201 to 225 of 256 Remote/Hybrid SLA Jobs

strong signal, though not a requirement.How to succeed in this roleYou measure your own success in business outcomes efficiency gains, exception reduction, SLA improvements not lines of code shipped.You bring field learnings back into the platform, helping abstract what works into durable, scalable capabilities.You operate with high agency: you unblock ...

supply agreements, negotiate terms and protect healthy GP margins. Collaborate closely with internal delivery leads and recruitment teams to ensure seamless account implementation and SLA fulfillment. How you stand out: We are seeking proven tech recruitment consultants, BDM's or IT sales specialists with a track record of delivering talent ...

growth and by the rise in AI usage, and we need someone commercial and pragmatic to own it Set and publish a legal SLA for sales, so turnaround is a promise, not a guess Own our risk tolerance and playbook: liability caps, indemnities, termination. Know where we flex, where ...

evolve their Migrations Platform. This remote role requires expertise in PHP applications, data migration, and cloud systems like AWS. Responsibilities include ensuring reliable migrations, SLA ownership, authoring automation scripts, and providing mentorship to junior engineers. The company offers a competitive salary and a supportive workplace focused on employee wellbeing ...

Doing: Manage and maintain day-to-day operations of companys cloud infrastructure. Develop automation tools to streamline server provisioning and reduce SLA times. Scale infrastructure to support mass deployments (80-100 servers simultaneously). Troubleshoot hardware issues, especially with GPUs, and liaise with vendors. Transition companys environment to Kubernetes ...

engineering. Carrier APIs differ a lot across countries, providers and regulatory regimes. Provisioning, porting, and eSIM lifecycle management happen in real-time with hard SLA requirements. Usage tracking, billing, and payments span multiple currencies and jurisdictions. Our systems need to be observable, operable, and resilient. When a carrier integration fails ...

ITIL and managed‐service focus. You’ll be responsible for ensuring the service operates effectively day‐to‐day, with particular ownership of ticket performance, SLA adherence, service governance, and the wider service wrapper. You’ll work closely with technical teams, service management functions, suppliers, and senior customer stakeholders to make … actions Support strong governance and ensure contractual/service commitments are being met Technical/Service Management Skills Core: ITIL/IT Service Management SLA and KPI management Incident, Problem & Change Management Service reporting and governance Ticket management and operational performance Service wrapper/multi‐supplier service management Customer ...

resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce avoidable demand. 2. Service Integration & Vendor SLA (SIAM) Vendor service integration: Own the day-to-day relationship with vendor for L1/L2 service desk, lifecycle/depot, major incident management … hundred retail users, ensuring fast, empathetic resolution for POS, connectivity and peripheral issues without on-site presence in every location. 5. Service Governance & Reporting SLA & experience reporting: Track SLA/KPI performance, aged tickets, repeat incidents, CSAT and readiness actions; produce clear management dashboards. Continual improvement: Drive ITIL-aligned continual ...

environments including LAN, WAN, Microsoft, Meraki, Network Security, Firewalls & VPNs. Take ownership of escalated issues as 3rd line support and resolving any queries within SLA Resolution of configuration and deployment issues, ensuring management of core IT Infrastructure operations thru system monitoring and maintenance Working with VMWare, Windows Server, AD, Exchange … working hours/compressed hours options Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies including working with Azure/AWS. ...

identify client needs and opportunities for additional SS&C services, driving cross-selling and up-selling initiatives. Conduct regular client reviews, service level agreement (SLA) assessments, and performance evaluations to ensure client expectations are met or exceeded. Collaborate closely with internal teams, including operations, technology, legal, and compliance, to ensure ...

needed.Proactively identify client needs and opportunities for additional SS&C services, driving cross-selling and up-selling initiatives.Conduct regular client reviews, service level agreement (SLA) assessments, and performance evaluations to ensure client expectations are met or exceeded.Collaborate closely with internal teams, including operations, technology, legal, and compliance, to ensure seamless ...

