76 to 100 of 138 Remote SLA Jobs

the Ledger Wallet performance is optimised and working with Business Unit Leaders the Wallet Operations Lead will also ensure that both Ledger & our partners performance is in line with SLA's and expectations. This role requires a proactive approach to excellent stakeholder management & communication skills, the ability to build out robust, well documented processes and governance within a dynamic and More ❯

in the field and improve and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of SuccessFactors is a benefit. What More ❯

support to our customers and communicate effectively via email, our portal and telephone. Accurately log, track and resolve issues in a timely manner, working within the help desk agreed SLA's. Work with our technical team to address and resolve customer faults and queries with our live software, escalating complex issues where needed. Receive our monitoring alerts and recognise what More ❯

Systems Executives and Administrators. Overseeing the allocation of workloads and manage team capacity, ensuring efficient service delivery of all mandatory tasks and project work is delivered within the set SLA's/agreed deadlines. Developing a positive culture of delivering feedback to Operational Teams. Continuously Improve Processes – Constantly look for ways to improve internal processes to support good client outcomes More ❯

Develop strong relationships with clients, promoting retention and improving the use of the platform Map possible gaps to increase client satisfaction Build and manage plan to improve key indicators (SLA, NPS, ...) Identify and capitalize on business opportunities Promote Up/Cross sales with existing clients Monitor the Invoice process, including renewals Requirements: 3 years of project management experience with More ❯

impact on the direction of our EU infrastructure and how it integrates with our core product set in the NA region. What You'll Do: Maintain uptime requirements and SLA's for our cloud infrastructure Plan and build reusable Infrastructure as Code to maintain standardization and scalability efforts Work within a global DevOps team to develop best practices in our More ❯

Strong in querying, regex, alerts, and dashboards Other Requirements: Strong communication & collaboration with internal teams Production issue troubleshooting and log analysis experience Familiarity with ITIL practices, ticketing systems, and SLA management Proactive in identifying and resolving production issues Able to collaborate with Dev and L3 teams for incident triage and change reviews Experience managing Major Incidents and post-mortem processes More ❯

Hargreaves Lansdown is a leading FinTech company, undergoing a large technology transformation. As part of this journey, we are looking for an End User Support Engineer with considerable experience in supporting a Windows and Mac environment; someone who enjoys working More ❯

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology More ❯

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology More ❯

more efficient service. Take ownership of customer issues and ensure they are carried through to completion. Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA) – In line with business priority. Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented – speedily but accurately. Procure, Install, Configure, Distribute More ❯

support tickets, ensuring all tickets are handled promptly and kept up to date. Monitor and maintain compliance with service level agreements, prioritising and escalating issues as necessary to meet SLA requirements. Assist in managing user accounts, including creating, modifying, and deleting them as part of the starter/leaver process. Help set up and configure end-user devices such as More ❯

in raising tickets to automation vendors. Able to prioritise tickets based on business need/impact. Warehouse Automation software testing. Incident coordination. End User device support. Strong Communicator. Service Level Agreement knowledge. Commercial acumen. What You'll Get In Return: Starting salary from £31,335 - £35,020 When Based at Atherstone 40 hours Monday to Friday, 8am to 5pm with More ❯

met Manage the end-to-end creation and implementation of pathways, coordinating efforts both internally and externally to ensure seamless execution Regularly prepare and present reports to clients including: SLA reports, red alert reports, patient feedback reports, referral reports, etc and create action plans to optimise performance Lead initiatives to enhance client engagement and ensure optimal utilization of capacity, driving More ❯

focused setting. Key Responsibilities: Lead and develop a team of System Administrators Manage EUC estates of 5,000+ devices Oversee device management using SCCM, Intune, Autopilot, and MDT Ensure SLA compliance and ticket quality (age, updates, backlog) Drive automation and continuous improvement initiatives Handle escalations and support transitions Maintain accurate ticket documentation and prioritization What Were Looking For: ITIL Foundation More ❯

observability and monitoring at scale Understand the unique challenges of operating AI infrastructure, including model serving, batch inference, and training pipelines Have proven experience implementing and maintaining SLO/SLA frameworks for business-critical services Are comfortable working with both traditional metrics (latency, availability) and AI-specific metrics (model performance, training convergence) Have experience with chaos engineering and systematic resilience More ❯

and administration(inc. lightning page layouts, email/routing, custom object definition, list views, dynamic forms) Expertise on Out of the box capabilities of Service Cloud including Entitlements/SLA Management Implementation of complex Salesforce Flows Knowledge of Salesforce Apex and LWC development Git software version control Familiar with Salesforce SFDX/Visual Studio Code Comfortable with agile delivery with More ❯

ready to mentor junior engineers, this could be your next big move. Role Requirements Provide 2nd and 3rd line support for live Linux-based environments, ensuring systems stay within SLA/KPI thresholds Manage, monitor, and troubleshoot Linux servers and applications via a ticketing system Automate routine tasks and document technical procedures for team use and rapid resolution Train and More ❯

Operations Build and maintain reports and dashboards to track KPIs across marketing, sales, and customer success. Automate processes to reduce manual entry, streamline lead-to-profit journey, and improve SLA adherence. Assist with integrations between HubSpot and tools like Salesforce, Slack, Zoom, Stripe, LinkedIn etc. Manage lifecycle funnels, data hygiene, and feedback loops to align cross-functional strategies. What we More ❯

covering onboarding, performance tracking, risk monitoring, and offboarding. Drive adoption of standardised processes, workflows and tooling to enable visibility, consistency and risk control across jurisdictions. Coordinate vendor risk scoring, SLA metrics, issue tracking, and periodic reassessments of vendors. Serve as an escalation point for vendor non-performance or contract breaches. Collaborate with Legal, Compliance, Risk, Security, Product, and Finance to More ❯

Finance system, In-House Applications and Point of sales systems. Manage helpdesk tickets using internal helpdesk system Work with Application providers to ensure smooth running of systems and that SLA's are adhered to Able to troubleshoot issues in order to identify the root cause in order to provide a solution Continuously review and improve existing application support processes and More ❯

solutions and data service integration Coordinate with cross-functional teams on technical solution delivery Serve as primary client contact for technical and solution matters Oversee full project lifecycle and SLA compliance Drive business growth through contract renewals and service expansion Required Qualifications : Minimum 4 years in account/project management, preferably in utilities or data services Experience managing complex multi More ❯

support team: Manage a team of experienced agents across SF, NY, and (soon) the UK. Attract, hire, and grow exceptional talent. Drive operational excellence: Own key support metrics (CSAT, SLA, backlog, handle time) and continuously improve our processes and systems. Innovate with AI and automation: Implement and refine workflows that combine human judgment and AI assistance to create best-in More ❯

ll lead and manage a support function of up to 8, including 3 team leads across all support tiers. You'll handle escalations directly, mentor the team, and drive SLA adherence. As a hands-on manager, you'll also work closely with development, project delivery, and implementation teams to align customer service with business needs. Why apply? Stable, profitable software More ❯

ll lead and manage a support function of up to 8, including 3 team leads across all support tiers. You'll handle escalations directly, mentor the team, and drive SLA adherence. As a hands-on manager, you'll also work closely with development, project delivery, and implementation teams to align customer service with business needs. Why apply? Stable, profitable software More ❯