176 to 200 of 270 Remote/Hybrid Service Delivery Jobs

subject matter expert and primary escalation point for complex queries. Team Management: Line-manage, mentor, and direct the daily workload of two support analysts. Service Delivery: Manage incoming incidents and service requests using Freshdesk and track technical issues, bugs, and escalations using Jira. Collaboration: Work closely with ...

ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers conduct reactive and proactive … organisational skills and be independent and comfortable with autonomous working. Have the ability to tackle complex problems and incidents. Have experience in ITIL ICT service delivery on critical infrastructure. Have experience of working under pressure to meet deadlines while handling multiple priorities. Be experienced in patch management including ...

business systems improvements. What You'll Do: Lead teams responsible for application support, business systems development and testing Drive improvements in governance, processes and service delivery Act as the senior escalation point for business-critical applications Manage and prioritise application change requests and enhancements Oversee the delivery … support technical teams when required Experience delivering application and business systems projects Experience working with ERP or enterprise application environments Knowledge of ITIL or service management environments Exposure to Microsoft technologies including C#, VB.NET and SQL would be beneficial Why You Should Apply: Opportunity to take ownership ...

Joining as a key member of the leadership team, you'll be responsible for overseeing platform operations across cluster infrastructure, backend services, and wider service delivery. You'll play a critical role in shaping technical direction, improving operational maturity, and ensuring the platform continues to meet the needs … coordinating specialist input across infrastructure, networking, and wider stakeholder groups. Drive platform stabilisation activities, identifying technical risks, reducing complexity, and improving ownership, documentation, and service standards. Develop and prioritise a roadmap of platform improvements focused on resilience, performance, security, and user experience. Ensure reliable service delivery through ...

covering the full lifecycle of hardware, software, SaaS subscriptions, cloud services, Microsoft licensing, technology contracts and IT suppliers. You'll work closely with Infrastructure, Service Delivery, IT Operations, Finance, Procurement and senior technology stakeholders, helping improve asset visibility, licence compliance, cost optimisation, governance and supplier performance. Key Responsibilities ...

support decision-making. As a trusted business planning partner, you will build strong relationships across the organisation, enabling coordinated planning, effective reporting, and successful delivery of strategic priorities. Work with stakeholders to ensure service delivery and change plans remain aligned to strategic objectives, providing challenge where needed. … decision-making through planning analysis, performance insights, and reporting. Provide advice and guidance on planning, performance reporting, governance, and gateway requirements. Partner with delivery leads and sponsors to develop and maintain integrated plans covering deliverables, resources, capabilities, and dependencies. Ensure plans and performance reporting remain accurate, up to date ...

support decision-making. As a trusted business planning partner, you will build strong relationships across the organisation, enabling coordinated planning, effective reporting, and successful delivery of strategic priorities. Work with stakeholders to ensure service delivery and change plans remain aligned to strategic objectives, providing challenge where needed. … decision-making through planning analysis, performance insights, and reporting. Provide advice and guidance on planning, performance reporting, governance, and gateway requirements. Partner with delivery leads and sponsors to develop and maintain integrated plans covering deliverables, resources, capabilities, and dependencies. Ensure plans and performance reporting remain accurate, up to date ...

Available) Salary: £55,000 - £65,000 Job Type: Full-time, Permanent About the Role Hands-on IT Infrastructure Manager to lead the strategy, design, delivery, and operational management of our IT infrastructure estate. This is a key leadership role responsible for ensuring infrastructure services are secure, resilient, high-performing … Team, setting clear objectives and performance expectations. Ensure the infrastructure function has the skills, resources, and operational coverage required to support business needs. Drive service improvement, standardisation, automation, and operational efficiencies. Infrastructure Operations Take overall accountability for infrastructure availability, performance, capacity, resilience, and lifecycle management. Oversee the operation ...

continuous improvement Driving digital transformation, from cloud migration and automation to new systems that make people's jobs easier Overseeing infrastructure, networks, applications and service delivery so the business runs smoothly every day Strengthening cyber security, data protection and business continuity Managing the IT budget, suppliers and contracts … best value and service Working with leaders across the business to understand their challenges and find the right technology solutions Keeping the business ahead of the curve by exploring new tools, including AI and data-driven solutions WHAT WE'RE LOOKING FOR Proven experience leading an IT function ...

