Service Desk Manager
- Hiring Organisation
- Southern Water
- Location
- Worthing, West Sussex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £55,000 per annum
ticket accuracy, troubleshooting approach, knowledge use, escalation quality and closure standards. Use QA and CSAT outputs to improve knowledge articles, scripts, templates, standard responses, onboarding and apprentice support. What you’ll bring to the role: Strong leadership, coaching and people-management skills Excellent customer service mindset, with a focus ...