identify client needs and opportunities for additional SS&C services, driving cross-selling and up-selling initiatives. Conduct regular client reviews, service level agreement (SLA) assessments, and performance evaluations to ensure client expectations are met or exceeded. Collaborate closely with internal teams, including operations, technology, legal, and compliance, to ensure ...

resources across development, testing, DBA, Scrum Master, and other technical streams. The role will be responsible for service governance, stakeholder management, KPI/SLA performance, operational excellence, and continuous improvement.Key ResponsibilitiesOwn end-to-end service delivery for the Application Management Services engagement.Lead, manage, and coordinate a cross-functional team … reporting tools.Experience in continuous improvement, automation, Lean, or operational excellence programs.Experience managing enterprise applications and customer-facing managed services.Key Success MeasuresConsistent achievement of contractual SLA and KPI targets.Improved application availability, service stability, and customer satisfaction.Reduction in repeat incidents, backlog, resolution time, and operational risks.Effective delivery of continual service improvement initiatives.Accurate ...

outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.Job DescriptionKey Responsibilities:Ensure all incidents and requests are processed within SLA and in line with customer expectations.Ensure problems are identified and managed in line with the ITIL framework.Identify and document technology risks and provide solutions … technologies including WebLogic & Oracle Database and other Java and Linux based applications as necessaryInteracting with Vendor support for the resolution of issues within prescribed SLA’sGood working knowledge of Banking and Payment technologies include Faster Payments, BACS & SwiftWorking within an ITIL environmentWorking within an ISO27001 FrameworkDevelop and optimise service availability ...

capability is correctly resourced to protect core operations.KPIsKPIs are aligned to Treasury operational resilience, service reliability, change confidence, and audit readinessTreasury system availability 99.5%SLA adherence 95% across Treasury‐critical servicesZero missed Treasury critical events or processing windowsStakeholder satisfaction 90%Zero high‐severity audit findings attributable to service governanceSystems & ToolsServiceNow … equivalent ITSM tool (essential – oversight) Familiarity with Jira or delivery tools (desirable) Ability to interpret service metrics and reportingControls & Evidence OutputsKPI/SLA reporting pack, trend dashboards, and evidence of continual service improvement actions.Major incident packs (timeline, communications, RCA, PIR actions) retained and auditable.Release governance evidence (readiness minutes, sign-offs ...

access reviews. Stakeholder and Vendor Management Serve as the primary functional point of contact for HR operations and business users. Provide status reporting, SLA dashboards, and improvement plans. Mentor junior analysts; conduct knowledge transfer and training sessions. Must-Have Skills Deep hands-on expertise in SAP SuccessFactors Employee Central: Foundation … with at least 3+ years in EC-focused BAU/AMS Experience operating in multi-country, multi-legal-entity environments Track record of owning SLA-driven support with measurable improvements Participation in at least 2 full lifecycle implementations or major rollouts is a plus Education Bachelor s degree in Information ...

through regular budget versus actual analysis and recommending corrective actions where neededOversee vendor relationships for commercial technology platforms, including contract negotiation, service level agreement (SLA) compliance, and ongoing performance monitoringLead platform integration efforts to ensure seamless data flow between commercial systems (e.g., CRM, marketing platforms) and enterprise data environmentsChampion data ...

potential business impact Ensure the organisation's risk appetite is understood and applied, and confirm all suppliers meet patch management requirements tied to SLA/KPI obligations Analyse and escalate risks from SLA/KPI shortfalls, feeding into the Governance, Risk, and Compliance structure Oversee the development, maintenance, and continuous ...

work as an integral part of the Service team to ensure a first-class customer service is always provided, whilst adhering to customer SLA’s.Functions:Manage the day-to-day operations of the Planning & Dispatch team, with overall responsibility for all team administration. Drive operational efficiency through the implementation … desk.Manage and maintain planning & dispatch team processes and make necessary corrections as and when requiredActively drive service desk activity to be conducted within customer SLA’s.Promote & provide a highly professional level of customer service at all times.Be an advocate of continuous learning and improvement by encouraging regular feedback through promoting ...

