76 to 100 of 457 Remote Customer Engagement Jobs

their quality and compliance regulated processes. As we continue to expand, we seek a passionate and driven individual to join our team as a Customer Success Manager, Digital Touch. As a Digital Touch CSM, you'll play a crucial role in enabling a strong customer outreach in a … scalable way, ensuring their success with our products and services. You'll be responsible for managing digital interactions, negotiating renewals, implementing strategies to drive customer engagement and retention, and mitigating risk. Why Join Us? We adhere to our values - Customer Success, Sense of Urgency, Employee Empowerment, Collaboration … and growing team. Responsibilities: Maintain consistent digital interactions with customers, providing support and assistance as needed. Manage and negotiate renewal & expansion opportunities to maximize customer retention and growth. Ability to manage a book of business comprising over 100 customers. Utilize software tools to keep customer records up-to More ❯

system. -Developing Java/Spring-based REST APIs within a Web 2.0 framework and a continuous integration environment. -Work on the next generation of customer engagement systems for federal service agencies. Minimum Qualifications: - 8+ years of experience in Java development for enterprise applications - 1+ years of experience with … management system, Java, Spring, spring boot, REST APIs, Restful, Rest, API, APIs, Web 2.0, framework, continuous integration environment, CICD, CI/CD, next-generation, customer engagement systems, federal service agencies, implement, implemented, implements, implementing, software solutions, AngularJS, Angular, Javascript, JS. J2EE, HTML, CSS, Java script, Bootstrap, Java, Java More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a … way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a … way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward More ❯

that leverage Finastra's core banking solutions. You will manage the implementation lifecycle end-to-end for SaaS, cloud, and on-prem solutions, oversee customer engagements, and coordinate cross-functional teams to deliver to time, quality, and cost expectations. This role demands deep knowledge of core banking solutions, SaaS … and cloud implementation processes, excellent program and project management skills, and the ability to align software implementations with customer business objectives. Key Responsibilities: Program Planning and Strategy: Define the scope, objectives, and success metrics for Finastra's universal banking solutions implementations in collaboration with customer stakeholders. Align on … scope of work with key customer stakeholders and Finastra stakeholders. Develop detailed program roadmaps, incorporating timelines, resource allocation, and risk mitigation strategies. Align program deliverables with both customer goals and Finastra's strategic product roadmap and release schedule. Customer Engagement and Relationship Management: Act as the More ❯

transformation for the Aspire Airport Lounge brand. This role requires an experienced CRM professional with strong Salesforce expertise, a data-driven approach, and a customer first mindset. The ideal candidate will have a strong background in CRM Management and Loyalty alongside a blend of technical skill and strategic vision … ensuring that our CRM efforts support both customer satisfaction and revenue growth. As a CRM Manager, you will leverage data-driven insights to inform strategy, working closely with cross-functional teams to implement personalised campaigns. They are also responsible for the optimisation of our CRM experience and strategy across … each stage of the customer lifecycle including engagement, conversion, and retention. The post-holder will be confident in working with external digital and marketing agency partners to ensure delivery on agreed objectives and value for money for Aspire Airport Lounges. Job Responsibilities: CRM Management Lead CRM integration and More ❯

Role type: People Manager Profession: Technical Support Employment type: Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited … CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered … more from their Microsoft investment. In SCIM Security and Compliance, we actively work to secure every digital experience of our customers through industry-leading customer support. This is for an M2 job leading our support teams in EMEA delivering support for Threat Protection, products under the Microsoft Defender brand. More ❯

Software Solutions Lead works directly with customers to define, develop, and deliver software solutions that drive business value. This role requires technically skilled and customer-oriented leaders who excel in managing teams, gathering requirements, and architecting tailored solutions, collaborating closely with customers, project managers, internal development teams, and stakeholders … to ensure successful project execution and customer satisfaction. Customer Engagement & Solutions Definition Act as the primary technical advisor for customers, understanding their business needs and translating them into technical solutionsLead discovery sessions to gather and document functional and non functional requirements Develop high-level solution architectures and … ensure alignment with customer goals and best practices Present and communicate solutions effectively to both technical and non technical stakeholders Team Leadership & Project Execution Provide line management to a team of software engineers through supporting career development, annual reviews and regular 1:1's Lead and mentor software engineers More ❯

