51 to 75 of 79 2nd Line Support Engineer Jobs

Bennett and Game are partnering with a family run IT & Cyber Security company actively looking to take on a 2nd Line Support Engineer to assist in the growth within their business based in Waterlooville. This is a fantastic opportunity to get real on the job training and development alongside nationally recognised certifications and … eventually progressing into a 3rd Line Support Engineer role. 2nd Line Support Engineer Job Overview This role is a blend of responsibility and growth. You'll already be confident in: Taking ownership of escalated support requests Communicating clearly with clients Troubleshooting issues in Microsoft … Windows, and networking environments You'll be building experience in: Project delivery and migrations Azure AD and cloud-first environments Security standards and best practices Scripting and automation 2nd Line Support Engineer Job Requirements Positive attitude and hunger to improve Calm under pressure Strong communicator Process-oriented and dependable Networking fundamentals (Ubiquiti, Mikrotik More ❯

1st/2nd Line Support Engineer Salary: £25,000-30,000 Location: Harrogate (Hybrid) Employment Type: Permanent A leading service provider with a growing team in Harrogate are looking for a motivated individual with technical experience to join a Support team. This is an exciting opportunity for someone with a passion … for learning and advancing their career in tech. The role will involve... Providing 1st/2nd line technical support, managing customer queries and technical issues. Troubleshoot and resolve faults across various technologies including broadband, networking, firewalls, SD-WAN, VoIP, and more. Communicate effectively with customers, keeping them updated on progress and ensuring satisfaction. Desired Skills More ❯

and enjoy solving complex technical challenges? We’re partnering with an award-winning, fast-growing Managed Service Provider (MSP) based in Central London. They’re looking for a skilled 2nd Line Support Engineer to join their friendly, high-performing Service Desk team. The Role You’ll be a key player in the Service … clients receive prompt, professional support. Your day-to-day will involve a mix of hands-on technical troubleshooting, team collaboration, and client interaction. What You’ll Be Doing Delivering 2nd line IT support to customers across hardware, software, and network issues. Acting as an escalation point for junior analysts, supporting their development. Maintaining ticket queues … issues and recommending process improvements. Conducting occasional on-site client visits in London. What We’re Looking For 3+ years in an IT support role, with solid 2nd line experience. Strong troubleshooting skills across Microsoft 365, Windows 11, and macOS. Working knowledge of IT security tools (firewalls, antivirus, data protection). Excellent communication and interpersonal More ❯

Our Global Enterprise client is looking for a 2nd Line Engineer to join their on-site support team. This includes analysing incidents, problems & service requests, proposing solutions and helping implementing them. Start Date: ASAP Duration: 125 days (initially) Pay Rate: £114.94 p/d (PLEASE NOTE: Employer NI is paid for by the … tickets in the IT ticketing tool. Quick analysis and incident management, close collaboration with expert team. Preparing new hardware. Building laptops and PC's with SCCM. Basic meeting support knowledge (Teams and AV Support). Physical installation of cabling, monitors, dockings, pc's, printers. Basic Network knowledge (Patching). Able to present training material both in … hand-held devices (Intune - DEP ). Previous experience working in a corporate IT environment is an asset. Kiosk Bar: welcoming users, troubleshooting and providing solutions. To apply for this 2nd Line Support Engineer Contract job, please click the button below and submit your latest CV. Curo Services endeavour to respond to all applications. More ❯

Second Line Engineer - Networking & Systems Upgrade Focus Derby (On-site) £30,000 - £35,000 DOE Role: This internal IT support role is ideal for someone who thrives in a fast-paced environment with the freedom to manage projects end-to-end. you'll be the driving force behind keeping infrastructure secure, scalable, and future … role offers exposure to a wide array of technology allowing you to build the skills to progress in your career. Your Responsibilities: Deliver both remote and onsite IT support to a variety of clients Diagnose and resolve hardware, software, and network problems efficiently Take responsibility for maintaining and monitoring IT infrastructure covering servers, networking equipment, and cloud platforms … Install and configure new hardware and software, ensuring smooth deployment and minimal disruption Play an active part in implementing cybersecurity best practices, including system updates and user awareness Support senior engineers on more complex technical challenges and project work Provide outstanding customer service, keeping users informed and ensuring all issues are resolved promptly The Ideal candidate would have More ❯