Grafton delivers value through innovation and collaboration. Its Group IT team provides shared services for approximately 7,000 users, supporting infrastructure, applications, and project delivery to ensure operational excellence across the organization. Infrastructure Engineer: Responsibilities Proactive management and responding to alerts from monitoring platforms including the Office 365 Tenancy … premise and cloud infrastructure. Working in the Service Delivery function, providing Tier 3 & 4 support for Microsoft products, Meraki networks and Palo Alto firewalls. Manage and support the delivery of Infrastructure projects Design and implement new technologies, upgrades and enhancements System administration tasks, user and security administration ...

looking for a Full Stack Engineer with experience specifically with Python and React, to support the development of a public sector digital service, where you will be working within an Agile team, combining hands-on development with automation and operational delivery to build secure, reliable software. This opportunity … hands-on role combining full stack software engineering, cloud deployment and DevOps practices. You will take ownership of changes throughout the delivery lifecycle, from backlog refinement and development through testing, deployment and operational handover, working across React and TypeScript interfaces, Python Back-End services and AWS infrastructure, taking features ...

market research projects from brief to completion. Responsibilities include: * Leading, mentoring, and developing a client services team, supporting performance and career growth * Managing project delivery, ensuring studies are completed on time, within budget, and to a high standard * Acting as a senior escalation point for project and client challenges … identifying solutions and driving successful outcomes * Building strong relationships with clients and internal stakeholders to enhance service delivery * Monitoring team productivity, project quality, and commercial performance * Collaborating with senior leadership to improve processes, systems, and operational efficiency * Supporting the implementation of best practices across client services and project ...

ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers conduct reactive and proactive … organisational skills and be independent and comfortable with autonomous working. Have the ability to tackle complex problems and incidents. Have experience in ITIL ICT service delivery on critical infrastructure. Have experience of working under pressure to meet deadlines while handling multiple priorities. Be experienced in patch management including ...

artificial intelligence (AI) solutions across the firm. This role will play a key part in designing, building, and maintaining trusted AI that enhances legal service delivery, knowledge management, and operational efficiency. It is ESSENTIAL for you to have extensive experience within the Microsoft Ecosystem. The role offers … purely a strategic AI/innovation person we are looking for, nor a traditional data scientist without strong software engineering and solution-delivery experience. This is a great opportunity and salary is dependent upon experience. Apply now for more details ...

ServiceNow HRSD Solution Architect Seeking a ServiceNow HRSD Solution Architect to lead the transformation of an existing HR Service Delivery environment towards a scalable, maintainable, and ServiceNow best-practice operating model. The focus will be on reducing customisation, removing technical debt, increasing adoption ...

becoming a more proactive, data-driven organisation, moving away from traditional reactive ways of working towards a more efficient, accessible and forward-thinking service delivery model. Technology and data will play a critical role in enabling this change. As part of this investment, the business is looking ...

have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand ...

associated governance activities. Develop and maintain strong relationships with suppliers, partners, and internal stakeholders. Support contract negotiations, renewals, and performance reviews. Monitor supplier performance, service delivery, and contractual obligations. Identify, assess, and mitigate commercial, contractual, and operational risks. Establish and enhance commercial processes, controls, and reporting frameworks. Work ...

successful candidate will work closely with Security Engineering, SOC, Threat Intelligence and Risk functions, as well as wider technology teams (Cloud Engineering, Network Engineering, Service Delivery), to design and implement secure, scalable and Zero Trust-aligned architectures. The role combines: Security architecture and design across cloud platforms ...

technologies. This role is perfect for someone who enjoys problem-solving, working directly with end users, and contributing to projects that enhance IT service delivery. Key Responsibilities Act as an escalation point for 1st Line queries, resolving complex issues efficiently. Support and administer Windows desktop and server environments. Troubleshoot ...

This is a highly technical, hands-on role where you will manage the entire lifecycle of security incidents and support Security Operation Center (SOC) service delivery. Automation is a key target in our response activities, and your ideas will help drive our threat detection capabilities to a new dimension ...

test rigs, networks, peripherals and supporting servers. Working independently within established standards, the role handles complex escalations, guides colleagues and contributes to projects and service improvements. Working Hours and Shift Requirements The role works rotating early (06h0014h00) and late (14h0022h00) shifts. Occasional additional support may be required for critical … incidents, planned changes or business continuity, subject to company arrangements. Key responsibilities Specialist Support and Service Delivery Own and resolve complex incidents and requests affecting manufacturing IT and operational technology within agreed priorities and service levels. Diagnose faults across shop-floor devices, Windows platforms, applications, networks, peripherals ...

through a transformation programme and take ownership technical support function. This is a hybrid opportunity focused on technical support management, SQL, APIs and service improvement, combining hands-on technical troubleshooting with team leadership and process transformation. Working closely with senior technical leadership, Product, Engineering and Customer Success … lead a small technical support team, improve service delivery and help develop a more efficient, customer-focused support functions. You'll also have the opportunity to introduce automation, explore AI-assisted support and improve the processes and tools that underpin the customer experience. Key Responsibilities & Skills Lead ...

Responsibilities New Business Development: Identify, engage and secure new customers for managed services, building a strong and sustainable sales pipeline. Sell recurring-revenue service offerings, including managed cyber security, security operations, monitoring and wider IT managed services. Drive profitable growth through strategic sales activity, with a focus on commercial … execute sales plans to achieve agreed targets and contribute to the company's wider growth objectives. Work collaboratively with technical, pre-sales and service delivery teams to create tailored managed services propositions. Lead discussions around pricing, contracts and service agreements to secure commercially successful outcomes. Apply ...

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