Remote Line Management Jobs

201 to 225 of 264 Remote Line Management Jobs

Data, AI & Innovation Manager

London, United Kingdom
Hybrid / WFH Options
National Skills Agency
access permissions, version control, and compliance safeguards. Ensure all reporting meets relevant regulatory, audit, and compliance standards. Provide the senior leadership team with strategic insights to inform forecasting, risk management, and performance reviews. Line-manage a small IT/digital team with a broad remit across hardware, software, and innovation. Commission and oversee third-party partners when required. … or similar sectors. Familiarity with industry-specific compliance and reporting standards. Awareness of data protection, security, and audit requirements. Exposure to business systems such as CRM, ERP, or apprenticeship management platforms. More ❯
Employment Type: Permanent
Salary: GBP 41,000 - 46,000 Annual
Posted:

Data, AI & Innovation Manager

City, Manchester, United Kingdom
Hybrid / WFH Options
National Skills Agency
access permissions, version control, and compliance safeguards. Ensure all reporting meets relevant regulatory, audit, and compliance standards. Provide the senior leadership team with strategic insights to inform forecasting, risk management, and performance reviews. Line-manage a small IT/digital team with a broad remit across hardware, software, and innovation. Commission and oversee third-party partners when required. … or similar sectors. Familiarity with industry-specific compliance and reporting standards. Awareness of data protection, security, and audit requirements. Exposure to business systems such as CRM, ERP, or apprenticeship management platforms. More ❯
Employment Type: Permanent
Salary: GBP 41,000 - 46,000 Annual
Posted:

Onsite Support Lead, Senior with Security Clearance

Arlington, Virginia, United States
Hybrid / WFH Options
CGI
overseeing service delivery, ensuring adherence to quality standards like ITIL, and maintaining high customer satisfaction through effective technical guidance and leadership. Key responsibilities include staff development, performance monitoring, stakeholder management, technical troubleshooting, and the implementation of new technologies and processes within the organization's on-site environment. CGI Federal is growing its high-performance team whose members share a … in a collaborative, fast-paced, outcome-driven mission. This position is located in USA VA Arlington, however, a hybrid working model is acceptable. Your future duties and responsibilities: • Team Management & Development: Line manage, mentor, and motivate the onsite support team to achieve organizational objectives, fostering a positive and collaborative environment. • Service Delivery Oversight: Manage daily onsite support operations … for improvement and ensure consistent, high-quality service delivery. • Technical Leadership: Provide technical guidance and expertise on LAN infrastructure, system modernization, and the deployment of new IT capabilities. • Stakeholder Management: Build strong relationships with internal stakeholders and end-users to effectively meet IT support needs and promote new technologies. • Process Improvement: Identify inefficiencies in processes and workflows, then recommend More ❯
Employment Type: Permanent
Salary: USD 200,000 Annual
Posted:

Associate Director of Commercial and Social Value

Cardiff, United Kingdom
Hybrid / WFH Options
Digital Health and Care Wales
of the job Commitment to DHCW values and behaviours, including Compassionate Leadership. Ability to work flexibly, including hybrid working arrangements. Travel throughout Wales as required. Participation in on-call management rota Commitment to supporting the organisation's mission to encourage and embrace diversity and inclusion across the NHS. The ability to speak Welsh is desirable for this post; Welsh … to procurement and Social Value specialists. Develop workforce capability and succession planning for commercial and Social Value roles. Champion Social Value across all levels of the organisation. Responsible as line manager for the commercial team and additionally as the lead for DHCWs multi-disciplinary social value teams across the organisation Responsible for the delivery of social value training across … a national level and/or involving multiple organisations. Experience embedding Social Value into procurement decision-making. Experience influencing and presenting to Boards and senior stakeholders. Experience with risk management in commercial and procurement settings. Track record of driving innovation through commercial strategy. Experience managing multidisciplinary teams and building capability. Experience implementing performance monitoring frameworks and KPIs Effective relationships More ❯
Employment Type: Permanent
Salary: £92713.00 - £106919.00 a year
Posted:

