76 to 100 of 130 Remote/Hybrid Problem Management Jobs

multi-region environments. Experience should include customer journeys such as: Product discovery and search Basket/cart and checkout Customer journeys Promotions Payments Order management Experience integrating commerce platforms with CMS, PIM, payment, search, promotions, customer and order management systems is highly desirable. DevOps/SRE/Operational … deployment automation Infrastructure and configuration as code Automated unit, integration and regression testing Monitoring, logging, tracing and observability Root cause analysis and problem management Resilience and platform hardening Technical debt management Production debugging Release and rollback strategies Automated operational runbooks Vulnerability remediation Shift-left engineering and continuous ...

Windows and iOS devices across the business. This role combines technical leadership with hands‐on delivery, offering the opportunity to modernise endpoint management, enhance identity and security controls, and maximise the value of our existing Microsoft technology investments. You will play a key role in shaping our Modern Workplace … adoption of Microsoft 365 and Microsoft Copilot capabilities. Passwordless authentication and modern identity services. Zero Trust security and Conditional Access maturity. Cloud‐native endpoint management and digital employee experience improvements. What You’ll Be Doing Act as a senior SME and design contributor for Modern Workplace, identity and endpoint ...

Routing over VPN tunnels Support: GRE over IPSEC DMVPN Extranet Connectivity B2B VPN Integrations Coordinate with firewall teams for VPN implementation and troubleshooting. Incident & Problem Management Act as L3 escalation point for critical incidents and major outages. Lead RCA investigations and corrective actions. Provide technical leadership during Severity … CCIE Enterprise Infrastructure CCNP Security CCIE Security Cisco ACI Specialist AWS Advanced Networking Specialty Azure Network Engineer Associate Soft Skills Strong customer and stakeholder management Executive communication skills Major Incident Leadership Problem-solving and analytical mindset Mentoring and coaching L1/L2 engineers Key Deliverables Network Availability > 99.9 ...

/AKS). Improve observability with monitoring, logging and alerting (e.g. Prometheus, Grafana, ELK/EFK, CloudWatch). Embed security best practice: IAM, secrets management, patching, vulnerability remediation and secure configuration. Support incident response and problem management, participating in on‐call rotations and post-incident reviews. Collaborate … . Solid understanding of SDLC, Git workflows, and automated testing practices. Experience implementing and maintaining compliance‐aligned controls (e.g. audit trails, least privilege, change management). Ability to troubleshoot complex production issues and improve system reliability through engineering. Nice to Have Experience with service mesh, API gateways, or platform ...

technologies. Diagnose routing, switching, wireless, and security-related issues. Implement network upgrades, maintenance activities, and infrastructure changes. Perform root cause analysis and contribute to problem management activities. Collaborate with customers, vendors, and internal technical teams to resolve incidents. Ensure infrastructure availability, performance, and operational resilience. Create and maintain … service improvement initiatives and operational best practices. Participate in out-of-hours support activities when required. Maintain compliance with operational processes, SLAs, and change management procedures. Required Qualifications & Skills Minimum 5 years of experience within a Service Desk, NOC, ISP, MSP, or SME networking environment. Strong hands-on experience ...

telemetry to investigate incidents Supporting environments with significant numbers of users, devices, servers or applications Working within structured ITIL/change/incident/problem management processes You'll need Strong, hands-on Microsoft 365 administration experience Strong knowledge of Entra ID, Intune, Exchange Online, Defender and Conditional ...

access-related issues Escalate complex technical issues to Level 2 or Level 3 support teams as required. Follow ITIL-based Incident, Request, and Problem Management processes. Maintain accurate documentation of incidents, root causes, resolutions, and ticket updates. Deliver a high level of customer service through professional and timely … Support, Service Desk, Help Desk, or Technical Support. Basic understanding of Windows operating systems and Microsoft Office Suite. Familiarity with Active Directory, user account management, and access provisioning. Understanding of networking fundamentals, including VPN, Wi-Fi, and LAN connectivity. Experience working with ticketing tools such as ServiceNow, Jira, Freshservice ...

model access, retrieval tooling, and evaluation workflows, so AI capabilities can move from prototype to production using standard platform patterns. CI/CD, Release Management & Test Automation Implement and maintain pipelines-as-code (e.g., GitHub Actions/Azure DevOps YAML) to established patterns, keeping builds, tests, and deployments reliable … fast. Execute and support release activities, following defined GitOps and change‐management processes. Write and maintain automated tests and quality gates within pipelines. Implement evaluation‐based quality gates for AI systems, including evals‐as‐code, regression suites against golden datasets, and human‐review thresholds where required. Infrastructure as Code ...

Southampton - onsite 2-3 days per month Salary: up to £52,000+ on-call + excellent benefits Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

Oxford (onsite 2 - 3 days a MONTH) Salary: Up to £52,000 (+ on call, excellent benefits) Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

complex mainframe environment Perform VTAM PU/LU updates (Additions, Deletions, Changes) including Enterprise Extenders (EE) Implement AT-TLS rules (digital certificate management). Configure and manage IPSEC policies (permit/deny rules, VPN- ipsec tunnels) Trace, Debug and Error Analysis Communicate regularly with technical, applications and operational staff … related software and protocols. Understanding of network security disciplines (IPSec, TLS/SSL, certificates, etc) and how they relate to file transmission. Experience of problem management from initial diagnosis through to resolution. Understanding of the Change Management process. Ability to customize and manage secure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

service level expectations. Resolve & Escalate – Quickly diagnose and resolve application issues; assess risk and impact of production incidents and escape to business and technology management in a timely manner. Release & Deploy – Participate in application releases across the full lifecycle — from development and testing through to production deployment — and conduct … supporting business applications and their operating environments. Proficiency in programming or scripting languages , with the willingness and ability to continue learning. Demonstrated analytical and problem-solving skills — able to filter, prioritise, and validate complex information from multiple sources. Experience with issue tracking, reporting, and problem management tools ...