101 to 125 of 148 Remote SLA Jobs

/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯

/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯

/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯

/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯

/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯

data quality or CRM/MDM enhancement projects. You will join an established team and input customer data into the client's core systems to agreed standards, targets and SLA's. You will also work on duplication projects and be proactive in identifying any opportunities for process improvements by making recommendations to the leadership team. We require a computer literate More ❯

ensuring consistent tracking of milestones, risks, actions and deliverables.2) Reporting & Analytics: Create and manage dashboards and status reports using tools like KeyedIn, Power BI and Excel. Provide insights through SLA/KPI tracking and variance analysis.3) Resource Management: Coordinate on-boarding/off-boarding and maintain resource allocation schedules.4) Quality Management: Provide guidance and support to project managers and teams More ❯

eg, energy). Proven experience with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity with third-party risk platforms More ❯

eg, energy). Proven experience with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity with third-party risk platforms More ❯

eg, energy). Proven experience with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity with third-party risk platforms More ❯

expansion of their Customer Data team. You will be required to identify and resolve customer data issues using the client's core systems, and follow agreed standards, targets, and SLA's. This is an exciting opportunity for someone to join a friendly and forward-thinking team that plays a key role in maintaining the quality of customer data. The role More ❯

Controller Responsibilities and Duties: • Process all global new joiners and leavers requests and be the main point of contact for all queries, ensuring all requests are inline with current SLA’s and liaising with office on stock movements • Track and monitor license usage, ensuring maximum reasonable asset utilisation • Removal of unused licences by identifying and deactivating redundant software from users More ❯

Controller Responsibilities and Duties: • Process all global new joiners and leavers requests and be the main point of contact for all queries, ensuring all requests are inline with current SLA’s and liaising with office on stock movements • Track and monitor license usage, ensuring maximum reasonable asset utilisation • Removal of unused licences by identifying and deactivating redundant software from users More ❯

Controller Responsibilities and Duties: • Process all global new joiners and leavers requests and be the main point of contact for all queries, ensuring all requests are inline with current SLA’s and liaising with office on stock movements • Track and monitor license usage, ensuring maximum reasonable asset utilisation • Removal of unused licences by identifying and deactivating redundant software from users More ❯

reported by our users and achieving first time fix where possible. This will involve escalating and liaising with other business units in order to resolve issues within the defined SLA, acting as a central point of contact between our users and IT Services, the management of incidents and service requests, receiving and recording all calls from our users within our … ticket management tool, providing initial assessment of all tickets, attempting first time resolution and/or escalation, monitoring and escalating tickets according to our SLA's and keeping users informed on status and progress of their tickets. This is an Azure Cloud Support Level 3 Apprenticeship whereby the successful candidate will complete up to 13 months practical work and … service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set Call/chat handling for all inbound customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and More ❯

support team members, providing guidance, mentoring, and coaching to enhance performance. Plan team workload, manage shift patterns, holidays, and resource allocation. Ensure consistent achievement of incident and service request SLA targets. Act as the escalation point for complex or high-priority queries. Manage supplier relationships where applicable, ensuring delivery aligns with organisational requirements. Conduct weekly review meetings to address aged … customer service skills, able to explain technical issues clearly to non-technical audiences. Analytical and technically competent, with strong problem-solving skills. Skilled in workload planning, prioritisation, and ensuring SLA targets are consistently met. Knowledgeable in ITIL processes, service management best practices, and continuous improvement. Resilient, adaptable, and able to remain calm under pressure during incidents or escalations. About us More ❯

of contact for all customer enquiries via telephone and email. Accurately log all job details into the internal IT system. Plan engineers' routes in line with Service Level Agreement (SLA) requirements to ensure efficient service delivery. Provide ongoing support to the engineering and parts dispatch teams. Confirm job completion and ensure all relevant updates are communicated to customers in a More ❯

of contact for all customer enquiries via telephone and email. Accurately log all job details into the internal IT system. Plan engineers' routes in line with Service Level Agreement (SLA) requirements to ensure efficient service delivery. Provide ongoing support to the engineering and parts dispatch teams. Confirm job completion and ensure all relevant updates are communicated to customers in a More ❯

and optimizing business-critical production applications and infrastructure. This role involves handling escalated issues from Level 1 support, performing detailed root cause analysis, supporting monthly maintenance activities, and ensuring SLA compliance. Your Role at Orange Logic: Application and System Support: Administer and resolve application issues, provide timely updates, and perform root cause analysis. Perform detailed troubleshooting, log analysis, and root … such as Terraform and Ansible. Collaborate with infrastructure teams to implement changes for scalability, security, and reliability. Contribute to continuous improvements in deployment processes, infrastructure optimization, and system performance. SLA and Operations Management: Work within established Service Level Agreements (SLAs) to ensure timely issue response and resolution. Develop, maintain, and document known issues, workarounds, and standard operating procedures (SOPs). More ❯

for all Operational Services including renewals and upgrades of infrastructure and applications as required • Accountability for Monthly Global Service Reviews for all suppliers and Governance of Compliance to KPI, SLA, OLA and XLA measures as appropriate • People management with specific focus on the ability to motivate and harmonise internal and external team members with diverse and conflicting viewpoints • Deep analytical … IT Managers and their teams, to deliver a professional, customer focused and high performing IT service that works to a defined service scope and delivers against agreed KPI and SLA targets at an agreed cost. What do you need to thrive in this role? • Strong communication and influencing skills with senior management. • Comprehensive supplier management skills • Strong negotiating skills • Broad More ❯

Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure environments? Do … global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for major incidents, while contributing to the bank's wider technology strategy. In this role, you'll oversee day-to-day support operations More ❯

and escalate problems as appropriate. Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part … appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering More ❯

and escalate problems as appropriate. Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part … appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering More ❯

and escalate problems as appropriate. Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part … appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering More ❯

and escalate problems as appropriate. Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part … appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering More ❯