26 to 50 of 197 Remote/Hybrid SLA Jobs

phone, email, and digital channels Managing customer queries with professionalism, empathy, and urgency Scheduling and coordinating field engineers, ensuring optimal route planning and SLA adherence Allocating and prioritising work orders based on skills, availability, and location Communicating updates to customers and internal stakeholders to keep everything running smoothly Escalating complex ...

phone, email, and digital channels Managing customer queries with professionalism, empathy, and urgency Scheduling and coordinating field engineers, ensuring optimal route planning and SLA adherence Allocating and prioritising work orders based on skills, availability, and location Communicating updates to customers and internal stakeholders to keep everything running smoothly Escalating complex ...

application and infrastructure performance across AWS environments. Troubleshoot incidents, perform root cause analysis, and drive service improvements. Support production systems in a high-availability, SLA-driven environment. Collaborate with engineering, QA, and product teams to deliver reliable software releases. Participate in an on-call support rota. Essential Skills Experience ...

careers site About you: The successful candidate will have: Relevant experience in Cybersecurity and/or IT Experience in metric reporting and KPI/SLA management Managing escalations to a satisfactory outcome Experience delivering BAU initiatives and small internal projects using agile methodologies Experience working with Jira, Azure DevOps, ITSM ...

NinjaOne, etc.) Active Directory, DNS and Microsoft CA Networking - routers, switches and firewalls (preferred) Microsoft 365 Defender (preferred) Key success factors All out of SLA vulnerabilities assigned to IT are remediated Average time to remediate vulnerabilities falls due to increased automation All out of SLA assurance findings assigned ...

NinjaOne, etc.) Active Directory, DNS and Microsoft CA Networking - routers, switches and firewalls (preferred) Microsoft 365 Defender (preferred) Key success factors All out of SLA vulnerabilities assigned to IT are remediated Average time to remediate vulnerabilities falls due to increased automation All out of SLA assurance findings assigned ...

NinjaOne, etc.) Active Directory, DNS and Microsoft CA Networking - routers, switches and firewalls (preferred) Microsoft 365 Defender (preferred) Key success factors All out of SLA vulnerabilities assigned to IT are remediated Average time to remediate vulnerabilities falls due to increased automation All out of SLA assurance findings assigned ...

NinjaOne, etc.) Active Directory, DNS and Microsoft CA Networking - routers, switches and firewalls (preferred) Microsoft 365 Defender (preferred) Key success factors All out of SLA vulnerabilities assigned to IT are remediated Average time to remediate vulnerabilities falls due to increased automation All out of SLA assurance findings assigned ...

NinjaOne, etc.) Active Directory, DNS and Microsoft CA Networking - routers, switches and firewalls (preferred) Microsoft 365 Defender (preferred) Key success factors All out of SLA vulnerabilities assigned to IT are remediated Average time to remediate vulnerabilities falls due to increased automation All out of SLA assurance findings assigned ...

NinjaOne, etc.) Active Directory, DNS and Microsoft CA Networking - routers, switches and firewalls (preferred) Microsoft 365 Defender (preferred) Key success factors All out of SLA vulnerabilities assigned to IT are remediated Average time to remediate vulnerabilities falls due to increased automation All out of SLA assurance findings assigned ...

NinjaOne, etc.) Active Directory, DNS and Microsoft CA Networking - routers, switches and firewalls (preferred) Microsoft 365 Defender (preferred) Key success factors All out of SLA vulnerabilities assigned to IT are remediated Average time to remediate vulnerabilities falls due to increased automation All out of SLA assurance findings assigned ...

NinjaOne, etc.) Active Directory, DNS and Microsoft CA Networking - routers, switches and firewalls (preferred) Microsoft 365 Defender (preferred) Key success factors All out of SLA vulnerabilities assigned to IT are remediated Average time to remediate vulnerabilities falls due to increased automation All out of SLA assurance findings assigned ...

Absence, Talent, etc.) Supporting incident management, BAU support and continuous improvement Leading or contributing to requirements gathering and design workshops Ensuring solutions meet SLA/KPI, audit and compliance requirements Collaborating with stakeholders, programme teams and system integrators For Lead roles additionally: Providing technical leadership and design assurance Acting ...

Level Agreements. Be an escalation point for service desk tickets for 3rd line escalations. Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation Ownership an input to solution designs at all levels (High Level, Low Level and Technical) Creation of test plans to ensure required quality ...

environments at or near board/executive levelStrong track record of leading scalable service operations and operational transformation prog rammesExperience improving customer experience, SLA performance, CSAT, and operational delivery m etricsDemonstrable experience integrating acquired businesses within high-growth or acquisitive organis ationsStrong commercial awareness, including operational performance ownership and cost ...

this role, applicants must live within 1 hour of London in order to be able to get to the office to meet our customer SLA's. Qualifications Ability to obtain or preferably to currently hold SC level UK National Security Vetting Highly motivated and proactive Excellent communication, client facing ...

this role, applicants must live within 1 hour of London in order to be able to get to the office to meet our customer SLA's. Qualifications Ability to obtain or preferably to currently hold SC level UK National Security Vetting Highly motivated and proactive Excellent communication, client facing ...

this role, applicants must live within 1 hour of London in order to be able to get to the office to meet our customer SLA's. Qualifications Ability to obtain or preferably to currently hold SC level UK National Security Vetting Highly motivated and proactive Excellent communication, client facing ...

this role, applicants must live within 1 hour of London in order to be able to get to the office to meet our customer SLA's. Qualifications Ability to obtain or preferably to currently hold SC level UK National Security Vetting Highly motivated and proactive Excellent communication, client facing ...

this role, applicants must live within 1 hour of London in order to be able to get to the office to meet our customer SLA's. Qualifications Ability to obtain or preferably to currently hold SC level UK National Security Vetting Highly motivated and proactive Excellent communication, client facing ...

this role, applicants must live within 1 hour of London in order to be able to get to the office to meet our customer SLA's. Qualifications Ability to obtain or preferably to currently hold SC level UK National Security Vetting Highly motivated and proactive Excellent communication, client facing ...

this role, applicants must live within 1 hour of London in order to be able to get to the office to meet our customer SLA's. Qualifications Ability to obtain or preferably to currently hold SC level UK National Security Vetting Highly motivated and proactive Excellent communication, client facing ...

Strategy: Define and execute scalable strategies that drive platform adoption, utilization, and long-term customer value* Operational Excellence: Oversee team operations, resource allocation, and SLA adherence while aligning delivery to customer success milestones and outcomes* Customer Health & Risk Management: Establish and operationalize health scoring frameworks to proactively identify risks ...

Ansible Docker Kubernetes CloudWatch Prometheus Grafana Loki PRTG Experience required: 3+ years in AWS/cloud infrastructure support Production environment troubleshooting Managed services/SLA-driven support Incident response Linux administration Networking fundamentals Cloud security awareness Strong communication skills Package/benefits: Home based working Flexible working options Career development ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...