126 to 150 of 270 Remote/Hybrid Service Delivery Jobs

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Lead SOC Manager you will be responsible for leading and managing all activities within the Security … leadership forums and serve as the primary liaison with senior management, governance, assurance, and key stakeholders. Lead the operational day to day delivery of the hybrid SOC delivery model. Manage and lead the delivery of SOC services, providing tactical leadership and oversight for security monitoring, incident response ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Lead SOC Manager you will be responsible for leading and managing all activities within the Security … leadership forums and serve as the primary liaison with senior management, governance, assurance, and key stakeholders. Lead the operational day to day delivery of the hybrid SOC delivery model. Manage and lead the delivery of SOC services, providing tactical leadership and oversight for security monitoring, incident response ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Lead SOC Manager you will be responsible for leading and managing all activities within the Security … leadership forums and serve as the primary liaison with senior management, governance, assurance, and key stakeholders. Lead the operational day to day delivery of the hybrid SOC delivery model. Manage and lead the delivery of SOC services, providing tactical leadership and oversight for security monitoring, incident response ...

position required to provide first and second line technical support with the knowledge and skills to provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests … standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust as well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time ...

with digital technology to simplify everyday living. Enjoy solving complex IT challenges and making technology work better for people? Join Odevo UKs IT Shared Service team and make a meaningful difference across our UK operating companies. Were looking for an experienced Senior EUC Support Technician to deliver excellent support. … Reporting to the Service Delivery Manager, youll combine hands-on troubleshooting with technical project delivery, mentoring and continuous service improvement. What youll do: - Own complex technical escalations, delivering lasting solutions and a great customer experience. - Support and manage Microsoft 365, Azure, Windows Server, Active Directory ...

with digital technology to simplify everyday living. Enjoy solving complex IT challenges and making technology work better for people? Join Odevo UKs IT Shared Service team and make a meaningful difference across our UK operating companies. Were looking for an experienced Senior EUC Support Technician to deliver excellent support. … Reporting to the Service Delivery Manager, youll combine hands-on troubleshooting with technical project delivery, mentoring and continuous service improvement. What youll do: - Own complex technical escalations, delivering lasting solutions and a great customer experience. - Support and manage Microsoft 365, Azure, Windows Server, Active Directory ...

digital technology to simplify everyday living. Enjoy solving complex IT challenges and making technology work better for people? Join Odevo UK's IT Shared Service team and make a meaningful difference across our UK operating companies. We're looking for an experienced Senior EUC Support Technician to deliver excellent … support. Reporting to the Service Delivery Manager, you'll combine hands-on troubleshooting with technical project delivery, mentoring and continuous service improvement. What you'll do: - Own complex technical escalations, delivering lasting solutions and a great customer experience. - Support and manage Microsoft 365, Azure, Windows Server ...

digital technology to simplify everyday living. Enjoy solving complex IT challenges and making technology work better for people? Join Odevo UK's IT Shared Service team and make a meaningful difference across our UK operating companies. We're looking for an experienced Senior EUC Support Technician to deliver excellent … support. Reporting to the Service Delivery Manager, you'll combine hands-on troubleshooting with technical project delivery, mentoring and continuous service improvement. What you'll do: - Own complex technical escalations, delivering lasting solutions and a great customer experience. - Support and manage Microsoft 365, Azure, Windows Server ...

description, and then click on Apply. Enjoy solving complex IT challenges and making technology work better for people? Join Odevo UK's IT Shared Service team and make a meaningful difference across our UK operating companies. We're looking for an experienced Senior EUC Support Technician to deliver excellent … support. Reporting to the Service Delivery Manager, you'll combine hands-on troubleshooting with technical project delivery, mentoring and continuous service improvement. What you'll do: - Own complex technical escalations, delivering lasting solutions and a great customer experience. - Support and manage Microsoft 365, Azure, Windows Server ...

communications. Conduct readiness assessments, identify adoption barriers and establish adoption plans and measures. Embed Change & Adoption into transformation, discovery and mobilisation. Coordinate engagement with Service Delivery Managers and operational stakeholders. Support service transition, including transition readiness, risks, dependencies and service landing. Provide governance, RAID management, executive … Provide leadership insight into organisational impacts, readiness and adoption. Link adoption activities and measures to benefits realisation. Maintain a visible backlog, manage commitments and delivery dates, and escalate slippage early. Identify and track dependencies, owners and associated risks. Proactively escalate risks, recommend mitigations and track actions through to resolution. ...

