101 to 125 of 311 Remote/Hybrid Service Delivery Jobs

supervisory experience who enjoys combining people management with technical project delivery. The Role As IT Support Operations Manager, you'll lead a small Service Desk team, ensuring the delivery of a high-quality IT support service across the business. Alongside managing day-to-day support operations … more complex issues. This is a varied, hands-on position where no two days are the same, offering the opportunity to influence IT service delivery while remaining technically involved. Key Responsibilities Manage, mentor and develop a small Service Desk team. Oversee daily IT support operations, ensuring excellent ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security … incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring ...

experienced CMDB Product Manager to drive the strategy, governance and continuous improvement of its Configuration Management Database (CMDB) capability within a large-scale IT Service Management environment. This role can be based in Northampton, Knutsford, Manchester or Glasgow. The Role You will work closely with technology teams and stakeholders … optimise IT service management processes, improve service delivery, and ensure CMDB data quality and governance standards are maintained. This role combines product ownership, strategic leadership, and deep ServiceNow expertise to support enterprise-wide technology services. Key Responsibilities Own and evolve the CMDB product roadmap, backlog and delivery ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security … incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … commercial management experience. As a Contract Manager you will manage a portfolio of ICT suppliers and contracts, ensuring value for money, quality services and delivery against KPIs, SLAs and contractual commitments. The Contract Manager will build strategic supplier partnerships, resolve issues, manage risk and support business and transformation objectives ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … commercial management experience. As a Contract Manager you will manage a portfolio of ICT suppliers and contracts, ensuring value for money, quality services and delivery against KPIs, SLAs and contractual commitments. The Contract Manager will build strategic supplier partnerships, resolve issues, manage risk and support business and transformation objectives ...

cutting‐edge technologies. Skills, Knowledge and Expertise It Is Essential That You Have The Following Experience Experience of complex ICT systems in a technical delivery or consulting capacity; A good understanding of enterprise information and communications technology; The ability to present and justify conclusions to project teams and business … ISO27001; Security, technical and enterprise architecture methods such as TOGAF and SABSA; Technical risk assessments; Enterprise security packages; Software development and delivery; ICT service delivery, including ITIL. The fast‐moving nature of the ICT environment, together with the need to resource multiple, ad‐hoc assignments, also requires ...

Remote – once per month a visit in the office (e.g. Paris) will be requested Mandatory EU Nationality, Europass CV Template Requirements Proven experience in service delivery management and/or IT project management Proven experience with the above tasks Experience managing ... Start date: Flexible Clearance: NATO Secret … professional ... Start date: Negotiable Clearance: NATO Secret or equivalent Location: Offsite (within Belgium) The contractor shall be responsible for the end-to-end delivery of the Military Text Format (MTF) message monitoring application, in accordance with the defined requirements. Requirements Minimum of 2 years experience in Service ...

Police Digital Service (PDS) is recruiting on behalf of the NPCC National Data & Analytics Office - NDAO a dedicated national capability transforming data and analytics use in policing. Capacity Manager. Fixed Term Contract - 12 Months. Salary £50,000 per annum. This is an exciting opportunity to be part … teams are effectively captured, triaged, prioritised, and progressed. This role is central to ensuring that NDAO operates as a responsive, efficient, and transparent national service, with clear visibility of workload, capacity, priorities and key performance indicators. The postholder will develop and maintain demand management processes, performance reporting, and governance ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering hybrid … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering hybrid … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

Police Digital Service (PDS) is recruiting on behalf of the NPCC National Data & Analytics Office (NDAO) a dedicated national capability transforming data use in policing. Capacity Officer. Fixed Term Contract - 12 Months. Salary £35,000 per annum. The Demand Support role provides essential coordination, triage, and administrative support … NDAO. This position ensures that requests from police forces, partners, suppliers, and internal teams are captured, assessed, routed, and tracked effectively, enabling smooth delivery of NDAO services and programmes. Working as part of the NDAO Demand & Engagement function, the postholder will maintain oversight of all operational requests, support planning ...

position required to provide first and second line technical support with the knowledge and skills to provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests … standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust as well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time ...

major transformation programme, helping to review, redesign and improve operational processes that support frontline services. The focus is on business change and service improvement, rather than IT systems implementation. The RoleWorking closely with service managers, operational teams and senior stakeholders, you will map current processes, identify opportunities … improvement, and help design future-state operating models that enhance efficiency, consistency and service delivery. Areas of focus are likely to include referral pathways, operational procedures, case management processes and business support functions across Children's Services. Key Responsibilities Lead business analysis activities to support service transformation initiatives ...

Senior Service Desk Analyst Reports To: Incident Manager Location: Huntingdon The Service Desk Analyst provides expert-level technical support as the primary escalation point for the First Line team, working proactively to ensure all SLAs are met and customer satisfaction remains high. Serving as a key partner … Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line and external ...

innovative digital transformation solutions to enterprise clients worldwide. Our award-winning ServiceNow practice works with organisations across multiple industries, helping them modernise operations, improve service delivery and maximise the value of the ServiceNow platform. Job Summary We are looking for an experienced ServiceNow Technical Consultant with strong expertise … CMDB, Discovery, Service Mapping and Event Management to join our growing ServiceNow practice. You will play a key role in designing, developing and implementing scalable ServiceNow solutions that provide accurate service visibility, operational insight and automation for enterprise customers. Working alongside Solution Architects, Business Analysts and Project Managers ...

