51 to 75 of 77 Remote/Hybrid SLA Jobs

forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records ...

contracts ensuring services are scalable, compliant and aligned to organisational governance frameworks. Key Responsibilities: Accountable for Service Desk, Desktop and Mobile Support functions ensuring SLA adherence and high service quality Own Incident, Request, Change and Escalation processes Drive service improvement through trend analysis and post-incident reviews Lead the Change … such as Halo, ServiceNow, Remedy or Jira Service Management Experience integrating service requirements into supplier contracts Proven experience managing suppliers and stakeholders within complex SLA frameworks Deep understanding of Service Management within public cloud and hybrid hosting environments Familiarity with ISO 20000 and ISO 27001 standards Understanding of SIAM principles ...

ability to work on your own initiative without supervision whilst contributing and participating to the team Ability to manage workload and time according to SLA’s Good attention to detail and investigation skills Please note that travelling may be required both for training and project purposes. If this sounds like ...

into Akamai deployments. Act as L3 SME for Akamai-related incidents within Cyber Defence Centres (CDCs). Lead service recovery during outages and ensure SLA/OLA adherence in high-stakes environments. Conduct deep technical troubleshooting, root cause analysis (RCA), and performance tuning across Akamai CDN services. Support transition ...

communications, and effective resolution. Maintain strong, trusted customer relationships, acting as a primary escalation and assurance point. Deliver accurate, timely service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. … Minimum 5 years’ experience in a Service Delivery/Service Management role Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement Strong customer‐service orientation with a pragmatic problem‐solving approach Proven advocate and practitioner of ITIL best‐practice processes Experience in a customer‐facing ...

Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 3 days/week remote … Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem-solving approach. Proven advocate and practitioner of ITIL best-practice processes. Familiarity with Experience in ITIL ...

managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader by coordinating Service Desk activity … deputising when required, and acting as the escalation point for complex or high-priority incidents. Ensure the team follows procedures, manages tickets effectively, meets SLA expectations, and maintains accurate, high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them ...

Helpdesk processes, workflows and best practices Create a 12-24 month Service Desk roadmap Establish ticket triage models and escalation paths Define and manage SLA structures and performance reporting Build and maintain documentation standards and knowledge base resources Contribute to continuous service improvement initiatives Help shape tooling decisions (ticketing systems … Windows 10/11 Microsoft 365 Active Directory Basic networking (DNS, DHCP, TCP/IP) Experience working with structured ticketing systems Exposure to SLA management and process improvement Organised, structured and commercially aware mindset Confident communicator with client-facing experience Full UK driving licence (or ability to travel to client ...

excellent opportunity for someone with 1-3 years' experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents and service … phone, email and ticketing systems Diagnose and resolve common technical issues, escalating more complex problems where required Manage and prioritise ticket queues within an SLA-driven service environment Maintain accurate records of incidents, resolutions and support activity within the service desk system Communicate clearly with users throughout the lifecycle ...

Were working with a Bristol based tech co. looking to recruit a hybrid working Level 1 Application Support Analyst to deliver support for the companies applications to customers worldwide. The application support team currently has ...

Our client, a global Professional Services firm, are looking for Junior Helpdesk Analysts to join their Operations and Service Support Team. The successful candidates will provide the primary, day-to-day interface to services through ...

compensation calculations, payee management, pipeline monitoring, and release readiness-while collaborating closely with Business (Sales Ops/Finance), IT, and SAP product support. Ensure SLA/OLA adherence, audit readiness, and continuous improvement of processes, tooling, and knowledge assets for a business-critical incentive compensation platform. Your Responsibilities Service Operations … Performance & Stability: Track and remediate long-running jobs, bottlenecks, and data quality defects; recommend design optimizations. Governance & Reporting: Provide weekly/monthly service reports (SLA/OLA, incident trends, backlog, risk/issues, improvement actions); maintain SOPs and runbooks. Security & Compliance: Enforce access controls, segregation of duties, and audit evidence ...

partners via our cloud-based support desk. Manage the progress of support tickets from inception to resolution, ensuring adherence to our Service Level Agreement (SLA) targets. Encourage customers to optimise the use of the product for automating business processes. Deliver additional training and consultancy on-site or remotely to customers ...