Project Manager with Security Clearance

Bethesda, Maryland, United States
Hybrid / WFH Options
Leidos
managing risks, escalating impediments, and helping to drive continuous process improvement. You will interact directly with customers (e.g., end-users, system owners, stakeholders) and will support a variety of management activities and practices with a team of highly motivated, technical individuals who work in a collegial, collaborative work environment. This team includes software developers, systems engineers, product owners, data … a flexible schedule and, occasionally, some tasks may be performed remotely. Percentage of remote work will vary based on client requirements/deliverables. Your key role is to provide management oversight of the Task Order, ensuring deliverables are provided on schedule and within budget. You will utilize your project management background to accomplish the following: Take the lead … for customer Schedule TEMs with customer and partners, if needed and moderate the sessions Attend customer meetings to provide status and communicate risks/roadblocks Provide support to Program Management Office (PMO) to create customer and internal Leidos presentations including program roadmap, program review, staffing plan, etc. Update and maintain program risk register Identify staffing and skills needs on More ❯
Employment Type: Permanent
Salary: USD 162,150 Annual
Posted:

Organisational Performance Manager

Location to be confirmed at interview, United Kingdom
Hybrid / WFH Options
Digital Health and Care Wales
Job summary An exciting opportunity has arisen in our organisational performance team to support the development, implementation and continuous improvement of a robust corporate performance management framework for the Strategic Health Authority (SHA), which is consistent with the SHA's Strategic Direction and Operational Plan and actively promote a culture of excellence. The ability to speak Welsh is desirable … are committed to recognising and celebrating our staff as the most valuable part of our organisation. Job description Job responsibilities Support the development and implementation of a corporate performance management framework aligned with strategic goals. Lead and manage a team of analysts, ensuring delivery of performance outputs and staff development. Represent the Organisational Performance function at internal and external … support multi-agency performance frameworks. Person Specification Qualifications and Knowledge Essential Educated to degree level or equivalent experience and additional specialist knowledge acquired at Masters Level or equivalent Performance Management experience Desirable Registered with a relevant informatics professional body Experience Essential Significant experience in an information/performance management role Experience of performance management frameworks and processes More ❯
Employment Type: Permanent
Salary: £48527.00 - £55532.00 a year
Posted:

Junior Product Manager

St. Neots, Cambridgeshire, East Anglia, United Kingdom
Hybrid / WFH Options
MASS Consultants
to 4 x salary Multiple Save schemes Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Continuous Professional development support Annual Wellness Allowance Our busy Product Management team is small but expanding due to increased work and new business. Its a really exciting time to be joining us with business at record levels which are still … could be either our Lincoln (LN6 3AS) or St Neots (PE19 6BN) office but hybrid working will be available where weekly working from home days are agreed with your line manager. A full driving licence and own transport is essential. How youll support us Support the Head of Product Management in the creation, delivery and ongoing maintenance of … area Basic proficiency in data analysis and presentation tools (excel, google sheets, PowerPoint) Desirable : Degree in Business Studies, Marketing or other relevant area Internship or work experience in product management roles Exposure to working with cross functional teams (Sales, Marketing, Development) Our non-negotiables: Due to the highly secure nature of the projects that you will be involved with More ❯
Employment Type: Permanent, Work From Home
Salary: £30,000
Posted:

Business Intelligence Lead

London Area, United Kingdom
Hybrid / WFH Options
Eden Smith Group
Job Details Directorate: Corporate Services Department/Team: Strategy and Business Intelligence Location: London-based office with flexibility to work remotely Hours: Contracted hours to be agreed locally with line manager Job Purpose The Business Intelligence (BI) Reporting Lead will be the organisation’s leading expert in Power BI and other reporting tools, playing a key role in enhancing … Act as the organisation’s BI reporting expert, collaborating with IT to develop, procure, and optimise BI tools, including the extraction, transformation, and loading (ETL) of complex datasets in line with technical standards. Lifecycle Management: Oversee the complete lifecycle of Power BI reports and dashboards—from gathering requirements to deployment, maintenance, and archiving. Reports and Dashboard Development: Lead … and problem-solving skills (Essential) Demonstrated ability to resolve complex technical problems (Essential) Experience managing third-party vendors (Essential) Strong interpersonal and influencing skills (Essential) Excellent organisational and workload management abilities (Essential) Dimensions of the Role Resources: Accountable for the strategic positioning and maintenance of BI tools across the organisation. Key Relationships Internal: Collaborates with all business units and More ❯
Posted:

Business Intelligence Lead

City of London, London, United Kingdom
Hybrid / WFH Options
Eden Smith Group
Job Details Directorate: Corporate Services Department/Team: Strategy and Business Intelligence Location: London-based office with flexibility to work remotely Hours: Contracted hours to be agreed locally with line manager Job Purpose The Business Intelligence (BI) Reporting Lead will be the organisation’s leading expert in Power BI and other reporting tools, playing a key role in enhancing … Act as the organisation’s BI reporting expert, collaborating with IT to develop, procure, and optimise BI tools, including the extraction, transformation, and loading (ETL) of complex datasets in line with technical standards. Lifecycle Management: Oversee the complete lifecycle of Power BI reports and dashboards—from gathering requirements to deployment, maintenance, and archiving. Reports and Dashboard Development: Lead … and problem-solving skills (Essential) Demonstrated ability to resolve complex technical problems (Essential) Experience managing third-party vendors (Essential) Strong interpersonal and influencing skills (Essential) Excellent organisational and workload management abilities (Essential) Dimensions of the Role Resources: Accountable for the strategic positioning and maintenance of BI tools across the organisation. Key Relationships Internal: Collaborates with all business units and More ❯
Posted:

Business Intelligence Lead

london, south east england, united kingdom
Hybrid / WFH Options
Eden Smith Group
Job Details Directorate: Corporate Services Department/Team: Strategy and Business Intelligence Location: London-based office with flexibility to work remotely Hours: Contracted hours to be agreed locally with line manager Job Purpose The Business Intelligence (BI) Reporting Lead will be the organisation’s leading expert in Power BI and other reporting tools, playing a key role in enhancing … Act as the organisation’s BI reporting expert, collaborating with IT to develop, procure, and optimise BI tools, including the extraction, transformation, and loading (ETL) of complex datasets in line with technical standards. Lifecycle Management: Oversee the complete lifecycle of Power BI reports and dashboards—from gathering requirements to deployment, maintenance, and archiving. Reports and Dashboard Development: Lead … and problem-solving skills (Essential) Demonstrated ability to resolve complex technical problems (Essential) Experience managing third-party vendors (Essential) Strong interpersonal and influencing skills (Essential) Excellent organisational and workload management abilities (Essential) Dimensions of the Role Resources: Accountable for the strategic positioning and maintenance of BI tools across the organisation. Key Relationships Internal: Collaborates with all business units and More ❯
Posted:

Business Intelligence Lead

london (city of london), south east england, united kingdom
Hybrid / WFH Options
Eden Smith Group
Job Details Directorate: Corporate Services Department/Team: Strategy and Business Intelligence Location: London-based office with flexibility to work remotely Hours: Contracted hours to be agreed locally with line manager Job Purpose The Business Intelligence (BI) Reporting Lead will be the organisation’s leading expert in Power BI and other reporting tools, playing a key role in enhancing … Act as the organisation’s BI reporting expert, collaborating with IT to develop, procure, and optimise BI tools, including the extraction, transformation, and loading (ETL) of complex datasets in line with technical standards. Lifecycle Management: Oversee the complete lifecycle of Power BI reports and dashboards—from gathering requirements to deployment, maintenance, and archiving. Reports and Dashboard Development: Lead … and problem-solving skills (Essential) Demonstrated ability to resolve complex technical problems (Essential) Experience managing third-party vendors (Essential) Strong interpersonal and influencing skills (Essential) Excellent organisational and workload management abilities (Essential) Dimensions of the Role Resources: Accountable for the strategic positioning and maintenance of BI tools across the organisation. Key Relationships Internal: Collaborates with all business units and More ❯
Posted:

Business Intelligence Lead

slough, south east england, united kingdom
Hybrid / WFH Options
Eden Smith Group
Job Details Directorate: Corporate Services Department/Team: Strategy and Business Intelligence Location: London-based office with flexibility to work remotely Hours: Contracted hours to be agreed locally with line manager Job Purpose The Business Intelligence (BI) Reporting Lead will be the organisation’s leading expert in Power BI and other reporting tools, playing a key role in enhancing … Act as the organisation’s BI reporting expert, collaborating with IT to develop, procure, and optimise BI tools, including the extraction, transformation, and loading (ETL) of complex datasets in line with technical standards. Lifecycle Management: Oversee the complete lifecycle of Power BI reports and dashboards—from gathering requirements to deployment, maintenance, and archiving. Reports and Dashboard Development: Lead … and problem-solving skills (Essential) Demonstrated ability to resolve complex technical problems (Essential) Experience managing third-party vendors (Essential) Strong interpersonal and influencing skills (Essential) Excellent organisational and workload management abilities (Essential) Dimensions of the Role Resources: Accountable for the strategic positioning and maintenance of BI tools across the organisation. Key Relationships Internal: Collaborates with all business units and More ❯
Posted:

SDR Manager

City of London, London, United Kingdom
Hybrid / WFH Options
Propel
new product launches this year Significant expansion of the London sales team (from 20 SDRs to 60+ planned) Hybrid working, central London office Now, they’re building out their management layer to support the next phase of scale. The Role – Onboarding SDR Manager As Onboarding SDR Manager, you’ll be the first line of leadership for new SDRs … they begin their sales career. You’ll play a hands-on role in shaping their development, ensuring they master the fundamentals and are on track for progression. Key responsibilities: Line-manage a team of ~8 SDRs (initially fewer, scaling over time) Own onboarding, coaching, and early-stage training (cold calling, objection handling, CRM use, lead qualification) Run structured … 1s, weekly training sessions, and performance reviews Collaborate with Marketing, New Business, and Account Management to align activity with strategy Analyse early pipeline metrics, trial creation, and SDR KPIs Help recruit, interview, and onboard new SDR hires About You 1–2 years’ SDR or SDR team lead experience Proven coaching skills with a people-first mindset Strong communication style More ❯
Posted:

SDR Manager

London Area, United Kingdom
Hybrid / WFH Options
Propel
new product launches this year Significant expansion of the London sales team (from 20 SDRs to 60+ planned) Hybrid working, central London office Now, they’re building out their management layer to support the next phase of scale. The Role – Onboarding SDR Manager As Onboarding SDR Manager, you’ll be the first line of leadership for new SDRs … they begin their sales career. You’ll play a hands-on role in shaping their development, ensuring they master the fundamentals and are on track for progression. Key responsibilities: Line-manage a team of ~8 SDRs (initially fewer, scaling over time) Own onboarding, coaching, and early-stage training (cold calling, objection handling, CRM use, lead qualification) Run structured … 1s, weekly training sessions, and performance reviews Collaborate with Marketing, New Business, and Account Management to align activity with strategy Analyse early pipeline metrics, trial creation, and SDR KPIs Help recruit, interview, and onboard new SDR hires About You 1–2 years’ SDR or SDR team lead experience Proven coaching skills with a people-first mindset Strong communication style More ❯
Posted:

SDR Manager

london, south east england, united kingdom
Hybrid / WFH Options
Propel
new product launches this year Significant expansion of the London sales team (from 20 SDRs to 60+ planned) Hybrid working, central London office Now, they’re building out their management layer to support the next phase of scale. The Role – Onboarding SDR Manager As Onboarding SDR Manager, you’ll be the first line of leadership for new SDRs … they begin their sales career. You’ll play a hands-on role in shaping their development, ensuring they master the fundamentals and are on track for progression. Key responsibilities: Line-manage a team of ~8 SDRs (initially fewer, scaling over time) Own onboarding, coaching, and early-stage training (cold calling, objection handling, CRM use, lead qualification) Run structured … 1s, weekly training sessions, and performance reviews Collaborate with Marketing, New Business, and Account Management to align activity with strategy Analyse early pipeline metrics, trial creation, and SDR KPIs Help recruit, interview, and onboard new SDR hires About You 1–2 years’ SDR or SDR team lead experience Proven coaching skills with a people-first mindset Strong communication style More ❯
Posted:

SDR Manager

london (city of london), south east england, united kingdom
Hybrid / WFH Options
Propel
new product launches this year Significant expansion of the London sales team (from 20 SDRs to 60+ planned) Hybrid working, central London office Now, they’re building out their management layer to support the next phase of scale. The Role – Onboarding SDR Manager As Onboarding SDR Manager, you’ll be the first line of leadership for new SDRs … they begin their sales career. You’ll play a hands-on role in shaping their development, ensuring they master the fundamentals and are on track for progression. Key responsibilities: Line-manage a team of ~8 SDRs (initially fewer, scaling over time) Own onboarding, coaching, and early-stage training (cold calling, objection handling, CRM use, lead qualification) Run structured … 1s, weekly training sessions, and performance reviews Collaborate with Marketing, New Business, and Account Management to align activity with strategy Analyse early pipeline metrics, trial creation, and SDR KPIs Help recruit, interview, and onboard new SDR hires About You 1–2 years’ SDR or SDR team lead experience Proven coaching skills with a people-first mindset Strong communication style More ❯
Posted:

Trademark Sr Paralegal

London, United Kingdom
Hybrid / WFH Options
Warner Media, LLC
internal clients, legal and corporate colleagues and vendors and their legal counsel. Assisting the team with project based workstreams, including global intra-group arrangements, M&A activities, or business line lead initiatives such as HBO Max launches. Other activities based on business needs and responsibilities as assigned, or as may evolve over time Qualifications & Experience 3 years of experience. … Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD/your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Sales Manager

Manchester, Ringway, United Kingdom
Hybrid / WFH Options
Macstaff
internal & franchised products and services and their possible applications and markets. Drive, guide and develop strategic customer accounts to achieve the annual Sales and GM and MBOs agreed with line manager. Regular business and strategy reviews with customers and suppliers. Generating quotations, following up on sales enquiries, closing orders and updating the CRM. Attending exhibitions to promote products and … as electronics, computer, aerospace, telecom) or Commercial. Knowledge of embedded computing and display solutions. Ambitious, dynamic, and self-motivated individual with 5+ years relevant and transferable related key account management and new business development experience. Extensive team management experience, ideally of sales/account management professionals. Knowledge of the embedded computing and customers, with a successful track More ❯
Employment Type: Permanent
Salary: £65000 - £80000/annum
Posted:

Business Development Manager EN

City of London, London, United Kingdom
Hybrid / WFH Options
We Are Aspire
and a team of product and sales experts, you'll identify new opportunities, build strong stakeholder relationships, and shape the commercial success of two leading software solutions: Cygnum (Workforce Management System) and Certa (Care Management System). What You'll Do As Business Development Manager, you will: Generate new business through prospecting, cold outreach, campaigns, and networking. Engage … and CRM systems. Self-motivated, resilient, and able to work both independently and collaboratively. Desirable: Experience selling into public sector or care sector organisations. Knowledge of workforce or care management software solutions. What's on Offer Competitive salary with performance-based bonus 25 days annual leave (plus bank holidays) Hybrid working (3 days in office) Matched pension contributions up … year 2) Income protection (from year 3) On-site gym membership Ongoing learning and career development opportunities Career Development You'll receive a structured induction, ongoing support from your line manager, and access to both internal and external training. Performance reviews and goal-setting frameworks ensure your career growth remains a focus, with opportunities to progress and expand your More ❯
Employment Type: Permanent
Salary: £50000 - £60000/annum
Posted:

Director of Business and Finance / Finance Manager

Penarth, South Glamorgan, Wales, United Kingdom
Hybrid / WFH Options
AWD Online
Director of Business and Finance/Finance Manager An excellent opportunity for a motivated professional with finance, compliance and business management experience to join a growing not-for-profit organisation in a senior leadership role. If youve also worked in the following roles, wed also like to hear from you: Operations Manager, Financial Controller, Head of Business Operations, Compliance … Director of Business and Finance/Finance Manager. As a Director of Business and Finance/Finance Manager you will lead on all aspects of finance, compliance and organisational management, ensuring effective delivery of services across the organisation. The Director of Business and Finance/Finance Manager will provide strategic support, deputise for the Chief Executive when required and … drive improvements in operational standards, reporting and governance. This rewarding leadership role requires excellent financial management skills, a strong understanding of compliance, and the ability to support teams, systems and business processes effectively. DUTIES Your duties as the Director of Business and Finance/Finance Manager include: Leadership And Compliance: Oversee business operations, ensuring adherence to legislation, policies and More ❯
Employment Type: Part Time, Work From Home
Salary: £40,000
Posted:

Commercial Stock Analyst - Exit Management

Nuneaton, Warwickshire, England, United Kingdom
Hybrid / WFH Options
Holland & Barrett International Limited
partner with stakeholders across Trading, Commercial, Pricing, and Supply Chain to deliver insights that improve exit planning, reduce aged stock, and optimise margin recovery on markdown and end-of-line activity. The Role What You'll Do Partner with Trading, Supply Chain, and Commercial Ops to identify stock exit challenges and help shape smarter clearance decisions. Build dashboards in … Comfortable querying, joining, and transforming data to analyse stock, sales, and markdown performance. Commercial awareness: Understands pricing, lifecycle, and margin trade-offs related to stock clearance and end-of-line management. Communication: Able to clearly explain trade-offs and performance trends to commercial and supply chain stakeholders. Delivery ownership: Manages own tasks within agile delivery, balancing speed and accuracy. More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Customer Success Executive (£35k base + £3k bonus)

United Kingdom
Hybrid / WFH Options
Cosmic Partners
hand with their Director of SC, Head of Partnerships and CRO to look after 15+ customers with an average spend of £15k ARR. Current NRR of 123%. Direct line managers who will train and support you. Over 68 B2B clients cover around 65% of the UK's 800,000 student beds. Now, they are also looking to gain … and inter-linked client base consisting of PBSA’s and higher education institutions. Strong ROI delivered to customers where their platform is used to deliver best-in-class reputational management to ultimately help attract more students, increase profits and reduce risk. Your role will also include light management of their prop-tech platform which is helping PBSa’s … portfolio of 15+ clients with an average spend of £15k ARR – spanning smaller operators through to medium-sized PBSAs and higher education institutions. Onboard new customers onto the reputation management platform, ensuring they are set up for success in line with their specific goals. Act as the primary day-to-day contact for clients, responding to queries, resolving More ❯
Posted:

Service Desk Analyst

coalville, midlands, united kingdom
Hybrid / WFH Options
CDW UK
Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all … relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents within our Operational Level Agreements to ensure that Service Level Targets are met. Reporting incidents … contracts in place Monitoring of systems User provisioning for Active Directory, Email, Enterprise One IT systems and others as required. General IT Administration Contacts with Others: Within the business: Line Managers and Directors End Users Central services: CIO IT Management team IT Teams Committees & meetings Service Desk Briefings IT Department Briefings Knowledge, skills and experience required for the More ❯
Posted:

Onsite Engineer

Coalville, England, United Kingdom
Hybrid / WFH Options
CDW UK
Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all … relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents within our Operational Level Agreements to ensure that Service Level Targets are met. Reporting incidents … contracts in place Monitoring of systems User provisioning for Active Directory, Email, Enterprise One IT systems and others as required. General IT Administration Contacts with Others: Within the business: Line Managers and Directors End Users Central services: CIO IT Management team IT Teams Committees & meetings Service Desk Briefings IT Department Briefings Knowledge, skills and experience required for the More ❯
Posted:

Service Desk Analyst

leicester, midlands, united kingdom
Hybrid / WFH Options
CDW UK
Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all … relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents within our Operational Level Agreements to ensure that Service Level Targets are met. Reporting incidents … contracts in place Monitoring of systems User provisioning for Active Directory, Email, Enterprise One IT systems and others as required. General IT Administration Contacts with Others: Within the business: Line Managers and Directors End Users Central services: CIO IT Management team IT Teams Committees & meetings Service Desk Briefings IT Department Briefings Knowledge, skills and experience required for the More ❯
Posted:
Line Management
Work from Home
10th Percentile
£31,250
25th Percentile
£41,875
Median
£61,250
75th Percentile
£76,250
90th Percentile
£91,875