Digital Delivery Manager About the company Our client is a high-growth IT services company providing digital technology solutions and agile software development to enterprise customers. With a 30-year history, they've delivered transformational projects across government, the NHS and a wide range of private sector clients working … accountable for ensuring the business's innovative digital services and platforms meet user needs and agreed outcomes for the client, while ensuring delivery follows good governance and quality standards. You'll empower and support your teams to perform well, learn and grow in line with company values, and leverage ...

Brush IT Infrastructure services across all business locations. The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring the BRUSH IT infrastructure meets all business demands regarding capacity and availability, ensuring maintenance plans are adhered … deliver both a fit for purpose environment and high uptime. Additionally the team provide a 3rd level escalation to the service delivery team and will contribute to the major incident management response and change management processes. Key Responsibilities: Monitor, manage, and report on Infrastructure operational KPIs and SLAs ...

Head of Finance Delivery Circa £66k + Performance Related Pay + Medicash Spalding and Hybrid Working PSPS is looking to appoint its next Head of Finance Delivery, a pivotal leadership role responsible for delivering strategic financial advice, driving financial performance and supporting the long-term success of South … finance leadership team, you will have the opportunity to shape services, influence key decisions and develop high performing teams. As a Head of Finance Delivery: Oversee budget monitoring, forecasting, financial planning and statutory reporting, ensuring compliance with professional and legislative requirements. Lead the delivery of professional financial management ...

day. Contract: Initial 6 months. IR35: Inside IR35. A London Council is seeking an experienced Senior Solutions Architect to lead the design and delivery of secure, scalable and cloud‐first technology solutions across a major digital transformation programme. This senior level technical leadership role is responsible for shaping enterprise … architecture, defining solution strategies and ensuring technology solutions align with organisational standards, security frameworks and modern digital delivery practices. You will work closely with Digital Services, project delivery teams, suppliers and senior stakeholders to deliver complex cross‐platform solutions across cloud, infrastructure, integration and Microsoft technologies. Key Responsibilities ...

Treasury processes, ensuring they support the organisation's strategic and operational objectives. Drive continuous improvement initiatives, identifying opportunities to enhance efficiency, controls, and service delivery across Treasury operations. Act as the subject matter expert for Treasury Management Systems, maintaining awareness of system developments and leveraging industry networks … maintaining compliance with governance, audit, and risk management requirements. Own the Treasury systems landscape, including implementation, enhancement, integration, support, training, stakeholder engagement, and project delivery, while ensuring risks are effectively managed throughout the system lifecycle. Profile A successful Treasury Operations/Systems professional should have: Proven Systems or Programme ...

Engagement Lead - Service Delivery Location: London/Hybrid My client is looking for a highly experienced Engagement Lead to join a growing consultancy and play a pivotal role in delivering transformational outcomes for some of the UK's most recognised organisations. As Engagement Lead, you will … consultative engagements and client-focused outcomes. Expertise in one or more of the following areas: IT & Digital Operating Model Development Process Design Organisation Design Service Integration SIAM Service Management Experience leading digital change and IT transformation programmes. Strong senior stakeholder management skills, including business case development and approvals. ...

progress within an established engineering team. The Opportunity You'll play a key role in designing, building and enhancing ServiceNow solutions that improve IT service delivery and operational efficiency across large enterprise environments. Working within Agile delivery teams, you'll collaborate with architects, consultants and business stakeholders … develop scalable solutions, configure platform functionality and contribute to the successful delivery of multiple client projects. Developers with stronger commercial experience will also have the opportunity to mentor colleagues, lead technical workstreams and take ownership of more complex solution components. What You'll Be Doing Design, configure and develop ...

Financial Services sector. This is a high-impact position combining bid leadership, solution design, and stakeholder engagement. You will work closely with sales, technical, service delivery, and client teams to develop compelling, commercially viable solutions that address complex customer challenges. If you have a passion for shaping winning … propositions, translating client requirements into innovative managed service solutions, and thriving in a fast-paced environment, we'd love to hear from you. Key Responsibilities Lead the end-to-end bid process for new business opportunities within Financial Services. Analyse client requirements, RFPs, RFIs, and tenders to develop winning ...

Financial Services sector. This is a high-impact position combining bid leadership, solution design, and stakeholder engagement. You will work closely with sales, technical, service delivery, and client teams to develop compelling, commercially viable solutions that address complex customer challenges. If you have a passion for shaping winning … propositions, translating client requirements into innovative managed service solutions, and thriving in a fast-paced environment, we'd love to hear from you. Key Responsibilities Lead the end-to-end bid process for new business opportunities within Financial Services. Analyse client requirements, RFPs, RFIs, and tenders to develop winning ...