51 to 75 of 254 Remote/Hybrid SLA Jobs

tracking, and overall operational efficiency.Leading solution architecture and implementation activities, including Jira Service Collection configuration, portal design, request type definition, workflow and automation setup, SLA management, asset schema design, reporting, and adoption planning for the Atlassian Service Collection.Contributing to service delivery and operational transformation initiatives as an Atlassian Service Collection ...

tracking, and overall operational efficiency.Leading solution architecture and implementation activities, including Jira Service Collection configuration, portal design, request type definition, workflow and automation setup, SLA management, asset schema design, reporting, and adoption planning for the Atlassian Service Collection.Contributing to service delivery and operational transformation initiatives as an Atlassian Service Collection ...

tracking, and overall operational efficiency.Leading solution architecture and implementation activities, including Jira Service Collection configuration, portal design, request type definition, workflow and automation setup, SLA management, asset schema design, reporting, and adoption planning for the Atlassian Service Collection.Contributing to service delivery and operational transformation initiatives as an Atlassian Service Collection ...

tracking, and overall operational efficiency.Leading solution architecture and implementation activities, including Jira Service Collection configuration, portal design, request type definition, workflow and automation setup, SLA management, asset schema design, reporting, and adoption planning for the Atlassian Service Collection.Contributing to service delivery and operational transformation initiatives as an Atlassian Service Collection ...

ensuring content is accurate, up-to-date, and accessible for both IT staff and end-users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise ...

support or application support role. Experience supporting integrations between enterprise business applications. Practical experience with ticketing systems and support workflows, including impact-based prioritisation, SLA management, and accurate technical documentation. Strong troubleshooting and analytical skills, with the ability to investigate complex symptoms, interpret logs, and identify root cause. Working knowledge ...

facing technical support or application support role.Experience supporting integrations between enterprise business applications.Practical experience with ticketing systems and support workflows, including impact-based prioritisation, SLA management, and accurate technical documentation.Strong troubleshooting and analytical skills, with the ability to investigate complex symptoms, interpret logs, and identify root cause.Working knowledge of relational ...

cloud hosted and privately hosted environments. You will be self-motivated and be able to multitask in line with project plans and customer SLA’s. You must be comfortable speaking to customers and have very good written and oral communication skills. A high level of organisational ability is a must ...

Support and lead members of the on-site team, including 1:1s, probation reviews and development conversations. Contribute to service reviews using KPI and SLA performance data. Support continuous improvement projects across the service desk and ITSM environment. You'll work closely with service management, technical teams, suppliers and customer ...

selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support customer experience and service transformation initiatives.Dynamics 365 Customer Insights:Design customer segmentation and audience strategies.Develop customer journey ...

infrastructure across EMEA offices and showrooms, covering corporate hardware lifecycles (Windows/MacOS), M365 systems, conferencing technology, and automated onboarding/offboarding workflows. Vendor SLA Management: Manage local and regional hardware vendors, telecom partners, field support agencies, and POS providers, holding them accountable to strict ticket resolution timelines via ServiceNow. ...

regulatory obligations. Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact Perform structured triage and initial diagnosis Resolve standard issues within SLA using approved knowledge base and runbooks Escalate complex or cross‐system issues to L3 with full technical and business diagnostic context Support major incident management ...

unnecessary manual stepsData Insights: Leverage ServiceNow and PowerBI to enable data-driven insights that facilitate targeted interventions and demonstrate continuous service improvement. Capture both SLA-style metrics and experience-level metrics that reflect what matters to employees.User Sentiment & Feedback: Develop a structured, scalable user sentiment mechanism that captures the voice ...

collaborate We contribute' You will support the Systems Manager as well as other stakeholders for all aspects of the Trust Income System, Service Level Agreement Monitoring (SLAM). The post holder will need to demonstrate analytical skills, possess strong Structured Query Language (SQL) knowledge and be able to identify ...

Management Domain Expertise:**Hands-on knowledge of enterprise service management across more than just IT — incident, problem, change, and request management, service catalogs, approvals, SLA design, and how service delivery works across functions like HR, Facilities, and Finance. You understand how these systems actually work.* **B2B SaaS Sales Experience ...

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to project ...

Services.Strong troubleshooting and problem-solving capabilities.Ability to independently manage complex technical assignments.Excellent verbal and written communication skills.Experience supporting mission-critical production environments with stringent SLA requirements.Desired QualificationsExperience with ACF2 Security Administration.Knowledge of GDPS (Geographically Dispersed Parallel Sysplex) environments.Working knowledge of:AssemblerREXXOMEGAMONRMFSMFSASExperience with automation and operational tooling in mainframe environments.Understanding ...

Services.Strong troubleshooting and problem-solving capabilities.Ability to independently manage complex technical assignments.Excellent verbal and written communication skills.Experience supporting mission-critical production environments with stringent SLA requirements.Desired QualificationsExperience with ACF2 Security Administration.Knowledge of GDPS (Geographically Dispersed Parallel Sysplex) environments.Working knowledge of:AssemblerREXXOMEGAMONRMFSMFSASExperience with automation and operational tooling in mainframe environments.Understanding ...

problem-solving capabilities. Ability to independently manage complex technical assignments. Excellent verbal and written communication skills. Experience supporting mission-critical production environments with stringent SLA requirements. Desired Qualifications Experience with ACF2 Security Administration. Knowledge of GDPS (Geographically Dispersed Parallel Sysplex) environments. Working knowledge of: REXX OMEGAMON RMF SMF SAS Experience ...

also deputises for the Service Desk Manager during high workload or absence periods. RequirementsOperational Oversight & Incident Coordination Lead cyber service operations with focus on SLA attainment, incident response, and resolution quality Oversee daily workflow distribution, prioritising emerging threats and investigative escalations Ensure unresolved or complex cybersecurity issues are escalated appropriately ...

dependencies relating to AI services. Accountable for compliance with relevant policies, AI governance principles and regulatory obligations.Providing regular operational reporting across service performance, SLA adherence and delivery progress to both leadership and key stakeholders.You’ll need to have:Strong experience operating and supporting AI or advanced analytics platforms ...

dependencies relating to AI services. Accountable for compliance with relevant policies, AI governance principles and regulatory obligations.Providing regular operational reporting across service performance, SLA adherence and delivery progress to both leadership and key stakeholders.You’ll need to have:Strong experience operating and supporting AI or advanced analytics platforms ...

Team Leader also deputises for theService DeskManager during high workload or absence periods. Operational Oversight & Incident Coordination Lead cyber service operations with focus on SLA attainment, incident response, and resolution quality Team Leadership & Development LinemanageCyber Analysts, settingobjectivesand supporting individual development plans Model desired behaviours that promote collaboration, precision, and accountability ...

approval and operational processes Identifying and resolving issues that may impact revenue recognition Workflow & Stakeholder Management Managing and prioritising incoming requests in line with SLA requirements Communicating effectively with internal stakeholders on progress and timelines Balancing urgent requests alongside ongoing operational priorities Cross-Functional Support Supporting Sales, Marketing, Client Management ...

motivated in a remote-first work setting and driven to achieve professional goals. Ability to manage workload, prioritize tasks and work efficiently according to SLA’s. Superior attention to detail and troubleshooting skills. Resourceful, energetic, and enthusiastic, prepared to go the “extra mile”. OTHER REQUIREMENTS SPECIFIC ...