26 to 43 of 43 Remote/Hybrid SLA Jobs

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. You will; Have a thorough and demonstrable ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. 3rd Line Network Engineers will; Have ...

maintain data pipelines and integration solutions within Azure. Integrate and transform data from multiple enterprise systems. Support operational reporting, service performance metrics, KPIs and SLA reporting. Improve data quality, consistency, governance and accessibility. Work with service management teams to support reporting and service improvement. Collaborate with architects and stakeholders ...

Model, governance framework and RACI. Standard factory demand, onboarding, deployment and service-acceptance processes. Capacity, lifecycle, resilience and operational support model. Service KPI/SLA framework and governance reporting. Service maturity and capability development roadmap. Knowledge-transfer and transition plan for permanent service and product teams. ...

responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Deliver assigned projects with minimal supervision, providing status updates, resolving issues and updating ...

central hub for our EV clients and field service engineersmanaging live faults, prioritising workloads, and ensuring issues are resolved swiftly within SLA targets. Key Responsibilities Engineer Scheduling: Triage incoming EV infrastructure faults, dispatch field engineers, and dynamically reprioritise workloads when urgent issues pop up. Incident Management: Track incidents through ...

Security Professional) GIAC Certifications: GCIH (Incident Handler), GCIA (Intrusion Analyst), GCDA (Detection Analyst), or GASAE (AI Security Automation Engineer) Success Metrics (KPIs) Queue & Dispatch SLA - 95%+ of HITL exceptions and high-priority AI-flagged alerts assigned within defined SLAs. Knowledge Base Freshness - 100% of operational runbooks reviewed and indexed ...

identify and resolve blockers that could delay revenue recognition Ticket & Workflow Management Manage inbound support requests via Zendesk, prioritising based on revenue impact and SLA Balance urgent requests with ongoing operational workflows Communicate clearly with stakeholders on progress and expectations Cross-Functional Support Support multiple sales functions including: Business Development ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

Nice-to-Have Lean Six Sigma Yellow Belt BCS/IIBA analysis certification Automation exposure - Power Automate, UiPath, Blue Prism, ServiceNow, Alteryx KPI/SLA/performance indicator understanding Experience supporting digital or automation initiatives Benefits £37,000 - £54,600 Hybrid - 1 day/week on-site 28 days annual ...

issues and opportunities to improve the customer experience. How We'll Measure Success Customer satisfaction (CSAT) and first response times. Time to resolution and SLA achievement. Ticket backlog, ticket reopens and escalation rates. Speed and quality of bug triage and reporting. Help Centre content creation, accuracy and usage. Improvements ...

responsibilities will include: Occasional travel to customer sites across the UK Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL Replicate and document bugs clearly for development teams Act as a trusted contact ...

Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology … Performance, Risk and Resilience Governance and Integrated Service Reviews Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security ...

Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology … Performance, Risk and Resilience Governance and Integrated Service Reviews Stakeholder and Supplier Engagement Continual Improvement and Service Maturity International Cyber Service Reporting, Catalogue and SLA Management Skills and Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security ...

skills matter as much as technical ones. Code, test and amend complex programs, scripts and integrations Support live applications, handling incidents and requests to SLA Follow release and deployment processes, flagging user impact and risk Contribute to documentation, knowledge sharing and continual improvement What you’ll bring Server-side development … including branching and code review in a multi-developer team Experience working in an agile, kanban, scrum or waterfall environment Experience supporting software to SLA, working directly with customers A degree in IT or equivalent industry experience Excellent communication, a team-player attitude, and the ability to take ownership ...

contract award. RFP Document Development: Author a complete, compliant RFP aligned with public-sector IT policies, enterprise architecture standards, and formal procurement rules. Requirements & SLA Drafting: Lead stakeholder sessions to capture complex business specifications, point-of-sale workflows, order fulfillment needs, and system integration points. Draft enforceable Service Level Agreements … contract award. RFP Document Development: Author a complete, compliant RFP aligned with public-sector IT policies, enterprise architecture standards, and formal procurement rules. Requirements & SLA Drafting: Lead stakeholder sessions to capture complex business specifications, point-of-sale workflows, order fulfillment needs, and system integration points. Draft enforceable Service Level Agreements ...

IT Engineer Location: Hereford (You can also be based out of our offices in Cardiff or Bristol) Salary: £28,000 - £35,000 The successful candidate will be delivering high-quality communications solutions to customers by ...

implementation project. Your responsibilities include leading the AMS/production support leadership, managing service transition, overseeing hypercare exit criteria, and handling SLA ownership. You will govern incident/problem/change processes and take responsibility for the quarterly-update regression. Working closely with various teams, you will ensure process integrity … integrity. - Provide leadership to consultants and collaborate with business and technical teams. - Manage AMS/production support, service transition, and hypercare exit criteria. - Govern SLA adherence, and incident/problem/change processes. - Influence design decisions and establish innovative ways of working. Required Experience: Proven experience leading functional delivery ...