101 to 125 of 225 Remote/Hybrid Service Delivery Jobs

Systems) Experience and Skills: Required: 7+ years of experience working with Technology or in engineering, technology fields Proven knowledge and understanding of standard IT service delivery, ITIL and Agile practices. Proven experience in technical product management or technical product delivery. Deep understanding of business/processes and high … level understanding of high-quality digital product delivery Strong interpersonal skills with a focus on translating analysis into actionable recommendations Proficiency in Agile delivery tools; JIRA, Leankit, Confluence, Asset Mgmt, etc. Proficiency in Service Now application. Preferred: Experience in managing software product portfolio for a product line ...

well as some weekend work. This role is a 35 hour working week. Purpose of this role To deliver outstanding service and support across our broadband, billing, and technical services. This includes a wide range of customer enquiries including account, product, billing, and basic technical diagnostics. Your key responsibilities … queries promptly, providing solutions where possible and in a timely manner. Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments. Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner. ...

will act as the lead advisor on data, performance, and business intelligence, working closely with senior leaders to drive evidence-based decision making, service improvement, transformation programmes, and regulatory readiness. You will lead a team of analysts and work across multiple stakeholders to ensure high-quality intelligence, forecasting, demand … across services. Key Responsibilities Act as the lead contact for Business Intelligence, performance, and insight across Adult Social Care and Housing services. Lead the delivery of intelligence and analytics to support service transformation, improvement, and reform programmes. Provide strategic insight, forecasting, and demand modelling to support operational ...

analysis Support continual improvement of SOC processes and response playbooks Assist with monthly SOC reporting and contribute insights into customer security posture Support client service reviews and communicate cyber risks in clear, business-friendly language Conduct security assessments, including vulnerability testing and risk analysis Ensure timely, high-quality incident … decisions in high-pressure situations, enjoy solving complex security challenges, and take pride in supporting and developing others. You balance technical excellence with a service-delivery mindset and strong customer engagement. You will have: 24 years experience in a Security Operations or similar cyber role Strong experience investigating ...

technical authority, design assurance, and subject matter expertise within a complex, large-scale government shared services environment. Operating as part of a multi-disciplinary delivery team, you will blend hands-on configuration brilliance with senior stakeholder management and team mentorship. This role offers a unique opportunity to shape … . Design Assurance & Quality: Providing technical assurance and peer reviews of configurations delivered by internal colleagues, system integrators, and third-party suppliers. AMS & Service Delivery: Overseeing ticket queue management, enforcing SLA/KPI frameworks, and proactively driving continuous improvement to reduce incident volumes. Workshop Facilitation: Leading complex requirements ...

Analyse security data and alerts to identify trends, risks and potential threats Act as an escalation point for information security queries from colleagues and service delivery teams Support and coordinate patch management activities, validating effectiveness through vulnerability scanning Oversee and operate key security technologies, including SIEM, email … Work in 2025 and 2026, a reflection of our supportive and collaborative culture. What we offer Competitive starting salary 26 days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health ...

improving lives, working together for patients and ensuring everyone counts. The Team This role sits within a team responsible for digital improvement, automation and service transformation . The team supports NHS England services to improve efficiency, quality and consistency through technology-enabled change, working collaboratively with operational, clinical … finance and digital colleagues. The service designs and delivers automation solutions aligned to organisational priorities and governance, including rule-based automation, workflow optimisation and AI-enabled solutions. The team promotes responsible, transparent and ethical use of automation and AI technologies within agreed information governance and assurance frameworks. The band ...

number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis and deployment ...

Senior Project Manager, Transformation Office Job Category: Client Service Requisition Number: SENIO003098 Posted: April 22, 2026 | Full-Time | Hybrid Locations Showing 1 location Gen II Fund Services is looking for a Senior Project Manager to manage a variety of Enterprise level, client-facing, and regulatory projects as well … contact who ensures seamless project execution while maintaining strong relationships and managing expectations throughout the project lifecycle. What you’ll be doing Project Delivery & Execution Lead end-to-end management of assigned projects including technology enablement and data remediation initiatives as well as process improvement Develop comprehensive project plans ...

legal operations industry and wider legal industry in their career to date. Design & deliver legal solutions Lead the end-to-end design and delivery of scalable legal technology solutions, translating legal and business requirements into structured, efficient business systems Re-engineer legal processes Transform how legal services are delivered … concepts and translating them into practical use cases Identify high-impact opportunities Proactively spot opportunities to improve efficiency, reduce risk, and enhance legal service delivery through innovation Bridge legal and technology teams Act as a translator between legal partners and technical teams, shaping requirements into actionable solutions Enable ...

Consultancy environment, you will help design, build, and optimise automation and AI-driven solutions that improve operational efficiency, enhance customer outcomes, and support scalable service delivery. This role will provide you with hands-on experience with Microsoft cloud, automation and AI technologies, exposure to real-world automation challenges across … Copilot, AI services, and intelligent agents Write and maintain PowerShell and/or Python scripts for automation and systems integration Collaborate with engineering and service delivery teams to identify opportunities for automation and optimisation Integrate systems and services via APIs (Microsoft Graph, REST APIs, third-party platforms) Support ...

