76 to 100 of 381 Remote Service Delivery Jobs

Managing Director, the successful candidate will be a key member of the Senior Leadership Team, performing a pivotal role in the end-to-end delivery, support and operational performance of the business. The Operations department encompasses implementation, service delivery and customer support, each with an established team … Operations: Define and continuously improve operational strategy with a focus on efficiency quality, productively and scalability. Own operational planning, capacity management, budgeting and drive delivery consistency through quality service Evaluate internal processes and customer journeys, identifying improvement to increase customer satisfaction and retention. Review existing challenges and forecast ...

Winchester City Council has been recognised by the Local Government Association (LGA) as a "well-respected and high-performing" authority, noted for its strong service delivery, prudent financial management, and commitment to engaging residents in decision-making. This is an organisation that doesn't settle for the status … with a strong emphasis on IT and digital services. You will: Shape and deliver the Council's IT and digital strategy within a shared-service environment Oversee the modernisation, integration, and optimisation of core business systems Ensure robust cyber security, data governance, and digital resilience Drive the adoption ...

Title- Delivery Lead 3 Months Contract Inside IR35 Pay rate- 400- 500 GBP/Day Inside IR35 Work mode- Hybrid Work Opportunity (Newcastle Upon Tyne) We are seeking a new talent to join the Service Delivery team where you will have the opportunity to collaborate … project for a Government Department. Responsibilities: As a Delivery Lead, you will be responsible for leading end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments. You will ensure service quality and efficiency while managing delivery outcomes ...

strong commitment to diversity and sustainability PURPOSE OF JOB: Utilising Bytes’ standard Project Management methodology and toolsets, provide professional project management services supporting the delivery of IT-related services. Delivery resources may be internal human resources, software applications and/or external specialist contractors. For Managed Services, focus … time and expedited delivery of the project through MOBILISATION and TRANSITION phases with a view to handing over to Service Delivery Leads for BAU phase delivery although for more complex projects, the Project Manager may well also deliver BAU. Ownership of project timeline, reporting and effective ...

company Winchester City Council has been described by the The Local Government Association (LGA) as "well-respected and high-performing", praising its strong service delivery, prudent financial management, and commitment to engaging residents in decision-making. This means the council isn't just doing the basics … priorities. Leadership and strategy Council's lead adviser for Digital and IT strategy Visible member of corporate management Set improvement plans and standards for service excellence Line manage Service Leads for IT, Digital, Finance, Revenues and Benefits Coach and mentor teams, modelling the Council's values IT, digital ...

Service Data Analyst - Newport/Hybrid - £42,856 + Excellent Benefits Yolk Recruitment are working with a large, established organisation delivering critical services across the UK. They're known for their commitment to reliability, continuous improvement, and making well-informed decisions that have a real-world impact. This … opportunity to join a collaborative IT Service team where data is genuinely valued and used to improve how services are delivered across the business. This role would suit a detail-driven, analytical professional who enjoys working with complex service data, influencing decisions, and improving processes across IT service ...

Senior IT Platform Manager Our client is seeking a Senior IT Platform Manager to lead the delivery and performance of critical IT Infrastructure and Workplace Services, including compute, cloud, networking, end-user computing, digital workspace, and meeting room solutions. You will provide technical leadership, manage multi-vendor delivery … requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability ...

Helpdesk Manager - Managed Service Provider (MSP) ?? Location: Hull ?? Salary: Up to £40,000 per annum (depending on experience) ?? Full-time, Permanent About Us We're a fast-paced and growing Managed Service Provider (MSP) delivering high-quality IT support and solutions to a diverse client base. Our success … comes from our commitment to technical excellence, proactive service, and a strong team culture. We're now looking for a Helpdesk Manager to lead our 1st and 2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will ...

Service Delivery Manager (Defence Team) NCC Bristol based predominantly on site with limited hybrid working Travel: You will be required to travel between two close sites in North Bristol and further travel may be needed on an ad-hoc basis with clients. Salary ...

Service Support LeadHybrid working - 3 days on site£500 - £750 per day (umbrella engagement) Our client, an industry leading national business, is looking to hire a contractor with a background in Service Support/Service Delivery/Service Management. Emphasis will be on Service Design and Colleague Experience and the need to build service support wrap and ensure proper landing of initiatives. The successful candidate will have the ability and experience to focus on colleague experience and understanding service impact. Any experience within a start-up, or the beginning ...

management frameworks to assist clients with decision making and sequencing of major technology investments. Provide clients with insights of technology adoption and governance. Service Delivery Leadership: Direct the delivery of technology assessments, strategy development, and oversee complex project executions. Ensure excellence in service delivery … maintaining industry-leading best practices. Strategic Direction for EY's FS Tech Strategy Capability: Play a leading role in the development and ongoing delivery of a strategic plan for EY's Technology Strategy & Transformation team, ensuring alignment with the firm's vision and responsiveness to market trends. Drive ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT and security policies. Stakeholder Engagement: Communicate effectively ...