work as an integral part of the Service team to ensure a first-class customer service is always provided, whilst adhering to customer SLA's.Functions: Manage the day-to-day operations of the Planning & Dispatch team, with overall responsibility for all team administration. Drive operational efficiency through the implementation … Manage and maintain planning & dispatch team processes and make necessary corrections as and when requiredActively drive service desk activity to be conducted within customer SLA's.Promote & provide a highly professional level of customer service at all times. Be an advocate of continuous learning and improvement by encouraging regular feedback through ...

used by the Systems Operations section. To assist with D&Is Problem Management function:o Ensure problems are dealt with appropriately and within Service Level Agreement timescales. o Review metrics for trends which may indicate emergent problems.o Produce recommendations as required.o Produce regular reports for the Systems Manager, Head … used by the Systems Operations section. To assist with D&Is Problem Management function:o Ensure problems are dealt with appropriately and within Service Level Agreement timescales. o Review metrics for trends which may indicate emergent problems.o Produce recommendations as required.o Produce regular reports for the Systems Manager, Head ...

process and customer operations team. Managing all global 3PL warehouse operations and logistics suppliers to ensure all Customer POs and operations operate within agreed SLA’s and performance KPI’S. Implementing technology solutions to automate processes where applicable. Team Management & Leadership: · Lead, mentor, and motivate a high-performing Operations team … data to enable effective inventory decisions. Customer Orders (B2B PO management & D2C Orders) · Ensure all Customer Purchase orders are processed and delivered to agreed SLA’s. · Working closely with Sales teams on Customer PO accuracy and IncoTerms · Working with the sales teams, leverage the customer ops teams customer relationships ...

logs, test results, and access reviews.Stakeholder and Vendor ManagementServe as the primary functional point of contact for HR operations and business users.Provide status reporting, SLA dashboards, and improvement plans.Mentor junior analysts; conduct knowledge transfer and training sessions.Must-Have SkillsDeep hands-on expertise in SAP SuccessFactors Employee Central: Foundation Objects … with at least 3+ years in EC-focused BAU/AMSExperience operating in multi-country, multi-legal-entity environmentsTrack record of owning SLA-driven support with measurable improvementsParticipation in at least 2 full lifecycle implementations or major rollouts is a plusEducationBachelors degree in Information Systems, Computer Science, HR, or related ...

professional working environment.**Supplier Management**Manage strategic suppliers including:* Colocation providers* Building landlords* Facilities contractors* Security providers* Maintenance providers* Utility providersResponsibilities include:* Contract governance* SLA management* Performance reviews* Commercial negotiations* Cost optimisation* Escalation management**Financial Management*** Manage facilities and site operating budgets.* Identify cost reduction opportunities.* Control operational expenditure.* Support … Negotiation* Commercial management* Problem solving* Risk management* Organisation* Communication* Decision making* Continuous improvement mindset* Analytical capability**Key Performance Indicators*** ISP & ILA site availability* Supplier SLA performance* Facilities incidents* Budget adherence* Cost savings delivered* Planned maintenance completion* Health & Safety compliance* Audit performance* Asset accuracy* Customer-impacting infrastructure incidents* Time to resolve ...

infrastructure environments Strong working knowledge of ITIL service management principles Experience designing and implementing services within ServiceNow Demonstrated experience developing: Service Design Packages SLA/OLA/KPI frameworks Multi-supplier service models Experience operating in project-to-BAU transition environments Experience designing end-to-end, user-centred service experiences … Model (Interim Mode) Full Service Design Package (Transition Final Mode) ServiceNow-aligned process design Final Service Model including supplier operating model and governance framework SLA/OLA/KPI/Experience reporting framework Service transition and take-on approach Service rehearsal and supporting artefacts Training materials, Knowledge Base Articles ...