76 to 100 of 225 Remote/Hybrid Service Delivery Jobs

cutting‐edge technologies. Skills, Knowledge and Expertise It is essential that you have the following experience: Experience of complex ICT systems in a technical delivery or consulting capacity; A good understanding of enterprise information and communications technology; The ability to present and justify conclusions to project teams and business … ISO27001; Security, technical and enterprise architecture methods such as TOGAF and SABSA; Technical risk assessments; Enterprise security packages; Software development and delivery; ICT service delivery, including ITIL. Additional Requirements Must be eligible and willing to obtain UK Government Security Clearance. Key Attributes for Success Ability to engage ...

Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with … colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. ...

Service Administrator - IT Services Location - Derby (Hybrid) Salary 25-30k Dept on experience Are you an organised, proactive communicator who thrives in a fast-paced environment? We're looking for a talented Service Administrator to join our IT services team and play a key role in delivering … exceptional client experiences. The Role As Service Administrator you'll be the connective tissue between clients, internal teams, and external partners. From keeping projects on track to ensuring clients are always in the loop. What You'll Be Doing Scheduling and coordinating project meetings, capturing and distributing accurate minutes ...

this role you’ll lead across technology operations, resilience, cyber defence, and control effectiveness building strong governance and driving measurable improvements in risk and service performance. Alongside leading core technology operations, you will operate as a senior leader across risk, controls and audit bringing together responsibilities that traditionally … response while reducing vulnerabilities and strengthening overall cyber posture. Ensuring stability, availability and performance of IT services, including oversight of incident, problem, change and service management disciplines. Driving service excellence across workplace technology, delivering secure, reliable and seamless end‐user experiences. Overseeing infrastructure, applications and operational support, ensuring ...

Role: Connectivity Service Desk Team Leader Location: London (Hybrid Working) Salary: Up to 50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Hybrid Working and more. Our client, a leading provider of connectivity, managed IT and cybersecurity … services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth ...

Role: Connectivity Service Desk Team Leader Location: London (Hybrid Working) Salary: Up to £50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Hybrid Working and more. Our client, a leading provider of connectivity, managed IT and cybersecurity … services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth ...

Hays are supporting a national organisation in Swansea to recruit a new IT service management role. This is a permanent position paying up to £50,000pa and hybrid working typically 3 days per week in Swansea. In the role, you will own and drive end-to-end problem management … service stability by identifying trends, leading root cause analysis, and implementing permanent fixes with internal teams and suppliers. You will ensure effective post-incident reviews, maintain a knowledge base, and manage the full IT asset life cycle with a focus on optimisation, cost control, and compliance. You'll lead ...

/ITSM best practices. Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes. Coordinate local technology projects, office support activities, and regional service delivery initiatives. Essential Experience & Skills Proven leadership experience within End User/Desktop Support environments. Strong technical knowledge of Windows environments, Microsoft Office … Active Directory, SCCM/App-V, and end-user hardware. Experience working in large, fast-paced, business-critical organisations. Strong understanding of ITIL-aligned service management processes. Excellent stakeholder management, communication, and customer service skills. Desirable Experience Experience within financial services, investment banking, or trading environments. Exposure ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive ...

ensures that our recruitment process remains equitable and meaningful for everyone. Main duties of the job As Team Manager for NICE's London Service Desk, you will lead a motivated support team, drive continual service improvement, and ensure reliable, resilient service delivery across NICE. … times per month) to London, if this is not your preferred location. What you'll bring to the roleo Lead and performance manage a Service Desk team to deliver 1st and 2nd line support within agreed service levels.o Act as a senior escalation point for complex technical issues ...

environments • Translating operational and technical requirements into commercially winning solutions • Working through long and often ambiguous sales cycles • Building influence across customer, technical and delivery communities This role will suit commercially driven professionals who are credible in front of senior stakeholders, comfortable operating autonomously and motivated by shaping … Identifying, qualifying and converting new business opportunities • Growing relationships across Defence, Government and partner communities • Supporting the development of tailored cyber resilience and managed service solutions • Working closely with bid, technical and delivery teams to shape compelling propositions • Representing the organisation at customer engagements, briefings and industry events ...

sits within the Digital Workspace team, supporting our M365 stack and driving innovation in collaboration and tooling. You'll work closely with Software Engineering, Service Delivery, and Project Delivery teams to ensure applications are supported and projects delivered to the highest standards. What you will be responsible … ServiceNow and ITIL processes. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift ...

focused on enhancing Enterprise Content Management (ECM) and driving innovation across collaboration tools. The role offers exposure to cross-functional teams including Software Engineering, Service Delivery, and Project Delivery, ensuring solutions are designed, delivered, and supported to a high standard. Key Responsibilities Design, develop, and maintain SharePoint ...

About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations … support, systems, and innovation that enable colleagues across Birkett's to work efficiently and confidently. Our people work in Squads and Teams across Product Delivery, Product Development, Data Systems, Service Delivery, Cloud & Infrastructure, and Cyber Security. The work you will be doing The Product Manager will play ...

Operations Manager to support and develop their IT function. This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You'll play a key role in ensuring the performance, security, and reliability of IT systems while … Microsoft-focused environment Manage Change and Incident Management processes to minimise disruption Own the patching process across servers, endpoints, cloud, and network environments Oversee Service Desk operations and ensure strong end-user support Work closely with third-party vendors and technology partners Drive continuous improvement across IT processes ...

