151 to 175 of 245 Remote/Hybrid SLA Jobs

negotiate contract terms covering performance, risk allocation, compliance, business continuity and governance requirements. Ensure all contracts contain clear scope, deliverables, pricing schedules, payment terms, SLA and KPI requirements, reporting obligations and governance arrangements. Challenge supplier-proposed contractual positions and negotiate commercially balanced agreements that protect Apollo's interests. Maintain visibility ...

service requests, keeping customer-facing AI services stable and well supported. Role responsibilities: Monitoring network, power, environmental, server and GPU alarms, responding within SLA Performing initial troubleshooting and incident triage Owning tickets through to resolution with accurate documentation Escalating clearly to engineering, field operations or vendors when required Coordinating site ...

oversight, sanctions checking, internal audit (incl. 2nd line assurance), tax, peer review, underwriting authority level management Claims: loss funds, payments, fee payments and recoveries, SLA monitoring Bordereaux: production accuracy, disbursement and recuperation of funds, reconciliation of cumulative bordereaux Finance: aged debt, unallocated cash and query management Underwriting support: data entry ...

introduced through the PRA/FCA regulation around Operational Incident Reporting (PRA SS1/26)Third Party Vendor Management Monitoring important third-party arrangements, SLA performance, & KPIs.Third-party due diligence and ongoing monitoring.Onboarding and lifecycle management of vendors including contract reviews.Third-party arrangement inventory & systems records additions & updates.Contract assessment & remediation ...

your team -- not just to report on them.Partner with Marketing on target account prioritisation, outreach sequence quality, and campaign-to-meeting conversion. Establish the SLA between the SDR team and Marketing and own the outcome when conversion drops.Identify and implement AI-driven process and tooling improvements that move performance meaningfully. ...

support or technical issues and work closely with Sales, Account Management, Support, Billing, and other Technical teams to ensure resolution Monitor usage, SLA adherence, failure rates and consult with client and account manager on best practices to improve metrics and success overall Develop expertise in the product capabilities and leverage ...

support or technical issues and work closely with Sales, Account Management, Support, Billing, and other Technical teams to ensure resolution Monitor usage, SLA adherence, failure rates and consult with client and account manager on best practices to improve metrics and success overall Develop expertise in the product capabilities and leverage ...

customer on any support or technical issues and work closely with Sales, Account Management, Support, Billing, and other Technical teams to ensure resolutionMonitor usage, SLA adherence, failure rates and consult with client and account manager on best practices to improve metrics and success overallDevelop expertise in the product capabilities ...

accountability. Reporting & strategic leadership: Define and own the entire KPI framework for Payment Operations (including exception volumes, processing times, transaction success rates, and partner SLA performance). Translate complex operational data into clear, proactive recommendations and act as a decisive escalation point for complex operational incidents Bonus Points ...

deploy, and maintain database systems and solutions Provide expert technical guidance to colleagues, stakeholders and customers Support database systems to ensure availability, performance and SLA compliance Manage database security, integrity, and compliance with data standards. Develop, implement, and maintain backup and disaster recovery procedures Deploy and configure database solutions into ...

market demand, customer footprint, and internal product needs. Make high-leverage bets; say no to edge cases. Work with providers on roadmap alignment, SLA management, feature prioritisation, and support escalation. Define compliance and regulatory strategy partner with legal and compliance to navigate PSD2, Open Banking, local payment regulations, fraud/ ...

days from home, reporting to the Head of Group IT. You will drive SOP adoption, manage rota coverage, and act as escalation point for SLA risks while partnering with the People team to ensure staff growth, onboarding, and performance accountability across the desk. #J-18808-Ljbffr ...

leverage through automation and workflow design. What Role Involves Field Operations Own day-to-day performance across first-time fix rates, resolution times, SLA adherence, and engineer productivity Line manage the team and build the management structures and playbooks that underpin geographic and volume expansion Senior operational relationships with institutional ...

remote-enabled working Key Responsibilities Receive and triage email/CRM (corporate management system) enquiries. Accurately uploading cases onto the database, meeting Service Level Agreement timescales Support the team with general administrative duties. Sending acknowledgement letters and standard correspondence using approved templates. Forwarding information received to the teams Uploading documents ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing Implement Amazon Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified ...

compliance plumbing enterprise partners audit, including guardrails, content filtering, and PII redaction integration pointsKeep revenue-critical deployments healthy through observability, alerting, incident response, and SLA performanceBuild the platform capabilities forward-deployed engineers configure for partner telephony integrations and go-livesRaise the engineering bar through code review, architecture reviews, and mentoringAn ...

plumbing enterprise partners audit, including guardrails, content filtering, and PII redaction integration points Keep revenue-critical deployments healthy through observability, alerting, incident response, and SLA performance Build the platform capabilities forward-deployed engineers configure for partner telephony integrations and go-lives Raise the engineering bar through code review, architecture reviews ...

ingestion, event pipelines, batch/stream processing workloads using both distributed event streaming technologies and Apache Flink and/or Apache Spark with clear SLA’s and repeatable deploymentImplementing metadata, lineage and catalogue capabilities and implementing policy-based security and governanceEssential experience of the Associate Data Fabric Engineer:Previous experience ...

Weights & Biases by CoreWeave is seeking a proactive support engineer to respond quickly to user inquiries, triage issues, and maintain SLA-backed response times. You will collaborate with engineering and product teams to troubleshoot and improve our AI tooling and documentation, while enhancing customer satisfaction. In this London-based role ...

manage risks, issues and dependencies that could impact Network Deployment programmes. Ensure suppliers and stakeholders deliver against agreed plans and reporting requirements. Support escalations, SLA management and continuous improvement across the activation process. Investigate quality issues and faults and support the timely handover of sites into Operations. Analyse trends ...