26 to 50 of 50 SLA Jobs in the West Midlands

DP World are recruiting an Operations Manager – Technical/Repair to lead the Coventry site’s repair operations, driving safety, quality and on-time delivery within a 24-hour SLA. Reporting to the Site Manager ...

maintain and upgrade critical electrical systems, including modular UPS, power distribution, and routine site surveys across client sites. The role requires breakdown response within SLA, risk-based maintenance, and strict safety and documentation standards, with strong communication and customer service skills essential for success. #J-18808-Ljbffr ...

business side for reporting all operational and risk issues; Effectively monitor delivery of Reactive/PPM works and ensure contract KPI’s/SLA’s are monitored and met Order stationery, consumables, tea/coffee etc meeting room lunches, refreshments, monthly drinks Set up monthly drinks and assist with other ...

experiences that both customers and internal product teams can consume. Own platform success metrics: adoption, engagement, time-to-value for builders, platform reliability/SLA impact, and contribution to vertical revenue/AI data consumption. Lead high-stakes product decisions that cut across multiple teams (e.g. data model changes, identity ...

experiences that both customers and internal product teams can consume. Own platform success metrics: adoption, engagement, time-to-value for builders, platform reliability/SLA impact, and contribution to vertical revenue/AI data consumption. Lead high-stakes product decisions that cut across multiple teams (e.g. data model changes, identity ...

oversee day-to-day delivery of support for the Kainos EDM product, manage people, customer interactions, processes, releases, and reporting, all while ensuring SLA adherence. You’ll balance new and existing customer needs with awareness of the product roadmap and internal capacity. You’ll collaborate with Product, Engineering and Sales ...

tooling the New Business and Success teams rely on daily. Automate the manual steps in the sales and onboarding pipeline — lead routing, pipeline reporting, SLA alerts, member/introducer onboarding. Turn ARR, pipeline and deposit-conversion data into dashboards leadership can act on without asking ...

tickets Act as an escalation point for Service Desk Engineers Coach and mentor team members to improve capability and confidence Ensure all tickets meet SLA/KPI targets and quality standards Collaborate with customers, providing clear and professional communication Maintain accurate documentation, notes, and time tracking Support the Service Desk … adherence and identify opportunities for optimisationTake part in training, knowledge sharing, and continuous improvement What success looks like Consistently high-quality support delivered within SLA Strong relationships with customers and internal teams A well-supported, continuously improving Service Desk Proactive contributions to team development and service excellence Benefits Private health ...

workflow, and coordinate across multiple teams to support client delivery. The role focuses on process improvement, automation, and building trusted stakeholder relationships, while ensuring SLA adherence and accurate demand tracking. #J-18808-Ljbffr ...

Bias Engineer to install and maintain critical plant and equipment in data centre environments, ensuring rapid fault rectification. You will respond to breakdowns within SLA and manage power systems including UPS and cooling modules. Role requires strong knowledge of electrical installations, building management systems and a proactive maintenance approach ...

mentor operational team members and service providers. Measures of success to include: Infrastructure Availability – achievement of agreed service availability targets. Service Desk Performance – SLA attainment and customer satisfaction scores. Incident Performance – reduction in major incidents and improved resolution times. Change Success Rate – percentage of successful infrastructure and application changes. Cyber … services. Cost Optimisation – achievement of infrastructure cost and efficiency targets. Service Improvement Delivery – successful implementation of approved improvement initiatives. Supplier Performance – achievement of supplier SLA and contractual commitments. Preferred skills and experience Proven experience leading enterprise IT Infrastructure and Operations functions. Experience managing geographically distributed infrastructure environments across multiple sites. ...

Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage and incident management, ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support … Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. Coordinate blended support teams across multiple geographies and stakeholders to ensure knowledge sharing and responsive service. Lead on client reporting and regular service reviews with both customers and internal stakeholders. Manage support ...

decisions, and outcomes are effectively managed. Risk, Issue & Compliance Management Manage portfolio risks, issues, and compliance requirements across the WDA landscape. Ensure adherence to SLA/KPI commitments and relevant governance frameworks. Escalate risks proactively and provide leadership with timely visibility and recommendations. Monitor vendor performance against SLAs, KPIs, contractual … program management, with certifications such as ITIL 4, Prince2, Prince, Agile, or similar global IT frameworks. Familiarity with vendor management, contract awareness, and SLA governance. Strong track record in cross-functional leadership, collaborating across Procurement, Legal, Finance, Business Units, and Portfolio Owners to align strategy and execution. Strong understanding ...

privately-owned IT CompanyRole purpose:To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.Security clearance or willingness to apply will be required … Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time ...

privately-owned IT CompanyRole purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will … Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real ...

full job flow, including allocation to engineers/subcontractors, scheduling, attendance chasing and job closure. Monitor open jobs and proactively chase updates to ensure SLA compliance. Prioritise and allocate jobs appropriately to minimise SLA failures. Accurately interpret and record work orders within the Maximo CAFM system. Understand and apply … appropriate SLA to each service request. Provide professional customer service to internal and external customers. Assist with generating purchase orders for Reactive/Quoted Works, Minor Works and PPM using Coupa. Liaise with Contract Managers and Supervisors regarding subcontractor/supplier invoicing queries. Process contractor labour. Support the preparation ...

