101 to 125 of 487 Remote Service Delivery Jobs

Join Police Digital Service as Head of Technical Operations starting at £80,000 per annum The Head of Technical Operations is a member of the senior management team (SMT) for the wider Digital, Data & Technology department and represents the External Service Management Function As the Head of Technical … Operations, you will lead PDS's efforts in supporting the implementation and delivery of the National Policing Digital Strategy, providing crucial service in managing the 24x7 technical delivery of live mission critical national Policing systems. You will be responsible for ensuring that PDS can provide and deliver … and other UK Policing bodies and Law Enforcement agencies. Form & lead the creation of Technical Operations function within PDS. Create and lead a comprehensive service desk function. Create and lead a 24x7 technical support capability within PDS Manage relationships and support stakeholders across UK Policing, to drive innovation and More ❯

connectivity. The Role Reporting to the Director of Operations, the Head of Partner Operational Performance at TTB oversees the operational performance of partners in delivery and service processes. This role supports revenue realisation, sets partner strategy, and ensures performance metrics are met. Responsibilities include optimising processes, enhancing partner … performance, and fostering professionalism in service delivery. Building and maintaining relationships with key partners to drive continuous improvement is essential, along with monitoring partner productivity, delivery rates, and client satisfaction, ensuring compliance with regulatory requirements. As an ambassador for TTB Delivery & Service functions, this role collaborates … are not limited to: Partner Performance Management: Establish and monitor key performance indicators (KPIs) to evaluate partner performance, ensuring they meet contractual obligations and service level agreements (SLAs). Operational Excellence: Implement and maintain best practices to optimise operational efficiency and effectiveness in partner engagements. Relationship Management: Build and More ❯

connectivity. The Role Reporting to the Director of Operations, the Head of Partner Operational Performance at TTB oversees the operational performance of partners in delivery and service processes. This role supports revenue realisation, sets partner strategy, and ensures performance metrics are met. Responsibilities include optimising processes, enhancing partner … performance, and fostering professionalism in service delivery. Building and maintaining relationships with key partners to drive continuous improvement is essential, along with monitoring partner productivity, delivery rates, and client satisfaction, ensuring compliance with regulatory requirements. As an ambassador for TTB Delivery & Service functions, this role collaborates … are not limited to: Partner Performance Management: Establish and monitor key performance indicators (KPIs) to evaluate partner performance, ensuring they meet contractual obligations and service level agreements (SLAs). Operational Excellence: Implement and maintain best practices to optimise operational efficiency and effectiveness in partner engagements. Relationship Management: Build and More ❯

in the Job: Acting as the main point of contact between clients, internal teams, and management for assigned support cases. Monitoring ticket queues, ensuring service levels are met and issues are updated and escalated when necessary. Coordinating across teams to ensure timely resolution of critical incidents. Providing customer-facing … environments. Working closely with product, support, and third-party teams to resolve technical challenges. Identifying trends, contributing to documentation, and supporting best practices in service delivery. Full training and support will be provided by your workplace mentor and the team at Baltic Apprenticeships. Desired Qualities, Skills, and Knowledge: Strong … interest in IT and service coordination. Excellent communication skills, both verbal and written. A proactive approach with good problem-solving abilities. Organised, detail-oriented, and able to manage multiple priorities. Experience or interest in customer service or service delivery roles. Familiarity with IT ticketing systems or More ❯

Senior Service Desk Analyst Edinburgh (Hybrid working - 3 days in the office) £35,000 - £40,000 (dependent on experience) Our client is looking for a Senior Service Desk Analyst, who will play a vital role in the support function for their Central Edinburgh based office. The successful Support … responsibilities and assisting with both on-site and remote support to circa 60-100 people. You will play a key role in evolving our service desk function, supporting users, solve complex problems, and drive productivity. You will be comfortable being the face of support and working independent but also … human and automated efforts complement each other Document and track incidents, contributing to knowledge base development Stay updated on new technologies to maintain effective service delivery Skills & Experience: Experience within a Service Desk/Technical Support role A problem solving mindset, curious and someone who looks to More ❯

