151 to 175 of 784 Remote/Hybrid Service Delivery Jobs

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major … Audit to provide confidence that services are operated safely, compliantly, and within agreed risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across ...

About the job you’re considering The SIAM Service Asset and Configuration Management (SACM) Analyst is accountable for supporting and governing the end‐to‐end Service Asset and Configuration Management process across a complex multi‐supplier environment. The role is outcome‐focused, ensuring that asset and configuration information … accurate, reliable, and maintained throughout its lifecycle to support effective service delivery and decision‐making. The SACM Analyst will maintain oversight of configuration data, support CMDB governance, and work collaboratively with suppliers and internal teams to ensure adherence to SACM processes, standards, and quality requirements. Through effective data ...

travel to client sites (mainly Milton Keynes) when required. Currently 1 to 2 days a month. Hours: 37 hours per week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst … join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure support and visibility for the technical team and day to day compliance with service management (ITIL) processes. This includes end to end processes with internal ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … jointly create the next generation of the ticketing system for London. Role Overview We are seeking an IT Network Manager to lead the delivery, transition and operation of enterprise network services, ensuring that network infrastructure is secure, resilient and capable of supporting business operations. This is a transition-focused ...

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Regional Manager to join our Network Health team to look after our northern … home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel. At InPost UK, we’re building an unparalleled group of talent that’s committed ...

setup, optimisation, and day-to-day management of our Dynamics 365 Customer Engagement environment. This role is critical in enabling our sales, marketing and service delivery teams through efficient automation, customisation, insightful dashboards and best-practice CRM usage. Reporting directly to the Chief Technology Officer with accountability … Journeys, and Customer Service. Manage users, security roles, and permissions. Oversight of customisations and solutions. Support the creation of marketing campaigns where necessary. Customer Service Enablement Support the service delivery teams to define and implement a case management service to migrate from another provider's platform. ...

Convergence Group in Solihull is seeking a Service Delivery Manager to ensure our customers receive outstanding service in the Connectivity as a Service era. You will act as the voice of the customer, lead service performance reviews, manage escalations, and work with sales, delivery ...

were ranked #24 globally and #3 in the UK in the MSP 501, the industry’s most rigorous ranking of managed service providers.We’re now investing in a new Technology Success model – moving beyond reactive IT support to become a proactive strategic partner that helps clients continuously improve their … client’s behalf and presents it back in language their business understands. It’s a genuinely senior, advisory role: you’re freed from technical delivery, service tickets and proposal writing so you can focus entirely on strategy and relationships. You will also form a close working relationship with ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide ...

role in maintaining and improving business-critical platforms ensuring they are secure, scalable, and aligned with operational needs. Youll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems … critical defence, government and public sector services. What you will do as a Senior Application Engineer Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements ...

maintaining and improving business-critical platforms — ensuring they are secure, scalable, and aligned with operational needs. You’ll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems … critical defence, government and public sector services. **What you will do as a Senior Application Engineer*** Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements ...

looking to add a number of Senior Functional Consultants to its UK practice. This is a client-facing role focused on helping organisations improve service delivery, employee experience and operational efficiency through ServiceNow-enabled transformation. We're looking for consultants who enjoy working with business stakeholders, leading workshops … Gather and document business requirements Analyse and map current and future-state processes Create user stories and functional specifications Support ServiceNow solution design and delivery Work closely with architects, developers and project teams Facilitate UAT and support adoption activities Build trusted relationships with client stakeholders Drive continuous process improvement ...

drive efficiency, scalability and employee experience. Proactively identify opportunities to automate manual workflows and leverage AI‐enabled solutions to improve workflow automation and self‐service, reducing manual effort and improving service quality. Ensure compliance requirements and regulatory obligations (including SMCR) are consistently met and embedded within People processes. … optimisation. Partner closely with Finance, Payroll and wider business stakeholders to ensure seamless system operations and accurate people data across all platforms. Employee Experience & Service Delivery Oversee the People inbox/service desk and ensure timely, high‐quality support to employees and managers. Lead People Operations service ...

About the job you’re considering As a Data and Insights Driven Solutions Lead, your core purpose is to use data, service insight and analysis to build the most efficient and best‐priced solutions for our clients across Cloud Infrastructure Services, spanning cloud computing, traditional infrastructure, end user services … enterprise service management and cyber security. You will collate and interrogate existing service data and operational practices to uncover where effort, cost and waste sit within service delivery, and apply Capgemini’s ESOAR framework to turn those insights into improvement actions and automation projects. Leveraging your ...

