201 to 225 of 787 Remote SLA Jobs

concurrently, e nsuring tasks are completed within agreed timescales. Liaise closely with the support teams to ensure incidents and requests are resolved within defined SLA and c ommunicate effectively with colleagues and management to ensure issues are escalated appropriately. Respond to issues in a controlled and professional manner. Ensure the More ❯

India, and South Africa locations. What you’ll do Manage customer’s security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause More ❯

India, and South Africa locations. What you’ll do Manage customer’s security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incidents and problems Incidents and Problems are owned and managed through to resolution Undertake root cause More ❯

service requests. Troubleshoot technical issues related to low-code applications. Guide and mentor customers in diagnosing issues. Collaborate with internal resolver groups to meet SLA and KPI targets. Handle system configurations, changes, and software updates as needed. Maintain detailed and accurate records of customer interactions. Contribute to internal knowledge base More ❯

service requests. Troubleshoot technical issues related to low-code applications. Guide and mentor customers in diagnosing issues. Collaborate with internal resolver groups to meet SLA and KPI targets. Handle system configurations, changes, and software updates as needed. Maintain detailed and accurate records of customer interactions. Contribute to internal knowledge base More ❯

change requests, manage associated risks, and ensure the stability and integrity of services. Service Management & Customer Success Deliver outstanding service by meeting or exceeding SLA, OLA, and KPI targets. Act as a key escalation point for technical issues from the service desk or customers, ensuring issues are followed through to More ❯

out configurations, diagnose problems and resolve incidents - all using best practices for call logging and management Provide support to resolve infrastructure related issues within SLA targets Working knowledge and experience of cyber security best practices Security vulnerability management and remediations Networking including Palo Alto and Juniper Switches and Firewalls Act More ❯

on/offboarding and access requests. Work with third-party suppliers and internal teams to ensure seamless service delivery. Monitor ticket trends and ensure SLA compliance. Maintain up-to-date documentation such as user guides and process documentation. Facilitate remote sessions with business and external stakeholders. About You You are More ❯

operate/influence at senior board level · Confident with customers and able to manage their expectations commercially · Organised, detailed and able to translate contract SLA’s and customer requirements into working documentation · Cultural fit with HSO– articulate, knowledgeable and credible but with a relaxed, inclusive and non-confrontational style · Flexibility More ❯

technology and self- starter Strong writing, communication, time-management, decision-making, and basic task organization skills Ability to prioritize and manage schedules under tight, SLA’s. Development Value: Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank Opportunity to learn More ❯

and machine learning Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA's for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience More ❯

technology and self- starter Strong writing, communication, time-management, decision-making, and basic task organization skills Ability to prioritize and manage schedules under tight, SLA’s. Development Value: Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank Opportunity to learn More ❯

on change approvals and best practices Delivering technical projects and onboarding new customers Identifying and deploying automation opportunities Reviewing major incident reports and ensuring SLA compliance Who you are: Extensive experience in a similar infrastructure role Strong experience with Windows Server, Active Directory, SCCM, networking, and backup technologies Knowledge of More ❯

on change approvals and best practices Delivering technical projects and onboarding new customers Identifying and deploying automation opportunities Reviewing major incident reports and ensuring SLA compliance Who you are: Extensive experience in a similar infrastructure role Strong experience with Windows Server, Active Directory, SCCM, networking, and backup technologies Knowledge of More ❯

on change approvals and best practices Delivering technical projects and onboarding new customers Identifying and deploying automation opportunities Reviewing major incident reports and ensuring SLA compliance Who you are: Extensive experience in a similar infrastructure role Strong experience with Windows Server, Active Directory, SCCM, networking, and backup technologies Knowledge of More ❯

on change approvals and best practices Delivering technical projects and onboarding new customers Identifying and deploying automation opportunities Reviewing major incident reports and ensuring SLA compliance Who you are: Extensive experience in a similar infrastructure role Strong experience with Windows Server, Active Directory, SCCM, networking, and backup technologies Knowledge of More ❯

Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: • Uplift and enhance the legacy Deployed medical software to More ❯

of first- and second-line service desk engineers to ensure high performance and efficiency. Oversee and manage the IT service request queue, continuously reviewing SLA and KPI metrics to meet business requirements. Provide both onsite and remote desktop support across multiple office locations. Ensure resource availability and effective team scheduling More ❯

to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA’s. This role will require Security Clearance so the successful candidate will have lived in the UK for the past 5 years. What the Service More ❯

audio-visual systems . Providing remote technical support via email, phone, video conferencing, and remote access tools . Ensuring compliance with service level agreements (SLA) for response times and issue resolution. Staying up to date with AV technologies , including Crestron, Q-SYS, Logitech, Shure, Poly, Microsoft Teams, Zoom, and Dante More ❯

to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA's. This role will require Security Clearance so the successful candidate will have lived in the UK for the past 5 years. What the Service More ❯

and efficiency of ticket processing without sacrificing quality. Service Desk Performance and Metrics Define and monitor key performance indicators (KPIs), including first-contact resolution, SLA adherence, and time-to-resolution, to ensure effective service delivery. Regularly analyse performance metrics to identify bottlenecks or areas for improvement in ticket resolution and More ❯

to meet business goals and objectives. Manage the day to day LOB Digital Systems Service Requests and Incidents using a Service Management tool, ensuring SLA standards are in place and met both internally and externally. This includes working with a wide range of external suppliers and internal stakeholders to troubleshoot More ❯

to meet business goals and objectives. Manage the day to day LOB Digital Systems Service Requests and Incidents using a Service Management tool, ensuring SLA standards are in place and met both internally and externally. This includes working with a wide range of external suppliers and internal stakeholders to troubleshoot More ❯

deployment and robust security. Key Responsibilities Act as the primary point of contact for technical issues from corporate clients. Respond to support reports within SLA, providing expert technical solutions. Conduct advanced troubleshooting and log analysis. Maintain consistent communication with customers throughout the resolution process. Document case resolutions to enhance support More ❯