to develop their career in the financial services industry. Your Day with Equisoft: Resolve support tickets of varying complexity, maintaining the high quality of service provided by the Service Delivery department. Provide technical support and assistance to business end-users during the following support shifts: 0730 to … by customers before offering them the best possible solution. Problem diagnosis including managing escalation of complex issues to SMEs, development, and infrastructure teams Managing service communications and updates Service monitoring and error log management Creating and updating application documentation/knowledge base articles Assisting with the formal testing … of new client configurations Requirements: Technical Numerate or analytical degree Excellent telephone manners, customer service skills, active listening skills, verbal, and written communication skills. Good general IT skills Accurate usage of grammar and meticulous attention to detail Excellent verbal and written communications skills Soft Skills Analytical and problem-solving More ❯

technical north star guiding both our team and our clients through complex cloud journeys. you'll build trusted partnerships with C-suite executives, transform service delivery models, and mentor the next generation of cloud professionals. Your expertise will directly influence our product development roadmap and market positioning strategy. … WHAT you'll DO Champion technical excellence across our Cloud Managed Services portfolio Build deep client relationships based on trust and exceptional delivery Lead the technical vision for complex enterprise cloud transformations Mentor and develop technical talent across our delivery teams Drive innovation in our service offerings … and delivery approaches Guide sales teams during complex pre-sales engagements Oversee technical governance ensuring best-in-class service quality Shape our cloud strategy alongside our CTO and leadership team WHO YOU ARE A cloud technology leader with extensive experience across major platforms (AWS/Azure) A relationship More ❯

aligns with your qualifications, our recruitment team will contact you. A Senior Cloud Developer/Solutions Architect will be responsible for developing the cloud service delivery models and architectural framework to enable platform as a service (PaaS), infrastructure as a service (IaaS), software as a service (SaaS), and data as a service (DaaS). The successful candidate will be able to implement automation for cloud resources using DevSecOps best practices. This position will analyze applications and make recommendations across multiple areas that identify what platforms can move, migrate, and/or be deployed into … time. Where allowed, remote work must be coordinated with the team lead and/or government POC, ensuring there is zero interruption with the delivery of our services. The annual base salary range for this position is $131,500 - $160,000. Please note that the salary information is a More ❯

Role: Senior Level 2 Service Desk Engineer ?? Location: Portishead HQ (with occasional travel to local sites) ?? Full-time | 37.5 hrs/week | Mon-Fri between 07:30-19:30 (rotational shifts) ?? Permanent Role - hybrid ?? Salary: Up to £38,000 Are you a passionate problem-solver who thrives in a … love the satisfaction of helping people, fixing issues, and improving IT services that really matter? We're on the hunt for a Level 2 Service Desk Engineer to become the go-to expert for technical support across a vital public sector organisation. ? Why You'll Love This Role * Jumping … into action to resolve incidents and service requests with efficiency and skill * Tackling escalations from Level 1 support and providing guidance to help them grow * Delivering exceptional service with a proactive and customer-focused mindset * Playing a key part in improving service delivery and helping roll More ❯

Sun. Week 2, Weds/Thurs/Fri Salary: up to £25,674.00 depending on experience, plus Serco benefits Key purpose: To supervise the delivery of the switchboard and reception service in a high quality, efficient and cost-effective manner that meets the needs of the Trust patients … are undertaken in a professional, competent and safe manner. Implement and comply with the Company's policies and procedures to ensure efficient and effective service delivery. Ensure full service compliance with the ISO 9002 procedures and meets performance standards. Operate all services within agreed financial budgets. Assist the … Team Leader in the organising and planning of work within the switchboard and reception services in the most efficient and cost-effective way. Monitor service delivery to ensure compliance with agreed performance standards. Assist in ensuring the switchboard and reception team carry out their duties with due regard More ❯