About the job you’re considering As a Data and Insights Driven Solutions Lead, your core purpose is to use data, service insight and analysis to build the most efficient and best‐priced solutions for our clients across Cloud Infrastructure Services, spanning cloud computing, traditional infrastructure, end user services … enterprise service management and cyber security. You will collate and interrogate existing service data and operational practices to uncover where effort, cost and waste sit within service delivery, and apply Capgemini’s ESOAR framework to turn those insights into improvement actions and automation projects. Leveraging your ...

real difference to our organisation and the communities we serve. About the role As a Lead Developer,you will shape the future of digital service delivery across Wiltshire Police by leading the design,governanceand continual evolution of our Halo ITSM platform. You will provide technical leadership … code service management solutions, automations,integrationsand AI-enabled capabilities that improve user experience, operationaleffectivenessand service performance. Working across multidisciplinaryDDaTteams, you will help define standards, driveinnovationand ensure the platform delivers secure,scalableand user-centred services that support modern policing and digital transformation. What you will be doing Provide technical ...

client is looking for a Recruitment Delivery Consultant who shares their values, commitment to excellence, collaboration and accountability. This is an opportunity to become part of a team that values strong relationships, clear communication and delivering on promises. You'll play a pivotal role in supporting their clients' long … specialist talent they need to achieve their objectives. This is a varied and rewarding role where you'll work closely with our service delivery team to find the best talent for our clients' requirements. This will play an integral part in delivering high-quality talent solutions across ...

Description Pre Sales Architect Role Profile and Job Description The Pre Sales Architect will play a pivotal role in shaping and defining managed service solutions for new and existing customers across private and public sector markets. This role will suit an individual with broad experience across multiple service towers commonly delivered within a managed service contract, combined with deep subject matter expertise in one or more tower areas. The successful candidate will be able to operate both as a tower specialist and as an overall Solution Owner, taking an end-to-end cross tower view ...

Description Pre Sales Architect Role Profile and Job Description The Pre Sales Architect will play a pivotal role in shaping and defining managed service solutions for new and existing customers across private and public sector markets. This role will suit an individual with broad experience across multiple service towers commonly delivered within a managed service contract, combined with deep subject matter expertise in one or more tower areas. The successful candidate will be able to operate both as a tower specialist and as an overall Solution Owner, taking an end-to-end cross tower view ...

Finova invites an Associate Service Delivery & Release Manager to join our Cheltenham team on a hybrid pattern (three days in the office). You will manage client relationships, coordinate releases, and oversee service reviews for tier-3 lenders, ensuring world-class service and timely issue resolution. … will work with the Service & Reliability function to prioritise problems, oversee production activities, and drive SLA improvements, leveraging MS Office and JIRA Service Management. #J-18808-Ljbffr ...

Ensono is seeking an Expert Service Delivery Manager to own end-to-end service relationships for strategic mainframe-centric clients. You’ll be the executive face to CIO/CTO-level stakeholders, orchestrating delivery across z/OS, distributed and cloud platforms to drive continual service ...

attributes are for you to be able to work and able to converse well with our customers and lead your team to support our service commitments. Our purpose is to make the world more sustainable by building trust in society through innovation. You will contribute to this by supporting … document reviews/system installation). As lead you will be responsible for raising any risks, issues that may impact (a) costs or (b) delivery to timescales or (c) overall solution deployments. Assist in testing activities, raise change requests and present those at both Fujitsu and Customer change boards ...

team and third-party technology providers while ensuring reliable, secure and efficient IT services across the organisation. You will oversee the IT roadmap, infrastructure, service delivery, cyber security, suppliers and key technology projects, while supporting continuous improvement across the IT function. Key Responsibilities Lead and develop … Support and Infrastructure team, ensuring high-quality service delivery. Manage the organisation’s Microsoft-based IT environment and infrastructure. Oversee cloud, network, server, endpoint and disaster recovery services. Manage external IT suppliers, contractors, contracts and service levels. Own the IT roadmap and lead major technology and service ...

Leonardo UK is seeking a Service Delivery Manager to own delivery, maintenance and improvement of platform and systems engineering solutions supporting defence, government and public sector services. The role blends hybrid working with on-site collaboration to ensure close teamwork with the wider group and customers. … will coordinate service onboarding, monitor performance and manage escalations while aligning with cyber and security requirements and governance frameworks. #J-18808-Ljbffr ...

strategic and operational leadership across Digital Division, helping to shape and deliver the organisation's Digital, Data and ICT ambitions while ensuring the effective delivery of critical digital services. The Role The Interim Digital Division COO will lead the operational management of the Digital Division, providing leadership across digital … service delivery, technology operations, governance, financial management, programmes and people leadership. The role carries accountability for significant revenue and capital budgets, strategic supplier relationships, digital transformation programmes and the delivery of technology services that support policing across Scotland. Working closely with the CDIO, Police Scotland colleagues ...