1 to 25 of 57 Remote Problem Management Jobs

challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the team … weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to date and maintained in document … team members. The Successful Applicant Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C# More ❯

delivering best in class service to DA customers and will best suit an experienced technical professional, with a background in supporting Microsoft technologies across cloud, modern workplace, end point management and security. As the 3rd Line Support Engineer, you will be working on escalations, problems, and major incidents, and focus on resolving tricky technically tickets. You may, from time … work in hybrid (4 days from the office and 1 day from home) Responsibilities Technical support Be the main point of contact for escalations within the service desk: Lead Problem and Major Incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned Consult senior colleagues in the Professional Services team … related field Experience of providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL driven framework (including Incident,Change and Problem Management) Technical skills Experience of acting as a the 'go-to' person during Major Incidents, including providing RCAs/RFOs Experience in: Microsoft Cloud Stack: Azure, ASR, WVD More ❯

important to be able to resolve technical problems, to be successful in this role you will also demonstrate strong customer-facing attributes, such as active listening, empathy, adaptability, patience, problem-solving, and a positive attitude. This is imperative to ensure positive interaction and build strong relationships with clients. Responsibilities Customer onsite support Prepare for site visits; ensure you have … platforms Provide assistance, alongside other teams, with the project delivery of new and enhanced services Processes Efficiently progress tickets within the ITSM platform in the delivery of incident resolution, problem management, and request tickets Capture and maintain configuration items in the ITSM, SharePoint environments, and RMM tools Record all time spent and capture detailed ticket notes in the … comfortable with travelling to multiple sites during the week) Excellent knowledge of Windows deployment and support Hands-on experience with Intune and SCCM Experience M365, Azure and mobile device management Knowledge of network troubleshooting, firewalls, Wi-Fi and mobile devices About the person Confident and calm with outstanding communication skills Reliable; very good organisation, planning skills, and excellent timekeeping More ❯

applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a … departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. You will also get opportunities to sharpen your project and change management skills by supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand. Requirements Your main duties & responsibilities: Developing, implementing and assuring ITSM practices … Working closely, collaboratively and effectively with other Two Circlers in Technical and Business Enablement roles to ensure the delivery of the best possible Technology Experience Supporting with creation and management of useful documentation and training materials Managing suppliers and key partners involved in delivering our services Proactively monitoring and reviewing service performance metrics and taking action where appropriate Communicating More ❯

Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and More ❯

Hays are supporting a large business in the South Wales region to recruit a new permanent Incident and Problem manager. The role is hybrid 2/3 days per week on site and paying up to c70k + bonus. You'll also receive an extremely competitive pension, life assurance and annual pay reviews. This new role will lead the … governance and execution of incident and problem management processes, ensuring they align with organisational goals and industry best practices. You'll be responsible for driving service improvements through effective root cause analysis and corrective actions, while managing a team of internal staff and external partners. Your leadership will foster a high-performance culture focused on operational excellence and … continuous development. In the role you'll be responsible for: Governance & SLA Oversight: Lead partner compliance with incident and problem SLAs, acting as the client authority on RCAs and corrective actions. Incident Management: Ensure timely, best-practice incident handling to support swift resolution and reduce downtime. Vendor Performance: Participate in service reviews to assess SLA adherence, review RCAs More ❯

Incident and Problem Manager ?? Newport (Hybrid Working) ?? £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while … tangible improvements in IT service stability, shaping strategies alongside internal and external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity … with service management tools such as ServiceNow Proven experience working with external partners or vendors in a high-pressure environment Excellent communication skills, with the ability to translate technical concepts for diverse audiences A naturally analytical approach, able to lead investigations and deliver preventative solutions Strong leadership and mentoring capabilities, with a proactive attitude to continuous improvement Benefits More ❯

