51 to 75 of 1,075 Remote SLA Jobs

SCM. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service More ❯

SCM. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service More ❯

SCM. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service More ❯

SCM. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service More ❯

exceptional service to both internal/external customers and stakeholders Pro-actively monitor the 2nd line support ticket queue ensuring tickets are actioned within SLA Take ownership of the entire support process end-to-end and be the primary customer liaison for the issue Build excellent customer relationships and ensure More ❯

to meet the needs of service stakeholders and users. Provide management and support of the client’s core infrastructure, services and data within defined SLA’s to ensure a continuity of service to all users including fault diagnosis, resolution and escalation. Deploy end user hardware such as desktops, laptops and More ❯

person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA's. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report More ❯

up-to-date, relevant, and maintained to a high level, complying with the Bank's auditing principles and processes. Ensure the Support Team achieves SLA targets outlined by the business and be part of a proficient and proactive Support Unit. Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including More ❯

Microsoft Azure (e.g., virtual machines, storage, Active Directory, networking, security groups). Experience in a Support/Service/Helpdesk environment with exposure to SLA-based ticketing systems. Excellent problem-solving, analytical, and communication skills. Ability to work independently and collaboratively as part of a high-performing support team. Relevant More ❯

dealt with according to a set standards and procedures, and suggesting ways to improve those processes over time Delivering resolutions to live incidents within SLA, prioritising service availability Taking the lead in problem investigation/root cause analysis and delivering resolutions that prevent recurrence and minimise technical debt Providing out More ❯

Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%) Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network More ❯

new clients by leading support service induction meetings. Service Performance & Reporting Prepare content and present Client service Induction meetings Track, analyse, and report on SLA and KPI performance for assigned clients. Prepare and deliver monthly service performance reports to stakeholders. Monitor client satisfaction (CSAT) scores and recommend improvement actions based More ❯

new clients by leading support service induction meetings. Service Performance & Reporting Prepare content and present Client service Induction meetings Track, analyse, and report on SLA and KPI performance for assigned clients. Prepare and deliver monthly service performance reports to stakeholders. Monitor client satisfaction (CSAT) scores and recommend improvement actions based More ❯

escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to More ❯

the landscape. Your expertise will focus on the ServiceNow Customer Service Management application, including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal, and mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal More ❯

the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible delivering customer integrations as well as supporting internal business integrations. More ❯

Microsoft Azure (e.g., virtual machines, storage, Active Directory, networking, security groups). Experience in a Support/Service/Helpdesk environment with exposure to SLA-based ticketing systems. Excellent problem-solving, analytical, and communication skills. Ability to work independently and collaboratively as part of a high-performing support team. Relevant More ❯

dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations More ❯

dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations More ❯

up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Ability to educate and support User bases of varied level of More ❯

up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Ability to educate and support User bases of varied level of More ❯

Take ownership and management of the incident and service request life-cycle, including verification and closure Monitor and escalate procedures relative to the appropriate SLA Keep internal users and external clients informed on request for status and progress Take ownership of the Identity Management Service, including New Starters, Leavers etc More ❯

technology for sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will collaborate with Service Delivery Managers to ensure SLA compliance. They will work with Technical Resource Managers to build dedicated support teams tailored to customer environments and service needs. The TSM will also oversee More ❯

sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve SLA compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on technical environment & service requirements. The TSM will also be involved More ❯

a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with Service Delivery Managers to achieve SLA compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on technical environment & service requirements. They will also be involved in More ❯