126 to 150 of 475 Remote Service Delivery Jobs

as the escalation point for major operational issues. Analyse technical requirements, user insights, and performance metrics to inform decision-making. Manage budgets, contracts, and supplier relationships, reporting on financial delivery in collaboration with the service owner. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply … sensitive products within the Integrated Care Record discovery phase. Set product vision and strategy, ensuring alignment with organisational goals and user needs. Own the product lifecycle, from ideation through delivery and continuous improvement. Manage stakeholder engagement, securing buy-in and balancing competing priorities. Coach, and mentor team members, fostering Agile and Lean practices. Oversee financial and contractual aspects, ensuring … multiple products that can be especially complex, high risk or sensitive. Product ownership qualification Desirable Working knowledge of the NHS or the Health sector. Understanding and knowledge of health service terminology and information requirements. Knowledge of DHCW and how it supports the NHS. Experience Essential Significant experience of working in a digital development role. Experience applying highly developed specialised More ❯

Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be responsible for producing high-impact reports, dashboards … and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you’ll be responsible for Develop and maintain service performance reports across Incident, Change, Problem, and … Request Fulfilment Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the More ❯

Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be responsible for producing high-impact reports, dashboards … and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you’ll be responsible for Develop and maintain service performance reports across Incident, Change, Problem, and … Request Fulfilment Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the More ❯

Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be responsible for producing high-impact reports, dashboards … and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you’ll be responsible for Develop and maintain service performance reports across Incident, Change, Problem, and … Request Fulfilment Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the More ❯

Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be responsible for producing high-impact reports, dashboards … and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you’ll be responsible for Develop and maintain service performance reports across Incident, Change, Problem, and … Request Fulfilment Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the More ❯

Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be responsible for producing high-impact reports, dashboards … and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you’ll be responsible for Develop and maintain service performance reports across Incident, Change, Problem, and … Request Fulfilment Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the More ❯

portfolio of intelligent, software-defined, cloud and IoT-enabled charging solutions. The Role TUAL is seeking a hands-on Operations Manager to design, build, and run our customer-facing service and maintenance function. Youll take ownership of field operations, supplier contracts, and support systems, ensuring our high-power EV chargers deliver a seamless experience for enterprise customers. This is … a critical hire in a fast-moving, VC-backed start-up, shaping scalable operations and directly influencing the customer journey. ________________________________________ What Youll Do Lead service, maintenance, installation, and field operations across national partners Manage outsourced field teams and ensure high-quality service delivery Build and optimise first-line support and proactive system management processes Design scalable operational … Work closely with internal teams to resolve issues and drive continuous improvement Ensure customer satisfaction, reliability, and efficiency across all operations ________________________________________ Your Background Proven experience managing and building operations, service desks, or field service teams Hands-on experience with outsourced partners and national service networks Strong focus on customer experience, problem-solving, and pragmatic delivery Experience More ❯

Solution Engineer About the job Join our team as a Solution Engineer, reporting to the Head of Service Strategy. Your role involves responding to business opportunities by promoting and discussing our complete service portfolio. As a key member of the team, you will play a crucial role in solutions pre-sales and contribute to strategy development and technical … type role. A good understanding of Networking, SD-WAN, Wireless and the Cisco/Meraki portfolio. An awareness of Compute and Public Cloud. Familiar with industry best practice for service delivery (ITIL). Ability to understand a customer’s environment to establish professional service and annuity-centric service requirements. Commercial understanding with a winning mentality. About … us Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us More ❯

the Role The Director of Azure Cloud Services is a strategic leadership role responsible for shaping the organisations global Azure cloud vision, architecture, and operations. You will oversee the delivery of scalable, secure, and innovative cloud solutions, including AI-driven services, while ensuring high-quality support within a managed service framework. The successful candidate will lead geographically distributed … modernise legacy systems and enable cloud-native development. Lead the integration of Azure AI services (including Azure OpenAI, Cognitive Services, and Machine Learning) into key business applications. Global Operations & Service Delivery Oversee 24/7 global cloud operations, ensuring optimal availability, performance, and reliability. Implement and manage service support models within a managed service environment, including … Collaboration Build and lead a high-performing global Azure team, fostering a culture of innovation, accountability, and continuous improvement. Take full accountability for the financial performance of the cloud service portfolio. Work closely with business units, technology leadership, and external partners to deliver strategic cloud initiatives. About You 10+ years experience in IT leadership, with at least 5 years More ❯

