26 to 50 of 341 Remote Customer Engagement Jobs

board additional applications for monitoring Mentor and train customers on the Dynatrace Platform and Best Practices. Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments. Provide regular status updates and project documentation to support efforts at customer engagements. Assist sales team in identifying new opportunities for product and services at customer More ❯

Customer Service & Operations Head of Customer Services, ICIS (Hybrid) Location: London, London, City of, United Kingdom Contract Type: Regular Schedule: 35 Job ID: R95902 About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view … dedicated news channel and supply and demand data. You can learn more about ICIS at the link at: . About the Role We are seeking a dynamic, strategic, and customer focused Head of Customer Service to lead and elevate our global customer-facing teams including Customer Success, Training, and Customer Support. The role is critical … to delivering a consistent, high-quality customer experience while fostering a high-performance culture that is agile, proactive, and aligned with evolving customer expectations. We're looking for a results-driven leader who combines operational expertise with strategic vision, capable of driving innovation and continuous improvement across all customer touchpoints. Responsibilities Strategic Leadership & High-Performance Team Management More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … approach to product innovation and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … approach to product innovation and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement More ❯

AIB has a robust risk management framework and culture in place to ensure risks are taken within the risk appetite set by the Board, in support of AIB's customer franchise and social responsibility. This role is in the Decision Analytics & Insights Team in Risk Analytics. They are responsible for development of predictive models and credit strategies to determine … customer risk profiles, which are then used to automate credit decisions for the Bank's customers. The team also provide management information to inform customer engagement strategies and track the performance of credit models to ensure they continue to operate as expected. Key accountabilities. Analysis & Investigation: Undertake and guide junior data scientists in various complex data analyses … for modelling purposes. Familiarity with data visualisation tools such as QlikView, Power BI, SAS VA or Tableau. Experience writing technical documents that meet internal and regulatory standards. Experience in engagement with regulatory or audit bodies. Strong ability to build relationships and communicate with key stakeholders. Curiosity and inventiveness. Good problem-solving skills with capability to defend their decisions from More ❯

Microsoft business applications in a collaborative, forward-thinking environment. This is an ideal role for a technically strong and hands-on leader with deep experience across Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform. You'll take ownership of technical solution design, mentor a growing team of developers, and work closely with stakeholders to deliver scalable, efficient … BI, Service Bus, and ALM strategies for the Power Platform (preferred). PL-400 certification is a plus. Soft Skills: Strong leadership and mentoring abilities. Clear communication and stakeholder engagement skills. Ability to work across Agile teams and support digital transformation initiatives. Package: Salary: £70,000 - £80,000 (depending on experience) Hybrid working 25 days holiday bank holidays More ❯

Microsoft business applications in a collaborative, forward-thinking environment. This is an ideal role for a technically strong and hands-on leader with deep experience across Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform. You'll take ownership of technical solution design, mentor a growing team of developers, and work closely with stakeholders to deliver scalable, efficient … BI, Service Bus, and ALM strategies for the Power Platform (preferred). PL-400 certification is a plus. Soft Skills: Strong leadership and mentoring abilities. Clear communication and stakeholder engagement skills. Ability to work across Agile teams and support digital transformation initiatives. Package: Salary: £70,000 - £80,000 (depending on experience) Hybrid working 25 days holiday bank holidays More ❯

Microsoft business applications in a collaborative, forward-thinking environment. This is an ideal role for a technically strong and hands-on leader with deep experience across Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform. You'll take ownership of technical solution design, mentor a growing team of developers, and work closely with stakeholders to deliver scalable, efficient … BI, Service Bus, and ALM strategies for the Power Platform (preferred). PL-400 certification is a plus. Soft Skills: Strong leadership and mentoring abilities. Clear communication and stakeholder engagement skills. Ability to work across Agile teams and support digital transformation initiatives. Package: Salary: £70,000 - £80,000 (depending on experience) Hybrid working 25 days holiday bank holidays More ❯

Architect - Up to £100,000 - Hybrid/Remote (UK) Pearson Carter is working with a rapidly growing Microsoft Gold Partner based in Milton Keynes. They specialise in Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, and some Field Service) alongside the Power Platform, delivering bespoke solutions to charities, not-for-profits, health & social care, memberships, and training More ❯

is responsible for the support through code, bug fixing and documentation while achieving targets for the ticket SLA's. Youwill be responsible for code fixes and deployments to existing customer systems. You will be supporting the support consultants with more technical support to resolve any technical tickets. Weare looking for somebody to join our fast growing Service Desk team … through to resolution. Responsible for creating, testing and documenting processes related to Dynamics and Power Platform. Proactive monitoring of systems performance and usage. Production of regular and ad-hoc customer reports. Conducting monthly/ad-hoc/user satisfaction call-backs/surveys. Service Desk Power Platform Developer Managed Services Identifying areas for improvement within the service desk and … collaborating with others across group on company-wide improvements. Presenting new features introduced in releases by Microsoft and involved in Evergreening customer sites. Acting as a technical point of escalation. Bringing your personal energy and enthusiasm to your work for clients. What will you bring? You will have ideally 3 years of experience in a service focused role. Preferably More ❯