Software Solutions Lead works directly with customers to define, develop, and deliver software solutions that drive business value. This role requires technically skilled and customer-oriented leaders who excel in managing teams, gathering requirements, and architecting tailored solutions, collaborating closely with customers, project managers, internal development teams, and stakeholders … to ensure successful project execution and customer satisfaction. Customer Engagement & Solutions Definition Act as the primary technical advisor for customers, understanding their business needs and translating them into technical solutionsLead discovery sessions to gather and document functional and non functional requirements Develop high-level solution architectures and … ensure alignment with customer goals and best practices Present and communicate solutions effectively to both technical and non technical stakeholders Team Leadership & Project Execution Provide line management to a team of software engineers through supporting career development, annual reviews and regular 1:1's Lead and mentor software engineers More ❯

Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager! What you will do As a Customer Success Manager, you … will: Develop strong customer relationships and serve as the primary point of contact between clients and our business. Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One. Provide training and demonstrations to help customers maximize the value of FBO One. Assist the sales team by … supporting lead generation, managing sales opportunities, and conducting product demonstrations. Facilitate smooth transitions for new customers from sales to active users. Identify customer needs and proactively offer solutions to enhance satisfaction and retention. Address customer concerns, coordinating with internal teams to resolve issues promptly. Collect and share customer More ❯

Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager . What you will do: As a Customer Success Manager … you will: Develop strong customer relationships and serve as the primary point of contact between clients and our business. Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One. Provide training and demonstrations to help customers maximize the value of FBO One. Assist the sales team … by supporting lead generation, managing sales opportunities, and conducting product demonstrations. Facilitate smooth transitions for new customers from sales to active users. Identify customer needs and proactively offer solutions to enhance satisfaction and retention. Address customer concerns, coordinating with internal teams to resolve issues promptly. Collect and share More ❯

Introduction JOIN US! We seek a Customer Success Leader to join our SymphonyAI Retail team , based in Europe . As a key member of the SymphonyAI Retail team, you will work closely with senior leadership, product teams, and customers across the EMEA region to drive successful adoption and satisfaction … with our retail solutions. You will manage a team of Customer Success Managers and Client Partner Managers, ensuring alignment with sales targets and customer Net Promoter Scores (NPS). Your expertise and leadership will be crucial in ensuring our customers achieve their business goals through our AI-driven … innovations. Job Description What you'll do Lead the Customer Success strategy for EMEA, ensuring a seamless and positive customer experience from onboarding through to long-term partnership. Manage a team of Customer Success Managers and Client Partner Managers, setting clear performance goals and fostering a high More ❯

Customer Success Manager Who is Epsilon: Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach … across the U.S. Why work for Epsilon: In joining Epsilon's team, you will have the opportunity to contribute to Epsilon's business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements. Epsilon invests in our employees by promoting from within and … and 401(k) with immediate contribution. Where you'll work: This is a hybrid onsite/remote opportunity where you will report to the customer location in Falls Church, VA and have the flexibility to work from home based on business needs. An average day: As Customer Success More ❯

As a Customer Engineer, you will be a key player in driving our customers' success by translating their business needs into innovative and effective technical solutions. You will partner with sales teams to understand customer challenges, design and present compelling solutions, and guide customers through the implementation and … blend of technical depth, business acumen, and strong communication skills, with a specialization in applying Generative AI technologies to solve complex business problems. A Customer Engineer needs a blend of strong technical skills in cloud-native technologies, including AI/ML, and excellent communication and problem-solving abilities to … SQL and NoSQL databases, including database solutions for AI/ML applications (e.g., vector databases). Experience with enterprise architecture frameworks and methodologies. Responsibilities: Customer Engagement: Partner with sales teams to identify and qualify business opportunities and understand key customer technical objections, with a focus on Generative More ❯