Consultancy environment, you will help design, build, and optimise automation and AI-driven solutions that improve operational efficiency, enhance customer outcomes, and support scalable service delivery. This role will provide you with hands-on experience with Microsoft cloud, automation and AI technologies, exposure to real-world automation challenges across … Copilot, AI services, and intelligent agents Write and maintain PowerShell and/or Python scripts for automation and systems integration Collaborate with engineering and service delivery teams to identify opportunities for automation and optimisation Integrate systems and services via APIs (Microsoft Graph, REST APIs, third-party platforms) Support ...

support and executive leadership opportunities. Our client, a large national law firm with offices across the UK and an excellent reputation for innovation, client service and employee wellbeing, is looking for a Chief Technology Officer (CTO) to join their leadership team on a permanent basis. This is a fantastic … excellence, information security and an exceptional user experience. Working closely with senior stakeholders across the firm, you will lead technology teams covering infrastructure, applications, service delivery, security, data and innovation. Our client appreciates the successful Chief Technology Officer could come from a range of different professional backgrounds ...

make food a vital part of the educational experience. Citrus Customer Mobilisation Work with the Project Manager and school facing colleagues to ensure smooth delivery and implementation of the Citrus product. Conduct school operational readiness checks including hardware commissioning, Wi-Fi viability, device login validation and general site readiness. … school ICT, workflow and training gaps, and any platform defects to the Citrus Platform Specialist. Collaborate with the Project Manager to ensure Citrus delivery aligns with wider customer mobilisation activity. Operational Support Ensure schools understand their own and parent activities and are fully prepared for them Product Development Support ...

required. * Deliver a range of administrative and/or customer services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. Policy and Compliance * Adhere to established standards of service delivery to support any associated regulatory or technical compliance requirements. People … administrative support or practical tasks using knowledge of general office routines and procedures, together with a broad understanding of the specific work of the service area. The work is within established processes and procedures and while it may not be subject to direct supervision, guidance is readily available. They ...

Technical Consultant Nr. Tunbridge Wells to £55k Opportunity to progress your career as a Technical Consultant for a successful IT Managed Service Provider. As a Technical Consultant you will take a lead role in client onboarding, technical delivery and advanced support. This is a highly visible, client-facing … position that combines hands-on technical expertise with project ownership, offering the opportunity to make a significant impact on both customer experience and service quality. You will lead the end-to-end onboarding of new clients, from initial technical assessments and site visits through to system migrations and successful ...

amount of effort. The team is made up of Technology Consultants, Business Analysts, Product Owners, Data Architects & Engineers, multi-disciplinary Engineering teams and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also … build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients. Why Join? Shape the future of compliance technology by spearheading transformative initiatives that integrate workflow automation, data analytics, and interactive dashboards. Influence senior leadership and client decision ...

Senior IT Technician Nr. Tunbridge Wells to £55k Opportunity to progress your career as a Senior IT Technician for a successful IT Managed Service Provider. As a Senior IT Technician you will take a lead role in client onboarding, technical delivery and advanced support. This is a highly … facing position that combines hands-on technical expertise with project ownership, offering the opportunity to make a significant impact on both customer experience and service quality. You will lead the end-to-end onboarding of new clients, from initial technical assessments and site visits through to system migrations ...

looking for principal-level Cisco network engineers (CCIE/CCNP) operating at the top of their field. This is far more than a technical delivery role. You'll be a trusted technical authority , responsible for shaping technology roadmaps , influencing network transformation programmes , and guiding senior customer stakeholders … leadership, customer engagement and network transformation. Whilst retaining deep technical credibility, you'll operate at principal level, influencing architecture decisions, shaping technical roadmaps, driving service improvement initiatives and acting as the senior technical escalation point for both customer and external stakeholders. You'll work closely with Technical Directors, Solution ...

Operations, this role will ensure a high level of user satisfaction by providing first-line IT support, resolving routine issues, and managing service desk tickets. This role will take on the responsibility for monitoring service performance, escalating complex issues to the Senior Systems Specialist, and supporting service delivery improvements. We're seeking a proactive and user-focused IT Support Specialist to provide first-line technical support across the Charity. You'll be the first point of contact for resolving day-to-day IT issues, managing service desk tickets, and escalating complex incidents when needed ...

HRBP capability aligned with global standards. Create a unified HRBP network with modern, consistent ways of working. Translate global people strategy into impactful regional delivery and partner on workforce planning, succession, and talent strategies. Balance global consistency with local nuance through governance frameworks. Leverage data, insights, and analytics … drive decision‐making at scale. Transform the HR operating model and modernise processes, workflows, and service delivery in partnership with HR Operations. Champion continuous improvement for a digitally enabled HR experience. Serve as senior escalation point for complex, multi‐country employee relations, ensuring fair and compliant approaches. Partner ...

Role: Senior IT Technician Salary: Up to £40,000 Location: Tunbridge Wells Setup: Full Time | Permanent Our client is a well-established managed service provider with a long track record of delivering tailored IT solutions to businesses across the UK. They work as a genuine extension of their clients … knowledge (Intune, Purview, Security, Azure, Entra) * Working knowledge of GDPR, ITIL-aligned systems and security best practice * A collaborative approach to leadership and service delivery * Able to juggle multiple priorities and complex technical challenges * Excellent documentation, planning and client communication skills Nice to Have (Not Essential) * Certifications ...

line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking … junior engineers What's in It for You Hybrid working - 3 days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support ...

Service Desk Analyst Alongside a competitive salary as stated above, you will also receive: Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays … option to buy/sell additional 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service A personal GP service enabling you to get a video consultation with a NHS-registered private GP Employee Assistance Programme A range of shopping discounts from major high-street ...

advice and best-practice guidance on Sage 200 functionality and associated applications. Manage support tickets through to resolution, maintaining accurate records and meeting agreed service levels. Document troubleshooting processes, resolutions, and recurring issues to support knowledge sharing and continuous improvement. Liaise with internal teams and third-party software vendors … resolve technical issues. Keep up to date with product developments, software updates, and complementary solutions within the Sage ecosystem. Maintain a strong customer service focus, ensuring clients receive a positive and professional experience. Support additional consultancy, training, and project-related activities when required. Contribute to team performance objectives ...