101 to 125 of 381 Remote Service Delivery Jobs

administrationactivities , Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, build activities , existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing … security incident response processes, investigations and security operational processes. Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these. Ensure security services, tools and platforms are adequately maintained. Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring ...

cloud, cyber security, or managed support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills ...

Your new company Winchester City Council has been described by The Local Government Association (LGA) as "well-respected and high-performing", praising its strong service delivery, prudent financial management, and commitment to engaging residents in decision-making. This means the council isn't just doing the basics … will lead a high-impact portfolio across IT, Digital, Finance, Revenues and Benefits. You will shape the IT and digital strategy in a shared service, prepare the Council for Local Government Reorganisation and drive customer-centric, cost-effective services built on insight, innovation, inspiration, investment and improvement. Collaboration will ...

role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering top-tier support and account management to key clients. As a Customer Experience Executive , you'll be at the heart of ensuring first … class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day. What You'll Be Doing Manage and develop long-term relationships with a portfolio of major and specialist accounts. Act as the main point of contact ...

such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery …/SIP ). Highly organised, proactive, and detail-oriented with excellent time management skills. Comfortable working remotely with minimal supervision. Knowledge of ITIL-based service delivery processes. Minimum 5 years’ experience in client-facing software delivery or IT roles. Exposure to Contact Centre technologies and associated applications. ...

such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery …/SIP ). Highly organised, proactive, and detail-oriented with excellent time management skills. Comfortable working remotely with minimal supervision. Knowledge of ITIL-based service delivery processes. Minimum 5 years’ experience in client-facing software delivery or IT roles. Exposure to Contact Centre technologies and associated applications. ...

such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery …/SIP ). Highly organised, proactive, and detail-oriented with excellent time management skills. Comfortable working remotely with minimal supervision. Knowledge of ITIL-based service delivery processes. Minimum 5 years’ experience in client-facing software delivery or IT roles. Exposure to Contact Centre technologies and associated applications. ...

such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery …/SIP ). Highly organised, proactive, and detail-oriented with excellent time management skills. Comfortable working remotely with minimal supervision. Knowledge of ITIL-based service delivery processes. Minimum 5 years’ experience in client-facing software delivery or IT roles. Exposure to Contact Centre technologies and associated applications. ...

such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery …/SIP ). Highly organised, proactive, and detail-oriented with excellent time management skills. Comfortable working remotely with minimal supervision. Knowledge of ITIL-based service delivery processes. Minimum 5 years’ experience in client-facing software delivery or IT roles. Exposure to Contact Centre technologies and associated applications. ...

such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery …/SIP ). Highly organised, proactive, and detail-oriented with excellent time management skills. Comfortable working remotely with minimal supervision. Knowledge of ITIL-based service delivery processes. Minimum 5 years’ experience in client-facing software delivery or IT roles. Exposure to Contact Centre technologies and associated applications. ...

such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery …/SIP ). Highly organised, proactive, and detail-oriented with excellent time management skills. Comfortable working remotely with minimal supervision. Knowledge of ITIL-based service delivery processes. Minimum 5 years experience in client-facing software delivery or IT roles. Experience of Contact Centre technologies and associated applications. ...

drive a dual-focused category strategy - delivering value to internal stakeholders through smart investments in enabling technologies, while simultaneously ensuring robust, cost-effective service delivery for client-facing solutions. Key Responsibilities: Develop and own the global category strategy for Technology Services, covering both internal IT project spend (OPEX … external delivery-related services (COGS). There will also be CAPEX spend to manage and advise on. Manage sourcing and commercial negotiations for a wide array of services including consulting, managed services, cloud platforms, and integration partners Collaborate with finance and business leaders to align category strategies with global ...

drive a dual-focused category strategy - delivering value to internal stakeholders through smart investments in enabling technologies, while simultaneously ensuring robust, cost-effective service delivery for client-facing solutions. Key Responsibilities: Develop and own the global category strategy for Technology Services, covering both internal IT project spend (OPEX … external delivery-related services (COGS). There will also be CAPEX spend to manage and advise on. Manage sourcing and commercial negotiations for a wide array of services including consulting, managed services, cloud platforms, and integration partners Collaborate with finance and business leaders to align category strategies with global ...

Role purpose/summary Experienced Scrum Master working alongside other Scrum Masters within a team of 50 delivering a constant stream of project and service work. You will be working alongside a number of experienced Delivery Leads to deliver a constant stream of projects in conjunction with client … larger projects compiled collaboratively, managing live tickets and incidents, monthly work allocation planning, supporting with DTX and AVFs. Back-end processes for delivery team. You'll be running team retro's, holding sessions with the engineers to explore improvements, managing monthly LSMs. Weekly live meetings with the Service ...

summary The NCA Service Desk team have a singular focus on making sure that we are doing everything possible to minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems and equipment. As a member of this team … organisation work towards its ambition of becoming the safest organisation in the NHS. Main duties of the job As a member of the Service Desk you will be accountable for minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services ...

expert-level infrastructure and technical support with a strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics: VIP & Executive Support Excellence - Proven experience providing white-glove support to C-suite executives … board members, and high-priority clients with exceptional customer service skills. Ability to handle sensitive situations with discretion, manage expectations under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support - Extensive ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...