SLA Jobs in Yorkshire

1 to 25 of 35 SLA Jobs in Yorkshire

Infrastructure Engineer

Hull, North Humberside, England, United Kingdom
4Square Recruitment Ltd
knowledge base articles . Uphold IT security policies and data protection standards. Participate in an on-call rota for out-of-hours support (including weekends on rotation). Ensure SLA compliance , driving timely resolution of incidents and service requests. Required Skills & Qualifications Proven experience in technical support/Infrastructure duties (multi-site or enterprise preferred). Strong expertise in: Windows More ❯
Employment Type: Full-Time
Salary: £45,000 - £55,000 per annum
Posted:

Apprentice IT Support Technician

Unit 32, Priory Tec Park, Saxon Way, Priory Park, Hessle, England
XPS SOLUTIONS LIMITED
using our internal ticketing system Take customer calls, raise and update support tickets, and ensure timely resolution Liaise directly with users to understand and explain technical issues clearly Maintain SLA compliance and ensure high levels of customer satisfaction Contribute to documentation and internal knowledge sharing Training Advanced Level Apprenticeship in IT Digital Support Technician consisting of: Level 3 Apprenticeship in More ❯
Employment Type: Advanced Apprenticeship
Salary: £13,741 a year
Posted:

1st Line IT Support Technician - Hull

Cottingham, North Humberside, England, United Kingdom
Hybrid / WFH Options
Principal IT
using our internal ticketing system Take customer calls, raise and update support tickets, and ensure timely resolution Liaise directly with users to understand and explain technical issues clearly Maintain SLA compliance and ensure high levels of customer satisfaction Contribute to documentation and internal knowledge sharing. Essential Skills and Experience Strong, methodical problem-solving abilities Excellent communication and interpersonal skills Solid More ❯
Employment Type: Full-Time
Salary: £23,000 - £24,000 per annum
Posted:

1st Line IT Support Technician - Hull

Cottingham, East Riding of Yorkshire, United Kingdom
Hybrid / WFH Options
Principal IT
using our internal ticketing system Take customer calls, raise and update support tickets, and ensure timely resolution Liaise directly with users to understand and explain technical issues clearly Maintain SLA compliance and ensure high levels of customer satisfaction Contribute to documentation and internal knowledge sharing. Essential Skills and Experience Strong, methodical problem-solving abilities Excellent communication and interpersonal skills Solid More ❯
Employment Type: Permanent
Salary: £23000 - £24000/annum
Posted:

Support Analyst (1st Line) Professional Services Leeds

Leeds, Yorkshire, United Kingdom
Hybrid / WFH Options
Radar Healthcare
hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. Contributing to the development of More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

3rd Line IT Support Engineer

Barnsley, South Yorkshire, England, United Kingdom
Red Rhino Solutions
Incident Categorisations with associated Service Level Agreements. Be an escalation point for service desk tickets for 3rd line escalations. Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalationOwnership an input to solution designs at all levels (High Level, Low Level and Technical) Creation of test plans to ensure required quality of implementations Creation of deployment plans to More ❯
Employment Type: Full-Time
Salary: £40,000 - £45,000 per annum
Posted:

3rd Line IT Support Engineer

York, North Yorkshire, England, United Kingdom
Red Rhino Solutions
Incident Categorisations with associated Service Level Agreements. Be an escalation point for service desk tickets for 3rd line escalations. Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalationOwnership an input to solution designs at all levels (High Level, Low Level and Technical) Creation of test plans to ensure required quality of implementations Creation of deployment plans to More ❯
Employment Type: Full-Time
Salary: £40,000 - £45,000 per annum
Posted:

3rd Line IT Support Engineer

Leeds, West Yorkshire, England, United Kingdom
Red Rhino Solutions
Incident Categorisations with associated Service Level Agreements. Be an escalation point for service desk tickets for 3rd line escalations. Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalationOwnership an input to solution designs at all levels (High Level, Low Level and Technical) Creation of test plans to ensure required quality of implementations Creation of deployment plans to More ❯
Employment Type: Full-Time
Salary: £40,000 - £45,000 per annum
Posted:

Incident Management Analyst

Harrogate, North Yorkshire, England, United Kingdom
Hybrid / WFH Options
Context Recruitment Limited
incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training Assist in integrating new customers and identifying problem tickets What We're Looking For More ❯
Employment Type: Full-Time
Salary: £24,500 per annum
Posted:

Virtual Account Manager - Business Travel

Hessle, North Humberside, North East, United Kingdom
Hybrid / WFH Options
Good Travel Management
manages all client CRM data Responsible for internal central email inbox distribution for client requirements Participate in new sales bids when required Drive customer service excellence, best practices, and SLA adherence, working closely with the Sales, Implementation and Operations teams About you A real people person with the ability to build rapport and strong working relationships, both internally and externally More ❯
Employment Type: Permanent, Work From Home
Salary: £28,000
Posted:

FinOps Associate

Hull, North Humberside, England, United Kingdom
DNA Payments Group
broader operational teams. Key tasks include making sure all processing is reconciled, any rejects are resolved timely, outgoing merchant funding is completed daily, all operational settlements are completed within SLA’s. You will join a highly motivated team and be part of a growth business working with colleagues who care about our customers. Working hours: 37.5 Location: Hull, office based More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

IT Network & Systems Engineer

Scunthorpe, South Humberside, England, United Kingdom
Elevation Recruitment Group
IT, OT and network systems (VLANs, DHCP, switch config, patching). Maintain site CCTV, access control systems, wireless APs and local servers. Manage service tickets (Caretaker SMAX) and ensure SLA compliance. Provide 1st/2nd line user support and act as a key IT contact for operations. Assist with vendor coordination, documentation and project work. Occasional UK/international travel More ❯
Employment Type: Full-Time
Salary: £40,000 - £45,000 per annum
Posted:

