226 to 250 of 270 Remote/Hybrid Service Delivery Jobs

business based in Brighton. They provide communications and connectivity solutions to business customers. They have a small, supportive team, a strong reputation for customer service and long-standing client relationships. This is a brand-new role at the centre of the commercial team. You’ll keep deals, customers … ahead of contract renewals Prepare quotes for smaller customer requests, such as adding users or services Help shape the processes that link sales and service delivery What you’ll bring Excellent organisation and attention to detail A personable, confident communication style and the ability to build strong customer ...

software modules, training, or consulting services. Learn and Grow: Actively participate in training sessions to become an expert on our software portfolio, service offerings, and sales methodologies. Customer Engagement: Understand customer challenges and explain how our digital manufacturing solutions and services can solve their pain points. Collaborate with Experts … meet clients on-site. Qualifications & Experience Experience: Limited sales experience is absolutely fine! 0 – 2 years of experience in sales, customer service, business development, or a technical support role is a plus. Education: A degree or diploma in Business, Engineering, Information Technology, or a related field is preferred ...

proven accelerators to create long-term competitive advantage. Our clients include the world’s leading investment banks, investment managers, fintechs and capital market service providers. With a global reach with offices in Manila, London, New York, Barcelona and Montreal, we have a proven track record delivering powerful, elegant … clients, with a strong consulting presence. Confident to reason, debate and push back when needed, advocating for and protecting your team. A senior delivery professional with a strong background in software delivery and software service delivery. Highly experienced in Agile, including the end-to-end Agile delivery ...

their Global Customer Success Data Science Team on a 9-month contract, supporting international markets and driving measurable impact across Customer Experience, Digital Experience, Service Delivery, and Supportability. You’ll partner with cross-functional teams to strengthen data foundations, enhance customer journeys, and accelerate AI-native analytics across ...

contract . You’ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational ...

maintain specialist knowledge of team specific processes, system specifications, data, Scheme rules and procedures to provide expert technical support and promote consistent, high-quality service delivery. Adhere to Data Protection, Health and Safety and Quality Management processes and procedures, ensuring compliance with regulatory obligations and company policies. Support coaching ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting … developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear and serve ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting … developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear and serve ...

ServiceNow HRSD Solution Architect Seeking a ServiceNow HRSD Solution Architect to lead the transformation of an existing HR Service Delivery environment towards a scalable, maintainable, and ServiceNow best-practice operating model. The focus will be on reducing customisation, removing technical debt, increasing adoption ...

position you are looking for, please do not hesitate to apply or contact me on or call for more details. Jack Lintern Service Delivery Lead TDA Telecoms ...

deliver engaging presentations and demonstrations, and act as a trusted technical advisor throughout the customer journey. You'll work closely with sales, engineering and service delivery teams to design solutions that genuinely address customer needs. This is an excellent opportunity for someone with a technical IT background ...

experienced senior leader capable of leading a large change programme and bringing people with you Highly knowledgeable in infrastructure, networking, cloud technologies and service delivery A collaborative communicator who can explain complex scenarios in plain English to any audience An open minded, evidence based decision maker Astute ...

mobile phone About the Company Our client is a well-established global manufacturer of next-generation automation solutions. They design, build, install and service systems that help customers improve workflow, increase efficiency and transform their operations over the long term. Collaboration, customer focus and mutual respect … solution clear, including the ROI case Prepare proposals and quotations, negotiate terms and take deals through to close Work closely with the service, delivery and technical/pre-sales teams to scope solutions accurately and hand over smoothly to implementation Track performance against targets, forecast revenue and report ...

business opportunities by aligning Colt's solutions to customers' evolving global connectivity, cloud, security and digital transformation requirements.Coordinate internal resources across sales, solution engineering, service delivery and product teams to execute account strategies.Lead complex commercial negotiations, contract renewals and global framework agreements.Develop a deep understanding of customer business ...

opportunities by aligning Colt's solutions to customers' evolving global connectivity, cloud, security and digital transformation requirements. Coordinate internal resources across sales, solution engineering, service delivery and product teams to execute account strategies. Lead complex commercial negotiations, contract renewals and global framework agreements. Develop a deep understanding ...

software development and product teams to improve system reliability and operational practices. Implement and enhance monitoring, logging, and observability to identify issues and track service improvements. Diagnose and troubleshoot application, infrastructure, and service-related incidents across multiple technology layers. Improve system scalability, resilience, and fault tolerance. Use software … deployment, monitoring, and reliability engineering. Contribute to the wider Site Reliability Engineering and DevOps community. Continuously evaluate new technologies, tools, and approaches to improve service delivery. The ideal candidate will have experience in several of the following areas: Software development experience, ideally with Java and web technologies such ...

