101 to 125 of 256 Remote Service Delivery Jobs

drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base. You'll be … Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform across all global sites. You'll own the platform roadmap, oversee delivery of new functionality, and ensure the platform continues to evolve in line with organisational goals. You'll also work closely with business stakeholders, IT leadership, and external vendors to … ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing ** Defining and delivering the ServiceNow product roadmap in line with organisational strategy ** Managing the full lifecycle of the platform, from More ❯

recurring revenues. Continue to develop incremental opportunities by identifying cross - sell and upsell prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer requirements, objectives and business drivers. … Providing a highly professional service to customers at all times. Ensure the in-house CRM system (Salesforce) is maintained and kept up to date. Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities Person Specification Technical Profile * Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX … from account management activities * Experience of working with field account managers to generate additional contact points and opportunities Traits and Behaviours * Focus on customers - committed to providing the best service to our customers in all that they do * Working Together - Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and 'human.' * Can Do More ❯

technical expertise in VMware Cloud Foundation (VCF), VMware NSX, and Veeam Backup & Replication to join our dynamic Managed Services team. You’ll be responsible for delivering exceptional support and service to our enterprise clients, ensuring high availability, performance, and reliability across hybrid cloud infrastructures. This role is ideal for a self-driven professional who thrives in both independent and … collaborative environments and is comfortable engaging directly with customers. You’ll be part of a growing team dedicated to providing proactive support and continuous improvement across our managed service offerings. Key Responsibilities Deliver operational support and administration of VMware Cloud Foundation (VCF) stacks, ensuring availability, performance, and security. Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services … and virtual networking. Operate and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. Manage incidents, service requests, and change controls via standard ITIL-based processes. Lead and participate in root cause analysis for infrastructure-related incidents and issues. Maintain and update detailed technical documentation and configuration records. Act More ❯

deep technical expertise in VMware Cloud Foundation (VCF), VMware NSX, and Veeam Backup & Replication to join our dynamic Managed Services team. Youll be responsible for delivering exceptional support and service to our enterprise clients, ensuring high availability, performance, and reliability across hybrid cloud infrastructures. This role is ideal for a self-driven professional who thrives in both independent and … collaborative environments and is comfortable engaging directly with customers. Youll be part of a growing team dedicated to providing proactive support and continuous improvement across our managed service offerings. Key Responsibilities - Deliver operational support and administration of VMware Cloud Foundation (VCF) stacks, ensuring availability, performance, and security. - Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services, and … virtual networking. - Operate and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. - Manage incidents, service requests, and change controls via standard ITIL-based processes. - Lead and participate in root cause analysis for infrastructure-related incidents and issues. - Maintain and update detailed technical documentation and configuration records. - Act as More ❯

Ensure compliance with industry standards and best practices. Collaborate with stakeholders and external partners to drive innovation and improvements. Perform impact analysis and quality assurance for system modifications. Balance service delivery with cost efficiency , taking ownership of technical decisions. Build strong relationships with suppliers and managed service providers . Skills & Experience Required: Proven experience in network project … delivery , not just day-to-day support. Strong knowledge of Cisco, SD-WAN, VLAN, Static & Dynamic Routing, Azure vWAN . Experience with Avaya telephony (desirable but not essential). Familiarity with AWS, Zscaler, SolarWinds, Sentinel . Ability to write and maintain technical documentation . Experience working in large, complex organisations with supplier management exposure. Strong problem-solving and communication More ❯

Title: Business Development Manager Location: Leeds, West Yorkshire Salary: £40,000-£45,000 OTE £90,000+ (Uncapped) + Training Budget, Private Healthcare, Pool Cars, 30 Days Holiday (rising with service), Hybrid Working We’re looking for a Business Development Manager to join a well-established, fast-growing Managed Service Provider (MSP) based in Leeds. This is a key … sales campaigns (email, LinkedIn, webinars)- Work with presales and technical teams to build tailored IT solutions- Qualify and progress opportunities using the MEDIC sales framework- Handover to project and service delivery teams for onboarding- Collaborate with marketing to refine messaging based on market feedback Requirements: - Minimum 5 years’ experience in a Managed Service Provider (MSP) or IT … in a business that truly values quality and long-term client relationships. Apply now or get in touch for a confidential conversation. Keywords: IT Sales, Business Development Manager, Managed Service Provider, MSP, Microsoft Licensing, Cloud Sales, CSP Sales, Professional Services Sales, Microsoft 365, Azure, Cyber Security Sales, Leeds IT Jobs, Hybrid Sales Role, Technical Sales, SaaS Sales, IT Solutions More ❯

Service Desk Analyst Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team. The role can be done on either a hybrid or remote working basis, but be aware there may be the very odd occasion when you are required to come into the office which is located in Letchworth … Garden City, Hertfordshire. Reporting to the Digital Workplace Manager, you will be responsible for delivering exceptional customer service and technical support across Willmott Dixon's business. This role is crucial in ensuring smooth IT operations and customer satisfaction, as you will serve as the first point of contact for end users experiencing technical issues. The Role Customer Support: Be … the face and voice of IT for our end users, providing timely and effective solutions through various channels including telephone, self-service, chat, and email. Understand customers' needs and adapt your approach to ensure their satisfaction. Take ownership of IT issues and collaborate with the wider IT team to provide solutions that are both cost-effective and fit for More ❯

infrastructure documentation, including incident reports and configuration details Apply deep technical knowledge and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required More ❯