IT Deployment Team Lead

Leeds, West Yorkshire, Yorkshire, United Kingdom
Oscar Associates (UK) Limited
delivering the end-to-end lifecycle of user devices, from build and configuration to delivery and user onboarding. You'll take ownership of workflow, prioritise tasks in line with SLA agreements, and ensure accurate documentation and asset management through configuration management database tools. The role combines people leadership, technical delivery, and process improvement, ideal for someone who enjoys staying hands More ❯
Employment Type: Permanent
Salary: £35,000
Posted:

1st Line - IT Support

York, North Yorkshire, England, United Kingdom
Hybrid / WFH Options
Hays Specialist Recruitment Limited
be ideal for this role.As this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA's would be a huge advantage. What you'll get in return The Contract is initially for 3 Months/Hybrid Working/Day Rate is £120 and is INSIDE More ❯
Employment Type: Full-Time
Salary: £120 per day
Posted:

1st Line - IT Support

York, North Yorkshire, United Kingdom
Hybrid / WFH Options
Hays Business Support
ideal for this role. As this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA's would be a huge advantage. What you'll get in return The Contract is initially for 3 Months/Hybrid Working/Day Rate is £120 and is INSIDE More ❯
Employment Type: Contract
Rate: £120/day 120
Posted:

IT Network Engineer Rotherham

Rotherham, South Yorkshire, Yorkshire, United Kingdom
Liberty Speciality Steels
Boards and Demand Boards ensures effective changes and minimises downtime. Prioritising tasks and time management is crucial. Network services must have capacity management and monitoring in place to prevent SLA failures due to overcapacity issues. Compliance with policies and legislation is also ensured. The role also involves working with third-party partners to manage and maintain the ecosystem and participate More ❯
Employment Type: Permanent
Salary: £50,000
Posted:

ICT Suppliers Analyst

Wakefield, West Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
Data Careers
suppliers. Experience implementing contract from local or national frameworks. Either CIPS qualified or with the relevant supplier and contract management experience. Experience of using KPI's and/or SLA's to drive improved supplier performance. Awareness of Information Management and Cyber Security essential. Strong verbal and written communication skills to liaise confidently across the team Strong MS Office skills. More ❯
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

Senior SOC Analyst (Team Leader)

Leeds, West Yorkshire, England, United Kingdom
Claranet Limited
you apply your advanced security operations expertise to lead a team of SOC Analysts while performing advanced investigations and, when required, first-line triage to maintain queue health and SLA compliance. You are responsible for high-quality service delivery through detailed analysis, evidence-led response actions, and operational leadership. In addition to handling escalated alerts, you provide line management, oversee More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Major Incident Manager 283986

Sheffield, Yorkshire, United Kingdom
Little Fish (UK) Ltd
resolution and effective communication. Your main duties: Lead the management of major incidents across all in-scope organizations. Enhance the efficiency of the major incident process. Produce and analyze SLA/KPI reports to improve service quality. Facilitate technical and managerial conference calls during incidents. Provide clear and timely communication to clients. Ensure smooth handover to Problem Management with actionable More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Major Incident Manager

Sheffield, South Yorkshire, Yorkshire, United Kingdom
Littlefish
duties will include: Lead the end-to-end management of major incidents across all in-scope organisations. Drive efficiency and effectiveness in the major incident process. Produce and analyse SLA/KPI reports to improve service quality. Facilitate and lead technical and managerial conference calls during incidents. Provide clear, timely, and accurate client communications. Ensure seamless handover to Problem Management More ❯
Employment Type: Permanent
Salary: £45,000
Posted:

1st Line Support Engineer

Bradford, West Yorkshire, England, United Kingdom
Hybrid / WFH Options
Lorien
internal and external customers. Responsibilities 1st line support Provision of new laptops for new starters and work with HR for induction Logging and processing support calls and requests meeting SLA's Provide full IT systems support Create and maintain key documentation Provide trend analysis of Service desk software and reporting Experience M365 Admin O365 IP Telephone systems Networks Mac OS More ❯
Employment Type: Full-Time
Salary: £29,000 - £33,000 per annum
Posted:

Sr. Technical Program Manager, Amazon

Sheffield, Yorkshire, United Kingdom
Amazon
budget, quality, along with risk and critical path management experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Experience driving multiple products through a complete lifecycle High Scale services experience Experience combining hardware & software development More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Support Apprentice

Harrogate, North Yorkshire, England, United Kingdom
QA
Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies and encryption Gain exposure to and support the rollout More ❯
Employment Type: Full-Time
Salary: £18,000 - £20,000 per annum
Posted:

Supply Chain Manager , Infrastructure Supply Chain

Sheffield, Yorkshire, United Kingdom
Amazon
role is primarily responsible for Site Performance (output, quality, efficiency, costs), CM Partner Relationship Management. The primary performance metrics associated with this- role are target daily/weekly output, SLA adherence as an input to AIS Capacity Delivery Reliability (CDR), First Pass Yield and on-time NPI readiness for all rack types enabled within the region. Secondary metrics include staffed More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Apprenticeship

Harrogate, North Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure to and support the rollout More ❯
Employment Type: Advanced apprenticeships
Salary: £18,000
Posted:
SLA
Yorkshire
10th Percentile
£21,250
25th Percentile
£26,250
Median
£29,000
75th Percentile
£30,938
90th Percentile
£50,948