251 to 275 of 498 Remote Service Delivery Jobs

play a crucial role in providing 1st line technical support for telecom and IT systems. Your responsibilities will encompass technical investigation, problem solving, and ensuring the highest level of service delivery to our clients. The engineering role will allow for up to 2 days working from home post passing probation. This will be an office based and on … Company events Company pension On-site parking Work from home Application question(s): Do you live within a 45 Minute Commuting distance of the office? (TN11 9HW) Experience: Customer service: 1 year (preferred) Licence/Certification: Full (Manual) UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: In person More ❯

Lloyd gym membership discount, staff outings and team building events, training/certification budget, company vehicle plus much more! At Network IT 24 we are a trusted IT Managed Service Provider supporting schools and academies across the West Midlands. Your role as IT Manager is a senior position requiring significant experience in both Information Technology management and the education … IT Manager will include: Leading and developing a team of Information Technology professionals, overseeing recruitment, training, mentoring, and performance management to ensure high standards of service. Overseeing Information Technology service delivery across multiple schools, maintaining SLAs and KPIs while building strong relationships with senior stakeholders. Managing and delivering major projects such as network redesigns, cloud migrations, and infrastructure … are met while reporting performance to directors. We would love to hear from you if you have any of the following skills and experience: Demonstrable IT Support experience, managing delivery across multiple sites and a proven track record of leading complex projects. Experience working within schools/academies/education sector. Leadership, supervisory, management skills with the ability to More ❯

services (Azure, M365, Intune). Collaborate with cross-functional teams to modernize legacy systems and consolidate IT environments. Act as a key contact for European technology operations, ensuring smooth service delivery and innovation. What you get from this.... Fully Remote – Work from anywhere, with occasional travel for onboarding and special projects. Generous Benefits – 25+ days holiday, matched pension More ❯

Group's Corporate IT ensure clear communication and documentation within the Architecture and IT teams act as fourth-line support for the IT environment and provide technical guidance to service delivery coordinators engage continuously with infrastructure experts (networks, systems, applications, integration, etc.) identify risks and define both functional and non-functional requirements work within Scaled Agile project methodologies More ❯

and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environment and is passionate about delivering excellent client experiences. As a key part of our account management function, you will … be responsible for nurturing existing client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and … and effective resolutions.* Support contract renewals, negotiate pricing where required, and ensure client retention.* Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environment and is passionate about delivering excellent client experiences. As a key part of our account management function, you will … be responsible for nurturing existing client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support. * Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. * Identify upselling and … and effective resolutions. * Support contract renewals, negotiate pricing where required, and ensure client retention. * Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting. * Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

Service Desk Support Engineer Job Description Our client is seeking a proactive and customer-focused Service Desk Support Engineer to join their team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for users, no … Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate unresolved issues to other support … as necessary. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. More ❯

Role: Service Desk Analyst Location: Birmingham Rate: 120 - 140 p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming … support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Accurately log, categorise, and prioritise incidents and service requests. Troubleshoot and resolve issues related to hardware, software … IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate asset and configuration records. Collaborate with other IT teams and third More ❯

CPS marketing to progress campaigns (email, Linked In, SEO, events). o Generate and manage a strong pipeline of opportunities in CRM. Collaboration o Partner with CPSs engineering and service teams to ensure seamless delivery from sale to installation and aftercare. o Coordinate with CyberPower UK & Ireland on product knowledge, playbooks, and case studies. Reporting & Compliance o Maintain … of sales allowances). Full sales and technical training provided by CPS and CyberPower. Career progression in a fast-growing business with international brand alignment. Support from a full-service delivery model, including CPSs certified engineers and aftersales teams. More ❯

Accountabilities & Responsibilities Take the lead in detecting, responding to, and resolving security incidents Proactively monitor threats, manage vulnerabilities, and maintain robust system security controls Collaborate closely with Infrastructure and Service Delivery teams to safeguard our AWS and enterprise environments Investigate and assess security events, prioritising critical risks and driving effective remediation Conduct simulated attacks and lead awareness initiatives … to strengthen our security-first culture Contribute to the delivery of our NIS Directive Improvement Plan, ensuring compliance becomes a strategic advantage, not just a checkbox What we are looking for Experience with SIEM tools, logging, and cyber incident response Strong knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network More ❯

