, methodology work products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders More ❯

communication skills – you'll be chatting with both techies and non-technical folks Knowledge of incident management and how to get to the root of problems Nice to have: ITIL experience or certification Familiarity with ticketing tools like ServiceNow or Jira Any scripting knowledge (PowerShell, Bash, etc.) Understanding of APIs, web services, or CI/CD pipelines Send a CV More ❯

diagnostic and troubleshooting skills , able to identify solutions to resolve issues effectively. Resilience and adaptability in a fast-paced, evolving business environment. A technical-related degree and/or ITIL experience would be advantageous. Permanent Right to Work in the UK – no visa sponsorship available Key Responsibilities Building strong relationships with your dedicated portfolio of customers. Delivering high-quality technical More ❯

of support documentation into the Knowledge Base Desktop Support Lead/Senior 2nd Line Support Analyst Knowledge, Sills and Experience: • At least two years' experience in a similar role. • ITIL Foundation accreditation preferred. • Strong knowledge of Office 365 (Outlook, Word, Excel and PowerPoint), document management systems, and mobile devices ( iOS) preferred. • Intune, Intra and Windows 11 knowledge. • Familiarity with Windows More ❯

the use and development of corporate student systems and experience of the management of student systems including technical environment, version management and system monitoring will be welcomed. Foundation in ITIL based service delivery is essential. Educated to degree level or above. The ideal candidate will also hold excellent verbal and written communication skills, analytical skills, be self-motivated, and be More ❯

re looking for 5–10 years’ experience in information or cyber security, with several years in a security architecture position. Strong understanding of security frameworks (ISO 27001, NIST, COBIT, ITIL). Experience with cloud environments (Azure, AWS, O365). Certifications such as CISSP, CISM, CISA, CRISC or equivalent. Experience in Agile/SAFe delivery environments and comfort acting as a More ❯

. Proven ability to lead projects during Go Live periods . Strong stakeholder management and consultancy skills , able to communicate technical solutions to senior leaders and vendors. Understanding of ITIL concepts and enterprise IT operations. More ❯

. Strong background in AI, data, and automation technologies. Track record of leading solution design for major bids, RFPs, or pre-sales engagements. Understanding of enterprise architecture frameworks (TOGAF, ITIL) and AI governance. Strong commercial acumen — able to link technology decisions to bid competitiveness and delivery success. More ❯

support continuous improvement across the IT service function. What we’re looking for Previous experience managing or supervising an IT service desk or technical support team Strong understanding of ITIL or similar service management frameworks Excellent leadership, communication, and organisational skills Customer-focused approach with a commitment to service excellence Experience in a managed service provider (MSP) environment (advantageous) The More ❯

Strong expertise in AI, data, and automation technologies . A track record of leading solution design for strategic bids or pre-sales engagements . Knowledge of enterprise frameworks (TOGAF, ITIL) and AI governance . Commercial acumen—connecting technology choices to business outcomes. Due to the nature of this role, UK Security Clearance (SC) eligibility is essential. Ready to take the More ❯

ServiceNow modules such as ITSM, ITOM HRSD * Excellent troubleshooting skills * Strong knowledge and understanding of ServiceNow best practice * Commercial experience in ServiceNow usage, Configuration and Administration * Good understanding of ITIL principles * Commercial experience within legal sector would be extremally beneficial * ServiceNow Certification such as System Administrator * Strong stakeholder management and communication skills In accordance with the Employment Agencies and Employment More ❯

maximise profit. The ability to handle difficulties, performance problems and conflict between team members. Developing and delivering service account roadmaps. Collaborate effectively across multiple teams. V3 OR V4 foundation ITIL Best Practices Please hit the button to Apply and/or Jimmy at InfraView on 020 3950 1996 for further info. If this role is not for you, please Register More ❯

CCNP, CCIE, Azure Network Engineer, AWS Networking Specialty . Desirable Skills Experience leading network workstreams in transformation or separation projects. Knowledge of automation tools (Ansible, Terraform) for network provisioning. ITIL certification or experience in service management methodologies. More ❯

exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented More ❯

Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive and self-motivated with a continuous improvement mindset. Empathetic and patient when dealing with users of varying technical ability. Detail-oriented and methodical … in approach to technical troubleshooting and documentation. Collaborative team player who contributes to a positive working culture. Desirable: ITIL Foundation certification. Experience with Microsoft Intune, Azure AD, and endpoint management. Data processing and reporting skills (Excel, PowerBI) Familiarity with knowledge base platforms and documentation standards. Experience supporting hybrid working environments and remote users. What you need to do now If More ❯

/academies/education sector. Leadership, supervisory, management skills with the ability to mentor a technical team and set goals/KPIs. Understanding of service management principles such as ITIL/ISO/IEC 20000. Technical competence with strong knowledge of networking, VLAN, firewalls, routers, switches, WAN management/configuration, cloud platforms (Azure, 365, Google Workspace). This is a More ❯

network infrastructures as per best practices. Identify service improvements to reduce risk and improve stability. Producing high quality implementation scripts, test plans and change controls for all network changes. (ITIL Framework) Be expected to upskill your knowledge of different technologies (Project related) Create, maintaining, and reviewing operational and technical design documentation. As part of the UK Networks team, the successful More ❯

business needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP/S4 Hana and other financial platforms Please apply directly with your CV. If suitable, we'll be in touch to share More ❯

literate and competent with Word/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension More ❯

proposal sect ions, methodology work products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders More ❯

stakeholders to conduct reviews through joint design sessions Key Skills Required: Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Experience with Agile/SCRUM project management methodologies Experience with AJAX, Jelly, or PERL scripting Wipro is an exciting organization to work for. We More ❯

join us. What skills, knowledge and experience will you need? Lead criteria - Service Management experience in large scale IT organisations, and the use of Service Management Framework Processes (e.g. ITIL) to support services. Knowledge of IT Service Continuity Management and IT Disaster Recovery testing in large and complex organisations. Knowledge of applying Service Management processes to Patching and Security Vulnerabilities More ❯

in creating viable solutions with a strong track record of delivering complex solutions. Solid understanding of business process modelling and solution design. Able to create accurate BPMNs, UML and ITIL documentation and other user-centric artefacts. Experience in facilitating workshops, interviews and requirements gathering sessions. Strong documentation skills, including writing user stories, functional specs, business cases, user and process journeys. More ❯

with both technical and non-technical stakeholders. Team player with the ability to work independently and collaboratively to solve problems. Degree in an IT-related discipline is preferred, with ITIL v4 and Prince2 Practitioner level qualifications desirable. Willingness to travel to other locations within the business to deliver and support projects. Why Choose This Role? Choosing this role means stepping More ❯