Description We are looking for an experienced Level 2 Support Engineer to join our organisation based at our offices in West Malling, Kent, working within the Enterprise Co-Managed Services team in a fast-paced IT Managed Services environment. This opportunity offers a learning path into the world of DevOps and Infrastructure as Code (IaC), working … the team for all current and new supported products. Analysing, troubleshooting, and resolving endpoint, server, application and network issues. Acting as a point of escalation from Level 1 Support Analysts Provide in-depth training and mentoring of team members. Providing support to many different end-customers, ensuring timely resolution of incidents, and great customer satisfaction. Managing … incident resolution. Update documentation for the Knowledge Base (IT Glue). Completing project tasks. Skills & Experience Must have 3+ years' experience working in a customer-facing service desk support role, ideally an MSP. Must hold or have desire to hold Microsoft Intermediate/Expert Level certifications. Good knowledge of PowerShell scripting with a desire to develop this further. More ❯

Description We are looking for an experienced Level 2 Support Engineer to join our organisation based at our offices in West Malling, Kent, working within the Enterprise Co-Managed Services team in a fast-paced IT Managed Services environment. This opportunity offers a learning path into the world of DevOps and Infrastructure as Code (IaC), working … the team for all current and new supported products. Analysing, troubleshooting, and resolving endpoint, server, application and network issues. Acting as a point of escalation from Level 1 Support Analysts Provide in-depth training and mentoring of team members. Providing support to many different end-customers, ensuring timely resolution of incidents, and great customer satisfaction. Managing … incident resolution. Update documentation for the Knowledge Base (IT Glue). Completing project tasks. Skills & Experience Must have 3+ years' experience working in a customer-facing service desk support role, ideally an MSP. Must hold or have desire to hold Microsoft Intermediate/Expert Level certifications. Good knowledge of PowerShell scripting with a desire to develop this further. More ❯

Job Title: 2nd Line Support Engineer Location: London UK UK Salary: £28k - £32k per annum + Benefits I am seeking a skilled 2nd line support Technicians to join my clients dynamic team in London! I am looking for candidates who are skilled with: Microsoft 365 & Active Directory Windows … Server administration Networking fundamentals (TCP/IP, DNS, DHCP) Desktop support (Windows/macOS) PowerShell scripting Troubleshooting hardware and software issues Key Responsibilities: Provide 2nd line support across multiple locations Resolve incidents and service requests Monitor system performance and implement improvements Escalate complex technical issues to 3rd line or specialist teams … Maintain accurate documentation of systems and procedures Support deployment and upgrade projects when required Do you have the required skillset? Please apply below More ❯

Second Line Support Engineer | Liverpool (3 days on site) | £250 (Outside IR35) | MSP Job Title: Second Line Support Engineer - Contract (Outside IR35) Location: Liverpool (3 Days Onsite) Rate: £250 per day Contract Type: Initial 3-Month Contract IR35 Status: Outside IR35 We're working with a fast-paced … Managed Service Provider based in Liverpool that is looking to bring in a Second Line Engineer on a contract basis. This role is ideal for a candidate experienced in supporting a broad range of technologies and confident working in a client-facing environment. The Role: You will be acting as a key point of escalation for … to a mix of clients. The position involves a combination of BAU support, troubelshooting escalated tickets and working on small project rollouts. Key Responsibilities: Provide second line tech support across windows environments, Office 365, networking and desktop hardware Troubleshoot and resolve escalated service desk tickets within SLA Liaise with clients to ensure clear More ❯