ready reports and presentations. • Develop recurring performance packs summarising key insights, risks, and opportunities. • Communicate complex findings in clear, non-technical language. Operational Performance & SLA Commentary • Analyse SLA performance, escalation patterns, and process bottlenecks. • Provide commentary on performance variance and emerging issues. • Work with operational leads to validate findings ...

systems to support secure customer connectivity, ensuring accurate as-built capture, validation and governance of fibre network data in line with internal standards and SLA-driven KPIs. Responsibilities: Working within the Fibre planning and build department the Fibre As-built & QS Engineer will be involved with: * Interact with Design & Build … traffic * Raise structured queries with supply chain partners where as-built packs or measure submissions lack required data * Issue pay certificates in line with SLA timelines and coordinate with Delivery Managers and Project Managers * Engage and coordinate with internal and external stakeholders to resolve technical queries and ensure delivery support ...

Operations will have proven experience managing large, multi-disciplinary operations within technology or telecommunications services, with strong expertise in ITIL service and incident management, SLA/OLA performance, operational governance, and process improvement. With a focus on continuous improvement, the Head of Customer Operations will drive operational maturity through automation …/UC), and customer success teams. Proven experience delivering predictable, high-quality customer outcomes in technology or telecommunications services. Strong expertise in incident management, SLA/OLA performance, and operational governance. Data-led approach to real long-term operational improvement, using metrics, insights, and automation to drive efficiency and consistency. ...

Our client, an innovative leader in the technology sector, is currently seeking a skilled Business Systems Analyst to join their team in Whiteley on a permanent basis. This hybrid role will see you taking ownership ...

Head of Customer Operations will have proven experience managing large, multi-disciplinary operations within technology or telecommunications services, with strong expertise in incident management, SLA/OLA performance, operational governance, and process improvement. With a focus on continuous improvement, the Head of Customer Operations will drive operational maturity through automation …/UC), and customer success teams. Proven experience delivering predictable, high-quality customer outcomes in technology or telecommunications services. Strong expertise in incident management, SLA/OLA performance, and operational governance. Data-led approach to real long-term operational improvement, using metrics, insights, and automation to drive efficiency and consistency. ...

periodic meetings with vendor project leads/program managers to monitor progress. • Oversee overall testing governance, including measurement, baselining, and tracking of KPIs and SLA • Collaborate with key stakeholders to gather and understand business requirements. Key Skills and Experience • Proven experience in UAT planning, design, execution, and defect management. • Hands … testing standards. • Mandatory domain expertise in Payments & Liquidity Beneficial Skills and Experience • Experience in programme management and testing governance. • Familiarity with KPI and SLA measurement and reporting. • Exposure to large-scale financial services environments. • Ability to drive process optimisation and continuous improvement. • Knowledge of additional automation or reporting tools (e.g. ...

Your new company You will be working for a large, well-known organisation who are a powerhouse within their industry. Your new role You will manage a team of technical specialists, ensure platform stability and ...

Your new company You will be working for a large, well-known organisation who are a powerhouse within their industry. Your new role You will manage a team of technical specialists, ensure platform stability and ...

resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps mindset ...

resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps mindset ...

Job title: Contracts Administrator Location: Manchester - hybrid Contract Length: 6 months Randstad Sourceright is proud to support a global leader in Digital Services to recruit a Contracts Administrator. Job Role The Co-ordination team is ...

valued member of the Digital Engineering team and work collaboratively with product managers, UX, frontend, QA, DevOps, and business stakeholders in a fast paced, SLA driven environment. In this role, you will: Lead end to end architecture and design for SAP Commerce Cloud (Hybris) solutions. Guide teams in building scalable … Certified Development Specialist - SAP Commerce Cloud. Experience with headless commerce, composable commerce, and mobile first API architectures. L3 production support experience in an SLA driven eCommerce environment. Experience with JRebel, performance tuning, and large scale catalog management. Strong analytical abilities and comfort owning complex production issues end to end. Salary ...