ITSM Jobs in the West Midlands

25 of 25 ITSM Jobs in the West Midlands

1st Line IT Desk Support Engineer

Ledbury, Herefordshire, West Midlands, United Kingdom
TXP
users via phone, email, and remote tools. Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity . Log, track, and manage support tickets using the internal ITSM/ticketing system . Escalate unresolved issues to 2nd/3rd line support teams as needed. Assist with user account management (Active Directory, Microsoft 365). Support device setup , configuration More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

Deputy Director Technology Services

Birmingham, Leeds, Liverpool, London, United Kingdom
Hybrid / WFH Options
UK Health Security Agency
Digital DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service improvement. This role has … They will also be responsible for defining UKHSA's product/platform offer to meet UKHSA's business strategy and needs with respect to workplace applications/platforms, IT service management and infrastructure and networks. About us We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including … ukhsa/careers Job description Job responsibilities They will manage and improve the security, cost-effectiveness, availability and resilience of the service provision of workplace applications/platforms, IT service management, infrastructure (partnering with Digital DevOps), networks and transitional service agreements with receiver organisations on behalf of CDO for the consumption of all UKHSA staff and receiver organisations, as appropriate More ❯
Employment Type: Permanent
Salary: £81000.00 - £117800.00 a year
Posted:

Service desk analyst

Birmingham Airport, Birmingham, West Midlands, England, United Kingdom
RT Consulting
/7/365 shift rota, you will: Deliver responsive IT support via telephone, email, and video conferencing Log, prioritise, and escalate incidents, service requests, problems and changes using ITSM tools Provide a high standard of customer service, ensuring consistent communication and accurate updates Diagnose issues and provide a first-line fix where possible before escalating Liaise with second-line … manner and written communication skills Reliable, punctual and able to work autonomously in a fast-paced environment Desirable: ITIL Foundation Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active Directory Cisco VoIP and Video Conferencing systems Why Join RT Consulting? Joining the RT Society More ❯
Employment Type: Contractor
Rate: £150 - £250 per day
Posted:

Cloud Engineer, Senior Analyst

Birmingham, Staffordshire, United Kingdom
WeAreTechWomen
and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, Jira, ServiceNow. Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps environment as per best practices. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Microsoft Developer

Solihull, England, United Kingdom
The Adecco Group
members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). More ❯
Posted:

Dynamics 365 Developer - Solihull - 6 Month Contract

Shirley, West Midlands, United Kingdom
Pontoon
members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). More ❯
Employment Type: Contract
Rate: GBP 500 - 650 Daily
Posted:

Dynamics 365 Developer - Solihull - 6 Month Contract

Solihull, West Midlands, West Midlands (County), United Kingdom
Pontoon
members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). More ❯
Employment Type: Contract
Rate: £500 - £650/day
Posted:

SC Cleared Service Desk Analyst

Birmingham, West Midlands, West Midlands (County), United Kingdom
ARM
Communicate effectively with customers and third parties via telephone, email and video conference on a daily basis * Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities More ❯
Employment Type: Contract
Rate: £250/day Inside IR35
Posted:

Cloud and Managed IT SQL Database Administrator (12 month FTC)

Birmingham, West Midlands, United Kingdom
Intercity Technology Limited
Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITIL Foundation Certificate in IT Service Management (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to More ❯
Employment Type: Permanent
Posted:

ERP Business Systems Analyst

Coventry, Warwickshire, United Kingdom
Funko
audiences. Exposure to Microsoft Power Platform (Power BI, PowerApps, Flow). Familiarity with project implementation methodologies and tools (e.g., LCS, DevOps). Familiarity with ITIL framework or working in ITSM environments (e.g., FreshService, Jira Service Management). Experience with audit tools such as AuditBoard. Familiarity with user access controls, change management, and segregation of duties (SoD) principles. Proven detail-orientedapproach More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Operations Manager

