Customer Service Transformation Consultant
- Hiring Organisation
- Hays
- Location
- Oxfordshire, South East, United Kingdom
- Employment Type
- Contract, Work From Home
from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni-Channel, Knowledge, Flow, reporting and AI capabilities. Strong analytical skills with the ability to interrogate operational data and identify improvement opportunities. Practical understanding of automation and AI within customer service environments. Excellent stakeholder management … influencing skills. Desirable Experience UiPath or other enterprise automation platforms. Conversational AI, chatbot or IVR transformation programmes. Knowledge management transformation. Salesforce Administration or Service Cloud certification. Experience within high-volume customer service environments such as travel, hospitality or consumer services. If you have a proven track record of transforming ...