26 to 30 of 30 Remote/Hybrid Problem Management Jobs

First Contact Resolution (FCR) , Mean Time to Resolve (MTTR) , and CSAT . Process Governance: Implement and refine ITIL-based processes for Incident, Request, and Problem Management. Knowledge Strategy: Oversee the creation and maintenance of a comprehensive Knowledge Base to drive user self-service and team efficiency. Major Incident Coordination ...

help ensure our IT services deliver consistent value across a fast-paced, rapidly evolving organisation. This is a great opportunity to broaden your service management experience, build strong relationships across the business, and play a key role in maintaining high-performing IT services that keep Evri moving. About … Role As an Associate IT Service Delivery Manager, you'll support the management of critical IT services, oversee the performance of strategic IT vendors, and act as a key point of contact for operational stakeholders. You'll ensure that services are reliable, well-documented, and continuously improving, while gaining ...

take appropriate action Required Skills * Asset and configuration management. * Availability and capacity management. * Change Management. * Coding and scripting. * Continual service improvement. * Incident management. * Problem management. * Service management framework knowledge. * Testing. * Technical understanding Technical skills Cloud Platforms: Azure/AWS/GCP (compute, networking, IAM, storage) OS & Virtualisation: Linux …/GitHub Actions/Jenkins Monitoring & Observability: Prometheus, Grafana, ELK/EFK, Azure Monitor Networking & Security: Firewalls, Load Balancers, VPNs, Zero Trust, Identity & Access Management All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able ...

role combines governance with technical capability-supporting audits, demonstrating IT controls, and troubleshooting or coordinating resolution of issues across Azure DevOps pipelines, ServiceNow change management, and Jira requirement workflows. You will help us evidence good practice, reduce audit friction, and improve developer productivity by ensuring our controls are both … explain them clearly to auditors. Translate technical details into auditor-friendly narratives. IT Controls & Governance Operate and improve general IT controls (GITC) across change management, access control, backups/recovery, incident/problem management. Ensure segregation of duties, peer reviews, approvals, and traceability for production changes. Evidence & Documentation ...

operation and improvement of our cloud-based data platforms. You will work within a team of technical specialists, contributing to platform reliability, capacity, configuration management and continuous improvement. Key responsibilities: Support the development and maintenance of the organisation's data platform. Manage platform stability, availability and incident resolution. Perform … root cause analysis and contribute to ongoing service improvements. Participate in out of hours support where required. Assist with proactive monitoring, capacity management and escalations. Collaborate with technical teams and third-party providers. Contribute to project delivery and platform enhancements. What you'll need to succeed Experience in similar ...