2nd Line Support Engineer - Reigate - £30k - £33k + excellent benefits Our client is a well-established organisation based in Reigate; due to continued growth and expansion they are looking to recruit a 2nd Line Support Engineer. Responsibilities include: Under the guidance of the Network Manager: Provide Specialist IT … support that ensures the site establishes and maintains high quality facilities. Assist the Network Manager in the successful operation of the site Ability to effectively communicate (verbally and in writing) technical information Manage and implement agreed work programmes/practices under the guidance of Senior Staff. To be aware of responsibilities under the Data Protection Act and GDPR … troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Hours - Monday - Friday - 08:00 -16:30 Keywords - line support, 2nd line, 2nd line support, IT Support, helpdesk support, 2nd line helpdesk support, tech More ❯

2nd Line IT Support Engineer – West Brom (Hybrid) Join the Sharp IT Services Team – Where People and Tech Come Together At Sharp, we’re not just an award-winning IT Managed Service Provider — we’re a team of passionate problem-solvers delivering brilliant service to our clients across the UK. We’re now … looking for a 2nd Line Support Engineer to join our team in West Brom and play a key role in supporting our growing client base. Location: West Brom (with hybrid working available) Type: Full-time, Permanent Team: Sharp IT Services About the Role You’ll be part of a high-performing service desk … and clients Using your advanced technical knowledge to help resolve complex IT issues and ensure client satisfaction What We’re Looking For At least 18 months' experience in a 2nd Line or similar IT support role Strong working knowledge of Microsoft Server and Desktop operating systems Hands-on experience with Microsoft 365 and Azure A More ❯

2nd Line IT Support Engineer – Cyber Security Specialist Location: Portsmouth - On-site Full-Time | Permanent Are you an experienced IT Support Engineer looking to elevate your career in a collaborative, forward-thinking education environment? Our client – a respected college – is seeking a 2nd Line Engineer … support and cyber security, who thrives in a people-first culture and wants to make a real impact in the education sector. Key Responsibilities Provide high-quality 2nd line support and troubleshooting across hardware, software, and desktop systems. Support and mentor 1st line engineers; escalate complex issues to 3rd … educated in cyber security best practices. Stay updated through participation in the JISC Cyber Security Community, webinars, and industry resources. What We’re Looking For Proven experience in a 2nd line IT support role, ideally within an educational or complex environment. Strong understanding of cyber security principles, tools, and best practices. Experience with M365 security More ❯

2nd Line Support Engineer - Education Sector Gloucester Up to £35,000 Interviewing ASAP The Role Provides 2nd line support to stakeholders in line with trust internal IT policies and procedures; supports the Senior IT Analyst and the IT Network and Support Manager in the … of IT Services across the Trust; supports the operation of all trust IT systems, services and infrastructure; provides IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk … incident and support service offerings in line with the trusts internal and external KPIs and SLAs. Support the IT Network and Support Manager in ensuring that all stakeholders have access to the IT resources required to perform their roles effectively and efficiently. Provide 2 nd line support to More ❯

Are you an experienced 2nd Line IT Support Engineer looking for a role that offers stability, progression, and a real sense of purpose? Join an established Multi-Academy Trust dedicated to supporting Primary & Secondary schools, ensuring students and staff have access to cutting-edge IT services. £32,000 - £37,000 + Fantastic Benefits … Crawley, West Sussex Monday - Friday | 8am - 4pm (with some flexibility) Skills: 2nd Line support, Tier 2, Engineer, Technician, hyper-V, networking, server administration, Support engineer, IT support, Senior Tech engineer, service desk, technical support, IT Service Technician, IT Field Engineer, active … software) Supporting new application rollouts Setting up new users, managing passwords, and resolving account issues Responding to IT incidents within agreed timeframes What our client is looking for: Proven 2nd Line IT Support experience Strong Active Directory skills - adding/removing users, password resets, Group Policy Management Experience with Wi-Fi networks (Aruba preferred) and More ❯

platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2nd Line Support Engineer role sits within the IT Service Desk Team. Their purpose is to lead and oversee the IT Support … looking for a promising candidate who wishes to continue their personal development whilst ensuring the needs of the business are met and expectations exceeded. This role will require support in all aspects of IT across the group. Tickets are sent via email to our Helpdesk (Zendesk) and need to be resolved in line with our SLAs. … Role Responsibilities Maintain a 99% SLA. Ensure the Joiners, Changers, and Leaver's processes are followed correctly. End-user support regarding IT applications. Administration of cloud-based applications - Microsoft 365. Setting up and supporting IT equipment (Mobile phones, PCs/Laptops, routers/switches, Printers/Scanners). Running scheduled IT processes, i.e., system backups. Maintaining hardware stock More ❯

