26 to 50 of 52 ITIL Jobs in the West Midlands

support operations and deliver resolutions Strong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders Understanding of ITIL best practises for customer support What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer ...

Line IT Engineer – Patching Second Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully … implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour ...

4. Profile Must haves: Application management Senior stakeholder skills Robust supplier management Line management Nice to haves: Public Sector experience Architecture background TOGAF ITIL Job Offer 27 days + 3 days at Christmas + BHS Option to buy more holidays Government Pension Health cash plan Car leasing scheme Range ...

Configuration Analyst (CMDB) ITIL A key role within service operations, responsible for the build, accuracy, integrity, and ongoing maintenance of the Configuration Management Database (CMDB). Looking for an experienced candidate with experience of - • ITIL v4 Configuration Management and CMDB best practices. • Hands-on experience with at least one major … CMDB Ownership and Governance CI Discovery, Integration & Data Quality Service Mapping & Dependency Modelling Support for ITSM Processes Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g., ServiceNow CISCMDB) are highly desirable. • Security clearance will ...

with technical teams to ensure effective resolution of incidents, changes, and problems within the Microsoft ecosystem Drive a culture of continual service improvement using ITIL best practices Produce service performance reports, dashboards, and insights using Microsoft tooling where possible Build strong relationships with customers and internal technical stakeholders Ensure cloud … scalability in mind What We’re Looking For Strong background in Microsoft 365, Azure, or broader Microsoft Cloud service delivery Solid understanding of ITIL frameworks and modern cloud service operations Experience managing escalations, service reviews, and cloud-based SLAs Excellent communication and stakeholder management skills Ability to work across cross ...

technologies to enhance operational efficiency. Ensure adherence to public sector regulations and data protection standards. Profile Essential Criteria Professional management qualification or equivalent experience. ITIL Foundation V4/5. Project Management experience. Supplier management experience. Extensive experience in the Microsoft technology stack (Intune, Defender, Exchange, Entra ID, and M365 suite … supervision. Willingness to provide hands on support. Be prepared to work flexibly which may mean occasional evening/weekend work and travel. Desirable Criteria ITIL Managing Professional v4. MS-102: Microsoft 365 Certified: Administrator Expert. Agile, Prince 2 Project Management. Budget management experience. Experience in working with SaaS, PaaS ...

security operations, incident response, threat intelligence, and vulnerability management. In-depth knowledge of regulatory requirements, security frameworks and industry standards (e.g., ISO 27001, NIST, ITIL). Proven ability to manage and influence stakeholders at executive and C-suite level. Experience coming into 'greenfield' environment's and raising the maturity level ...

central library. 7. Contribute to knowledge articles and quick reference guides; support super-user and floor-walking activities at go-live.8. Follow ITIL-aligned processes for change and release; protect sensitive data and comply with safety and IG requirements. 9. Collaborate with Support to hand over changes and ensure support ...

knowledge (DHCP, DNS, TCP/IP) will be highly beneficial. * Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) * Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured * Possess excellent communication skills with the ability to explain technical ...

technical knowledge across: o Windows environments o Networks o Servers, storage, and cloud platforms o Enterprise applications * Experience with IT service management frameworks (e.g. ITIL) * Proven track record of working in complex IT environments Skills * Strong analytical and problem-solving ability * Ability to lead technical workstreams and support others * Excellent … under pressure * Collaborative mindset with a proactive approach to learning Qualifications (or equivalent experience) * Relevant IT qualification (HNC/HND/Degree or equivalent) * ITIL Foundation (or working towards) * Relevant technical certifications desirable What You'll Bring * A proactive and accountable approach * Resilience and adaptability in a fast-paced environment ...

accurate configuration data Support internal and external audits with well-evidenced CMDB controls and documentation What We're Looking For Essential Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB … discovery integrations Some scripting capability to support data manipulation tasks (e.g. PowerShell or Python) Awareness of security controls, compliance frameworks, and audit requirements Certifications ITIL Foundation v3/v4 - minimum requirement ITIL Specialist or higher - advantageous Platform-specific CMDB certifications (e.g. ServiceNow CISCMDB) - highly desirable The Kind of Person ...

high-quality support Oversee service queues, ticket prioritisation, and escalations within a Microsoft Cloud environment Ensure effective handling of incidents, requests, and changes using ITIL best practices Drive improvements across tools, processes, and documentation Monitor KPIs, SLAs, and service quality, providing regular reporting to leadership Collaborate with Infrastructure, Cloud … Service Desk or technical support team Strong technical understanding of Microsoft 365, Azure, Intune/Endpoint Manager, and modern device management Solid grasp of ITIL frameworks and service management principles Excellent leadership, communication, and stakeholder-management skills Ability to analyse service performance and implement meaningful improvements Calm, structured approach ...

infrastructure (servers, storage, cloud, data centres) o Operating systems (endpoints and servers) o Enterprise applications and systems * Familiarity with IT service management frameworks (e.g. ITIL), including incident and problem management Skills * Strong analytical and problem-solving capability * Ability to diagnose and resolve complex technical issues * Excellent communication skills across technical … tight deadlines * Collaborative team player with a proactive mindset Qualifications (or equivalent experience) * Relevant IT qualification (HNC/HND/Degree or equivalent) * ITIL Foundation (or working towards) * Networking certifications (e.g. CCNA) desirable What You'll Bring * A strong sense of accountability and ownership * Resilience in a fast-paced operational ...