with colleagues and our customer in an exciting and critical LAN/WAN environment. A key requirement of this role is to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. Your Role and Responsibilities;Demonstrable experience of Windows Server based infrastructure … analysis and deploymentExcellent communications and organisational skills as well as the ability to work independently as well as in a teamExperience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructureExperience of working under pressure to meet deadlines while handling multiple prioritiesUnderstanding of the importance ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement … Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement … Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement … Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement … Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement … Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement … Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads ...

with hybrid working after successful completion of probation. This is a hands-on leadership role, combining day-to-day operational responsibility with project delivery, team development and continuous improvement. You will work closely with business systems colleagues to ensure technology supports business performance, security and efficiency. Key Responsibilities Lead … mentor and develop the internal IT team, promoting accountability and continuous improvement. Oversee IT support, service desk operations and service level agreements. Manage IT infrastructure, including servers, networks, applications, devices and communications. Plan and deliver IT projects, managing resources, budgets, suppliers and timescales. Support IT strategy, technology improvements ...

Solution Architect with end to end delivery capabilities (from requirement gathering to service design) is sought on a hybrid basis by a professional services organisation based in Birmingham. With large scale investment in technical innovation this Solution Architect will be joining a dynamic, autonomous team delivering greenfield solutions … both internal and external) that will revolutionise service delivery and ownership within this organisation. This role would suit a Solution Architect who has a wide breath of experience (from sandboxing and functional requirement gathering through to solution design, test strategies and service design) who relishes the chance ...

issues and user concerns Lead the configuration and rollout of the new ITSM platform Design ticket queues, categories, workflows, escalation processes and automation Develop service reporting, dashboards, KPIs, knowledge articles and procedures Drive adoption of the new platform and continuously improve service delivery Coach and develop team … members, promoting excellent customer service standards You will have: Strong IT Helpdesk or IT Support experience. A background in Finance, Banking or Insurance Previous experience leading, supervising or mentoring IT support colleagues. Good knowledge of Microsoft 365, Entra ID and Windows desktop environments Experience with IT ticketing or ITSM ...

summary An opportunity has arisen to join the NCA Service Desk team who has a singular focus on making sure that we are doing everything possible to minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems and equipment. … post by assessing their circumstances against criteria specified on the gov.uk website. Main duties of the job As a member of the Service Desk you will be accountable for minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems ...

National Highways, we're looking for a Senior Network Planner -Resilience to provide leadership, subject matter expertise and guidance, assuring the development and delivery of resilience, emergency and severe weather response plans. You will use your experience to lead the development of relevant processes and procedures, ensuring they adopt … more than 3 points to be considered for this position and during employment. Proactively analysing the effectiveness of existing plans and arrangements in meeting service level expectations and implement improvement initiatives; manage risks and issues that affect delivery. Providing advice and consultancy where required to minimise the impact ...

National Highways, we're looking for a Senior Network Planner -Resilience to provide leadership, subject matter expertise and guidance, assuring the development and delivery of resilience, emergency and severe weather response plans. You will use your experience to lead the development of relevant processes and procedures, ensuring they adopt … more than 3 points to be considered for this position and during employment. Proactively analysing the effectiveness of existing plans and arrangements in meeting service level expectations and implement improvement initiatives; manage risks and issues that affect delivery. Providing advice and consultancy where required to minimise the impact ...

digital solutions, you will manage support requests from initial contact through to resolution or effective escalation. You will combine practical troubleshooting with excellent customer service, supporting access, permissions, data, workflows, configuration and application usage. Embedded within the Digital Development Team, you will work with product owners, developers, data specialists … operating systems, networks, infrastructure, identity services, software engineering, database development or infrastructure design. Your Impact in this position You will provide a friendly, responsive service that improves user adoption, reduces repeat incidents and helps colleagues work safely and effectively. By giving clear guidance, delivering training, maintaining accurate records ...

Portfolio health Monitor client satisfaction, engagement, and health indicators across your accounts. Identify at-risk clients early, escalate where needed, and work with delivery teams to resolve issues before they become churn. Profitability Understand the unit economics of each account. Manage scope creep, ensure pricing aligns with service … stakeholder in all commercial decisions across your portfolio. Who You Are 3+ years in Customer Success, Account Management, or Service Delivery within a Managed Service Provider (MSP) Solid understanding of Microsoft technologies Microsoft 365, Azure, Intune, or similar Experience managing mid-market clients and balancing retention, profitability ...