Our client are an established D365 CRM End User who are seeking a Senior Dynamics Developer to play a critical role in the design, development and delivery of D365 Customer Engagement. You'll be required to work closely with stakeholders across the business, driving the technical evolution of their CRM platform and acting as a key contributor in their … coding standards, and DevOps processes for the Dynamics environment Provide mentorship and guidance to junior developers as the team grows Contribute to the long-term strategy for CRM and customer experience capabilities Experience - Proven experience developing and supporting Microsoft Dynamics 365 CE/CRM Strong proficiency in C#, JavaScript, Power Platform (Power Automate, Power Apps), and Azure services Experience More ❯

pivotal role in the digital transformation for the Aspire Airport Lounge brand. This role requires an experienced CRM professional with strong Salesforce expertise, a data-driven approach, and a customer first mindset. The ideal candidate will have a strong background in CRM Management and Loyalty alongside a blend of technical skill and strategic vision, ensuring that our CRM efforts … support both customer satisfaction and revenue growth. As a CRM Manager, you will leverage data-driven insights to inform strategy, working closely with cross-functional teams to implement personalised campaigns. They are also responsible for the optimisation of our CRM experience and strategy across each stage of the customer lifecycle including engagement, conversion, and retention. The post … Airport Lounges. Job Responsibilities: CRM Management Lead CRM integration and segmentation strategies using Salesforce, ensuring optimal performance and user adoption. Support the Head of Digital and eCommerce in maintaining customer data integrity and building a single customer view. Collaborate with IT and vendors to troubleshoot, integrate, and enhance Salesforce functionalities. Establish automated workflows to improve internal processes and More ❯

and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job * Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. * Support Digital Transformation deployment, go live, service introduction and post … performance and functionality. * Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise. What you need: * In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. * Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and More ❯

IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services.The Job* Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules.* Support Digital Transformation deployment, go live, service introduction and post … system performance and functionality.* Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise.What you need:* In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation.* Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience … translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game … changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE … Senior Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

a Junior Product Executive role to join a friendly innovative team. You will be involved in data analysis, and hands-on product testing, assisting in optimizing product performance, gathering customer insights, and ensuring the robotics deliver an exceptional user experience. This role is perfect for someone who enjoys problem-solving, experimentation, and working with cutting-edge technology. Key Responsibilities … usability. Testing and Troubleshooting: Conduct field tests, collate user feedback, analyse performance data, and report findings to improve product functionality and user interaction. Market Research: Help gather insights on customer needs, competitor products, UI/UX trends and industry development. Dealer and Customer Engagement: Assist in training sessions, product demonstrations, and gathering user feedback. Documentation: Help prepare More ❯

a Junior Product Executive role to join a friendly innovative team. You will be involved in data analysis, and hands-on product testing, assisting in optimizing product performance, gathering customer insights, and ensuring the robotics deliver an exceptional user experience. This role is perfect for someone who enjoys problem-solving, experimentation, and working with cutting-edge technology. Key Responsibilities … usability. Testing and Troubleshooting: Conduct field tests, collate user feedback, analyse performance data, and report findings to improve product functionality and user interaction. Market Research: Help gather insights on customer needs, competitor products, UI/UX trends and industry development. Dealer and Customer Engagement: Assist in training sessions, product demonstrations, and gathering user feedback. Documentation: Help prepare More ❯

Salary: circa £65k plus bonus About the Role: On behalf of a leading UK wide organisation based in the Midlands, we are looking to appoint a talented Dynamics 365 Customer Engagement (CE)/CRM Developer . This is an exciting opportunity to join a forward-thinking team where you’ll play a key role in delivering tailored D365 … services. Experience with Power Platform (PowerApps, Power Automate). Familiarity with Azure services and cloud-based architecture. Excellent problem-solving skills and attention to detail. Strong communication and stakeholder engagement skills. Ability to work independently and collaboratively within a team. Desirable: Microsoft certifications in Dynamics 365 or related technologies. Experience working in an Agile environment. What’s on Offer More ❯

Salary: circa £65k plus bonus About the Role: On behalf of a leading UK wide organisation based in the Midlands, we are looking to appoint a talented Dynamics 365 Customer Engagement (CE)/CRM Developer . This is an exciting opportunity to join a forward-thinking team where you'll play a key role in delivering tailored D365 … services. Experience with Power Platform (PowerApps, Power Automate). Familiarity with Azure services and cloud-based architecture. Excellent problem-solving skills and attention to detail. Strong communication and stakeholder engagement skills. Ability to work independently and collaboratively within a team. Desirable: Microsoft certifications in Dynamics 365 or related technologies. Experience working in an Agile environment. What's on Offer More ❯

or expert level – PL-200 minimum; PL-600 strongly preferred. Demonstrable expertise running workshops, fit-gap and process-mapping sessions with senior business stakeholders. Working knowledge of Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service). Strong written and verbal communication skills; able to translate technical detail into business value. Track record of mentoring More ❯

discovery through to flawless go-to-market and continuous improvement, ensuring efficient delivery of high-priority initiatives with robust requirements and agile practices. Champion User & Data-Centricity: Deeply understand customer needs and pain points through qualitative and quantitative insights for informed decision making, centred on our customers and partners, and network effects. Inspire & Influence: Be a product evangelist, effectively … and self-starter attitude, comfortable with autonomy, change and thriving in fast-paced environments. Ability to coach, develop and mentor other PMs in the team Experience within loyalty and customer engagement welcome, but not mandatory Comfortable with key collaboration and analytical tools - e.g. JIRA, Figma, Miro, Tableau Problem-Solving & adaptability - demonstrated ability to thrive in the ambiguous, proactively More ❯

This role focuses on helping companies make smarter decisions using data. As an analyst, you'd work with clients to understand their challenges-such as improving marketing campaigns or customer engagement-and then analyze their data to find patterns, trends, and answers. You'd use tools like Power BI, Tableau, SQL, and possibly Python to analyze large datasets More ❯

Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯

Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