Fixed term role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability, and contributes to continuous improvement within the IT support function. The … and bespoke systems. * Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users. * Escalate issues appropriately when outside of scope, following documented ITSM processes. Service Requests: * Handle user requests that require technical expertise or system changes. * Support software installations, upgrades, and configuration changes. * Ensure accurate recording of all service requests and related activities … vendors to resolve complex issues. * Assist the IT Support Manager in mentoring team members and sharing knowledge. Documentation and Reporting: * Maintain accurate records of work performed in the IT Service Management (ITSM) system. * Contribute to the IT Knowledgebase, creating and updating technical documentation to support team learning and consistency. Continuous Improvement: * Identify recurring issues and suggest process improvements to More ❯

Our client is currently looking for a hands-on IT Operations Specialist for their Leeds based IT team. You will have an excellent understanding of implementing ITIL practices and service management frameworks, as well as having direct responsibility for the management of teams delivering company services. You will have proactive line management skills to ensure that teams consistently deliver … a high level of service across infrastructure, applications, and end-user support. Skills and Experience: Strong experience working in an IT Manager/Operations lead role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to … release and deployment management processes Ability to manage senior level stakeholders and end clients Experience with managing teams of IT professionals Role and Responsibilities: Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications, and end-user support Ensure timely resolution of incidents and problems. Lead root cause analysis and implement preventative measures Collaborate with More ❯

Our client is currently looking for a hands-on IT Operations Specialist for their Leeds based IT team. You will have an excellent understanding of implementing ITIL practices and service management frameworks, as well as having direct responsibility for the management of teams delivering company services. You will have proactive line management skills to ensure that teams consistently deliver … a high level of service across infrastructure, applications, and end-user support. Skills and Experience: Strong experience working in an IT Manager/Operations lead role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to … release and deployment management processes Ability to manage senior level stakeholders and end clients Experience with managing teams of IT professionals Role and Responsibilities: Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications, and end-user support Ensure timely resolution of incidents and problems. Lead root cause analysis and implement preventative measures Collaborate with More ❯

Market 36 Recruitment are currently recruiting for a Global Service Coordinator on behalf of our client based in Braintree , on a permanent basis. The successful candidate will play a vital role in supporting the Global Service Manager with the operational service delivery function for a diverse portfolio of international customers across more than 70 countries. This … role focuses on coordinating global collection requests, managing quotations, maintaining client and partner communications, and ensuring service levels and reporting standards are consistently met. Roles & Responsibilities • Collaborate within the Global Coordination team to manage and process collection requests via the MyData portal and customer emails • Maintain timely communication with customers, request additional details when required, and provide quotations within … agreed SLAs • Support Global Service Managers in preparing quotations for existing customers and assist the Sales team with new and prospective clients • Act as the primary contact for collection-related queries, escalating to the Service Manager when necessary and liaising with partners to resolve issues • Contribute to contract profitability by ensuring quotations and final invoice reports align with More ❯

Delivery Manager Contract - 12 months+ (day rate outside IR35) London City of London - hybrid working A large financial business looking for a Delivery Manager in charge of delivering complex change and real business value, managing budgets in excess of £2M. As a confident leader of cross-functional teams, they will strike a balance between progress and risk, ensuring … project completion in accordance with company standards. They will facilitate, direct, and drive the delivery of innovative solutions across multiple complex domains that are aligned with business priorities. Proactively overcoming obstacles to achieving results by owning projects from start to finish throughout the change lifecycle. They will do so with a dynamic and inquisitive mindset, as well as the … deliver the required outcomes. They will work closely with the business, change and software engineering communities to understand priorities, develop business cases and plans and drive early and iterative delivery of business value. Responsibilities Own and manage delivery of priority business outcomes Partner with Sponsors and Business Product Owners to drive effective definition and prioritisation of business goals More ❯

