26 to 50 of 99 Remote/Hybrid SLA Jobs

helping people find their feet. High-level responsibilities include: User-facing helpdesk support, onboarding & offboarding Acting as escalation point for the service delivery team SLA reporting, customer satisfaction reporting & improvement Hardware lifecycle management Windows & Mac (Linux nice to have) AD (on-prem & Azure), VPN, Anti-Virus Ticketing systems Knowledge base ...

DMAAS Analyst will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA’S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not limited ...

third-line support for digital workplace technologies Investigate recurring incidents, identify root causes, and implement long-term fixes Ensure high service availability, reliability, and SLA performance Support and deliver workplace technology projects and M365 adoption initiatives Manage operating system upgrades with minimal user disruption Implement and support ...

Translate business requirements into pragmatic, scalable data architecture decisions Define, implement, and maintain data contracts aligned to business domains Establish data quality, observability, and SLA frameworks Engineering Delivery Design and evolve scalable data pipelines (batch and incremental watermark-based ingestion) using: Microsoft Fabric Pipelines Azure Data Factory PySpark/Python ...

their team to provide technical support within the business. The right candidate will be responsible for managing incidents, service requests, and change requests within SLA, ensuring high-quality support. You'll join a small team with hybrid working available after training. Key Responsibilities Support and troubleshoot products and systems Investigate ...

Drive threat intelligence and proactive threat hunting initiatives Define and report on security metrics, KPIs, and risk insights Manage vendors/MSSPs and ensure SLA/KPI adherence Collaborate with internal stakeholders to strengthen overall security posture What We’re Looking For Proven experience in SOC leadership/security operations ...

resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes ...

resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes ...

variety of technical issues * Assist in the implementation of software changes and updates in hosted and client environments * Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction * Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations ...

environments Manage and optimise operational expenditure, with accountability for budgets and cost efficiency Own vendor management strategy, including FM providers and specialist contractors Ensure SLA adherence for hyperscale and enterprise customers Implement and maintain operational frameworks including SOPs, incident response, change management, and risk mitigation Lead compliance, audits, and certifications ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

incidents from start to finish ✅ Leading crisis calls and coordinating technical teams ✅ Keeping stakeholders updated with clear, confident communication ✅ Ensuring incidents are resolved within SLA targets ✅ Reviewing incidents and driving continuous improvement ✅ Making key decisions when it matters most 🎯 What We’re Looking For: ✔️ Experience in Incident/Major Incident ...

alert/incident management and threats * Knowledge of security threat techniques (e.g. Account compromise, malicious payloads) * Proven experience of robust incident response within defined SLA's * Proven experience using SIEM, EDR & Email Security tooling * Ability to mentor and upskill junior team members * Ability to create (or enhance) cyber security playbooks ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build common data models for unified customer and property data. Collaborate with Enterprise Data Architect to define ...

excellence with a genuinely human approach. Duties will include: Leading and developing high-performing, engaged engineering teams Owning day-to-day service delivery and SLA performance Driving a consistent, reliable, and calm approach to incidents and escalations Championing customer experience and acting as a senior escalation point Embedding effective service ...

business. Managing services both on-premises and within cloud technologies. Duties and Responsibilities Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Communicating positively with users/customers, avoiding technical jargon and in a user centric manner, working as a trusted partner. Solving ...

project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre ...

project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre ...

project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre ...

Execute SQL updates and generate reports Manage and prioritise support tickets (Freshdesk) Maintain accurate documentation and ticket records Escalate issues where required and meet SLA targets Collaborate with internal teams to improve customer experience Required Experience Strong IT support/service desk experience Excellent communication and customer service skills Good ...

with robust testing and quality assurance SCADA Programme Support Support delivery activities within the SCADA transformation programme, including migration to Monarch SCADA Operate within SLA-driven support models and collaborate with vendors (e.g. AspenTech DGM) Contribute to the SCADA platform roadmap, identifying opportunities for improvement and innovation Stakeholder Engagement & Training ...

complex formulas, pivot tables, and data visualisation tools. Extract, cleanse, and transform data from multiple sources. Perform accurate calculations for reimbursements and deductions, meeting SLA deadlines. Maintain precise and up-to-date files to support overall data accuracy. Communicate professionally with internal teams and external clients. Produce clear, concise written ...

ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with ...

well-established IT Partner to a large number of businesses across various sectors. They are dedicated to providing an excellent service by adhering to SLA’s at all times. In this role you will be responsible for providing 1st line technical support via email, telephone and a ticketing system. Based ...

Produce regular and ad hoc reports using Excel to support service performance tracking Analyse monthly performance data and challenge trends to drive improvement Support SLA and KPI delivery across priority accounts A typical working pattern is Monday to Friday, either 08.00 - 17.00, 08.30 - 17.30 or 09.00 - 18.00with a one-hour ...