1 to 25 of 26 SLA Jobs in Yorkshire

ITIL V3 focused service delivery framework Stakeholder Management within the whole business including IT and external stakeholders Work to defined Service Level Agreements (SLA'S) and Key Performance Indicators (KPI's) AREAS OFKNOWLEDGE AND EXPERTISE You will have: Awareness of infrastructure: Azure, Windows Server 2012+ ESX/VMware, Messaging (Exchange ...

applications Strong adherence to ITIL processes and IT Service Management practices, including platforms such as ServiceNow Ability to manage competing priorities and work within SLA targets while collaborating in a fast-paced support environment Advanced troubleshooting capability with a strong track record of taking ownership, ensuring accountability, and delivering timely ...

Service Desk Engineers across 1st, 2nd and 3rd Line Support. Own day-to-day Service Desk operations, ticket queues, escalations and resource management. Drive SLA compliance, KPIs, CSAT and overall service performance. Conduct 1:1s, performance reviews, coaching and manage underperformance. Produce service reports, analyse trends and implement improvements. Manage ...

detect before customer detects" culture within the shift team. Supplier & Partner Oversight Hold suppliers to account for response times, quality of engagement and SLA delivery during the shift. Escalate supplier performance issues into the daily governance cadence. Ensure supplier-led incidents are managed to Asda's standards. Change & Release Oversight ...

Executive Management team, and report trends in process maturity and tool adoption Understand the impact of incidents, problems and changes on SLA targets, maintaining accurate data and reporting for processes owned within ITSM, and providing timely reporting to management via KPI dashboards What You Will Have Please note, applicants must ...

scripts. What you’ll be doing Responsible for working in a 24x7 Cyber Security Operation Centre (SOC) environment. Responding to security events to SLA and following local operating procedures and play books. Communicating remediation advice to customers in a standardised, understandable and high quality manner. Handling and responding to reactive ...

support team. Maintain and consistently demonstrate a good working knowledge of company processes, practices and procedures. Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's. You will ideally have Sound Knowledge of Microsoft Office (Word, Excel ...

managing work orders through the ticketing system Performing 1st and some 2nd line fixes before escalating when needed Monitoring tickets to ensure completion within SLA Following up with staff to confirm satisfaction Gaining familiarity with local and national systems to improve escalation Supporting occasional overtime/weekend project work ...

Windows, M365 and identity management, and help improve ServiceNow workflows. You will support colleagues across office, remote and home environments, manage incidents within SLA targets, and contribute to problem management and knowledge base improvements. This role requires ITIL awareness and a customer-focused mindset. #J-18808-Ljbffr ...

level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems ...

Rapidly expanding business with offices in the centres of Leeds, Manchester, Birmingham and London. Our strategically located training centres have enabled us to become one of the UK’s leading IT and Digital Apprenticeship providers. ...

service delivery for a strategic global customer. Maintain accountability for service performance, stability and customer satisfaction. Lead monthly, quarterly and executive governance reviews. Manage SLA and KPI performance and proactively identify service risks and improvement opportunities. Lead critical incident and escalation management activities. Drive continual service improvement initiatives. Strategic Client ...

school setting. You will help teachers and learners by resolving IT issues, following ITIL practices, and coordinating with the service desk to ensure SLA targets are met. The role emphasizes problem solving, strong communication, and collaboration with remote teams to maintain a smooth technology experience for students and staff. #J ...

being met and disseminate information to relevant teams. Managing all questions and queries relating to the onboarding process and providing sufficient response meeting SLA and quality targets. Managing risk, change and escalation as appropriate. Being a point of contact as an onboarding specialist providing excellent customer service and ability ...

security principles is required. Accountabilities & Activities To provide 2 nd/3 rd line technical data infrastructure support, to meet, and endeavour to exceed, SLA requirements Participate in Project Work, as required, to deploy, support and manage the predominantly Cisco data environment. To support Firewalls, VPN, LAN and WAN Technologies ...

Senior Db2 Database Administrator to design, implement, and support database technology within a complex enterprise environment. The role will focus on service quality, SLA improvement, automation, security, high availability, and compliance with established policies and best practices. What you will do: Design and support database technology solutions in line with ...

schools and businesses across the East Riding and surrounding areas. Providing both on-site and remote 1st and 2nd line technical support through established SLA agreements, including direct curriculum support within schools to ensure teaching and learning is effectively supported by ICT. The role supports service desk operations, application support ...

solve support incidents. Key Responsibilities Responsible for managing a team of Business Systems Support Analysts Prioritise workload across the team Coaching and mentoring analysts SLA and KPI mentoring and reporting Undertake administration of business application and learning systems; incl. management of users, programmes and course content Receive fault and request ...

Line Support team and act as escalation point for networking issues. The role emphasizes service delivery, mentoring engineers, improving processes, and maintaining strong SLA performance. Immediate applications are encouraged. #J-18808-Ljbffr ...

support across schools and businesses in the East Riding. You will provide on-site and remote 1st and 2nd line support, ensuring services meet SLA requirements and corporate policies. Working to deadlines, you will assist in system upgrades, health checks, and patch management while maintaining security controls and data protection ...

using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skill … addition to those of Service Desk Engineer include: Action technically demanding, time sensitive, and VIP tickets. Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs. Assist with coaching and mentoring the Service Desk Engineers. Act as an escalation point for the Service ...

East Yorkshire. The role involves field travel, installation, maintenance, and repair of equipment within a defined territory, with strong emphasis on customer satisfaction and SLA adherence. You will work under Health & Safety guidelines, with full training and equipment provided. A company vehicle is available for personal use with fuel card ...

seeking a Senior Db2 Database Administrator to design, implement, and support database technology within a complex enterprise environment. The role focuses on service quality, SLA improvement, automation, security, high availability, and policy compliance. The position requires a hybrid work setup (3 days onsite per week, BPSS clearance) and will involve ...

networking, whilst providing hands-on leadership, coaching and development to your team. Your responsibilities will include: Managing daily Service Desk operations, ticket queues and SLA performance Leading, mentoring and developing 1st and 2nd Line Support Engineers Acting as an escalation point for complex technical and networking issues Monitoring KPIs, identifying … Team Leader, Service Desk Team Leader, IT Support Manager, 1st Line Support, 2nd Line Support, Networking, Microsoft 365, Windows, macOS, Linux, MSP, Incident Management, SLA Management, ITIL, Technical Support, Sheffield #J-18808-Ljbffr ...

restoring services, ensuring workarounds are documented, and conducting post‐incident reviews (PIRs). Ensuring incident response meets customer Service Level Agreements (SLAs) and documenting SLA compliance. Leading investigation activities for major incidents and defining problem tasks to reduce the risk of recurrence. Proactively identifying recurring issues and emerging trends … communication bridge between technical engineering teams, customer success, leadership, and customers with clear, concise internal and customer‐facing communications that manage expectations and support SLA commitments. Your Qualifications Experience : Proven commercial experience in Major Incident Management, Problem Management, and Relationship Management, or similar, plus practical experience working with ITIL principles ...