101 to 125 of 136 Remote Problem Management Jobs

and ensure optimal performance and availability of services Key duties include configuring and managing BMC monitoring tools, analysing system alerts and events, implementing monitoring frameworks, and supporting incident and problem management processes within the monitoring environment Serve as the primary point of contact for expertise in monitoring solutions Set up, configure, and maintain BMC monitoring systems and related … resolve issues based on alerts and events generated by BMC tools Service Model Development: Design and manage service models to understand the dependencies and health of IT services Incident & Problem Support: Collaborate with IT operations teams to investigate and resolve incidents and issues related to monitored systems Continuous Improvement: Identify opportunities to improve monitoring capabilities and streamline IT operations … Essential Skills: Familiarity with BMC, BHOM, and TSOM monitoring tools is beneficial but not mandatory Able to work as part of a team to manage technical deliverables and change management; engaging with Application and Infrastructure teams to ensure alignment and resolve issues Desirable Skills: Strong understanding of monitoring tools, operating systems, intrusion detection systems (IDS), and network security principles More ❯

modernised data environments Lead the shift toward data-driven thinking across both IT and business stakeholders Drive adoption of Databricks and modern data engineering practices Oversee change, incident and problem management processes Champion best practices, community development (CoE/CoP), and continuous improvement Act as a visible thought leader - delivering technical guidance and mentorship Requirements for the Principal More ❯

modernised data environments Lead the shift toward data-driven thinking across both IT and business stakeholders Drive adoption of Databricks and modern data engineering practices Oversee change, incident and problem management processes Champion best practices, community development (CoE/CoP), and continuous improvement Act as a visible thought leader - delivering technical guidance and mentorship Requirements for the Principal More ❯

modernised data environments Lead the shift toward data-driven thinking across both IT and business stakeholders Drive adoption of Databricks and modern data engineering practices Oversee change, incident and problem management processes Champion best practices, community development (CoE/CoP), and continuous improvement Act as a visible thought leader - delivering technical guidance and mentorship Requirements for the Principal More ❯

modernised data environments Lead the shift toward data-driven thinking across both IT and business stakeholders Drive adoption of Databricks and modern data engineering practices Oversee change, incident and problem management processes Champion best practices, community development (CoE/CoP), and continuous improvement Act as a visible thought leader - delivering technical guidance and mentorship Requirements for the Principal More ❯

modernised data environments Lead the shift toward data-driven thinking across both IT and business stakeholders Drive adoption of Databricks and modern data engineering practices Oversee change, incident and problem management processes Champion best practices, community development (CoE/CoP), and continuous improvement Act as a visible thought leader - delivering technical guidance and mentorship Requirements for the Principal More ❯

modernised data environments Lead the shift toward data-driven thinking across both IT and business stakeholders Drive adoption of Databricks and modern data engineering practices Oversee change, incident and problem management processes Champion best practices, community development (CoE/CoP), and continuous improvement Act as a visible thought leader - delivering technical guidance and mentorship Requirements for the Principal More ❯

admin and moved into development and is now ready to take ownership of platform support. You'll need a good grasp of ITIL and ITSM, especially around incident and problem management, and be comfortable working with JavaScript, XML, JSON, HTML and CSS. You'll be organised, proactive, and confident dealing with technical issues, with strong communication skills across More ❯

at BTG. Share this expertise and work within Dev and Test team to define, develop, and document internal best practice Technical escalation point, resolving complex issues, supporting incident and problem management, occasionally providing Out of Hours (OOH) support. Why work for Bettys & Taylors Group? Bettys & Taylors of Harrogate combines tradition, quality, and care in everything it does. Known More ❯

at BTG. Share this expertise and work within Dev and Test team to define, develop, and document internal best practice Technical escalation point, resolving complex issues, supporting incident and problem management, occasionally providing Out of Hours (OOH) support. Why work for Bettys & Taylors Group? Bettys & Taylors of Harrogate combines tradition, quality, and care in everything it does. Known More ❯

the ticket lifecycle. Support the Head of IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate asset and configuration records. … and troubleshooting. Strong customer service orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive and self-motivated with More ❯

trails, supporting vendor technicians..) • The person must come from IT Departments from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management). • Activity must be performed on client’s site, no remote working • Working on regulated environment (GxP based) Skills: • Applying OS image on Laptop/Computer More ❯

