101 to 125 of 246 Remote/Hybrid Service Delivery Jobs

Gaming industry. This is a senior, client-facing role responsible for managing a high-value strategic account while driving growth and ensuring the successful delivery of complex technology services and software solutions. You will work closely with senior stakeholders on the client side - including product, engineering, and technology leadership … while partnering internally with delivery teams to ensure high-quality service delivery and continued account expansion. The role is UK-based with a hybrid model , requiring regular travel to client offices in London and the UK , as well as periodic travel across Europe and occasional trips ...

specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. … They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple - to help organisations deliver digital services that are intuitive, accessible and built for real-world impact. Our client is committed ...

Service Desk Manager - North West England - Hybrid/Remote We are seeking a high-energy, process-driven Service Desk Manager to lead our front-line support team. In this role, you aren't just overseeing a ticketing queue; you are the architect of our user experience ...

authority and subject matter expert for Microsoft Dynamics 365 Finance & Operations. Provide hands-on support, troubleshooting, and resolution of complex system issues. Lead the delivery of system enhancements, configurations, and improvements to align the platform with evolving business needs. Manage the full system update lifecycle, including testing, release cycles … operations, ensuring a stable and productive technology environment. Oversee and mentor the IT team responsible for: User support and service desk activity. Management of laptops, desktops, and mobile devices. Administration of Microsoft 365 services. User onboarding and offboarding processes. General workplace technology support. Vendor and Service Provider Management ...

About the Team In service of its world-leading life sciences services, training, and research, the Applications team within ITS operates a substantial platform based on circa 120 Kubernetes clusters, combining a large VMware on-premises estate with a growing presence in public cloud. The Platform Coordinator will oversee … full spectrum of platform operations, spanning both on-premises user application platforms and public cloud services. This role ensures the seamless delivery, support, and evolution of platforms used by developers, bioinformaticians, and learners across EMBL-EBI, contributing directly to the success of EMBL-EBIs training mission. The role requires ...

relationship driven professional to join our UK IT Operations team. This is a unique opportunity to play a pivotal role in aligning technology delivery with business needs, ensuring our OpCos have clear visibility, open communication, and seamless support as we transform the industry together. Position: Business Relationship Manager Company … business needs into actionable insights for IT and Product teams Maintain tailored IT and product roadmaps for each OpCo, aligned to Odevos strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction ...

Join Police Digital Service as a ServiceNow Product Specialist Salary starting at £65,000 per annum The ServiceNow Product Specialist is responsible for the holistic management, optimisation, and continuous improvement of the ServiceNow platform operated by PDS on behalf of national policing. This role combines strategic product management with … hands-on operational expertise, ensuring the platform not only aligns with business objectives but is also robust, secure, and efficiently administered. About Police Digital Service To protect people from harm in our rapidly changing world, police services must not only keep up with technology and business changes but develop ...

Services (MSP) Location: UK (Hybrid working available) Industry: Managed IT Services/Technology Salary: £50,000 + £30,000 OTE An award-winning Managed Service Provider (MSP) is looking for an Account Manager to join its growing client success team. Supporting a portfolio of established clients, you will … trusted advisor, ensuring strong relationships, high service satisfaction, and identifying opportunities for growth. This role is ideal for someone with B2B account management experience , ideally within the IT or MSP sector , who enjoys working closely with clients and helping them maximise the value of their technology solutions. The Role ...

Email archiving Instant messaging Remote email access Microsoft Teams You will act as a key escalation point for messaging-related issues, contribute to new service delivery projects, and ensure messaging services operate efficiently and securely across the firm. Key Responsibilities Evaluating new messaging technologies to improve service levels and reduce costs Supporting delivery of new messaging services and enhancements Resolving messaging incidents in line with SLAs Acting as a technical escalation contact for Service Desk and IT teams Performing preventative maintenance Maintaining documentation and inventory records Ensuring compliance with IT policies and licensing agreements ...

implementations, upgrades, and innovations that enhance payroll performance and employee experience. To ensure, as a collaborative and committed team, the timely, accurate, and robust delivery of payroll services for company UK employees. This is achieved by working closely with the company payroll provider and internal teams to maintain payroll … dealing with queries on systems, tools and reporting topics alongside colleagues. Use evidence-based approaches to prioritise problem resolution Ensuring queries are resolved within service level agreements (SLAs). 2. Process Improvement and Feedback Being a point of contact and supporting changes in process, system upgrade testing and legislation ...

join the Cyber Security for one of our clients, a prestigious and historic FTSE 100 company. This role is crucial for supporting the delivery of high-priority cyber security initiatives, particularly focusing on enhancing Active Directory security. The successful candidate will be instrumental in driving project delivery within … dynamic and complex environment. Day-to-Day of the Role: Lead the delivery across multiple Active Directory-related cyber workstreams, ensuring all gaps are identified, prioritised, and resolved efficiently. Develop and maintain detailed project plans that include dependencies, risks, resource needs, and milestones. Operate within Royal Mail's JFDI ...

achieve revenue targets. Manage opportunities from initial discussion through to proposal, negotiation, and contract completion. Work closely with internal teams including sales, operations and service delivery to ensure successful delivery of solutions. Support the preparation of proposals, pricing and responses to customer enquiries including … processes. Track portfolio performance and maintain accurate forecasting and reporting. Ensure a high level of customer satisfaction throughout the sales and service lifecycle. Experience, Skills & Qualifications: We would welcome applications from candidates with experience in areas such as - IT Asset Disposal (ITAD) IT lifecycle management Technology solutions or hardware ...

