16 of 16 SLA Jobs in Yorkshire

Management & Reliability: Perform root cause analysis (RCA) on complex infrastructure issues and participate in a 24/7 on-call rotation to maintain system SLA/SLOs.What You’ll BringExperience: 3+ years of hands-on experience in platform engineering, database administration/engineering, or DBRE roles.Database Expertise: Deep hands ...

your customer accounts. Leading, coaching and scheduling a team of service desk analysts, and providing hands-on support during escalations and major incidents. Owning SLA and KPI performance, identifying and addressing the root causes behind service trends. Running customer service reviews and translating feedback into tangible process improvements. Working closely ...

process for new customers Translate written and verbal communications between English and German to support customers and internal documentation Monitor and manage third-party SLA breaches, ensuring appropriate follow-up Handle service abuse management and contribute to maintaining a high-quality customer experience Work collaboratively with colleagues to achieve team ...

resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training Assist in integrating new customers and identifying problem tickets ...

support, maintenance, and delivery of the server infrastructure, private cloud services, and associated technologies.Main Duties and Responsibilities:Working on Incidents and tasks based on SLA/KPIMaintenance of the Infrastructure estate including patching, updates, fault finding.Planning and remediation of obsolete infrastructure on the platform.Work with other teams to diagnose complex ...

service delivery for a strategic global customer.• Maintain accountability for service performance, stability and customer satisfaction.• Lead monthly, quarterly and executive governance reviews.• Manage SLA and KPI performance and proactively identify service risks and improvement opportunities.• Lead critical incident and escalation management activities.• Drive continual service improvement initiatives.Strategic Client & Account ...

technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune. Escalated complex issues to senior engineers or third-party providers while meeting SLA targets. Maintained IT documentation, knowledge base articles, and asset records. Assisted with IT projects, Microsoft Teams/video conferencing support, and user training. Delivered excellent customer ...

Have Banking/Financial Services experience. Service Mesh (Istio) knowledge. GCP/AWS/CKA/Terraform Certifications. Understanding of SLI/SLO/SLA and SRE practices. Screening Priority Cloud Networking & Troubleshooting Kubernetes Networking Incident Management & RCA Observability & Monitoring Python Automation Terraform & DevOps GCP/AWS Platform Engineering ...

Life Fleet Services: Oversee team delivery of Upgrades, Defit/Refits, RHIs, Deactivations and OEM activations, coordinating with customers and third-party installation partners SLA & KPI Management: Monitor team performance against SLAs and KPIs, producing regular reporting for the Head of Fleet Services and driving corrective action where needed Escalation ...

methodologies to ensure continuous improvement Managing and tracking outstanding tasks to be triaged Timely updating of the in-house systems, adhering to internal SLA’s Identify and escalate situations requiring urgent attention Work with the multiple channels that customers can contact MCF Fleet Services TO BE SUCCESSFUL YOU WILL LIKELY ...

smooth management of both internal (owned assets) and external (hired assets) breakdowns. Logging response times and ensuring theyre tracked and resolved effectively within agreed SLA times. Well ask that you handle inbound and outbound calls efficiently, making sure service level agreements are consistently met. Youll keep the Job watch scheduling ...

knowledge current on MCF's solutions, working closely with Product, Technical Support Level 2, Engineering and Enablers on recurring or emerging issues Operational Excellence: SLA management: Monitor team performance against SLAs and KPIs, taking corrective action where targets are at risk Reporting: Provide regular reporting and insight to the Head ...

service performance data Problem & Request Management Take ownership of customer issues and escalations through to resolution Handle requests via email, phone, and web within SLA, prioritising by severity and impact Liaise with internal teams and suppliers; process changes, cancellations, and returns Performance & Admin Maintain accurate records and conduct regular ticket ...

risks, trends, and improvement opportunities. Assist with incident management and escalations. Support compliance, quality, and operational standards. Drive continuous improvement initiatives. Key Performance Indicators SLA achievement KPI performance Customer satisfaction Quality scores Escalation resolution effectiveness Compliance adherence About the role This role will be responsible for assisting in the management … Work closely with external partners to provide first-hand support to address operational issues, ensuring to escalate where required. Assist in reporting and monitoring SLA’s and KPI’s, ensuring compliance and adherence are continuously being met. How you'll do it Communication – Have strong written and verbal communication skills ...

Facilitate workshops, interviews, and discovery sessions to gather business needs and translate them into actionable deliverables. Capture and prioritise requirements related to service performance, SLA measurement, operational reporting, and dashboard development. Support the definition, tracking, and realisation of business benefits throughout programme delivery. Work collaboratively with architects, product teams, delivery … enterprise or government environments. Experience supporting initiatives involving enterprise archiving, data retention, and backup policies. Demonstrable experience in requirements capture, prioritisation, and definition of SLA reporting and dashboard requirements. Experience defining, measuring, and tracking business benefits and value realisation. Strong stakeholder engagement and workshop facilitation skills. Experience translating business needs ...

support team Maintain and consistently demonstrate a good working knowledge of internal processes, practices and procedures Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's Other duties as required, including building of EUC devices (laptops … support team Maintain and consistently demonstrate a good working knowledge of internal processes, practices and procedures Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's Other duties as required, including building of EUC devices (laptops ...