and strategic execution. You'll also work closely with digital, product marketing, demand gen, sales, and brand & communications to ensure content supports the entire customer journey - from acquisition to retention - helping BrightLocal achieve its growth ambitions. Key responsibilities: Content strategy and execution Develop and own a full-funnel content … Ensure content strategy integrates seamlessly with brand, demand generation and digital marketing channels (PR, social, SEO, paid media, email, lead gen) to amplify reach, engagement, and conversions. Define and deliver a content roadmap with clear business impact. Stay ahead of SEO trends, AI-driven content, and evolving B2B content … marketing best practices. Lifecycle-driven content marketing Create lifecycle-driven content for BrightLocal's customer personas that improves acquisition and activation, and deepens customer engagement to increase retention and expansion. This includes: Position BrightLocal as a trusted authority and thought leader through original research, expert content, and More ❯

other Performance Analysis Understand the subscription profitability model and help identify key growth drivers. Monitor and define trajectory for subscription KPIs, generating reports on customer behaviour and program efficiency. Track subscription trends, ensuring data accuracy and timely insights for management. Familiarise, own and Improve the Subscription lookalike model. Extend … the lookalike model to other relevant metrics (ie AOV). Understand current performance and drivers of loyalty. A/B Testing and Customer Insights Design, execute, and report on A/B tests to optimise subscription offerings, pricing, and customer engagement strategies. Analyse customer behaviour to More ❯

Engagement Lead – Eligible for SC Duration: 6 Months Location: Hybrid (London/South West) Rate: £650 - £750/day DOE Status: INSIDE IR35 Clearance: Eligible for SC Clearance Start Date: 2 Weeks Summary My market leading client is seeking to secure the services of an Engagement Lead to … collaboration with the Ministry of Defence (MoD) over the coming months. The consultants must demonstrate a proven track record of working in highly complex engagement programmes, possess strong client facing skills and work as the primary point of contact for the customer. Some understanding of technical principles is required … however, this role will be primarily a customer engagement position, ensuring a high level of service and satisfaction in the delivery of the programme. Key Skills Extensive knowledge of engagement programmes in highly sensitive environments Strong Knowledge of products such as Ansible, Kubernetes and OpenShift Container Platform More ❯

Propel is partnering with this rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We're looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success, particularly in … a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients. If you're a data-driven account manager, skilled at handling client relationships and renewals, and have a background in SaaS or subscription-based services … their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work More ❯

force behind successful project execution in installation, service, and parts within the EMEA region. Collaborating with regional and global teams, you will ensure efficiency, customer satisfaction, and adherence to our high standards. Your focus will be on overseeing project phases from sales handoff to ongoing service support in the … support functions. Implement project management best practices to ensure adherence to standards and templates. Manage transitions between sales, operations, and service teams to ensure customer satisfaction. Customer Engagement: Maintain strong relationships with customers, providing updates on project progress. Address and resolve customer escalations promptly. Drive accountability … solving abilities. Financial oversight skills, including managing project budgets and contract negotiations. Performance Metrics: Manage significant revenue and margin targets, ensuring operational efficiency and customer satisfaction across projects. If you're ready to take on this exciting challenge and be part of a fast-growing industry, we want to More ❯

also need to have the ability to coordinate a virtual team efficiently to achieve this goal. What you will do: Generate pipeline by identifying customer's objectives and initiatives and help them achieve their goals using Red Hat solutions. Report the pipeline of opportunity within systems and accurately forecast … revenue. Use account planning, MEDDPIC and leadership skills to efficiently and effectively manage and direct multiple Red Hat associates. Uncover customer business ambitions related to IT efficiency, data availability, cloud management, and modern application development and the challenges that they face in achieving them. Gain a good understanding of … constructed plans to implement sales strategies. Ability to develop relationships and credibility at enterprise architect, business development and C-level throughout organizations. Experience securing customer meetings at the appropriate level to uncover or initiate customer projects and opportunities. Ability to meet in-person at customer sites when More ❯