agenda in 2025 and beyond; there is no better time to join us and play an instrumental part in improving and evolving technology within the business. The Restaurant Technology Problem Manager will be responsible for identifying and reducing reoccurring issues within our restaurants and services. These improvements could be technical, procedural or behavioural and will require working with multiple … partners and functions to achieve these goals. What will my accountabilities be? As a Restaurant Technology Problem Manager, you will be responsible for owning ITIL Problem Management and Service Data Analytics whilst managing a team of Site Reliability Engineers and Level 3 technical subject matter experts. Your accountabilities could be refined as follows: Own ITIL Problem & Change Management Take ownership of ITIL Problem Management activities, proactively identifying, addressing and fixing root causes of incidents and recurring issues within the system. Observability lead, promoting stability across the estate by collaborating with cross-functional teams to implement preventive measures. Actively take part in ITIL Change Management processes, ensuring that changes to the system More ❯

are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … problem solving and decision making skills Skills and Attributes Extensive experience working with Intune, relating to Autopilot, Configuration Profiles, Apps Extensive experience working with SCCM, Software Updates and application packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. Good knowledge of PowerShell and Tanium. Good knowledge of IT security practices and the implementation of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples More ❯

are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … problem solving and decision making skills Skills and Attributes Extensive experience working with Intune, relating to Autopilot, Configuration Profiles, Apps Extensive experience working with SCCM, Software Updates and application packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. Good knowledge of PowerShell and Tanium. Good knowledge of IT security practices and the implementation of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples More ❯

action-oriented, consistently maintaining a positive work attitude. Proficient in supporting Apple macOS and iOS devices within enterprise environments. Jamf Pro Familiar with the ITIL framework and incident/problem management processes. Experienced in supporting hybrid work environments, including remote troubleshooting via tools like Microsoft Endpoint Manager or TeamViewer. Knowledgeable about device lifecycle management, including imaging, deployment … and asset tracking. Exposure to mobile device management (MDM) and BYOD policy implementation. ITIL certification or working knowledge of ITIL best practices. Certifications: MS-101 - Microsoft 365 Mobility and Security; AZ-900 Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review. Not interested?! Do you know anyone that might be? Refer a friend More ❯

engineer looking for that next step in their career, along with a upbeat personilaty and As a 2nd Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. … Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support More ❯

engineer looking for that next step in their career, along with a upbeat personilaty and As a 2nd Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. … line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server 2016 - 2022 Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support More ❯

continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll … meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal … training needs across the support team Champion customer-centric support and process automation About You: Strong technical understanding of IT operations and service delivery Proven experience in incident/problem management (ITIL knowledge preferred) Excellent communication, leadership, and analytical skills Ability to manage pressure, prioritise workloads, and foster collaboration Passion for driving efficiency and delivering great user experiences More ❯

business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by documenting issues and resolutions to agreed standards. Generate ad-hoc reports for business users, including audit extracts and management information. Identify opportunities … office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured approach to root cause analysis. Experience in incident and problem management, including ownership from identification to resolution. Ability to manage multiple priorities More ❯

business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by documenting issues and resolutions to agreed standards. Generate ad-hoc reports for business users, including audit extracts and management information. Identify opportunities … office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured approach to root cause analysis. Experience in incident and problem management, including ownership from identification to resolution. Ability to manage multiple priorities More ❯

cycles. Collaborate with data inputters, analysts and senior leaders to align practices with UK policing and wider public-sector standards. Champion information-security, GDPR compliance and best-practice data management across the organisation. Experience & Skills Required Essential Strong T-SQL skills and hands-on experience interrogating and optimising relational databases. Proven track record in data validation, cleansing, profiling and … KPI reporting in a live environment. Solid understanding of GDPR, data-protection principles and cyber-security good practice. Analytical mind-set with methodical problem-solving skills and attention to detail. Excellent written and verbal communication; able to translate complex findings for non-technical audiences. Eligibility for Management Vetting (MV) security clearance. Desirable Exposure to RMS (e.g. Niche), mobile … policing platforms (Pronto) or Computer-Aided Dispatch systems. Familiarity with incident/problem-management frameworks (ITIL) and quality-assurance methodologies. Full UK driving licence and willingness to travel between Gloucestershire sites on occasion. Benefits Competitive public-sector salary with Market-Force Factor allowance. 37-hour working week with flexitime, remote-working options and TOIL/overtime enhancements. Generous More ❯