Birmingham, West Midlands, England, United Kingdom
Gleeson Recruitment Group
and major incidents, ensuring prompt resolution and proactive steps to prevent recurrence. Lead Root Cause Analysis (RCA) investigations and implement actionable solutions to enhance system stability. Monitoring & Reporting Utilise ITSM toolsets (e.g., Ivanti Neurons) to track service effectiveness and leverage data for process optimisation. Monitor customer satisfaction, colleague productivity, and identify opportunities for automation. Vendor & Financial Management Manage relationships with … relevant security and regulatory standards. Skills & Experience Proven experience in IT Service Operations or Service Delivery Management ideally experience of setting up service environments from conception. Strong expertise in ITSM tools (such as Ivanti Neurons) and third-party vendor management. Demonstrated leadership, coaching, and team development abilities. Excellent problem-solving skills and a track record of stakeholder management. Experience managing More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

Service Desk Analyst

Birmingham, West Midlands, England, United Kingdom
Reed
day of the role: Communicate effectively with customers and third parties via telephone, email, and video conference daily. Log all incidents, service requests, problems, changes, and knowledge within an ITSM tool, categorising and prioritising them as appropriate. Handle enquiries, complaints, and escalations from customers and other stakeholders. Analyse complex issues and follow established processes and procedures. Assign priorities based on More ❯
Employment Type: Temporary
Salary: £38.47 per hour, Inc benefits
Posted:

DV cleared Service Desk Analyst

Birmingham Business Park, Birmingham, West Midlands, England, United Kingdom
Reed
attitude and excellent telephone manner. Ability to communicate effectively via telephone, email, and video conference. Proficiency in logging and categorizing incidents, service requests, problems, changes, and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical More ❯
Employment Type: Temporary
Salary: £250 per day, Inc benefits
Posted:

Service Desk Analyst

Birmingham Business Park, Birmingham, West Midlands, England, United Kingdom
Reed
attitude and excellent telephone manner. Ability to communicate effectively via telephone, email, and video conference. Proficiency in logging and categorizing incidents, service requests, problems, changes, and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical More ❯
Employment Type: Temporary
Salary: £250 per day, Inc benefits
Posted:

Senior Project Manager

Birmingham, West Midlands, United Kingdom
Intercity Technology Limited
experience MSP experience required Proven experience managing IT service delivery or infrastructure projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication More ❯
Employment Type: Permanent
Posted:

Platform Engineer - Linux RedHat, OpenShift

Birmingham, Staffordshire, United Kingdom
WeAreTechWomen
efficiency. Expertise in scripting languages such as Python, PowerShell & Shell. Expertise in Kubernetes for container orchestration and managing containerized applications. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools e.g., ServiceNow, Jira. Good communication and problem-solving skills. Set yourself apart: Associate-level cloud certification in AWS, GCP or Azure. Hands-on experience in AWS More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Developer (ServiceNow) - DfE - SEO

Coventry, Warwickshire, United Kingdom
Manchester Digital
discussed with the successful applicant. Regular travel to other offices is required for this role. Person specification Modern coding and development standards, practices, and techniques. Understanding of ServiceNow modules - ITSM, ITOM. Ability to facilitate technical workshops and requirements discussions with stakeholders of varying levels of seniority and technical skill. Good understanding and experience of agile methodologies. UCD focus. Integrations, automation More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

C# Software Engineer

Solihull, West Midlands, United Kingdom
Hybrid / WFH Options
Convergence Group Ltd
methodologies (Scrum or Kanban) and working in fast-moving teams. Effective communicator who can translate complex technical ideas to both devs and stakeholders. Bonus points for experience with IT service management tools like ServiceNow. Whats in it for you as our C# Software Engineer? Salary: £50-60,000 Time off: 33 days holiday, including bank holidays (and yes, it gets More ❯
Employment Type: Permanent, Work From Home
Salary: £60,000
Posted:

Service Desk Analyst (DV-Clear)

Birmingham, England, United Kingdom
Pigment Consulting
Communicate effectively with customers and third parties via telephone, email and video conference on a daily basis Logging of all Incidents, Service Requests, Problems, Changes and Knowledge within an ITSM tool, categorising and prioritising them as appropriate Handle enquiries, complaints and escalations from customers and other stakeholders Able to analyse complex issues and follow established processes and procedures Assign priorities More ❯
Posted:

Service Delivery Analyst

New Works, Telford, Shropshire, England, United Kingdom
Hybrid / WFH Options
Network IT
SOC tooling (SIEMs, EDRs – e.g. Sentinel, CrowdStrike, Defender). A knowledge and understanding of common SOC threats. Ability to translate technical terminology to non-technical stakeholders. Exposure to an ITSM - preferably Jira. Previous experience generating customer facing reports. Excellent communication - written and face-to-face. More ❯
Employment Type: Full-Time
Salary: £35,000 - £45,000 per annum
Posted:

IT Service Integration Manager

Birmingham, Digbeth, West Midlands (County), United Kingdom
Hybrid / WFH Options
VIQU IT
and integration phases to maintain operational efficiency throughout. Key skills & experience: Proven experience in managing IT service integration during periods of significant change or transformation. Strong background in IT service management, IT operations management, and service delivery. Solid experience in supplier and contract management. Strong knowledge of ITIL practices and governance frameworks. Good understanding of technical domains such as infrastructure More ❯
Employment Type: Contract
Rate: £600 - £700/day Outside IR35
Posted:

Network Engineer

Warwickshire, Rowington, United Kingdom
VIQU IT
and services (e.g. Azure, AWS, Azure vWAN) Experience with network security and monitoring tools (e.g. zScaler, SolarWinds, Microsoft Sentinel) Knowledge of IT service frameworks and standards (e.g. ISO 20000, ITSM) Experience working in large, complex IT environments Skilled in creating technical documentation and service designs Possess a valid UK driving licence, with the ability to travel regularly and participate in More ❯
Employment Type: Permanent
Salary: £48000 - £54000/annum
Posted:

ServiceNow Developer

Birmingham, West Midlands (County), United Kingdom
Hybrid / WFH Options
SF Recruitment
ServiceNow Developer with experience in ITSM and workflow module is sought on an outside of IR35 contract basis for a high growth FinTech based North Leeds. With a new global partnership this organisation are developing a wide range of ServiceNow applications so a strong background in core ServiceNow development and module config is a must. This ServiceNow Developer based near … Leeds should have most of the following key skills: - Solid experience designing, creating and configuring serviceNow business rules - Core ServiceNow config skills - CMS, business rules, workflows etc - Understanding of ITSM modules -CSDM, CMDB - Well-rounded ServiceNow understanding - CSM, ITBM, ITSM etc - Strong stakeholder engagement skills - Excellent communication This role is available on a fully remote basis and is paying a … day rate of between £250-£260 per day. ServiceNow Developer 6-12 month contract Leeds £250 - £260 per day (outside of IR35) ServiceNow, business rules, ITSM, CSDM, CMDB More ❯
Employment Type: Contract
Rate: £250 - £260/day fully remote
Posted:

Senior Technical Consultant

Birmingham, Staffordshire, United Kingdom
Hybrid / WFH Options
Head Resourcing Ltd
Experience required: Minimum of three years experience with hands-on configuration and deployment of the ServiceNow platform Implementation experience across ServiceNow product areas, such as IRM, TPRM, HRSD and ITSM ServiceNow - Certified System Administrator (CSA) Please apply with an up-to-date CV or reach out for more information. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Technical Consultant

Birmingham, West Midlands, West Midlands (County), United Kingdom
Hybrid / WFH Options
Head Resourcing
Experience required: * Minimum of three years experience with hands-on configuration and deployment of the ServiceNow platform * Implementation experience across ServiceNow product areas, such as IRM, TPRM, HRSD and ITSM * ServiceNow - Certified System Administrator (CSA) Please apply with an up-to-date CV or reach out for more information. More ❯
Employment Type: Permanent
Salary: £60000 - £70000/annum
Posted:
ITSM
the West Midlands
10th Percentile
£32,100
25th Percentile
£39,000
Median
£48,500
75th Percentile
£53,647
90th Percentile
£59,825