is aligned to the Cloudways business unit. You will own the vision and strategy for the Cloudways website, optimizing web marketing operations to drive customer acquisition and revenue growth through self-serve and product-led growth (PLG). This is a senior-level role with complete ownership of our … digital user experience strategies across the full acquisition funnel. Using your knowledge of SaaS technology and/or eCommerce GTM models, you will identify customer lifecycle tactics to scale user conversion, encourage product adoption, and build customer loyalty through cost effective growth strategies. As the leader of our … digital marketing function, you will manage the team responsible for conversion rate optimization, online pre-sales engagement, email marketing programs, and customer lifecycle marketing initiatives, reporting directly to the VP of Marketing. You will work within a cross-functional Marketing, Product, and Engineering matrix to ensure our website More ❯

Job Title: Customer Success Manager- FinTech (Intermediated Lending) Location: Manchester, with hybrid working available (2-3 days per week onsite in Manchester) Industry: Financial Technology (FinTech) Job Type: Full-Time The Role: We are seeking a Customer Success Manager (CSM) to join a fast-growing fintech start-up. … This role focuses on implementation and delivery, requiring a strong project manager and stakeholder manager who can independently handle complex deliveries and elevate customer engagement from support to a strategic partnership. What You’ll Do: As a Customer Success Manager, you will work directly with clients to … products and services. You will manage day-to-day client communications, support project initiatives, and play an active role in the success of our customer accounts. Your focus will be on enhancing client satisfaction, supporting upsell initiatives, and ensuring seamless collaboration between teams. Implementation & Delivery: Own the onboarding and More ❯

BBC Studios' International News division produces world-leading content that shapes news delivery across platforms globally. With a focus on data-driven insights and customer engagement, the division is pivotal in defining the BBC's direct-to-consumer (D2C) strategy. THE ROLE BBC Studios now have an exciting … vacancy for a Lead Data Analyst within our award-winning International News division. This role is crucial for understanding customer behaviour and shaping the BBC's D2C strategy. The Lead Data Analyst will lead the development and implementation of a data and insights ecosystem, leveraging advanced analytics and proprietary … tools to support all aspects of the acquisition and engagement funnel. The role also involves optimizing performance of product and marketing initiatives, building models to identify trends and patterns in customer behaviour, and collaborating with experimentation and data science teams to enhance overall marketing and product effectiveness. Working More ❯

excel in navigating large, complex organisations, working across architecture teams, buying committees, procurement, and departmental needs. While maintaining a hunter mindset, SAEs prioritise focused engagement over rapid acquisitions, driving revenue growth through strategic account management and deepening customer partnerships. Success in this role requires technical understanding, executive influence … What you will be doing Manage and Grow Strategic Customers - Develop and execute strategic account plans for high-value accounts, addressing growth objectives and customer needs. Build Deep Customer Relationships - Engage with key stakeholders, including architecture teams, buying committees, and procurement, to expand Matillion's presence. Drive New … Business - Identify, research, and secure new strategic customers through targeted prospecting and engagement strategies. Lead the Full Sales Cycle - Manage deals from discovery to onboarding, collaborating with Solutions Engineers and Customer Success teams for seamless execution. Develop Partner Relationships - Work closely with technology and consulting partners, fostering strong More ❯

Commercial Enablement will report to the Operations Director and play a pivotal role in driving revenue growth and operational efficiency across Sales, Marketing, and Customer Success teams. You will equip these teams with optimised processes, tools, and strategic resources to improve performance and customer engagement. This role requires … strategic resources to improve performance across all commercial-facing teams. Roll out tailored enablement programmes to ensure alignment and efficiency between Sales, Marketing, and Customer Success functions. Operational Efficiency & Process Optimisation: Oversee the technology stack, including CRM systems, Martech, and automation workflows, ensuring tools support revenue growth and operational … owner for FT Professional's tech stack, leading evaluations, renewals, and return on investment assessments. Cross-Functional Collaboration: Partner with Marketing, Sales, Product, and Customer Success leaders to ensure product go-to-market strategies align with revenue objectives. Collaborate with senior stakeholders to drive customer engagement and More ❯