Systems Administrator Full-time/Permanent Staffordshire £26,230 + eligibility for annual company performance bonus Systems, Data & Innovation. Helping Business Work Smarter. Are you an organised and analytical administrator with an interest in systems ...

accurately and efficiently. Assist in creating customer briefs, ensuring they are updated and maintained correctly in-cluding Excel reporting tools. To actively drive the SLA process by notifying the relevant heads of departments within the operation of customer stock falling out of agreed SLA’s. Analyse system trends with … identifying potential operational issues with par-ticular emphasis on process improvement. To process all customer units within agreed OLA’s/SLA’s, with focus on attention to detail while ensuring customer requirements and expectations are met. Achieve key performance indicators and targets, thereby ensuring the maximum produc-tivity ...

plant and equipment when required, ensuring that plant faults and defects are swiftly rectified. Role Summary: • React to breakdown maintenance requests within the required SLA’s • Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc • Repairs to modular … response standby, call out • Escalate urgent issues identified through to the Technical Services Manager • Respond to work interruptions, outages or emergencies consistent with the SLA • Responsibility for ensuring all critical related engineering maintenance documentation & records are kept updated • Advise the Facilities Management Team of changes in critical environment requirements • Must ...

Remote Service Engineer who can combine strong technical troubleshooting with ownership, structured evidence-based diagnosis, and clear communication in a high-volume, SLA-driven COC environment. In this role, your mission is to keep customers’ charging infrastructure reliable by resolving issues remotely where possible, enabling field teams with clear instructions … practical next steps. Assist local service organizations primarily in EMEA, and occasionally globally, to resolve tickets, callbacks, commissioning issues, and complex escalations. Own SLA execution: Prioritize cases actively, manage personal and team queues responsibly, document actions clearly, and ensure tickets are progressed within agreed Service Level Agreements (SLAs). Help ...

liaise with customers and other internal or external agencies and third parties. Ensure overall adherence to quality procedures and working processes. Ensure awareness of SLA agreements, and perform all ticket actions in time-scales to support SLA success. Provide input to customer and management reports. Identify and agree cover wherever ...

Sites 8000+ users Management of External IT suppliers The key responsibilities of this post include: Provide 2nd line support to all end users within SLA timescales Support and maintenance of all desktop, mobile and end user devices Support and maintenance of desktop software and applications Keeping accurate … line technical support by means of telephone and remote support Organise and prioritise own workload to maximise resolution of support requests within SLA timescales and achieve targets set To liaise with suppliers and internal and external support agencies Evaluate and test software and hardware solutions prior to deployment Carry ...

Sites 8000+ users Management of External IT suppliers The key responsibilities of this post include: Provide 2nd line support to all end users within SLA timescales Support and maintenance of all desktop, mobile and end user devices Support and maintenance of desktop software and applications Keeping accurate … line technical support by means of telephone and remote support Organise and prioritise own workload to maximise resolution of support requests within SLA timescales and achieve targets set To liaise with suppliers and internal and external support agencies Evaluate and test software and hardware solutions prior to deployment Carry ...

sees every item of new work (Demand) and every Discovery and Walkthrough notification. It is a fast-paced and high-volume Service Level-driven (SLA) function acting as a critical link between internal Data Portfolio delivery teams, a central Demand team and the client. The role entails working to support … response submission and client commissioning Co-ordinate across multiple teams to ensure timely and accurate responses Monitor progress and proactively identify risks to SLA timelines Ensure all activity is tracked accurately within workflow tools Discovery (DDS) and Walkthrough Governance & Oversight Maintain timely compliance to client Demand Ensure adherence to agreed ...

fixes for customer incidents, escalating when necessary Customer care - working closely with clients via phone and email, keeping them updated at all stages SLA management - prioritising and managing tickets to meet contractual service levels Documentation - maintaining accurate, up-to-date records in the Help Desk System, including client infrastructure details … troubleshooting steps Collaboration - liaising with 3rd party suppliers to resolve hardware, software and connectivity issues, ensuring SLA targets are met Continuous improvement - contributing to knowledge sharing within the team by updating documentation and supporting colleagues with complex issues What we're looking for Proven technical experience in networking and security ...