Sun. Week 2, Weds/Thurs/Fri Salary: up to £25,674.00 depending on experience, plus Serco benefits Key purpose: To supervise the delivery of the switchboard and reception service in a high quality, efficient and cost-effective manner that meets the needs of the Trust patients … are undertaken in a professional, competent and safe manner. Implement and comply with the Company's policies and procedures to ensure efficient and effective service delivery. Ensure full service compliance with the ISO 9002 procedures and meets performance standards. Operate all services within agreed financial budgets. Assist the … Team Leader in the organising and planning of work within the switchboard and reception services in the most efficient and cost-effective way. Monitor service delivery to ensure compliance with agreed performance standards. Assist in ensuring the switchboard and reception team carry out their duties with due regard More ❯

working closely with our vendors, internal IT teams, and senior business stakeholders. You'll have a highly visible position, sitting as part of the Service Leadership Team (SLT) and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead … + availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. Change Management … minimise disruption, and support a culture of continuous improvement. Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality. Stakeholder Management: Engage and influence C-level executives and department heads, translating complex system needs into clear business value. More ❯

We are seeking a qualified and experienced Team Manager to join us and support our extremely talented team of Social Workers to drive the service forward. You will lead and manage the performance of a team and foster a culture of continuous learning and reflection of practice that inspires … give their best in their roles. Responsibilities Direct work with children and families to achieve desired safety and well-being outcomes. Accountable to the Service Manager and Head of Service for the performance of the team. Managing the team's duty system. Managing the day-to-day operational … duties of social workers in safeguarding and promoting the welfare of children in accordance with our statutory duties. Ensure the delivery of services in line with the council policies, government policy, legislation, and department procedures. Provide leadership in delivering and implementing changes in structure, policies, and procedure. Effective communication More ❯

Lead Service Designer Day Rate: 312 Inside IR35 Duration: 6 Months Location: Hybrid (Cardiff twice a month) Shape and Deliver Outstanding User-Centred Services We are seeking an experienced Lead Service Designer to play a pivotal role in designing and delivering user-centred services. With responsibilities spanning complex … services and teams, you'll collaborate with service managers, programme directors, and the newly formed UCD Team to set direction and embed best practices. This role offers the opportunity to lead on strategic service design and drive impactful, user-focused outcomes. What You'll Do Leadership & Innovation: Mentor … Prototyping & Evaluation: Utilize various prototyping methods and tools, measure outcomes, and deliver high-quality design solutions. What We're Looking For Significant experience in service design and leading multi-disciplinary teams. A strong understanding of user-centred design principles, supported by theoretical knowledge and practical application. Expertise in Agile More ❯

Lead Service Designer Day Rate: £312 Inside IR35 Duration: 6 Months Location: Hybrid (Cardiff twice a month) Shape and Deliver Outstanding User-Centred Services We are seeking an experienced Lead Service Designer to play a pivotal role in designing and delivering user-centred services. With responsibilities spanning complex … services and teams, you'll collaborate with service managers, programme directors, and the newly formed UCD Team to set direction and embed best practices. This role offers the opportunity to lead on strategic service design and drive impactful, user-focused outcomes. What You'll Do Leadership & Innovation: Mentor … Prototyping & Evaluation: Utilize various prototyping methods and tools, measure outcomes, and deliver high-quality design solutions. What We're Looking For Significant experience in service design and leading multi-disciplinary teams. A strong understanding of user-centred design principles, supported by theoretical knowledge and practical application. Expertise in Agile More ❯

needed. Job Description: The U.S. Department of State is seeking an experienced Senior ServiceNow Engineer to join our Application Development team, focusing on the delivery of ServiceNow solutions for customer service, data collection, and Governance, Risk, and Compliance (GRC) initiatives. This position will play a critical role in … to work efficiently in an Agile framework. In this role, you will: Lead the development, deployment, and maintenance of ServiceNow solutions to support customer service, data collection, and GRC processes. Integrate and manage disparate data stores, ensuring global users have seamless access to reporting and the ability to manage … in ServiceNow best practices, guiding the team through complex problem-solving and system enhancements. Participate in Agile development sprints, contributing to planning, execution, and delivery of ServiceNow-based projects. Deliver clear and concise technical briefings and presentations to internal and external stakeholders, ensuring customer understanding of project progress, findings More ❯

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's … a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits … Career development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support More ❯

