101 to 125 of 456 Remote Customer Engagement Jobs

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You will … to drive the strongest commercial return key accountabilities Strategic development own the strategic development of our CRM strategy & soul club, ensuring continued membership growth, engagement and improving marketing ROI through increasingly personalised offers, best in class CRM program revenue & EBITDA generation own the Soul club P&L and all … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You will … to drive the strongest commercial return key accountabilities Strategic development own the strategic development of our CRM strategy & soul club, ensuring continued membership growth, engagement and improving marketing ROI through increasingly personalised offers, best in class CRM program revenue & EBITDA generation own the Soul club P&L and all … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess More ❯

layouts for commercial applications. This role will work closely with sales, project management, and technical teams to provide engineering expertise, ensuring our solutions meet customer requirements, industry standards, and energy efficiency targets. Refrigeration System Design & Engineering Develop detailed refrigeration system designs, layouts, and schematics using AutoCAD, SolidWorks, or similar … and assess requirements to determine the best system configurations. Ensure all designs comply with F-Gas regulations, HACCP guidelines, and energy efficiency requirements. Project & Customer Engagement Support customer consultations, technical presentations, and proposal development. Assist in the evaluation of new products, technologies, and refrigerants to enhance system More ❯

and Network Security. We're looking for an experienced Technical Pre-Sales Architect specialising in Cyber Security to deliver consultative, vendor-agnostic solutions, ensuring customer requirements and business outcomes are consistently prioritised. This role involves leading customer engagements with a consultative, solution-focused approach, particularly across Cyber Security … proposals and accurate Statements of Work (SOWs), working closely with Bytes' Cyber Security and Network Security delivery teams. KEY RESPONSIBILITIES: Lead technical pre-sales customer engagements, adopting a consultative, agnostic, and customer-focused approach. Create detailed Statements of Work (SOWs) in collaboration with Cyber Security and Network Security … Compliance & Assurance (ISO 27001, PCI DSS), penetration testing, and vulnerability assessments. Provide thought leadership, offering expert guidance to customers, ensuring Bytes remains aligned with customer-specific requirements and outcomes. Maintain independence and objectivity in solution recommendations. INDIVIDUAL RESPONSIBILITIES: Provide technical consultancy and strategic support to Account Management and Solutions More ❯

strategy, implementation, and continuous improvement of our cloud-based contact center platform. This role will be responsible for assisting the CCaaS roadmap, optimizing omnichannel customer engagement, and ensuring seamless integration with Salesforce Service Cloud to deliver a unified agent and customer experience. The ideal candidate has deep … Teams, contact center business operations including back-office WFM teams, and executive leadership-to enhance contact center operations, drive AI-powered automation, and improve customer satisfaction. Key Responsibilities: Product Strategy & Roadmap Drive and execute the CCaaS product roadmap, ensuring seamless integration into the Customer Experience Organization (CxO) and … agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration Work closely with customer service leaders to improve agent efficiency and customer interactions. Partner with More ❯

strategy, implementation, and continuous improvement of our cloud-based contact center platform. This role will be responsible for assisting the CCaaS roadmap, optimizing omnichannel customer engagement, and ensuring seamless integration with Salesforce Service Cloud to deliver a unified agent and customer experience. The ideal candidate has deep … Teams, contact center business operations including back-office WFM teams, and executive leadership-to enhance contact center operations, drive AI-powered automation, and improve customer satisfaction. Key Responsibilities: Product Strategy & Roadmap Drive and execute the CCaaS product roadmap, ensuring seamless integration into the Customer Experience Organization (CxO) and … agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration Work closely with customer service leaders to improve agent efficiency and customer interactions. Partner with More ❯

strategy, implementation, and continuous improvement of our cloud-based contact center platform. This role will be responsible for assisting the CCaaS roadmap, optimizing omnichannel customer engagement, and ensuring seamless integration with Salesforce Service Cloud to deliver a unified agent and customer experience. The ideal candidate has deep … Teams, contact center business operations including back-office WFM teams, and executive leadership-to enhance contact center operations, drive AI-powered automation, and improve customer satisfaction. Key Responsibilities: Product Strategy & Roadmap Drive and execute the CCaaS product roadmap, ensuring seamless integration into the Customer Experience Organization (CxO) and … agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration Work closely with customer service leaders to improve agent efficiency and customer interactions. Partner with More ❯