service models aligned with global shipping and trade environments. * Partner with business and operational leaders to anticipate and support digital transformation initiatives across terminals and logistics hubs. Infrastructure & Cloud Management * Lead the architecture and lifecycle management of hybrid infrastructure supporting all operations, both onshore and offshore. * Oversee cloud infrastructure (e.g., Microsoft Azure) for scalability, performance, and disaster resilience … centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs … and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance * Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. * Ensure compliance with More ❯

wider business. Key Responsibilities: Log, prioritise and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Contribute to change and problem management processes Support projects and help improve internal tools like Power Apps Maintain accurate documentation and asset records Take part in shift patterns, including some weekend/on … care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working to SLAs Nice to Have: Financial services sector experience Experience with vulnerability management tools (e.g., Qualys) Knowledge of remote support tools and collaboration platforms Experience with Power Apps and automation of service processes Refer a friend and earn a retail voucher worth More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

join their dynamic team. As the Tech Services Manager, you will be integral to an expansive tech globalisation strategy and get to get experience the complete Security, Risk, incident management, exciting optimisation and service efficiency projects and owning service management There isn't any better time to join the organisation as they have invested heavily on some of … KPIs, as well as acting as the primary escalation point for any service delivery issues. Key responsibilities of the Tech Service Manager - Public Cloud role include: Owning the service management and oversight of the company's public cloud supplier portfolio Coordinating with various tech and non-tech teams to ensure seamless cloud operations Monitoring the performance and health of … the public cloud services, optimising efficiency and identifying cost-saving opportunities Overseeing incident and problem management, including root cause analysis and preventative measures Ensuring compliance with organisational and regulatory security standards for the public cloud infrastructure What We're Looking For The ideal candidate for the Tech Service Manager - Public Cloud role will have: Extensive experience in service More ❯

continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll … meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal … training needs across the support team Champion customer-centric support and process automation About You: Strong technical understanding of IT operations and service delivery Proven experience in incident/problem management (ITIL knowledge preferred) Excellent communication, leadership, and analytical skills Ability to manage pressure, prioritise workloads, and foster collaboration Passion for driving efficiency and delivering great user experiences More ❯

and effective resolution of IT support requests and incidents. Monitor Deskside performance metrics and implement improvements as needed. Coordinate with other IT teams to ensure seamless service delivery. Process Management: Develop and maintain standard operating procedures (SOPs) for deskside support. Ensure adherence to ITIL best practices and organizational policies. Identify and implement process improvements to enhance service efficiency and … effectiveness. Incident and Problem Management: Oversee the management of incidents and problems, ensuring root cause analysis and resolution. Maintain and update the Known Error Database (KEDB) and knowledge base. Asset and Inventory Management: Ensure accurate tracking and management of IT assets and inventory. Coordinate with the Asset & Lifecycle Officer to manage asset lifecycle processes. Training … in a leadership or supervisory role. Familiarity with ITIL framework and best practices. Technical Skills: Strong technical knowledge of IT hardware, software, and networks. Proficiency in Deskside and asset management tools. Experience with remote support tools and technologies. Leadership Skills: Strong leadership and team management skills. Ability to motivate and mentor team members. Analytical Skills: Strong analytical and More ❯

in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to : Head of Service Management Location : London, UK (Hybrid Working Model - at least twice a week in the office) Comp : Negotiable (base) + Company Performance Bonus (10%) + Equity + UK iProov Benefits iProov … is growing fast, and we're looking for a Technology Operations Analyst to join our Service Management team. If you're passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing role, you'll handle technical queries, provide timely and accurate responses, and help protect iProov's brand. Strong … communication and problem-solving skills are essential, as you'll triage and troubleshoot issues, enhance customer understanding, and feed insights back to our product teams to shape future improvements. How you can make an impact Act as the initial contact point into iProov for customer and partner queries and driving any service issues through to resolution Perform 1st line More ❯

v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the … implement, and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT More ❯