hands-on IT support and maintains the local IT infrastructure for the Winnersh office of approximately 40 employees, in line with IDEMIA standards and service-level agreements. The role ensures system availability, security, and a high level of user satisfaction while coordinating with internal IT teams and external partners. … Level 2 IT support to end users at the Winnersh site, including incident resolution and request management Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence. Deliver day-to-day on-site IT support for office users, systems, and devices Install ...

hands-on IT support and maintains the local IT infrastructure for the Winnersh office of approximately 40 employees, in line with IDEMIA standards and service-level agreements. The role ensures system availability, security, and a high level of user satisfaction while coordinating with internal IT teams and external partners. … Level 2 IT support to end users at the Winnersh site, including incident resolution and request management Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence. Deliver day-to-day on-site IT support for office users, systems, and devices Install ...

Propel is on a mission to disrupt the Asset Finance market, starting in the UK. By combining deep domain expertise, innovative technology and exceptional service delivery, our strategy is to partner with the largest players in each distribution segment and deliver outstanding solutions for their customers. … take the service we offer to the next level, to push the boundaries of what’s available, and to create great customer experiences consistent with our values. Does that sound like something you’d like to be part of? The Role As a Senior Project Manager, you will lead ...

85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: To support the Microsoft 365 team in the definition, creation, and delivery of Professional Services for our customers. Initially this will be working on Intune consultancy projects, M365 Tenant to Tenant migrations/consolidations. However, we will … deliver any Microsoft 365 projects that our customers need and so the projects will vary. KEY RESPONSIBILITIES: Responsible for the delivery of projects from pre-sales scoping to project planning and implementation Engage with the Service Delivery team to collaborate on future services that we can deliver ...

looking for people with proven experience in content and a working knowledge of designing content to GDS guidelines and following the GOV.uk service standard. We'd ideally like to speak to people who have worked in organisations that follow these guidelines and potentially those with experience in a health … driven team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA and in helping researchers to do their work more effectively in the UK. Main duties ...

looking for people with proven experience in content and a working knowledge of designing content to GDS guidelines and following the GOV.uk service standard. We'd ideally like to speak to people who have worked in organisations that follow these guidelines and potentially those with experience in a health … driven team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA and in helping researchers to do their work more effectively in the UK. Main duties ...

looking for people with proven experience in content and a working knowledge of designing content to GDS guidelines and following the GOV.uk service standard. We'd ideally like to speak to people who have worked in organisations that follow these guidelines and potentially those with experience in a health … driven team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA and in helping researchers to do their work more effectively in the UK. Main duties ...

looking for people with proven experience in content and a working knowledge of designing content to GDS guidelines and following the GOV.uk service standard. We'd ideally like to speak to people who have worked in organisations that follow these guidelines and potentially those with experience in a health … driven team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA and in helping researchers to do their work more effectively in the UK. Main duties ...

modern digital workplace. The Role You will: Own the Azure and Microsoft 365 infrastructure strategy and roadmap Lead day-to-day infrastructure operations, service delivery, and BAU support Manage and mentor a small team of engineers Stay hands-on with technical delivery, troubleshooting, and implementations Drive improvements … across security, resilience, automation, and performance Lead cloud migrations, modern workplace initiatives, and continuous service improvement Manage third-party vendors, SLAs, and governance Experience Required Strong hands-on experience with Azure, Microsoft 365, Intune, Entra ID (Azure AD), Exchange, and Teams On Prem to cloud migration experience Proven infrastructure ...

modern digital workplace. The Role You will: Own the Azure and Microsoft 365 infrastructure strategy and roadmap Lead day-to-day infrastructure operations, service delivery, and BAU support Manage and mentor a small team of engineers Stay hands-on with technical delivery, troubleshooting, and implementations Drive improvements … across security, resilience, automation, and performance Lead cloud migrations, modern workplace initiatives, and continuous service improvement Manage third-party vendors, SLAs, and governance Experience Required Strong hands-on experience with Azure, Microsoft 365, Intune, Entra ID (Azure AD), Exchange, and Teams On Prem to cloud migration experience Proven infrastructure ...

best practices. Collaborate with stakeholders and external partners to drive innovation and improvements. Perform impact analysis and quality assurance for system modifications. Balance service delivery with cost efficiency , taking ownership of technical decisions. Build strong relationships with suppliers and managed service providers . Skills & Experience Required: Proven … experience in network project delivery , not just day-to-day support. Strong knowledge of Cisco, SD-WAN, VLAN, Static & Dynamic Routing, Azure vWAN . Experience with Avaya telephony (desirable but not essential). Familiarity with AWS, Zscaler, SolarWinds, Sentinel . Ability to write and maintain technical documentation . Experience ...

incremental opportunities by identifying cross – sell and upsell prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer … requirements, objectives and business drivers. Providing a highly professional service to customers at all times. Ensure the in-house CRM system (Salesforce) is maintained and kept up to date. Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities ...

help define and scale its enterprise DevOps platform. This is a senior technical leadership role focused on architecting and evolving the engineering delivery platform that supports both cloud and on-premise environments. You’ll work closely with engineering leadership, security teams, and developers to design scalable CI/… improve developer experience, and implement platform standards across the organisation. This role offers the opportunity to make a significant impact by driving automation, improving delivery performance, and shaping DevOps culture across a modern engineering environment. The Role: Define and own the architecture of the organisation’s engineering delivery ...