strategy, implementation, and continuous improvement of our cloud-based contact center platform. This role will be responsible for assisting the CCaaS roadmap, optimizing omnichannel customer engagement, and ensuring seamless integration with Salesforce Service Cloud to deliver a unified agent and customer experience. The ideal candidate has deep … Teams, contact center business operations including back-office WFM teams, and executive leadership-to enhance contact center operations, drive AI-powered automation, and improve customer satisfaction. Key Responsibilities: Product Strategy & Roadmap Drive and execute the CCaaS product roadmap, ensuring seamless integration into the Customer Experience Organization (CxO) and … agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration Work closely with customer service leaders to improve agent efficiency and customer interactions. Partner with More ❯

strategy, implementation, and continuous improvement of our cloud-based contact center platform. This role will be responsible for assisting the CCaaS roadmap, optimizing omnichannel customer engagement, and ensuring seamless integration with Salesforce Service Cloud to deliver a unified agent and customer experience. The ideal candidate has deep … Teams, contact center business operations including back-office WFM teams, and executive leadership-to enhance contact center operations, drive AI-powered automation, and improve customer satisfaction. Key Responsibilities: Product Strategy & Roadmap Drive and execute the CCaaS product roadmap, ensuring seamless integration into the Customer Experience Organization (CxO) and … agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration Work closely with customer service leaders to improve agent efficiency and customer interactions. Partner with More ❯

Pre-Sales duties. The ideal candidate will be responsible for engaging with prospective clients, understanding their business needs, and demonstrating how Microsoft Dynamics 365 Customer Engagement (CE) can provide solutions to meet their requirements. You will play a pivotal role in the sales cycle by delivering compelling presentations … key. Strong analytical and problem-solving skills. Ability to work independently and collaboratively within a team. Responsibilities: Collaborate with the sales team to understand customer needs and propose appropriate solutions using Dynamics 365 CE. Conduct in-depth discovery sessions to gather client requirements and pain points. Design and deliver … high-quality proposals, RFP responses, and proof-of-concept solutions. Provide expert guidance on the capabilities and benefits of Dynamics 365 CE, including Sales, Customer Service, Field Service, and Marketing modules. Keep up to date with Microsoft’s roadmap for Dynamics 365 CE and related Power Platform solutions. Develop More ❯

Customer Support Specialist London | Hybrid Working | Up to £48,000 + 10% Bonus Are you looking for a role where your customer support skills can directly influence growth? Do you want to join a scaling fintech where you can carve out a long-term career? We are working … with a fast-growing fintech business to appoint a Customer Support Specialist as part of their expansion strategy. This is a newly created role offering genuine career progression within a scale-up environment where customer success and commercial impact go hand in hand. Our client provides next-generation … payment solutions to digital businesses, combining smart infrastructure with highly tailored service. As they continue to scale, this role will be instrumental in strengthening customer relationships and driving value across a growing client base. About the Role Reporting to the Head of Account Management, you will be a key More ❯

Customer Support Specialist London | Hybrid Working | Up to £48,000 + 10% Bonus Are you looking for a role where your customer support skills can directly influence growth? Do you want to join a scaling fintech where you can carve out a long-term career? We are working … with a fast-growing fintech business to appoint a Customer Support Specialist as part of their expansion strategy. This is a newly created role offering genuine career progression within a scale-up environment where customer success and commercial impact go hand in hand. Our client provides next-generation … payment solutions to digital businesses, combining smart infrastructure with highly tailored service. As they continue to scale, this role will be instrumental in strengthening customer relationships and driving value across a growing client base. About the Role Reporting to the Head of Account Management, you will be a key More ❯

mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale. ON24 … ON24 has a wide global footprint with offices in key regions, including London, Singapore and Sydney. For more information, please visit . Role Overview: Customer Success Managers (CSMs) are responsible for the relationship between ON24 and Elite clients. This role is responsible for the effective and successful coordination of … adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value. Conduct frequent reviews with accounts to determine customer satisfaction, risk, and drive KPI's. Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer More ❯

