26 to 28 of 28 Incident Management Jobs in the West Midlands

call rota with the occasional meetings in Warwickshire. What will you be doing? Youll have the ability to act as the on-site technical expert Youll be operationally Monitoring & Management of Voice/Data network and associated systems. Youll be providing 2nd line support to resolve faults and carry out changes on the networks. Youll be providing technical and … fault management capabilities, 2nd/3rd line support to resolve and assist in resolving network issues. Youll be be a part of a 2nd/3rdLine Technical Support & Delivery team focused on complex technical delivery activities supporting specific areas of Customer Services. Other duties will be Complex delivery in line with customer SLAs Active participation in the customers governance … cycles Accurate resource planning and forecasting Complex incident management (Technology and Solution based). Root Cause analysis for major incidents and escalated faults. What youll bring Youll bring knowledge and experience of LAN/WAN and Wireless LAN concepts, equipment (Cisco), including TCP/IP, MPLS, QoS, VLANs, Cisco Call Manager. Knowledge of security best practices. Youll have More ❯

in collaboration with the IT Manager and liase with other teams in order to highlight and assess needs. Provide guidance to staff on software usage. Regular use of the management system to track hardware, software and warranty licenses. Support with procurement activities relating to IT. Regularly perform maintenance tasks and system check. Create and maintain a checklist of routine … role. Be able to multitask and prioritise your workload. Be able to communicate effectively both verbally and written. Have excellent problem-solving skills. Proficiency in using ticketing systems for incident management and tracking. Strong knowledge of hardware and software installation, configuration, and troubleshooting. Fluency in both written and spoken English and local language. What happens after you apply More ❯

Technical Acumen: Apply your understanding of network principles to troubleshoot network faults within our systems and look at how you can optimize performance, and enhance security across our infrastructure. Incident Management and Resolution: Be prepared to support a 365x24/7 callout, providing third line technical resolution covering an extensive range of technologies. Customer Focus: Be a technical … in at least one programming language, such as Python or Ansible. Growth Mindset: self-driven attitude towards learning new skills and aiding the development of others. Sysadmin/Server Management: Strong skills in system administration, server management, and compute resources. Vendor Hardware Expertise : Hands-on experience with hardware from leading vendors such as Cisco, Juniper, and Nokia. Continuous More ❯