Beaumont is partnering with a high-growth UK Managed Service Provider to recruit an Account Manager. This is a key hire within their commercial team as the business continues to scale its managed services, cloud and cyber capability across the UK. The organisation has grown through a combination … services across managed IT, cloud and cyber security. You will run structured account plans, lead renewal conversations and work closely with pre-sales and delivery to ensure opportunities are qualified properly and executed well. As trust and traction build, you will naturally increase account value and long-term customer ...

analysing issues for effective resolution. Knowledge management This role includes writing and updating technical documentation to support knowledge sharing within the support team. Customer service support Given the strong focus on service delivery, customer satisfaction and mentoring first-line support are vital to this role. Configuration management … managing software versions for internal applications. Functional testing This role requires working with third-line teams and development to test application changes. Learning delivery The role includes training and mentoring first-line support staff. Knowledge and experience Over two years' IT support experience A strong focus on service ...

environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients … apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues ...

which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: United Kingdom Fully remote Salary … will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. This company values exceptional academics including a 2.1 or 1st class degree in Computer Science or CyberSecurity, or a closely related ...

available to come onsite as neededTechnologies and DutiesBusiness Analyst (Int)? Public Sector ServicesKey Responsibilities:Analyze and document complex business processes and requirements to support service delivery improvements.Develop and evaluate alternative solutions, including business process reengineering and IT system enhancements.Design and deliver comprehensive end-user training programs, including eLearning … with emerging technologies and apply them to solve business challenges effectively and Environment:Multi-tier computing (mainframe, mid-level, desktop)Internet/intranet-based service deliveryElectronic Data Interchange (EDI)Imaging systemsData warehousingGeographic Information Systems (GIS)All solutions must align with the State?s architectural framework, emphasizing information sharing, data ...

Negotiable dependent on experience and qualifications Were seeking a strategic and hands-on IT Manager to oversee our IT operations, infrastructure, and service delivery. This is a key leadership role where youll shape and drive our technology strategy, ensuring secure, efficient, and scalable systems that support our business growth. … policies aligned with business objectives. Lead and manage the IT team, fostering a culture of excellence and continuous improvement. Oversee day-to-day IT service delivery, ensuring high-quality support and reliable systems. Manage and optimise IT infrastructure (on-premises and cloud), ensuring performance and security. Collaborate ...

Senior 3rd Line Service Desk Engineer - Reigate Location: Reigate (Hybrid - 3 days on-site per week) Salary: Up to £40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed … Service Provider team based in the Reigate area. This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business. You'll act as an escalation point ...

Creating processing materials and SOPs Acting as a Workday change agent, coaching and supporting payroll colleagues Contributing to continuous improvement initiatives to enhance payroll service delivery Completing specific pay period tasks as required by the Payroll Manager What You Will Need Proven Workday Payroll processing experience Relevant payroll … Hybrid working options for flexibility Professional development opportunities, including exposure to cutting-edge payroll systems The opportunity to influence and improve payroll processes and service delivery A supportive team environment where your expertise will make a real impact What you need to do now If you're interested ...

protecting from infectious disease and external hazards. We aim to mitigate threats to health before they materialise. We are looking for an experienced Service Manager to join the Data & Cyber Security (DCS) directorate, part of the DCS Business operations team. We are a multi-disciplinary central function supporting UKHSA … with its information management and service needs, from financial, HR and Risk support. Our role is to support the business with achieving compliance, to ensure the directorate runs efficiently and supported. The Senior Service Manager role will be pivotal in helping DCS transition to a digital delivery ...

Customer Service Advisor/Customer Support Agent An exciting opportunity for a Customer Service Advisor/Customer Support Agent to deliver high-quality customer service and technical support within a hybrid contact centre, providing professional, empathetic and solution-focused support to customers. If youve also worked … following roles, wed also like to hear from you: Customer Service Representative, Contact Centre Agent, Technical Support Advisor, Call Centre Agent SALARY: £25,235 per annum + Benefits LOCATION: Hybrid Working from Home and 2 Days per Week from the office in Thame, Oxfordshire JOB TYPE: Full-Time, Permanent ...

Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior IT Engineer to join our growing Managed Service Provider team based in the Reigate area. This is a hybrid role, with three days per week required on-site, supporting a diverse range … clients and helping to drive high-quality service delivery across the business. You'll act as an escalation point for the 1st/2nd line teams, resolve complex technical issues, and contribute to continuous service improvement. This position is ideal for someone who thrives in a fast ...

Senior VDI Engineer will be the primary VDI technical lead. They will administer the day-to-day operations of the current Citrix infrastructure and service, as well as any VDI technology adopted in the future. They will work with the Architecture, Service Delivery and Service Desk … administer the full lifecycle of VDI infrastructure operations, services, projects and initiatives. They will manage and maintain the VDI Work Plan, and the delivery of the VDI Annual Continuous Service Improvement Plan. My client has circa 2400 users, 350 applications, 450 on-prem servers (on VMware ...

Company. The role is Remote based working mainly from home, but will be visiting Customer sites around The Chelmsford, Essex areas. The IT Project Delivery Manager will lead the planning, execution, and delivery of IT projects, across a wide range of clients and their various industries. Ensuring alignment … with client’s objectives, technical requirements and to The Company standards. This role is pivotal in driving successful outcomes for new service deliveries or infrastructure installations/upgrades and Cyber Security enhancements. Key Responsibilities:- Project Leadership & Delivery Lead end-to-end delivery of IT projects, from scoping ...