of-Sale Finance industry? We’re looking for an Operations Strategy Specialist who can take our operational processes to the next level while keeping customer outcomes front and centre. This role is all about strategy, efficiency, and impact—you’ll develop and implement smart, scalable solutions to improve contact … stakeholders. Leverage data insights to forecast capacity needs, identify bottlenecks and propose potential solutions. (e.g., automation) Contact Strategy Development Develop and optimise multi-channel customer contact strategies (phone, email, SMS, chat) Use data insights to drive engagement and improve response times. Work with customer service and collections … systems Manage the administration of key systems used within the department Work to continuously improve our contact strategy maximising all touch points of the customer journey Liase with the analytics team to ensure data integrity To succeed in this role, you should bring: Proven experience in operations strategy, process More ❯

to take a key role in Xpedition's efforts to help continue to build a Dynamics 365 Business Central Practice that sits alongside our Customer Engagement and Data & Insights Practices. Xpedition are looking for a Senior Functional Consultant to join our ever-growing team. The main aspects of … the role are understanding customer's requirements and designing D365 or Dynamics NAV software to meet them. Strong consultancy skills are a key requirement as the role will at times be client facing and the successful candidate will also be required to be involved in client workshops, training and … implementation. Responsibilities Analysing customer requirements Conducting client workshops Documenting customer requirements and implementing Business Central/NAV on clients' sites and ongoing customer training and support. Knowledge,Skills &Experience Business Central Certified Professional with 5+ years' experience Previous Partner experience The candidate will either have a proven More ❯

multichannel marketing (including digital media). Building out data roadmaps to optimise media analytics and marketing effectiveness, test and learn frames works and conducting customer and marketing analysis to figure out how to improve personalisation and campaign ROI will all be part of your day to day. As well … be an expert in demonstrating what data and analytics can be used within a modern marketing ecosystem. Combining with martech capabilities to create powerful customer journeys, personalisations, data signals, cross channel interactions and connected journeys. How it can be measured and optimised to continuously drive improvements and enhancements to … business decisions across a range of clients within FMCG, Pharma, Public Sector and Automotive industries. Working closely with them to optimise marketing performance and customer engagement through enhanced data strategies. You should be a self-starter, full of enthusiasm and highly collaborative with the ability to share in More ❯

As a Solution Architect for Finance, you will be expected to work alongside the Sales teams and the Business Architects to understand prospect and customer business and functional objectives, along with the "As-is" and "To-be" state of the organization in order to provide a functional product solution … and demonstrate it back where needed. Customer facing IFS presentations should ensure the knowledge and delivery of the value and technical solution customers expect. Expectations for Solution architects are as follows: Participate in internal and customer/prospect facing product presentations and demonstrations. Provide answers to technical questions … Ensure the successful delivery of Proof of Value tied to the customers' success criteria and business initiatives. Translate technical and business needs into a customer focused value-centric solution. Maintain a high level of knowledge of all products and services including roadmaps and regular liaison with Product Management. Use More ❯

including engineers , data scientists , designers , and researchers , to discover and deliver products that are valuable, viable, usable, and feasible. The Product Manager will champion customer needs, translate market opportunities into product strategies, and drive execution from discovery to launch. At Wireless Logic, we are on an ambitious journey to … solutions. We are evolving into a Product Operating Model, shifting from an IT mindset to a product-driven culture that focuses on solving real customer problems and delivering tangible business outcomes. As part of this transformation, we are building a cutting-edge AI & Analytics platform that will enable businesses … you to help shape it. Your Daily Quest: Define and drive the product strategy for AI-powered analytics, ensuring alignment with business goals and customer needs. Lead product discovery , working closely with customers, designers, and engineers to identify the most critical problems and validate solutions. Develop and own the More ❯

including engineers , data scientists , designers , and researchers , to discover and deliver products that are valuable, viable, usable, and feasible. The Product Manager will champion customer needs, translate market opportunities into product strategies, and drive execution from discovery to launch. At Wireless Logic, we are on an ambitious journey to … solutions. We are evolving into a Product Operating Model, shifting from an IT mindset to a product-driven culture that focuses on solving real customer problems and delivering tangible business outcomes. As part of this transformation, we are building a cutting-edge AI & Analytics platform that will enable businesses … you to help shape it. 🚀 Your Daily Quest: Define and drive the product strategy for AI-powered analytics, ensuring alignment with business goals and customer needs. Lead product discovery , working closely with customers, designers, and engineers to identify the most critical problems and validate solutions. Develop and own the More ❯

