26 to 50 of 716 Remote SLA Jobs

resilience. Responsibilities include: Overseeing the delivery of IT services to meet project and operational requirements Managing the system administration team and related resources Monitoring SLA compliance and ensuring services meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives More ❯

resilience. Responsibilities include: Overseeing the delivery of IT services to meet project and operational requirements Managing the system administration team and related resources Monitoring SLA compliance and ensuring services meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives More ❯

escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to More ❯

service and being the first point of call for IT support queries Following incident management processes and ensuring customer tickets are responded to within SLA Previous experience working with call logging and ticketing systems, this role will involve working on tickets, it's essential you hit the ground running and More ❯

opportunity for remote working and the support team work flexibly to maintain a constant presence during working hours. There are no out-of-hours SLA's associated with this system. Here's What You'll Need Management Active Directory including GPO, ADFS, ADRMS, DNS and PKI virtual and physical servers More ❯

management. Participate in any additional, out of hours support, including weekends as and when required, for which overtime will be paid. Responsible for personal SLA and KPI adherence. Ensure a working knowledge of information technology products is maintained and undertake training when required. Assist with the production of documentation and More ❯

technical peer review and development support Represent IT in meetings and cross-functional initiatives, acting as a trusted advisor Track, analyze, and report on SLA adherence and incident trends to drive continuous improvement Audit and enforce IT policies and security practices to ensure compliance with InfoSec and regulatory standards What More ❯

requests are successfully and accurately identified, categorised, prioritised, diagnosed and effectively resolved whilst delivering excellent and clear communication. Working to clear, Service Level Agreement (SLA) and Key Performance Indicator (KPI) where possible aiming to exceed them with personal and team-based goals. Delivering excellent information management on tickets and tasks … requests are successfully and accurately identified, categorised, prioritised, diagnosed and effectively resolved whilst delivering excellent and clear communication. Working to clear, Service Level Agreement (SLA) and Key Performance Indicator (KPI) where possible aiming to exceed them with personal and team-based goals. Delivering excellent information management on tickets and tasks … within a Service Desk team where your personal performance has led to a personal desire to progress. Experience of working to, and consistently meeting, SLA's and targets Understanding of and experience of using ITIL processes for Incident & Problem Management Experience of coaching and mentoring team members or subordinates Skills More ❯

Manager, you develop & maintain a strong professional relationship with your assigned customer(s) consistently execute & follow up long- term maintenance contracts are responsible for SLA achievement and a high level of customer satisfaction provide input for permanent tracking of KPI's (financial, quality, schedule and risks/issues), and provide More ❯

environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and More ❯

environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and More ❯

environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and More ❯

environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and More ❯

management. Fluent English (written and spoken). Proficiency in MS Excel, PowerPoint, Word. Strong communication and stakeholder management skills. Additional Skills (Plus): ServiceNow expertise, SLA understanding. Agile methodologies (Scrum, Kanban, UX, Jira). Lean or Six Sigma methodologies. Soft Skills: Agility, proactive attitude, active listening. Pragmatic thinking, excellent communication, influence More ❯

2nd line or relevant support teams, whilst still managing ownership of calls through to completion. Incident management - ensuring that all incidents are resolved within SLA timescales. Raising Centrica Energy specific service/change requests, managing through to completion. Delivering IMAC project work, attending project meetings and work groups as and More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner More ❯

SCM. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service More ❯

SCM. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service More ❯

person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA's. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report More ❯

up-to-date, relevant, and maintained to a high level, complying with the Bank's auditing principles and processes. Ensure the Support Team achieves SLA targets outlined by the business and be part of a proficient and proactive Support Unit. Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including More ❯

Microsoft Azure (e.g., virtual machines, storage, Active Directory, networking, security groups). Experience in a Support/Service/Helpdesk environment with exposure to SLA-based ticketing systems. Excellent problem-solving, analytical, and communication skills. Ability to work independently and collaboratively as part of a high-performing support team. Relevant More ❯

Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%) Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network More ❯

new clients by leading support service induction meetings. Service Performance & Reporting Prepare content and present Client service Induction meetings Track, analyse, and report on SLA and KPI performance for assigned clients. Prepare and deliver monthly service performance reports to stakeholders. Monitor client satisfaction (CSAT) scores and recommend improvement actions based More ❯

escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to More ❯

Microsoft Azure (e.g., virtual machines, storage, Active Directory, networking, security groups). Experience in a Support/Service/Helpdesk environment with exposure to SLA-based ticketing systems. Excellent problem-solving, analytical, and communication skills. Ability to work independently and collaboratively as part of a high-performing support team. Relevant More ❯