1 to 25 of 31 SLA Jobs in the West Midlands

Labour Warehouse Management Project Accounting Strong understanding of Oracle ERP system architecture and data flows. Experience working in service-level driven environments with clear SLA targets. Proven track record in application lifecycle management within an ITIL framework. Excellent problem-solving, analytical, and documentation skills. Strong interpersonal and communication skills, with More ❯

members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you More ❯

members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you More ❯

CaaS initiatives. Governance responsibilities Establish and lead governance structures for ongoing supplier performance management, including regular reviews and feedback mechanisms. Monitor and report on SLA adherence and KPIs, identifying areas for improvement and implementing corrective actions as needed. Foster strong partnerships with suppliers to ensure alignment with strategic objectives and More ❯

reliability. Oversee the full testing cycle for projects and daily sprints. Develop and execute test strategies, including performance, security, failure mode, operational readiness, and SLA testing. Conduct manual and automated testing, updating and maintaining regression packs. Collaborate with teams, analyze test results, document findings, and ensure compliance with industry standards. More ❯

teams such as sales and marketing to create effective and informative content to maximise customer engagement. Hit the deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services. What will you bring? Proven experience with Dynamics NAV and Business Central - as key user More ❯

teams such as sales and marketing to create effective and informative content to maximise customer engagement. Hit the deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services. What will you bring? Proven experience with Dynamics NAV and Business Central - as key user More ❯

of and resolution to production incidents or problems to meet our operational IT needs and ensure business as usual services are maintained within agreed SLA's. The role also includes the provision of assistance and influence to the Architect, Development, and Support teams, to implement and support solutions into the More ❯

Coordinating requests for proposals to be approved, taking relevant information, checking the accuracy of this information whilst working within agreed or negotiated terms and SLA's. You will need to understand clients' needs and any issues this may cause, you will then produce well-presented and well-written proposal content More ❯

both written and verbal. Quick to learn. Self-motivated with the ability to work unsupervised. Main Responsibilities Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience. Handling Live Chats efficie... More ❯

scheduled on a weekly reactive basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily More ❯

acceptance of the request through to work-package close down Manage delivery partners/suppliers to ensure they deliver in accordance with the contracts' (SLA's) Hold responsibility for planning Service Acceptance and working with Operations team to ensure ready-for-service is achieved Support project boards as required by More ❯

second-line support to IT users in line with agreed SLAs Investigating incidents and identifying and mobilising resources required to aid resolution and escalating SLA breaches Acting as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the More ❯

second-line support to IT users in line with agreed SLAs Investigating incidents and identifying and mobilising resources required to aid resolution and escalating SLA breaches Acting as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the More ❯

deliver on Accenture Song and JLR priorities and deliverables Proactively identify risks to delivery, escalating when necessary to avoid commercial risk and impact to SLA’s. Manage risk and provide mitigation plans to limit Stage Gate and reveal deliverables impact. Collaboration - The Operations Manager will: Actively strive to support and More ❯

deliver on Accenture Song and JLR priorities and deliverables Proactively identify risks to delivery, escalating when necessary to avoid commercial risk and impact to SLA’s. Manage risk and provide mitigation plans to limit Stage Gate and reveal deliverables impact. Collaboration - The Operations Manager will: Actively strive to support and More ❯

second-line support to IT users in line with agreed SLAs Investigate incidents and identify and mobilise resources required to aid resolution and escalate SLA breaches Act as a Subject Matter Expert in the Change Management process Work on vendor liaison to support service delivery to agreed SLAs Support the More ❯

second-line support to IT users in line with agreed SLAs Investigate incidents and identify and mobilise resources required to aid resolution and escalate SLA breaches Act as a Subject Matter Expert in the Change Management process Work on vendor liaison to support service delivery to agreed SLAs Support the More ❯

on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯

effectively via email, our ticketing system and telephone. Accurately log, track and resolve issues in a timely manner, working within the help desk agreed SLA's. Work with our technical team to address and resolve customer faults and queries, escalating complex issues where needed. Receive our monitoring alerts and recognise More ❯

IR35, and employment legislation • Reduce off-contract spend and enhance vendor performance through strong MSP management • Implement contract management best practices and ensure effective SLA/KPI oversight • Track recruitment data and workforce trends to inform strategic decisions • Deliver guidance on temporary staffing best practice and regulatory requirements • Address recruitment More ❯

service level expectations Build strong customer relationships to understand business objectives and align Iron Mountain solutions accordingly. Lead negotiation processes, ensuring pricing, profitability, and SLA agreements meet both customer and company expectations. Manage responses, track activity in Salesforce, and stay updated on Iron Mountain products and industry trends. Identify and More ❯

service level expectations Build strong customer relationships to understand business objectives and align Iron Mountain solutions accordingly. Lead negotiation processes, ensuring pricing, profitability, and SLA agreements meet both customer and company expectations. Manage responses, track activity in Salesforce, and stay updated on Iron Mountain products and industry trends. Identify and More ❯

The Person: Field Service Engineer. Previous experience working on industrial/commercial 3D printing equipment. Full UK driving license. Field Service Engineer, Installation Engineer, SLA, OEM, 3D, Printing, Additive Manufacturing, Service, Repair, Maintain, Electrical, Mechanical, Electro-Mechanical, Fault Finding, Install, Installation, Engineering, Manufacturing, Manchester, Stockport, Birmingham, Bristol, London, Stoke-on More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package … What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building More ❯