26 to 50 of 124 Remote SLA Jobs

Performance Indicators Positive stakeholder feedback on IT support and delivery. Delivery of portfolio within time, cost, and quality metrics. Strong team engagement (eNPS) and SLA performance. Effective collaboration across IT leadership to achieve cost efficiencies. Experience & Skills Bachelor’s degree or equivalent experience. 5+ years delivering technology initiatives in multi ...

configuration, workflows, role-based security, and financial reporting tools (OTBI, Smart View, FRS, BI Publisher). Familiarity with chart of accounts design, subledger accounting (SLA), and intercompany processes. Excellent communication and stakeholder engagement skills. Highly Desirable: Oracle ERP Cloud certifications (e.g., Oracle Financials Cloud Implementation Specialist). Experience with integration ...

service performance and provide actionable insights across Incidents, Service Requests, Change, and Defect Management (aligned to ITIL 4 practices). Key Responsibilities Track SLA/SLO attainment, backlog health, MTTR/MTBF, change success rate, and defect trends; flag risks and emerging patterns. Maintain and improve operational dashboards; ensure data ...

accurately Ensure client reporting aligns with Statement of Work (SoW) requirements Oversee stock holdings for allocated accounts, ensuring management aligns with customer expectations and SLA timeframes Maintain and update the SAF document, including SoW, RPI, forecasts, system migration status, and margin justifications Manage the workload of assigned Service Support Coordinators ...

Control-M/EM, Server, Agents) to support business-critical processes. Job Scheduling & Monitoring Create, schedule, and monitor batch jobs; troubleshoot failures and ensure SLA compliance. Upgrade Management Plan and perform Control-M application upgrades to version 9.0.22 across a global estate, including: Testing : Validate upgrade packages and conduct regression ...

requests. Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues, Manage and triage service desk queues effectively, maintaining SLA compliance. Update service tickets, communicate with clients, and coordinate with third-party suppliers. Maintain accurate documentation of network configurations, changes, and troubleshooting steps. The ideal ...

your next challenge? 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

issues related to certificate issuance, revocation, auto-enrolment, and chain validation. Respond to and manage incidents, service requests, and change tickets in line with SLA targets, ensuring timely and effective resolution. Configure, maintain, and support core systems such as AzureAD accounts, SSO applications, Microsoft Intune, and Microsoft Defender monitoring. Oversee ...

succession planning. Expertise in agile delivery (Scrum, SDLC; exposure to SAFe/LeSS) and pragmatic governance. Commercial acumen: budget ownership, vendor management, and SLA oversight. Outstanding stakeholder engagement and influencing skills at executive level. Technical fluency to collaborate with engineering, DevOps, architecture, and InfoSec teams. Relevant certifications (Agile/Scrum ...

succession planning. Expertise in agile delivery (Scrum, SDLC; exposure to SAFe/LeSS) and pragmatic governance. Commercial acumen: budget ownership, vendor management, and SLA oversight. Outstanding stakeholder engagement and influencing skills at executive level. Technical fluency to collaborate with engineering, DevOps, architecture, and InfoSec teams. Relevant certifications (Agile/Scrum ...

environment promotion workflows. Drive the definition and implementation of observability standards - Prometheus, Grafana, Loki/ELK, Jaeger, Sentry - enabling end-to-end visibility and SLA tracking. Define scalability and reliability patterns (KEDA, HPA, circuit breakers, bulkheads, caching tiers) and ensure resilience of critical sportsbook operations (pricing, bet placement, settlement). ...

software is bug-free. Make sure that any fixes we find are thoroughly tested and approved before they're released to customers. Follow the SLA commitments to make sure that fault analysis, diagnosis, and resolution are handled correctly. Code, test, and integrate software in line with the company's Software ...

supervision. Your Responsabilities: Provide senior technical support across multiple customer environments within managed services and project engagements. Manage high-priority incidents and escalations, ensuring SLA compliance and performing root cause analyses for critical issues. Proactively monitor customer environments to preemptively resolve issues. Engage in systems management activities including patching, upgrades ...

Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service resources. ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

their day and has enough experience and confidence, to work fully remotely 5 days a week, organising their own workload and diary and hitting SLA targets. The money is up to £50k, plus private healthcare. Anywhere in the UK is fine. They need someone who really enjoys talking to clients ...

mitigation. 3rd party/vendor liaison with respect to technical support, build and maintenance. Meet levels of service in line with published/agreed SLA's. Skills & Experience Required Significant number of years' experience in a specialist architecture/support/delivery role in a medium to large organisation, with ...

acceptance criteria, providing clear estimates for delivery Decide implementation details and minor refactors; escalating scope shifts, architectural changes, and timeline risks Measure success by SLA adherence, release quality (defect escape rate), security posture, delivery predictability, and tech-debt reduction Engage in weekly check-ins, maintain a rolling two-week delivery ...

such as PowerOn, PI, and ODMS. Contribute to technical forums, documentation, and standards development. Fault Analysis Investigate and resolve complex operational application issues. Ensure SLA compliance with internal and external service providers. Skills & Experience We're looking for professionals with hands-on expertise in: GE Vernova PowerOn - highly desirable/ ...

system log reviews. Multi-Tenant MSP Operations Support multiple enterprise customers in a 24/7 global MSP environment. Own escalated incidents and ensure SLA compliance and communication. Conduct proactive configuration reviews, compliance checks, and platform tuning. Support network onboarding, migrations, life cycle upgrades, and change design. Escalation Management & Vendor ...

observability for pipelines, applications and integrations. Handle incident response and root cause analysis for platform and application issues. Define and enforce non-functional requirements (SLA/SLOs, resilience, disaster recovery). Client-Facing Engineering & Stakeholder Management Run technical discovery with senior stakeholders to translate business needs into concrete Foundry ...

observability for pipelines, applications and integrations. Handle incident response and root cause analysis for platform and application issues. Define and enforce non-functional requirements (SLA/SLOs, resilience, disaster recovery). Client-Facing Engineering & Stakeholder Management Run technical discovery with senior stakeholders to translate business needs into concrete Foundry ...

monitor resources. You will enhance your client relationships by responding to inbound support requests and ensuring that our 2nd line experts meet their SLA’s. Candidates should have more than ONE years’ experience in service desk, technical customer service or support and/or technical account management with some experience … provided. - 1st line support for client internal and external. Response to inbound requests and ensure that our 2nd line experts meet our SLA’s. - Updating internal and external client and suppliers on progress of trouble tickets whilst managing Jira queues. - Providing daily, monthly, quarterly checks and updates on systems. - Writing ...

monitor resources. You will enhance your client relationships by responding to inbound support requests and ensuring that our 2nd line experts meet their SLA’s. Candidates should have more than ONE years’ experience in service desk, technical customer service or support and/or technical account management with some experience … provided. - 1st line support for client internal and external. Response to inbound requests and ensure that our 2nd line experts meet our SLA’s. - Updating internal and external client and suppliers on progress of trouble tickets whilst managing Jira queues. - Providing daily, monthly, quarterly checks and updates on systems. - Writing ...

Reviewing aged tickets, analysing trends, and providing recommendations to improve turnaround times and overall service delivery. Producing regular incident reports covering volumes, trends, and SLA adherence, with clear insights to support operational decision-making. Reviewing vendor-submitted incident reports to ensure accuracy, completeness, and compliance with SLA requirements, escalating ...