Delivery Manager Contract - 12 months+ (day rate outside IR35) London City of London - hybrid working A large financial business looking for a Delivery Manager in charge of delivering complex change and real business value, managing budgets in excess of £2M. As a confident leader of cross-functional teams, they will strike a balance between progress and risk, ensuring … project completion in accordance with company standards. They will facilitate, direct, and drive the delivery of innovative solutions across multiple complex domains that are aligned with business priorities. Proactively overcoming obstacles to achieving results by owning projects from start to finish throughout the change lifecycle. They will do so with a dynamic and inquisitive mindset, as well as the … deliver the required outcomes. They will work closely with the business, change and software engineering communities to understand priorities, develop business cases and plans and drive early and iterative delivery of business value. Responsibilities Own and manage delivery of priority business outcomes Partner with Sponsors and Business Product Owners to drive effective definition and prioritisation of business goals More ❯

Delivery Manager Contract - 12 months+ (day rate outside IR35) London City of London - hybrid working A large financial business looking for a Delivery Manager in charge of delivering complex change and real business value, managing budgets in excess of £2M. As a confident leader of cross-functional teams, they will strike a balance between progress and risk, ensuring … project completion in accordance with company standards. They will facilitate, direct, and drive the delivery of innovative solutions across multiple complex domains that are aligned with business priorities. Proactively overcoming obstacles to achieving results by owning projects from start to finish throughout the change lifecycle. They will do so with a dynamic and inquisitive mindset, as well as the … deliver the required outcomes. They will work closely with the business, change and software engineering communities to understand priorities, develop business cases and plans and drive early and iterative delivery of business value. Responsibilities Own and manage delivery of priority business outcomes Partner with Sponsors and Business Product Owners to drive effective definition and prioritisation of business goals More ❯

Delivery Manager Contract - 12 months+ (day rate outside IR35) London City of London - hybrid working A large financial business looking for a Delivery Manager in charge of delivering complex change and real business value, managing budgets in excess of £2M. As a confident leader of cross-functional teams, they will strike a balance between progress and risk, ensuring … project completion in accordance with company standards. They will facilitate, direct, and drive the delivery of innovative solutions across multiple complex domains that are aligned with business priorities. Proactively overcoming obstacles to achieving results by owning projects from start to finish throughout the change lifecycle. They will do so with a dynamic and inquisitive mindset, as well as the … deliver the required outcomes. They will work closely with the business, change and software engineering communities to understand priorities, develop business cases and plans and drive early and iterative delivery of business value. Responsibilities Own and manage delivery of priority business outcomes Partner with Sponsors and Business Product Owners to drive effective definition and prioritisation of business goals More ❯

Delivery Manager Contract - 12 months+ (day rate outside IR35) London City of London - hybrid working A large financial business looking for a Delivery Manager in charge of delivering complex change and real business value, managing budgets in excess of £2M. As a confident leader of cross-functional teams, they will strike a balance between progress and risk, ensuring … project completion in accordance with company standards. They will facilitate, direct, and drive the delivery of innovative solutions across multiple complex domains that are aligned with business priorities. Proactively overcoming obstacles to achieving results by owning projects from start to finish throughout the change lifecycle. They will do so with a dynamic and inquisitive mindset, as well as the … deliver the required outcomes. They will work closely with the business, change and software engineering communities to understand priorities, develop business cases and plans and drive early and iterative delivery of business value. Responsibilities Own and manage delivery of priority business outcomes Partner with Sponsors and Business Product Owners to drive effective definition and prioritisation of business goals More ❯

key details. Role Overview: Provide expert-level infrastructure and technical support with a strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics: VIP & Executive Support Excellence - Proven experience providing white-glove support to C-suite executives, board members, and high-priority … clients with exceptional customer service skills. Ability to handle sensitive situations with discretion, manage expectations under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support - Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise … meeting technologies. Experience troubleshooting audio/video quality issues, managing meeting room equipment, coordinating with AV vendors, and providing on-site support for high-profile events or presentations. Proactive Service & Relationship Management - Strong focus on proactive support, anticipating technical needs before issues arise, and building service improvement initiatives based on user feedback. Experience managing user profiles, maintaining asset More ❯

