76 to 100 of 784 Remote/Hybrid Service Delivery Jobs

strong, trusted relationships with key stakeholders through regular face-to-face meetings, virtual reviews, telephone contact, and email communication. Conduct Quarterly Business Reviews (QBRs), Service Reviews, and Strategic Planning Sessions with clients. Act as the primary point of contact for customer relationship management and account development activities. Drive customer … satisfaction, engagement, and long-term retention across the client portfolio. Account Retention and Growth: Achieve and maintain high client retention levels, targeting 100% Managed Service Contract Renewals and 80% Professional Services and Voucher Renewals Identify opportunities to expand customer engagement through additional Dataquest services, solutions, and strategic initiatives. Develop ...

experienced Service Management leader who has successfully led large, complex services and teams within demanding, secure environments? Sopra Steria's Aerospace, Defence and Security business is looking for a Senior Service Manager to take ownership of a large and growing service, providing leadership across a broad Service Management capability, and helping shape how the service develops over the coming years. The service is still evolving and going through significant transformation, giving you the opportunity to put your own stamp on it, define its future direction and build a service that delivers real value ...

identify and overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field … share more about the in‐office requirements. What you’ll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid‐market accounts (300–2,000 employees), from discovery through proof, demo, and close. Develop a deep understanding ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … Overview We are seeking a Performance Assurance Manager to manage and oversee the Performance Assurance obligations delivered under the Proteus contract, ensuring that the service continues to meet contractual performance requirements and that performance assurance activities are properly governed, evidenced, monitored and reported. The role provides leadership across performance ...

services. This is a key role responsible for establishing and leading the continual improvement and innovation function across the programme, identifying opportunities to improve service quality, operational efficiency, system resilience, maintainability, customer outcomes and value for money . The successful candidate will work across operational, service management, engineering … manage and continuously develop the programme's Continual Improvement and Innovation framework , aligned with ITIL principles and contractual requirements. Lead continual improvement processes across service delivery, operations, engineering and technology environments. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management ...

proactive Software Quality Assurance Manager to join our team. You will work closely with the Head of Quality & Analysis, Chief Technology Officer, IT Service Manager and Project Managers. The ability to communicate effectively and engage with customers and the wider team is critical. You will be the primary point … requirements placed on the company, including the government’s Cyber Security Model version 4 (CSMv4). Digital Sensitivity Review The Digital Sensitivity Review (DSR) service is an AI innovation led data toolset and service, developed by SVGC Ltd and being run in partnership with FCDO Services, for identifying ...

About the job you’re considering The SIAM Catalogue Analyst will be accountable for the governance, maintenance, optimisation, and continual improvement of the service catalogue across a multi-supplier environment. The role is outcome-focused, ensuring catalogue services are accurate, standardised, accessible, and aligned to business requirements while driving … service transparency, enhancing the end-user experience, and supporting efficient service delivery through effective supplier management and data-driven insights.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

Service Delivery Manager Dungannon | £40,000-£50,000 | Hybrid working MCS Group is delighted to be partnering with an established and growing Northern Ireland organisation in its search for an experienced IT Service Delivery Manager . This is a newly created position offering genuine ownership … service delivery. You will lead a small, capable internal support team, manage operational performance and ensure incidents, escalations and service issues are driven through to completion. This is not an entry-level management opportunity or a purely strategic position. The successful candidate must be comfortable managing people, setting ...

challenges and using digital technology to deliver better outcomes for customers? We are seeking an experienced Digital Improvement Partner to lead the design and delivery of transformative improvements across Defence Housing Services (DHS). This is an exciting opportunity to drive meaningful change, combining continuous improvement, digital innovation … service design to enhance customer experience, operational performance and value for money. Taking ownership of improvement opportunities from initial problem through to implementation and benefits realisation, you will work closely with operational teams, stakeholders and suppliers to develop practical, data-driven solutions to complex service challenges. Using customer ...

candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Service Manager Retail (MAT Cover) Salary: Up to £40,000 - £48,000 per annum + Bonus London/Swindon Hybrid Edenred Payment Solutions(EPS) is a leading … anElectronic Money Institution regulated by the FCA in the UK and by the National Bank of Belgium in Europe. Were looking for a Service Managerto work withclients within thePrepaid Retail&Travelvertical, reporting to theStrategic Service Managerand working closely withthe EPS and widerEdenredteams. The Service ManagerforRetailis a keymemberof ...

candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Service Manager Retail (MAT Cover) Salary: Up to £40,000 - £48,000 per annum + Bonus London/Swindon Hybrid Edenred Payment Solutions(EPS) is a leading … anElectronic Money Institution regulated by the FCA in the UK and by the National Bank of Belgium in Europe. Were looking for a Service Managerto work withclients within thePrepaid Retail&Travelvertical, reporting to theStrategic Service Managerand working closely withthe EPS and widerEdenredteams. The Service ManagerforRetailis a keymemberof ...