Accountabilities & Responsibilities Take the lead in detecting, responding to, and resolving security incidents Proactively monitor threats, manage vulnerabilities, and maintain robust system security controls Collaborate closely with Infrastructure and Service Delivery teams to safeguard our AWS and enterprise environments Investigate and assess security events, prioritising critical risks and driving effective remediation Conduct simulated attacks and lead awareness initiatives … to strengthen our security-first culture Contribute to the delivery of our NIS Directive Improvement Plan, ensuring compliance becomes a strategic advantage, not just a checkbox What we are looking for Experience with SIEM tools, logging, and cyber incident response Strong knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network More ❯

Skills: SAP Time Management (Positive and Negative) - 5+ years SAP HCM On-Premise Payroll configuration - 5+ years PCRs (Personnel Calculation Rules) and Schemas - 5+ years 'Nice-to-Have' Skills: Service delivery support Business analysis and requirements gathering Software delivery full life cycle Ideal Candidate Profile: A candidate with a strong background in HR and US payroll, capable … of providing application support and participating in all stages of the software delivery lifecycle. Summary of Job Description: Support SAP Time Management and SAP HCM On-Premise Payroll configuration based on business requirements. Participate in requirement-gathering sessions and assist in preparing functional design documents (FDDs), test plans, and test execution. Collaborate with the team during User Acceptance Testing More ❯

Role: IT Technician Salary: £25k-£27k Location: Exeter - Hybrid Were working with a fantastic organisation who are looking for a Service Delivery Technician to join their in-house IT team, supporting colleagues across the business and helping to keep everything running smoothly. Youll be the person people turn to when things need fixing, updating or improving - combining your … technical know-how with your friendly, proactive approach to deliver great service every time. What youll be doing Acting as the first point of contact for IT support queries from colleagues, taking ownership and resolving issues where possible. Supporting and maintaining desktop, server, and cloud systems to keep the business working efficiently. Providing both remote and on-site support More ❯

with internal stakeholders, technical leads, and external partners to deliver high-quality infrastructure and cloud solutions. This engagement will be delivered in partnership with our consulting partner, who manage service delivery for the end client. Key Responsibilities: The Cloud Infrastructure Engineer (Azure) will deliver cloud and infrastructure change across a large-scale, global Azure environment. Support transformation and … of solutions, with sign-off from Cloud Architects. Provide 3rd line technical support and troubleshooting for complex infrastructure issues. Work collaboratively with internal teams and technology partners to deliver service improvements. Key Skills & Experience: Proven experience as a Cloud Infrastructure Engineer in a Microsoft Azure environment. Strong understanding of Azure AD, M365, Intune, and hybrid network connectivity. Experience with More ❯

this is not a remote working role) Job Type: Permanent Salary: Competitive, details on application Driving License: A full UK driving license is required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as a Resource Coordinator . With over 30 years of experience, our team of … The core responsibilities within the designated department of Resource Coordinator are: Identify, organise, allocate and forecast all resources in the Professional Services team to ensure efficient, profitable and timely delivery of a variety of tickets. Provide incident and outage response support and immediately escalate any potential issues leading to variance from forecast. Capture all operational adjustments, amendments, and absence … release daily, weekly, and monthly resource updates that maintain clear communication and ensure all team members are aware of individual, team, and department performance and availability. Give visibility on service delivery risks by working closely with the Operations team and Business Managers any daily activities on upcoming daily activities. Qualifications and Skills: Excellent communication skills, both written and More ❯

re-procurement. Maintaining the relationship with external suppliers and identifying performance improvements. Working closely with Procurement team (who will lead on the procurement process itself) and ICT Managers/Service Managers to develop specifications and ensure timely renewals. Creating and maintaining a robust contract register and forward plan to eliminate last-minute renewals. Driving continuous improvement across the IT … Helpdesk and identifying and supporting digital service enhancements. Leading on ICT procurement projects ensuring compliance, value for money, and alignment with public sector frameworks. The ideal candidate will possess: Strong understanding of public sector procurement, including frameworks and tender processes. Demonstrable experience managing ICT contracts and suppliers within local government or wider public sector. Excellent stakeholder management and communication … skills. Ability to work autonomously on project-based deliverables. Ideally, experience improving ICT service operations or Helpdesk performance. What's on offer: Flexible hybrid working - role can be delivered on a remote basis with very occasional onsite working. Role can be working 3-5 days per week so flexible around other projects. Outside IR35 engagement (Ltd company). Immediate More ❯