to work in the UK About the role: Academia are looking for a knowledgeable, enthusiastic and methodical individual to join our ever expanding services team to help fulfil our service delivery for our customers. This role focuses primarily on the management, deployment, tracking and preparation of a large amount of devices for one of our customers based in … devices and work with the respective parties to reclaim devices which need returning Work with Academia and the customer to implement, refine and adopt best practices, change management and service criteria Perform basic hardware and software troubleshooting techniques to rectify any issues encountered with endpoint devices Manage the wiping/locating of lost/stolen devices when required Run … management/business reports to determine service metrics and utilisation, along with technical reports Key Skills: Fundamental understanding of endpoint hardware, operating systems, and software Fundamental knowledge of device management; including Jamf, Intune and MECM/SCCM, Active Directory and Group Policy Understanding of the different deployment mechanisms, such as zero-touch, user initiated or manual builds A keen More ❯

improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. This role is ideal for someone happy to remain hands-on with management accounting duties while also providing strategic insight and partnering closely with the business. … MRR (Monthly Recurring Revenue) and churn trends, identifying opportunities for improvement. Operational Efficiency: Analyse operational cost drivers, identify inefficiencies, and propose cost-optimisation strategies. Partner with operations to assess service delivery costs and improve productivity. Customer Service Insights: Evaluate customer service performance KPIs and their impact on cost-to-serve and retention. Provide actionable insights to More ❯

To Market organization, responsible for driving the success, retention, and growth of publisher partnerships across the UK market. Leading a small team of Customer Success Managers, this role ensures delivery of exceptional service, measurable performance outcomes, and strategic business impact for our publisher partners. Reporting into the regional leadership team, you will define and execute the UK customer … term success across the PubMatic platform. Serve as a trusted advisor to senior stakeholders, championing PubMatic's technology, innovation roadmap, and differentiated value proposition. Ensure best in class customer service delivery and consultative support across publisher engagements. Own Growth and Performance: Take full ownership of the UK customer success revenue targets and business performance, ensuring delivery of More ❯

services will be a key member of the IT Infrastructure and Operations team within the NICE Digital, Information and Technology directorate. The post holder will have responsibility for the delivery of day-to-day IT Infrastructure management and support as well as networking and Infrastructure as service (IaaS). The postholder will also be responsible for leading and … managing the delivery of key projects associated with the IT infrastructure and the IaaS environment. The post holder will deputise for the Associate Director of IT Infrastructure and Operations on a number of areas and as such will develop good working relationships with NHS bodies and the Department of Health and Social Care. The post holder will work with … Services, the post holder will work across coding, operational support, and system architecture. They will lead teams responsible for Infrastructure and IaaS support. Key responsibilities include: o Collaborating with delivery teams, providing leadership and support on IT Infrastructure and IaaS for digital services o Delivering new IT projects, including specification, procurement, bid assessment, planning, and implementation o Developing and More ❯

Market 36 Recruitment are currently recruiting for a Service Manager on behalf of our client based in Braintree , on a permanent basis. The successful candidate will take full responsibility for managing the end-to-end service delivery for a portfolio of allocated clients, ensuring exceptional customer satisfaction is achieved. This is a hands-on role that covers … operational, financial, and relationship management aspects — from stock control and service performance to client reporting and profitability. Roles & Responsibilities • Generate both simple and complex quotations for existing clients • Oversee onboarding of new customers, managing the transition from sales handover to full service implementation • Take full responsibility for delivering services in line with agreements, proactively ensuring all KPIs and … SLAs are met or exceeded • Conduct regular recorded service review meetings, preparing and presenting current performance data • Act as the primary escalation point for issue resolution, maintaining strong client relationships • Manage contract profitability to agreed levels, reviewing fee management and monthly profitability reports to maintain margins above 30% • Prepare and approve invoices prior to finalisation • Receive and process service More ❯

Aker Solutions are looking for HUC Project Engineers for Jackdaw HUC. The position on offer is PAYE contract, with hybrid working in the Aberdeen office. Responsibilities Overall coordination of service delivery to Client and execution of work according to the agreed schedule and budgets Ensuring that activity integration is fully addressed and planned efficiently Progress monitoring and reporting … issues Liaison with Close-Out group Qualifications Previous hook up experience is essential Knowledge and experience of Planning, Costing and Estimating within a project environment Highly numerate Experienced in delivery of high service quality to key customers Demonstrable experience within the project delivery environment Demonstrable team leadership Critical understanding of operator business drivers 10 years experience in More ❯