Minimum of ten (10) years of management experience with increased responsibility and strong supervisory and leadership skills Knowledge of business and management principles involved in strategic planning, program and service delivery, resource allocation, human resources modeling, leadership techniques, team building, cross-cultural communications, budgeting and coordination of people and resources Strong foundation of specialized skills and knowledge, as More ❯

the organization. Provide mentorship and support to junior team members, fostering a culture of learning and collaboration. Collaborate with the SAP Technical Lead to drive team initiatives and optimize service delivery. Must haves Technical and Personal attributes: Certifications : Hold at least one SAP Technical Certification (e.g., HANA, OS/DB Migration, NetWeaver, BTP). Implementation Experience : Demonstrated expertise in More ❯

Insight Analyst to join their innovative Data and Insight team! This is a fantastic opportunity to make a real impact by transforming customer feedback into actionable insights that drive service improvements and elevate customer satisfaction. Key Responsibilities: Design & Implement Surveys: Lead the creation of customer insight surveys (satisfaction, perception, and transactional) that are statistically robust and aligned with industry … Analysis: Dive deep into both quantitative and qualitative customer feedback to uncover sentiment, trends, and key areas for enhancement. Segmentation Models: Develop detailed customer segmentation models to inform strategic service delivery. Engaging Presentations: Craft compelling, data-driven presentations for senior stakeholders, turning complex insights into clear, actionable outcomes. Cross-Functional Collaboration: Facilitate insight workshops and foster collaboration across departments … and sentiment analysis. Personal Attributes: - Exceptional stakeholder engagement and communication skills, especially with senior managers and Board members.- A curious mindset with a passion for translating data into practical service improvements.- Commitment to inclusive, customer-centric service delivery, especially for vulnerable groups. Qualifications: Degree-level qualification or relevant experience in an analytical field such as Statistics, Data More ❯

user needs and identifying underlying challenges to deliver solutions that enhance their standing as a premier dairy/food producer and supplier. You will report directly to the IT Service Delivery Manager and play a key role in their IT operations. Day-to-day of the role: Provide 1st and 2nd line IT support for business applications, systems … and networks, emphasizing analytical problem-solving to address issues effectively. Own the service desk and ticket management with a detailed and systematic approach to ensure SLAs are met or exceeded. Analyse recurring issues, identify root causes, and propose solutions to enhance service stability and prevent future occurrences. Install, configure, and maintain software and hardware components of computer and More ❯

client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements The role: As Projects Team Manager, you will be responsible for managing and directing the delivery of Projects and Governance services for a large Insured client. You will be accountable for the timeliness and quality of output provided to the Insured client and the management … working basis. What you will be doing : Ensuring processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness and client profitability. Increasing quality of service delivered by continuous and controlled improvement of processes used by the delivery teams. Analysing root cause when issues arise to identify preventative action. Implement required procedural changes to … minimize risk of recurrence. Developing and maintaining a client-specific service delivery and improvement plan for identified clients. Ensuring Errors and omissions are handled in accordance with agreed procedures and within appropriate timescales. Influencing direct reports to take ownership for identifying process changes and providing input to the creation of a solution. Monitoring all project income within own More ❯

polygraph Fourteen (14) years of relevant experience. Ability to work independently and collaboratively in a team-oriented environment. Excellent communication and interpersonal skills, with a customer-focused approach to service delivery. Experience with data replication, backup, and disaster recovery strategies in both cloud and on-premises environments. Expertise in migrating data to Microsoft 365 (M365) and OneDrive, with a More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in … high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support … resources to BAU and project needs, and manage stakeholder communications during high-impact events. You'll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance. Experience in some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for More ❯

do: Act as a trusted advisor to business stakeholders working with them to secure talent whilst providing insights on market trends and hiring strategies. Drive client engagement through exceptional service delivery, onboarding and stakeholder management. Talent delivery, sourcing and vacancy management with a particular focus on technical roles within insurance pricing, finance and information technology. Management of More ❯

ensure the team is well-informed, agile, and ready to respond to emerging events. Maintain effective communication with a wide network of internal and external stakeholders to support seamless service delivery. Oversee governance processes for Principals, including Gifts & Hospitality and Register of Interests. Manage documentation workflows, including official correspondence Oversee the team rota and manage annual leave flow, ensuring … continuous coverage and effective service delivery Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Technical requirements/experience/skills Experienced and highly skilled manager with experience of leading or supporting the leader of a team. Acting with expertise in prioritising work, developing efficient workflow, and managing and motivating … team members to achieve operational goals Experience of delivering high level executive support service to the most senior members of an organisation Exceptional attention to detail and experience of managing multiple complex situations and prioritising effectively High level ability to work on own initiative, accurately to tight deadlines and to prioritise between conflicting demands Advanced ability in the use More ❯