continuous improvement for live Workday environments. This is an office-based role in Manchester for someone who combines strong Workday technical knowledge, hands-on delivery experience, service discipline and consulting skills.You will support global clients across Workday technical services, helping them keep integrations, Extend applications and related platform … components stable, supportable and continuously improving. You will collaborate with client stakeholders, service teams, functional consultants, integration specialists, security and reporting colleagues and delivery leads to resolve issues, deliver enhancements and identify opportunities to improve automation, integration resilience and user experience.Your RoleAs a Workday Technical Consultant focused ...

continuous improvement for live Workday environments. This is an office-based role in Manchester for someone who combines strong Workday technical knowledge, hands-on delivery experience, service discipline and consulting skills.You will support global clients across Workday technical services, helping them keep integrations, Extend applications and related platform … components stable, supportable and continuously improving. You will collaborate with client stakeholders, service teams, functional consultants, integration specialists, security and reporting colleagues and delivery leads to resolve issues, deliver enhancements and identify opportunities to improve automation, integration resilience and user experience.Your RoleAs a Workday Technical Consultant focused ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

will do our best to accommodate your needs. A fantastic opportunity has arisen for individuals to work in the energy sector within a Managed Service environment. Our products are specifically developed to provide energy suppliers with the support they require to manage day to day data operations between themselves … team to meet and exceed the expectations of our clients through the management of back-office operations. You will ensure a high-level service, swift and easy resolution of issues through exception management and continuous improvement practices. You will people manage to meet target service levels and ensure ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

Purpose of Position The Customer Success & Onsite Services Manageris responsible forensuring customers achieve maximum value from their Audiovisual (AV) technology investments while leading the delivery of onsite managed services across assigned customer accounts. Acting as the primary post‐sales relationship owner, the role is accountable for customer satisfaction, service excellence, contract performance, renewals, and long‐term account growth. The role also provides direct line management and leadership to Electrosonic's onsite service teams located within customer environments across the UK. Working closely with Service Operations, Technical Support, Engineering, Sales, and Finance teams, the Customer Success & Onsite ...

Position The Customer Success & Onsite Services Manager is responsible for ensuring customers achieve maximum value from their Audiovisual (AV) technology investments while leading the delivery of onsite managed services across assigned customer accounts. Acting as the primary post‐sales relationship owner, the role is accountable for customer satisfaction, service excellence, contract performance, renewals, and long‐term account growth. The role also provides direct line management and leadership to Electrosonic's onsite service teams located within customer environments across the UK. Working closely with Service Operations, Technical Support, Engineering, Sales, and Finance teams, the Customer Success & Onsite ...

Your roleAs an integral part of our Service Delivery Team, you’ll have fantastic opportunities to develop both yourself and our collective. As part of the team, you’ll be empowered to:Service Management. Support activities across all ITIL processes engaging with your customer as required … collaborating with operational & technical teams to determine effectiveness of solutions, change windows, operational readiness etc.Continuous Improvement. Identify opportunities to improve IT service delivery processes and implementation of best practices.Communication and Collaboration. Acting as the voice of the client for live service with an understanding of business priorities ...

Description: Leonardo UK Ltd is seeking experienced IT Service Managers to work within its Digital Solutions Tech Ops Function to support all aspects of Service Operations Management, focussing on service stability (Incident and Problem Management) and Service Performance (demand, capacity, risk and CSI) in support … across Leonardo’s business operations in the UK. This is a hybrid role and will require occasional national travel. Purpose: Collaborating with the Leonardo Service Performance Lead and internal and external Service Providers to deliver service performance for Digital Solution services across the UK covering the following ...

emerging typologies, increasingly sophisticated threat actors, new customer behaviours and advances in technology. You will provide clear end-to-end accountability for strategy, change delivery and service outcomes across both areas. You will be accountable for the run, change and strategic evolution of the technology estate within your … remit. This includes service availability, embedding of operational resilience, cyber security, technology risk policies and controls, supplier performance, financial management and delivery of complex, enterprise-impacting and multi-year change portfolios. You will also be the Technology Lead for the AML/KYC Domain as well ...

display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared … service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

AbsoluteLabs is looking for an experienced Service Delivery Manager to lead and manage client-facing technology service delivery engagements. This role will be responsible for ensuring the successful delivery of support, maintenance, enhancement, and operational services across key client accounts. The successful candidate will … primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, #J-18808-Ljbffr ...

About the Role We are seeking a visionary and highly technical Network Service Delivery Engineer to help with the design, evolution, and governance of NESO' network infrastructure. While our Network Engineers focus on implementation and operations, this role will help define the blueprint they build from. You will … Internet Edge, Cloud Networking and Network Security architectures. Deep understanding of network segmentation, Zero Trust architectures, Software Defined Networking (SDN), micro‐segmentation, and secure service access solutions. Experience designing highly resilient network architectures across multiple data centres, cloud platforms, and critical national infrastructure environments. Experience designing resilient internet connectivity ...