traditional manual operations, the successful candidate will use automation, monitoring and engineering best practices to reduce repetitive tasks, prevent recurring incidents and improve service reliability. Working alongside product and DevOps teams, the Site Reliability Engineer will identify technical improvements, troubleshoot complex issues and help ensure that critical applications remain … efficiency and prevent recurring incidents. Work closely with product and development teams to promote reliable system design, engineering best practices and operational readiness. Monitor service health and instrument applications where additional monitoring and observability are required. Analyse monitoring data and service metrics to demonstrate improvements in system reliability ...

team of platform engineers, guiding them in designing, implementing, and troubleshooting platform solutions, collaborating with cross-functional teams to ensure the successful delivery of platform projects.We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this … providing high level advice on the strategic direction and priorities for the infrastructure function that underpins the IT estate.Strategic planning, day to day operations, delivery of new services and solutions and capacity planning to ensure IT infrastructure meets the current and future requirements of the organisation.Participating in incident response ...

seeking a hands-on Helpdesk Managerfor our client, a global investment company. This is an exciting opportunity to shape a service desk from the ground up, taking ownership of the platform’s design, workflows, SLAs, automation and reporting, while leading and developing a small team. This is a hybrid … based at the company’s London City office.The position combines day-to-day team leadership and technical support with a real focus on improving service quality, user experience and operational efficiency.Key responsibilitiesManage the Helpdesk team, overseeing workload, priorities and performance.Ensure tickets are appropriately prioritised and resolved within agreed SLAs.Act ...

seeking a hands-on Helpdesk Manager for our client, a global investment company. This is an exciting opportunity to shape a service desk from the ground up, taking ownership of the platform’s design, workflows, SLAs, automation and reporting, while leading and developing a small team. This … company’s London City office. The position combines day-to-day team leadership and technical support with a real focus on improving service quality, user experience and operational efficiency. Key responsibilities Manage the Helpdesk team, overseeing workload, priorities and performance. Ensure tickets are appropriately prioritised and resolved within agreed ...

Reporting To: Operations Manager Job Overview We are seeking an experienced Contact Centre Team Leader to lead, coach, and develop a team of customer service advisors within a high-volume contact centre environment. You will be responsible for driving team performance, achieving service level agreements (SLAs), improving customer … management and coaching. Key Responsibilities Lead, motivate, and manage a team within a contact centre environment. Monitor performance against SLA, productivity, quality, and customer service targets. Conduct regular 1-2-1s, coaching sessions, performance reviews, and development plans. Manage attendance, absence, conduct, and performance issues. Provide real-time ...

technology leader who enjoys balancing strategic transformation work with the ownership of live, business-critical systems. You'll lead engineering teams, drive modern delivery practices, and play a key role in shaping the future application landscape. The Role Lead the development, support and continuous improvement of a portfolio … business-critical applications. Drive application modernisation and transformation programmes. Manage and mentor multidisciplinary technology teams. Own application performance, resilience, availability and service delivery. Work closely with business stakeholders to align technology solutions with organisational objectives. Champion Agile delivery, DevOps practices and continuous improvement. Manage third-party suppliers ...

across two specialist legal teams, you will be responsible for leading, supporting and motivating a team of Legal PAs and support professionals, ensuring the delivery of an efficient, high-quality service to both colleagues and clients. You will act as a key point of contact for your teams … overseeing workloads, allocating resources, supporting development and ensuring service standards are consistently achieved. A significant part of the role will involve championing the use of technology, AI and process improvement initiatives to help drive efficiency and enhance service delivery. Key Responsibilities Lead, coach and support a team ...

excellent opportunity for someone with experience in Housing Benefit and Council Tax Support who enjoys problem-solving, working with data and driving service improvement. Why Join Us As a Benefit Systems and Control Officer, you'll play a vital role in ensuring our Revenues and Benefits service remains … performance reporting. Supporting system upgrades, testing and digital transformation. Providing technical guidance and training, and working with colleagues, suppliers and partners to support effective service delivery. We're looking for someone who Has experience in Housing Benefit and Council Tax Support and a good understanding of processes and legislation. ...

strategy, roadmap and lifecycle management of business applications. Lead application governance, change management and platform optimisation initiatives. Manage third-party suppliers, licensing, budgets and service performance. Build strong relationships with business stakeholders while leading and developing the applications team. Skills Proven experience managing enterprise applications within a complex environment. … Strong understanding of application lifecycle management, governance and service delivery. Experience with Microsoft technologies, business systems and system integrations. Excellent leadership, stakeholder management and communication skills. Opportunity Play a key role in shaping the organisation's applications strategy. Lead impactful technology and transformation initiatives. Join a collaborative and forward ...