Service Desk Manager - London, NW1 4SA The Role Do you have proven experience managing a high performing service desk/IT support team, with strong knowledge of Microsoft technologies? London Business School are thrilled to be recruiting for a Service Desk Manager to join Technology on a permanent basis. The Service Desk Manager is responsible for … leading the IT Service Desk team in delivering exceptional 1st and 2nd line support to students, executive education participants, alumni, faculty and staff within a prestigious business school environment. The role ensures the effective operation of IT support services, with a strong focus on customer service and continuous improvement. The postholder will manage a team of c.5 reports. … Please note, this role requires on-site presence at our London Campus a minimum of 4 days per week. Main Responsibilities Recruit, mentor and develop a high-performing service desk team. Responsible for 1st and 2nd line support for all users, ensuring timely and effective resolution of incidents and service requests. Champion a customer-centric approach, ensuring a More ❯

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Service Delivery Team As an individual you will be responsible … for first line responses to customer service requests by telephone, email, web, and portal. Additionally, you will be responsible for: • Maintaining Customer Satisfaction • Maintaining allocated work pools ensuring all cases are worked according to their SLA's and pro-actively manage the CRM tickets • Competency on all supplier portals and communication processes • Ad hoc cover for accepting orders/… Salary £27k 25 Days Holiday + UK Bank Holidays Hybrid working (3 days a week in the Reigate office) Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor. The talents we are excited to see We are seeking a Customer Experience Specialist who is/has: • At least 5 GCSE More ❯

driven, with a team committed to innovation and continuous improvement. The Role As a Senior Corporate Account Manager , youll manage a portfolio of high-value clients, ensuring world-class service delivery and retention. Youll work closely with internal teams and the field-based sales function to develop strong client relationships, drive renewals, and deliver tailored energy solutions. Key … responsibilities include: Portfolio management overseeing new and existing client accounts to ensure service expectations are exceeded Relationship building developing and maintaining strong partnerships with key stakeholders Project management delivering service deliverables to agreed timelines and KPIs Data analysis interrogating client data to identify cost savings, efficiencies, and income opportunities Reporting producing Management Information (MI) reports, budgets, and consumption … the Energy Management System/portal Bill validation & query resolution ensuring accuracy and compliance across accounts Savings identification forensic analysis of historic accounts to uncover ongoing savings and refunds Service innovation assisting in the development of new energy management services for corporate clients About You Were seeking a highly skilled Senior Account Manager/Corporate Account Manager/Key More ❯

+ double OTE Location: Newark or London (Hybrid x2 days) Role Profile We are seeking a highly motivated and experienced Account Manager Team Leader to join our growing Managed Service Provider (MSP) business. This role combines leadership and client management, ensuring our Account Management team delivers exceptional service, achieves revenue growth, and builds long-term customer relationships. As … and team targets. Own and manage a portfolio of strategic customer accounts, acting as the senior point of contact for escalations. Drive customer retention and satisfaction by ensuring the delivery of a high-quality client experience. Work closely with technical teams, service delivery, and projects to ensure seamless support and solutions for clients. Develop account plans and More ❯

seamless device and application experience. Playing a key role in high-priority incident resolution and root cause analysis, ensuring continual improvement. Championing new technologies, tools, and methods that improve service delivery. We’d love to hear from you if you have: Proven experience managing enterprise-scale Azure and M365 platforms. A passion for innovation, automation, and technical problem-solving. More ❯

and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environment and is passionate about delivering excellent client experiences. As a key part of our account management function, you will … be responsible for nurturing existing client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and … and effective resolutions.* Support contract renewals, negotiate pricing where required, and ensure client retention.* Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environment and is passionate about delivering excellent client experiences. As a key part of our account management function, you will … be responsible for nurturing existing client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support. * Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. * Identify upselling and … and effective resolutions. * Support contract renewals, negotiate pricing where required, and ensure client retention. * Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting. * Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

The IT Operations Manager will oversee IT service management, focusing on Azure and cloud solutions, to ensure smooth operations within the energy and natural resources sector. This role is based in London and offers the opportunity to lead critical technology initiatives in a hybrid working environment. Client Details Our client is a well-established organisation within the energy and … natural resources industry. Description Drive continuous improvement initiatives within the IT operations team. Key Responsibilities: End User Services: Oversee service providers to ensure timely delivery of IT services within agreed SLA levels. Manage IT Infrastructure: Oversee the maintenance, upgrade, and management of all IT systems, including hardware, software, networks, and servers. Microsoft 365: Oversee and work alongside service integrators to implement the full Microsoft stack. Microsoft Azure: Lead cloud-first strategy and ensure all Microsoft Azure services are maintained and available as per business requirements. Service Management: Ensure the delivery of high-quality IT services, including incident management, problem resolution, and service requests. Security and Compliance: Implement and maintain security protocols to protect company More ❯