including engineers , data scientists , designers , and researchers , to discover and deliver products that are valuable, viable, usable, and feasible. The Product Manager will champion customer needs, translate market opportunities into product strategies, and drive execution from discovery to launch. At Wireless Logic, we are on an ambitious journey to … solutions. We are evolving into a Product Operating Model, shifting from an IT mindset to a product-driven culture that focuses on solving real customer problems and delivering tangible business outcomes. As part of this transformation, we are building a cutting-edge AI & Analytics platform that will enable businesses … you to help shape it. 🚀 Your Daily Quest: Define and drive the product strategy for AI-powered analytics, ensuring alignment with business goals and customer needs. Lead product discovery , working closely with customers, designers, and engineers to identify the most critical problems and validate solutions. Develop and own the More ❯

including engineers , data scientists , designers , and researchers , to discover and deliver products that are valuable, viable, usable, and feasible. The Product Manager will champion customer needs, translate market opportunities into product strategies, and drive execution from discovery to launch. At Wireless Logic, we are on an ambitious journey to … solutions. We are evolving into a Product Operating Model, shifting from an IT mindset to a product-driven culture that focuses on solving real customer problems and delivering tangible business outcomes. As part of this transformation, we are building a cutting-edge AI & Analytics platform that will enable businesses … you to help shape it. 🚀 Your Daily Quest: Define and drive the product strategy for AI-powered analytics, ensuring alignment with business goals and customer needs. Lead product discovery , working closely with customers, designers, and engineers to identify the most critical problems and validate solutions. Develop and own the More ❯

existing clients and proactively identifying areas for continuous improvement. Your responsibilities will include: Managing and developing the Account Management, Design, and Support teams. Overseeing customer engagement from the Free Trial phase, supporting the sales teams during the closing phase, and proactively maintaining customer relationships throughout their lifecycle. … Proactively identifying opportunities to enhance the customer experience to maximize satisfaction and retention. Analyzing and managing KPIs related to customer retention, utilizing advanced analytical and SaaS tools (HubSpot CRM, automation tools). Collaborating closely with Revenue, Sales, and Product teams to achieve the company's strategic objectives. Profile … Qualifications: Minimum of 5 years of successful experience in a similar role in Account Management or Customer Success, ideally in a SaaS environment. Proven expertise in team management and organizational structuring. Strong analytical skills, proficient in performance metrics related to retention, churn, and customer engagement. Essential mastery of More ❯

skilled Senior Data Scientist to join their dynamic analytics team in Manchester. In this role, you will lead strategic data initiatives aimed at optimising customer engagement, pricing, and inventory management across our retail operations. Key Responsibilities: Develop and deploy machine learning models to support business objectives (e.g., customer segmentation, demand forecasting, price optimisation). Conduct deep-dive analyses on customer behaviour, sales trends, and supply chain data. Translate complex data findings into clear, actionable insights for stakeholders. Collaborate with cross-functional teams including marketing, merchandising, and supply chain. Mentor and support junior data scientists and analysts. More ❯

skilled Senior Data Scientist to join their dynamic analytics team in Manchester. In this role, you will lead strategic data initiatives aimed at optimising customer engagement, pricing, and inventory management across our retail operations. Key Responsibilities: Develop and deploy machine learning models to support business objectives (e.g., customer segmentation, demand forecasting, price optimisation). Conduct deep-dive analyses on customer behaviour, sales trends, and supply chain data. Translate complex data findings into clear, actionable insights for stakeholders. Collaborate with cross-functional teams including marketing, merchandising, and supply chain. Mentor and support junior data scientists and analysts. More ❯

join our Digital Experience Team and be the key link between the commercial & operational functions with the IT delivery teams, who always puts the customer at the heart of everything they do. You will own & deliver areas of easyJet's web products and experiences for our customers, driving commercial … return and increased customer engagement & satisfaction. You'll champion best practice and the role our digital channels can play in our commercial, customer & operations programmes while driving the implementation of feature developments through collaborative working with internal and external partners, putting customer insight/analytics at … hands-on, creative person with previous experience in delivering digital products and experiences in an agile environment. A user-focused individual who keeps the customer at the heart of everything you do, while demonstrating strong commercial and operational awareness. Data-driven in your approach, basing decisions on facts rather More ❯