Tittle: Technical Delivery Manager - Credit Risk Contract: 6 months (potential for extension) Rate: Circa £745/Day Location: London (Hybrid - 5 days in 10 in the office) Working pattern: Full time About the Role We are seeking an experienced Technical Delivery Manager - Credit Risk to join a major … Risk business teams, technology stakeholders, regulatory partners, and third-party vendors. The successful candidate will be responsible for managing the full project lifecycle, ensuring delivery of complex technology programmes that meet business objectives, regulatory requirements, budget expectations, and delivery timelines. This is an excellent opportunity for an accomplished ...

their growing Employee Experience and HR function. Acting as the voice of the business and end users, you'll shape requirements and support the delivery of ServiceNow HRSD (HR Service Delivery) solutions, ensuring the right value is delivered at the right time. This role is perfect … management, employee portals, knowledge management, HR services, and workflow automation. Essentially, you will act as the conduit between HR stakeholders, customer teams, and technical delivery teams. You'll lead requirements gathering, process mapping (current and future state), and workshop facilitation, and support delivery teams by translating needs into ...

Quality Audit Schedule to assure QMS implementation. Analyse non-conformances and complaints for trends and root causes, reporting to senior management to enable the delivery of preventative solutions. Lead, mentor and develop a multidisciplinary Quality Team to ensure regular inspections, audits, controls, and reviews are executed, addressing non-compliance … issues promptly. Coordinate with project managers, technical leads, operations managers, and client representatives. Identify quality risks and implement mitigation strategies to minimise impact on service delivery and contractual obligations. Provide training and guidance to project teams on quality management best practices, fostering a culture of continuous improvement ...

team. This is an exciting opportunity to lead the implementation of enterprise-wide digital systems and business transformation initiatives that will support operational efficiency, service delivery, workforce management, and organisational growth. Competitive salary up to £53,500 Hybrid working Flexible working arrangements Opportunity to lead high-profile digital … transformation projects Strong career development opportunities Exposure to senior leadership and strategic initiatives You will be responsible for managing the end-to-end delivery of technology-enabled business projects, ensuring successful implementation of commercial off-the-shelf systems while delivering measurable business benefits. Working closely with senior stakeholders, suppliers ...

Microsoft 365 support. If you’re also worked in the following roles, we’d also like to hear from you: SaaS Systems Manager, IT Service Manager, Business Systems Manager, Application Support Manager, Digital Systems Manager, IT Platforms Manager, ICT Manager, This job is officially known within the organisation … have a fantastic new job opportunity for an IT Systems Manager with experience managing digital systems, SaaS platforms, Microsoft 365, ICT coordination and service desk operations. As the IT Systems Manager you will oversee the day-to-day management, governance and continuous improvement of the organisation’s digital ecosystem ...

quarterly reviews, turning data into actionable insight Ensure every customer feels valued, heard and confident in Air IT Collaborate to Deliver Excellence Partner with Service Delivery and Technical teams to ensure seamless customer experiences Stay ahead of risks, issues and emerging opportunities Bring fresh thinking through knowledge … opportunities Lead upsell and cross-sell initiatives aligned to client needs Own your pipeline and personal sales targets with confidence Drive negotiations, renewals and service expansion conversations Own the Sales & Delivery Journey Maintain a strong, forward-looking pipeline Create compelling proposals and customer roadmaps Collaborate with technical teams ...

Information Officer will lead the organisation’s digital and change modernisation, using emerging technologies to enhance employee experience, drive efficiency, and support high-quality service delivery in line with an evolving target operating model. The role holder will lead and direct the combined Information Services and Portfolio Delivery … influential. It will invest in building sustainable relationships with external stakeholders and partners, while improving overall effectiveness by leading on the development and delivery of major digital modernisation. Key Responsibilities Provide strategic leadership for digital, data, and technology, setting the direction for a secure, innovative, and cost-effective technology ...

Systems) Experience and Skills: Required: 7+ years of experience working with Technology or in engineering, technology fields Proven knowledge and understanding of standard IT service delivery, ITIL and Agile practices. Proven experience in technical product management or technical product delivery. Deep understanding of business/processes and high … level understanding of high-quality digital product delivery Strong interpersonal skills with a focus on translating analysis into actionable recommendations Proficiency in Agile delivery tools; JIRA, Leankit, Confluence, Asset Mgmt, etc. Proficiency in Service Now application. Preferred: Experience in managing software product portfolio for a product line ...

removing bottlenecks at scale, this is a role where you can make a real impact. The Role You will be joining the Engineering and Service Delivery community, working closely with Platform Owners,DevSecOps, Quality Engineering, and Environments teams. This is a highly collaborative role that sits … aligned, environments are ready, and risks are understood and managed. Youllplay a key role in evolving our release practices towards automation, observability, and progressive delivery, while enabling teams to move faster without compromising stability or compliance. What Youll Do Defining and evolving release and deployment strategies that enable safe ...

technically, acting as a senior escalation point for complex infrastructure and support issues. You’ll play a key role in mentoring engineers, driving service excellence, and helping shape the future of the support function. What you’ll do Lead and mentor a team of 3rd Line Engineers … support teams Manage and resolve complex 3rd Line support tickets Support infrastructure environments across Microsoft technologies, networking, and cloud services Drive continuous improvement across service delivery and support processes You’ll work closely with Service Desk teams, technical leadership, and wider infrastructure specialists to ensure high levels ...