1 to 25 of 135 Remote SLA Jobs

strategic leadership, shape customer service standards, and act as the senior escalation point for complex issues. Key Responsibilities Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstanding customer experience Design and implement ITIL-aligned processes, policies, and workflows to support scalable service delivery Act as the primary 3rd-line escalation point, particularly for complex More ❯

M support for supported servers Familiarity with containerization (Docker, Kubernetes) Understanding of storage systems and backup solutions Engage with engineering teams as necessary to field solutions Track all relevant SLA/SLRs and provide reports as required Collaborate with DAF enterprise and program security teams to ensure requirements are met Communicate effectively and collaboratively with customers, stakeholders, and peers Required More ❯

day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges. Ideally, you will: Have More ❯

in an MDM environment) Strong communication and interpersonal skills Ability to work flexibly and adapt to changing priorities A passion for delivering top-tier customer service Experience working within SLA-driven environments What they offer: Salary up to £30K (dependent on experience) Full-time position (Monday to Friday) Hybrid working opportunities 25 days holiday plus bank holidays Contributory pension scheme More ❯

installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone/remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software More ❯

installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone/remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software More ❯

by understanding each client's goals, pain points, and success metrics. Handle escalations like a pro and mitigate risks before they become issues. Data-Driven Reporting Monitor and report SLA metrics transparency is key. Create detailed service reports and forecasts to guide strategic planning. Keep documentation airtight and current. Collaboration & Growth Work alongside sales and solution architects to identify service More ❯

Familiarity with DevOps practices and automation tools (Ansible, Puppet, Chef) Experience managing cloud services (AWS, Azure, Google Cloud) Knowledge of compliance frameworks (ISO 20000, COBIT, GDPR) Success Metrics Achievement SLA compliance across critical services Reduction in Mean Time to Resolve (MTTR) for P1/P2 incidents by 20% within the first year Consistent change success rate of ≥ 95%, with zero More ❯

administration. To be our Service Desk Engineer, you will be able to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

reliability. Build and maintain the monthly operations scorecard with insights, preparing for executive leadership briefings with a data-driven approach. Work closely with software managed service providers to ensure SLA adherence, process improvements, improvement of first call resolution of tickets, and ongoing training for the Service Desk. Coordinate with cross-functional teams to investigate and resolve application issues and outages More ❯

departments to ensure minimum disruption and downtime to customers. Manage incidents from ticket creation to resolution, ensuring timely updates and clear communication with clients. Managing incident resolutions within agreed SLA, keeping customers updated on progress. Provide feedback to help improve Service Desk operations and contribute to continuous improvement. Proactive monitoring and fault reporting. Contribute to a positive CSAT result by More ❯

Support, resolving IT issues to the Company's clients Troubleshoot and support systems including Office 365, Active Directory, Group policy, Azure, and networking. Deliver excellent customer service and ensure SLA compliance. Visit customer sites for proactive and reactive support when required Collaborate with the IT team to maintain a positive and professional environment. Key Skills & Experience: Minimum of 4 years More ❯

the implementation of the strategic ITSM function, with a focus on IT Change Management, ensuring full process adoption to realise maximum benefit. Will advise, provide guidance and direction of SLA's to support the operational objectives of existing and new service delivery. Own Technical Change Management Process Improvement protocols (where necessary) post-major incidents and ensure process uplift where appropriate. More ❯

and resolution of desktop issues. Collaboration with third-level support to prevent downtime. Network management and changes. Support server and workstation patching for security. Maintain network systems documentation. Meet SLA performance standards. Effective escalation and issue reporting. Proactive problem anticipation and reporting. Support across multiple sites with flexibility to meet SLAs. Experience, Qualifications, and Other Requirements: Basic GCSEs/A More ❯

knowledge, skills and expertise; Is able to challenge others in an appropriate way Focus on our customers: Agrees realistic outcomes with customers and manages their expectations, in line with SLA's Know the business: Has a strong operational focus, focusing on the task at hand; Encourages co-operation across team and other business areas; Understands what the business is trying More ❯

using our internal ticketing system Take customer calls, raise and update support tickets, and ensure timely resolution Liaise directly with users to understand and explain technical issues clearly Maintain SLA compliance and ensure high levels of customer satisfaction Contribute to documentation and internal knowledge sharing. Essential Skills and Experience Strong, methodical problem-solving abilities Excellent communication and interpersonal skills Solid More ❯

using our internal ticketing system Take customer calls, raise and update support tickets, and ensure timely resolution Liaise directly with users to understand and explain technical issues clearly Maintain SLA compliance and ensure high levels of customer satisfaction Contribute to documentation and internal knowledge sharing. Essential Skills and Experience Strong, methodical problem-solving abilities Excellent communication and interpersonal skills Solid More ❯

are looking for. You will be an outgoing individual who loves ensuring that clients needs are listened to and fixed efficiently and as quickly as possible, in line with SLA s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us Role: IT Service More ❯

are looking for. You will be an outgoing individual who loves ensuring that clients needs are listened to and fixed efficiently and as quickly as possible, in line with SLA’s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us… Role: IT Service More ❯

Assist with server and workstation patching to ensure the security of the infrastructure Assist in the maintenance, management and documentation of the network systems Ensure performance of team against SLA Ability to escalate problems effectively Anticipate and report potential issues and problems Implementation of improvements and suggestions Able to use own initiative to resolve problems while working under pressure Experience More ❯

the role at a rate of £292.94 per day PAYE or £400 per day Umbrella. Key Responsibilities Responsible for delivering on time, cost and quality Achieve successful service delivery - SLA achievement and high levels of customer satisfaction Define the Service or Support solution in accordance with customer requirements. Prepare price and proposal documentation and ensure support and services are fully More ❯

automate and manage infrastructure, ensuring scalability and consistency across environments Establish core patterns of reusability for deployment of services Manage relationships with suppliers, negotiate contracts and ensure compliance with SLA Essential criteria: Educated to degree level in a relevant subject such as computer science or software development Proven experience in a leadership role within a software development team Extensive experience More ❯