26 to 50 of 134 SLA Jobs with Hybrid or WFH Options

managing your workload efficiently, and gaining valuable experience across different industries, both remotely and in person. Responsibilities: * Efficiently manage multiple open tickets while meeting SLA thresholds. * Provide technical support for IT hardware and software used by end-users. * Take ownership of incidents, requests, and problems, conducting thorough diagnostics. * Perform regular more »

potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary more »

the delivery of services.Experience working within a SOC.Experience of working within technically complex environments or on a project with multiple participants.Experience of working to SLA & KPI measures.Ability to manage workload for themselves in pressurised environments to Time, Quality and Standards;A personable and flexible individual, who is willing to work more »

home and in the office. Responsibilities: - Work with Service Desk Manager to ensure the goals and objectives for each service corresponding to their respective SLA’s, OLAs and Service schedules are met. - To ensure that appropriate information is produced about each service for analysis. - To work with the Service Desk more »

advanced replacement part swaps, on-site engineer repair, third party service and return to base repair, missing items and incorrect orders, ensuring that customer SLA are met. · Escalate issues preventing the progress of a customer request to the Head of Support. · Liaise with third party companies to facilitate warranty repairs more »

teams and our suppliers to enable the successful fulfilment of service requests; ensure they are delivered to a high standard and within the agreed SLA's and timescales, to achieve high levels of customer satisfaction. You will own any escalations through to resolution and flag any risks to the delivery more »

of ITIL standards and processes/experience of working with ServiceNow or an equivalent ITSM/CRM tool Application support experience delivering against Service Level Agreement targets AEJ Consulting Limited is acting as an Employment Agency in relation to this vacancy. AEJ Consulting Limited is committed to being an equal more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to project more »

Head Office Competitive Salary You will play a crucial role for the business by proactively receiving, owning, prioritising, documenting, and resolving customer inquiries within SLA, ensuring an ongoing high-quality service is delivered, and making sure problems are appropriately escalated when necessary. What you will be doing as our Digital more »

Location: 1 day a week onsite (Portsmouth), will alter to Fareham at some point this year), rest of time work at home. Due to SLA’s candidates will need to be a max 30-35 mile radius from Portsmouth/Fareham area. Hours: flexible 0800-1800 hrs range Monday to more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to projects more »

a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »

accordingly. Troubleshoot within End User Computing, Networks and Applications problems, diagnose and solve hardware/software Incidents/problems in line with the agreed SLA’s. To follow up on ticket statuses to requestors and communicate progress promptly. Arranging external support with the third-party vendors where issues cannot be more »

ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution more »

companies both on and off-site as needed. Configure applications and hardware on new and existing IT devices. Support VIP users with a tight SLA when applicable. Ensure timely and responsive communication with internal and external stakeholders. Skills and Experience: Strong technical skills in hardware break-fix, software, and operating more »

ability to motivate and inspire a team. You have a proven ability to manage service desk teams, including defining and measuring KPI's and SLA's. You have knowledge of ITSM Service Desk Tooling. You have excellent communication and interpersonal skills, with the ability to build effective relationships at all more »

a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »

a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »

and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Developer or in a similar role Experience in implementing ServiceNow processes and functions Knowledge of LDAP/Active more »

the client. Calls upon the expertise of support team colleagues to provide assistance when required to ensure cases continue to progress in line with SLA commitments. Escalates issues and blockages to line manager promptly. Communicates updates to customers in a clear and timely manner. Educates and provides recommendations to clients more »

mainly in the education sector. Responsibilities: Provide support to customers (ticketing systems, helpdesk,, email, telephone) Manage independent workload to ensure customers receive timely support & SLA targets are met Contribute to the development of company solutions Maintenance of company documentation Requirements: Active Directory/Group Policy- on prem technologies Microsoft Systems more »

mainly in the education sector. Responsibilities: Provide support to customers (ticketing systems, helpdesk,, email, telephone) Manage independent workload to ensure customers receive timely support & SLA targets are met Contribute to the development of company solutions Maintenance of company documentation Requirements: Active Directory/Group Policy- on prem technologies Microsoft Systems more »

Schedule and monitor program activities to ensure timely completion, including follow-ups with external suppliers. Ensure services meet quality and profitability standards as per SLA agreements. Follow specified systems, processes, and methodologies for effective service delivery monitoring, control, and support. Assist in providing business reports as necessary. Attend Client Service more »

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA’s for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience more »

GISP Provideexpert second-line support to IT users in line with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause more »