26 to 37 of 37 ITIL Jobs in Yorkshire

implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving More ❯

implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving More ❯

environments. - Calm, structured mindset under pressure and during escalations. - Excellent communication skills, able to explain technical issues to non-technical audiences. - Experience delivering service excellence and process improvements within ITIL and ISO27001 frameworks. - Collaborative approach with strong accountability. - Eligibility to gain NPPV3 + SC Security Clearance. - Full UK driving licence and access to a vehicle. Desirable Experience - Knowledge of Energy … or Policing sector operations. - Experience with Microsoft 365, Azure, networking, and monitoring tools. - Familiarity with ConnectWise ITSM/PSA systems. - Relevant certifications (Microsoft, Networking, ITIL). Why Apply? As a Service Desk Manager , you'll play a crucial role in leading a capable team delivering secure, high-impact IT services. You'll work in a close-knit, professional environment where More ❯

environments.- Calm, structured mindset under pressure and during escalations.- Excellent communication skills, able to explain technical issues to non-technical audiences.- Experience delivering service excellence and process improvements within ITIL and ISO27001 frameworks.- Collaborative approach with strong accountability.- Eligibility to gain NPPV3 + SC Security Clearance.- Full UK driving licence and access to a vehicle. Desirable Experience - Knowledge of Energy … or Policing sector operations.- Experience with Microsoft 365, Azure, networking, and monitoring tools.- Familiarity with ConnectWise ITSM/PSA systems.- Relevant certifications (Microsoft, Networking, ITIL). Why Apply? As a Service Desk Manager , you'll play a crucial role in leading a capable team delivering secure, high-impact IT services. You'll work in a close-knit, professional environment where More ❯

environments. - Calm, structured mindset under pressure and during escalations. - Excellent communication skills, able to explain technical issues to non-technical audiences. - Experience delivering service excellence and process improvements within ITIL and ISO27001 frameworks. - Collaborative approach with strong accountability. - Eligibility to gain NPPV3 + SC Security Clearance. - Full UK driving licence and access to a vehicle. Desirable Experience - Knowledge of Energy … or Policing sector operations. - Experience with Microsoft 365, Azure, networking, and monitoring tools. - Familiarity with ConnectWise ITSM/PSA systems. - Relevant certifications (Microsoft, Networking, ITIL). Why Apply? As a Service Desk Manager , you'll play a crucial role in leading a capable team delivering secure, high-impact IT services. You'll work in a close-knit, professional environment where More ❯

operating systems and hardware including VMWare ESXi in multisite enterprise live environments • Comprehensive experience of managing live Microsoft Azure, networks, storage, security, backups, system troubleshooting and their lifecycle management • ITIL V3/V4 qualification with the experience of working in an ITIL focused environment • AZ-104, desirable: Microsoft Certified System Administrator and Microsoft Azure Administrator qualification or equivalent People: © Experience More ❯

Head of Process Management/ITIL Process Manager Leeds area, Hybrid role – As Head of Process Management/ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful Head of Process Management/ITIL Process Manager will be responsible for collaborating with Service Desk Managers to deliver … and manage a fully integrated ITIL best practice Framework. As Head of Process Management/ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as Head of Process Management/ITIL Process Manager would have ITIL … Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. Head of Process Management/ITIL More ❯

Excellent interpersonal and communication skills. Ability to work under pressure and build strong relationships internally and externally Excellent documentation writing skills. Excellent troubleshooting and analytical skills. Good knowledge of ITIL or hold ITIL certification. Good experience knowledge of working with ITSM tools Good knowledge and understanding of IT networks such as routers, switches and firewalls. (knowledge of Silver Peak/ More ❯

Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team. You will have an excellent understanding of ITIL practices and service management frameworks, having operated across Incident, Problem, Change and Release management. The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across … service at all times. Skills and Experience: Strong experience working in a Service Delivery or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior More ❯

learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIA A+ or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage. What's in it for you? At RM we have My Work Blend @RM which More ❯

incentives The Opportunity: Our client is currently looking for a hands-on IT Operations Specialist for their Leeds based IT team. You will have an excellent understanding of implementing ITIL practices and service management frameworks, as well as having direct responsibility for the management of teams delivering company services. You will have proactive line management skills to ensure that teams … infrastructure, applications, and end-user support. Skills and Experience: Strong experience working in an IT Manager/Operations lead role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage More ❯

you ll have a good experience working within IT/OT in an operational or corporate environment with a good knowledge of control frameworks such as ISO27001, ITIL (Information Technology Infrastructure Library), NIST, SABSA and IEC 62443 and cyber kill chain. You ll have a good knowledge of Risk Management Methodologies such as ISO27005 and IRAM2/security frameworks NIST More ❯