trails, supporting vendor technicians..) • The person must come from IT Departments from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management). • Activity must be performed on client’s site, no remote working • Working on regulated environment (GxP based) Skills: • Applying OS image on Laptop/Computer More ❯

trails, supporting vendor technicians..) • The person must come from IT Departments from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management). • Activity must be performed on client’s site, no remote working • Working on regulated environment (GxP based) Skills: • Applying OS image on Laptop/Computer More ❯

trails, supporting vendor technicians..) • The person must come from IT Departments from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management). • Activity must be performed on client’s site, no remote working • Working on regulated environment (GxP based) Skills: • Applying OS image on Laptop/Computer More ❯

bugs and optimize system performance. LEVEL 4 (L4) – Product Engineering/Vendor/Architectural Support Engage in code-level debugging, architectural decisions, and performance optimization. Support major incident resolution, problem management, and system upgrades. Define best practices, standards, and technical documentation. Conduct technical audits, system health checks, and improvement initiatives. More ❯

bugs and optimize system performance. LEVEL 4 (L4) – Product Engineering/Vendor/Architectural Support Engage in code-level debugging, architectural decisions, and performance optimization. Support major incident resolution, problem management, and system upgrades. Define best practices, standards, and technical documentation. Conduct technical audits, system health checks, and improvement initiatives. More ❯

bugs and optimize system performance. LEVEL 4 (L4) – Product Engineering/Vendor/Architectural Support Engage in code-level debugging, architectural decisions, and performance optimization. Support major incident resolution, problem management, and system upgrades. Define best practices, standards, and technical documentation. Conduct technical audits, system health checks, and improvement initiatives. More ❯

bugs and optimize system performance. LEVEL 4 (L4) – Product Engineering/Vendor/Architectural Support Engage in code-level debugging, architectural decisions, and performance optimization. Support major incident resolution, problem management, and system upgrades. Define best practices, standards, and technical documentation. Conduct technical audits, system health checks, and improvement initiatives. More ❯

development, and coordinate product delivery across multiple teams. You'll track performance, evaluate success, and work with suppliers to maximise value. What skills, knowledge and experience will you need? Problem Management - You can anticipate and prevent problems by seeing the bigger picture, using lateral thinking to break down issues and identify root causes. Relationship Management - You can More ❯

known UK business is looking to hire a Risk and Disaster Recovery specialist. The successful candidate will be responsible for developing and executing an IT disaster recovery (including risk management strategy) for enterprise infrastructure. You will also plan for ongoing maintenance. You will also ensure our clients IT infrastructure and services remain resilient and recoverable in the event of … disruption. In depth expertise in ITIL frameworks is essential. Previous experience in disaster recovery planning and risk management is also essential. The ability to work closely with business, technical and vendor stakeholders. Engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities: - Define/maintain IT disaster recovery framework ensuring alignment with business continuity objectives. Conduct … ITIL best practices for risk and recovery management. Collaborate with service owners, dept. heads and vendors to ensure new DR processes are built into future designs. Advise incident and problem management teams in identifying risk-related root causes. Advise stakeholders with regular reporting on risk exposure, Disaster Recovery readiness and general performance. Skills & Experience required: Proven and in More ❯

Under general supervision, the Senior Application Systems Analyst is responsible for developing, maintaining, and supporting application systems while adhering to established change control and enhancement processes. This role provides problem management and troubleshooting for existing systems, analyzes business and system needs, researches potential solutions, and presents recommendations to senior analysts and management. The analyst acts as a key More ❯

SUMMARY Under general supervision, the Application Systems Analyst is responsible for developing, maintaining, and supporting application systems while adhering to established change control and enhancement processes. This role provides problem management and troubleshooting for existing systems, analyzes business and system needs, researches potential solutions, and presents recommendations to senior analysts and management. The analyst acts as a key More ❯

Configure Zellis [ResourceLink] to meet specific HR and payroll requirements Collaborate with the Systems Architect, IT, HR, Payroll and Business Change teams Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards Provide documentation, training and support to colleagues in HR, Payroll, and Learning & Development to maximise effective use of Zellis tools Proactively raise More ❯

automated deployment strategies. Handle service requests from the Service Desk and other delivery teams. Diagnose and resolve moderately complex technical issues. Ensure continuous delivery of IT services through effective problem management. Qualification & Experience Educated to A Level, NVQ Level 3, BTEC, or equivalent in ICT. Demonstrable experience with virtualization technologies and Windows Server environments Strong knowledge of Azure Software More ❯