successfully onboard new or updated services into live operations About You Proven experience in a Service Operations or ITSM leadership role Strong knowledge of ITIL-aligned processes (Incident, Problem, Change Management) Experience managing KPIs and SLAs within a service environment Hands-on experience with ITSM tools such as ServiceNow … Jira Strong leadership, stakeholder management, and communication skills Ability to manage multiple priorities in a secure, high-pressure environment ITIL v4 Foundation (essential); additional certifications (PRINCE2, PMP) advantageous Security Requirements Due to the nature of this role, candidates must be eligible for UK Security Clearance (SC). This typically requires ...

also have input into Digital Transformation strategy and AI adoption and tooling. Key Duties: Management of the IT Service Desk in alignment with ITIL principles. Configuration and deployment management for end user compute estate. Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT Supplier relationship … fast paced environment. Logical sound approach to IT Support and troubleshooting. Strong ability to develop customer relationships at all levels. Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management, Excellent understanding of Microsoft Office 365 and Microsoft Intune. Experience of Microsoft CoPilot and other AI tools. Previous ...

Skills, Leadership Skills Qualifications Bachelor's degree in a relevant field (e.g., Computer Science, Business, Engineering) desirable. Relevant IT/architectural professional certifications, e.g. ITIL, Lakehouse and/or TOGAF mandatory. Broader technology professional certifications, e.g. SAP, AWS and/or Microsoft Certified. Holds one or more advanced data professional … Management Professional (CDMP), AWS Certified Data Engineer. Practical Experience Strong experience in IT at a senior technical level and experience of working with an ITIL disciplined environment. Experienced in working within an architecture practice with an appreciation for the whole solution lifecycle to improve customer experience. Deep technical knowledge “Proficient ...

teams to ensure smooth operations and issue resolution. Deliver infrastructure services in line with SLA and compliance targets. Ensure adherence to ITIL processes and security standards. Produce and maintain technical documentation and non-technical summaries. Experience Requirements Minimum 3 years experience as a SAP HANA Administrator. Strong background in database … operations. Excellent problem-solving and troubleshooting abilities. Strong communication and collaboration skills. High level of technical competence and attention to detail. Good understanding of ITIL framework and change management. Ability to summarise technical issues for non-technical stakeholders. Desirable Experience Experience with SAP upgrades (S2 to HANA). Exposure ...

Solutions Architect - Defence & National Security Location: Stoke (Onsite - 5 days per week) Salary: £75,000 + benefits Clearance: UKSV clearance required (must be eligible) About the Role Sanderson Government & Defence is supporting a leading organisation ...

Security focused Solutions Architect Are you security focused, like working in a client facing environment delivering security Solutions? Looking for an Architect to join an amazing highly talented team. Delivery cutting-edge, high security solutions ...

systems Experience with user account management (password resets, permissions, access) Basic knowledge of networking or VPN connectivity issues Familiarity with ticketing systems and ideally ITIL-based processes Strong communication skills with the ability to explain technical issues clearly A calm, professional and helpful approach when dealing with users Good organisation … methodical approach to troubleshooting and following processes Awareness of data protection and handling sensitive information appropriately It would be a bonus if you have: ITIL Foundation or similar Experience supporting multiple sites or remote users Exposure to cloud systems or business applications If you’re a Support Desk Analyst ...

identifying root causes Good understanding of Microsoft 365, cloud services and user access management Experience supporting business systems such as CRM platforms Familiarity with ITIL processes and working in a structured service desk environment Experience working with third-party vendors or external support teams Strong communication skills with the ability … issues clearly Experience supporting or mentoring junior team members Good documentation skills and attention to detail It would be a bonus if you have: ITIL certification Experience with cloud infrastructure or automation tools Exposure to reporting, data analysis or SQL If you’re an IT Support Specialist who enjoys solving ...

Job Description Do you have the skills to fill this role Read the complete details below, and make your application today. UCD Service Designer - Central Government Location: Remote (Occasional travel to Telford)Clearance: BPSSContract: 6 ...

UCD Service Designer - Central Government Location: Remote (Occasional travel to Telford) Clearance: BPSS Contract: 6-month rolling IR35: Inside IR35 Experience: Must have Central Government experience Overview We are seeking an experienced UCD Service Designer ...

equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience … skills, including creation and maintenance of build standards and operational procedures. Desirable Citrix certifications: CCA-V/CCA-D CCP-V/CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring ...

design documentation (service catalog entries, process maps, support models). Support transitions of new or improved EUC services into BAU operations. Ensure alignment with ITIL best practices and enterprise governance standards. Skills & Experience Strong knowledge of EUC technologies such as Windows 10/11, M365, Intune/Endpoint Manager …/DaaS, device lifecycle management. Experience designing IT services using ITIL frameworks. Ability to create clear service documentation and process definitions. Strong stakeholder engagement and communication skills. Understanding of security, compliance, and governance requirements for EUC environments. Preferred Qualifications ITIL v4 Foundation or higher. Experience in large enterprise or managed ...