Free Flu Jabs: Keep healthy during flu season Sick Pay: Financial security when you need it most Yearly Salary Reviews: Ensuring your compensation reflects your hard work Death in Service Payments: Providing extra peace of mind for you and your family Key Responsibilities: Support the design, implementation, and integration of cutting-edge digital applications Assist in consolidating multiple systems … into a streamlined Information Management System Collaborate with operational and IT teams to develop innovative digital solutions that enhance service delivery and user experience Troubleshoot technical support issues, ensuring minimal disruption to critical services Provide expert technical input to customers and third-party stakeholders Maintain comprehensive documentation of integration service processes and best practices About You: We More ❯

The ideal candidate will possess strong leadership and program/project management skills, the ability to represent the IT Director internally and externally, and a deep commitment to public service, transparency, and resident-centered innovation.The Sr. Program Manager is a role responsible for driving internal and external customer satisfaction, user experience strategy, stakeholder relations, vendor management, and community engagement … public engagements? Lead civic innovation strategies that prioritize digital inclusion and user-centered design? Coordinate executive communications, project alignment, and strategic initiatives across ODT teams? Oversee the planning and delivery of key community engagement programs and civic tech collaborations? Liaise with external partners including but not limited to constituents, community organizations, nonprofit organizations, colleges and universities, and the tech … residents, visitors, and city departments? Manage communication and media projects aimed at showcasing AIM to the public via podcasts, a newsletter, social media, etc Manage communications, training, and customer service improvement programs? Drive performance improvements based on user satisfaction metrics and service delivery benchmarks? Represent the Office of Digital Transformation in cross-agency meetings, civic discussions, and More ❯

Head of IT to lead the regional IT function, ensuring alignment with global strategy and operational excellence across the UK & ROI. The successful candidate will oversee infrastructure, compliance, and service delivery, managing both people and processes within a complex, fast-evolving environment. Head of IT Main Responsibilities Lead and coordinate IT operations across all business units in the More ❯

opportunities Build and maintain strong client, supplier, and partner relationships Lead, mentor, and develop the commercial team, fostering a high-performance culture Collaborate with Sales, Marketing, Operations, Technical, and Service Delivery teams to deliver client solutions Provide commercial insight and reporting to the board, influencing strategic decisions Contracts and Commercial Manager Benefits: Competitive salary of £70,000 Expenses More ❯

opportunities Build and maintain strong client, supplier, and partner relationships Lead, mentor, and develop the commercial team, fostering a high-performance culture Collaborate with Sales, Marketing, Operations, Technical, and Service Delivery teams to deliver client solutions Provide commercial insight and reporting to the board, influencing strategic decisions Commercial Manager Benefits: Competitive salary of £55,000-£75,000, depending More ❯

opportunities Build and maintain strong client, supplier, and partner relationships Lead, mentor, and develop the commercial team, fostering a high-performance culture Collaborate with Sales, Marketing, Operations, Technical, and Service Delivery teams to deliver client solutions Provide commercial insight and reporting to the board, influencing strategic decisions Commercial Manager Benefits: Competitive salary of £55,000-£75,000, depending More ❯

/Stress testing. Effectively plan, organise and manage team & supplier activities to deliver high quality, secure, reliable and efficient services, and applying project and risk management approaches to support service delivery. Line management, coaching and mentoring of a team of senior software engineers. Setting and measuring team objectives against strategic goals and organisational priorities. Required Skills/Experience Proven More ❯

3rd Line Team Leader Northampton | £45,000–£55,000 + Benefits Join a leading IT service provider delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and … enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid working (3 days in/2 days remote after probation), 25–30 days holiday + bank holidays (rising with tenure), optional 2 weeks … social events and incentives, and structured training and progression within a leading European IT provider. What we’re looking for: Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS More ❯

3rd Line Team Leader Northampton | £45,000–£55,000 + Benefits Join a leading IT service provider delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and … enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid working (3 days in/2 days remote after probation), 25–30 days holiday + bank holidays (rising with tenure), optional 2 weeks … social events and incentives, and structured training and progression within a leading European IT provider. What we’re looking for: Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS More ❯