Security Clearance Level: High -DV 'Developed Vetting' UNLEASH YOUR POTENTIAL We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key … requirement of this role is to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the … deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of More ❯

for an experienced Senior Digital Project Manager to successfully deliver projects within the Digital Diagnostics nationally funded portfolio of work, aiming to transform diagnostic service delivery across care sectors. The post holder will be expected to work in partnership with a number of ICS workstreams and providers in … engaging with stakeholders to improve access to diagnostics. They will be responsible for the project management and delivery of specific digital projects under the direction of the Digital Diagnostics Programme Manager with a key focus on the implementation of a global Order Communications solution across the NENC. The successful … in respect of operational and project led services. This post requires varied regional interaction, mainly working with individual Trusts and suppliers to support the delivery of project activities against project/programme priorities, whilst focusing on delivering against the ICS Digital Diagnostics Roadmap and project tracking and reporting. Main More ❯

may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security … through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you'll be part of a dynamic team focused on delivering exceptional service and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders … network providers to facilitate SIM changes required for migrations. The Secret Sauce (Key Experience & Skills): 🍨 Experience: A minimum of 1 year in a Customer Service or Telco administration role, ideally with exposure to complex customer procedures within a service desk environment. Customer Focus: Proven ability to support customer More ❯

Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: IT Infrastructure Delivery Manager Reports to: Head of IT Team: Systems Support Department: IT Services PURPOSE OF JOB: This is an exciting role within the Systems Support … aspects of IT Infrastructure and ensure that it grows to meet the business targets. The role will work with the Head of IT, EUC Service Delivery Manager, Projects Manager, Solutions Architect to work on the delivery of new technology and ensure the smooth transition to BAU. You … will be responsible for: Ensuring the successful delivery of IT infrastructure to support IT systems and services. Define, manage, and develop IT infrastructure in cloud and on-prem to ensure security, quality, and SLAs. Ensuring that the core capability of the team meets and exceeds user expectations. Responsible for More ❯

Lisburn, Northern Ireland Hybrid working model What to expect day to to day Camlin Energy has an exciting opportunity for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in the … the customer. Communicate regularly with customers by Video, phone and email to update them on support cases. Provide live remote support to Camlin Field Service Engineers/Customers/Partners during install/commissioning and service repair work. Create work instructions and training documentation to support customers and … field service engineers. Document and maintain accurate history of all field installations/service findings and resolution status. Capture quality issues discovered in the field and raising NCR’s (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as More ❯

Lisburn, Northern Ireland Hybrid working model What to expect day to to day Camlin Energy has an exciting opportunity for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in the … the customer. Communicate regularly with customers by Video, phone and email to update them on support cases. Provide live remote support to Camlin Field Service Engineers/Customers/Partners during install/commissioning and service repair work. Create work instructions and training documentation to support customers and … field service engineers. Document and maintain accurate history of all field installations/service findings and resolution status. Capture quality issues discovered in the field and raising NCR’s (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as More ❯

Scotland. You will get an opportunity to nurture your creativity and develop with us through access to the latest data, software engineering and product delivery techniques. The Role We're looking for an experienced Senior Data Product Manager to lead the development and implementation of a framework and strategy … of Scotland. You'll support the Data & Analytics leadership in building a modern data platform and improving data quality and structure to enable the delivery of trusted, high-quality data products. This role sits within our Data & Analytics team of 40+ professionals and collaborates closely with our Head of … data model and infrastructure in relation to delivering data and AI products. Work closely with other product teams to ensure data and AI supports delivery of other related product activity. Identify and define future needs and requirements for expanding data and AI products across the organisation. This job is More ❯

Scotland. You will get an opportunity to nurture your creativity and develop with us through access to the latest data, software engineering and product delivery techniques. The Role We're looking for an experienced Senior Data Product Manager to lead the development and implementation of a framework and strategy … of Scotland. You'll support the Data & Analytics leadership in building a modern data platform and improving data quality and structure to enable the delivery of trusted, high-quality data products. This role sits within our Data & Analytics team of 40+ professionals and collaborates closely with our Head of … data model and infrastructure in relation to delivering data and AI products. Work closely with other product teams to ensure data and AI supports delivery of other related product activity. Identify and define future needs and requirements for expanding data and AI products across the organisation. This job is More ❯