2nd Line EUC Analyst Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position within a … and working effectively. Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key Experience: Proven experience within a 2nd line support role, within a service desk, service deliver, EUT/EUC environment is a must have Domain industry experience within a financial services or … and Senior Managers within a professional environment is a must have. One sage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered. 2nd Line EUC Analyst More ❯

2nd Line EUC Analyst Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position within a … regulated corporation providing second line to support to MAC/Windows OS, 365 suite (Intune/Autopilot), Azure Virtual Desktop and Cloud printing solutions. Our client is offering a day rate of £250 to £300 PD for a 6/12-month project to be based in London, Whitfield Street - 5 days per week. Key Responsibilities … and working effectively. Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key Experience: Proven experience within a 2nd line support role, within a service desk, service deliver, EUT/EUC environment is a must have Domain industry experience within a financial services or More ❯

2nd Line Wintel Support Engineer - Must have a valid DV Clearance Join a team where your ideas, technical skills and collaboration will help shape the future of IT support. We're looking for a skilled 2nd Line Wintel Support Engineer who thrives in fast-paced environments … and enjoys supporting high-profile users across critical infrastructure. You'll be part of a dedicated team providing 2nd and 3rd line support across a broad Windows estate, with opportunities to grow your technical skills while contributing to a service that really makes a difference. Key responsibilities: Provide 2nd Line support … to incidents and service requests using ITSM toolsets Monitor and manage infrastructure using Event Management tooling (SolarWinds and SCOM) Escalate issues as needed while maintaining communication with stakeholders Support high-profile users, ensuring professionalism and efficiency at every touchpoint Collaborate closely with colleagues to troubleshoot and resolve technical issues Contribute to the maintenance and enhancement of Windows-based More ❯

2nd Line support engineer - ON SITE 5 DAYS A WEEK We are looking for an experienced 2nd Line support engineer to join our global manufacturing client. The ideal candidate will have a strong background as a 2nd Line support engineer … and maintaining the IT infrastructure to ensure up-time and availability of the computer infrastructure, within defined budget limitations to obtain the company’s objectives and provide first line support to end users. Hardware: Ensure installations, maintenance, replacement and security of the various servers and other micro devices (e.g. PC’s, Laptops, Network-and Barcode Printers … scheduling upgrades and collaborating with network architects on network optimisation.Secure network systems by establishing and enforcing policies and defining/monitoring access.Support and administer (Fortigate) firewall environments in line with IT security policy. Standard server & software client packages: Implement, support and customisation of the company’s standard server & client software.Support end users on IT issues, ensure More ❯

2nd Line Support Analyst West Brom, Birmingham (3 days office, 2 days WFH) Flexible working (Mon-Fri) Are you a talented and motivated IT professional? Committed to developing your career in IT? If you think excellent communication skills and a genuine desire and commitment to help are just as important as fixing ‘stuff’, then we … and understand your clients, deliver excellence to them alongside your team and watch your career in IT take off. Requirements · The ideal candidate will have a track record in 2nd Line support. · Technical qualifications are desirable but not essential as we provide the opportunity to gain the necessary accreditations. · Strong Microsoft 365 and Azure administration and troubleshooting More ❯

IT Support Engineer Southampton HQ We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help … company to obtain assistance with their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To be considered for the role … systems and their network implications. To be proactive and pragmatic and extremely detail orientated. preferred SKILLS BUT NOT ESSENTIAL Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases YOU SHOULD APPLY IF: You care deeply about applying technology and processes to deliver smarter solutions. You are a reliable and More ❯

IT Support Engineer Southampton HQ We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help … company to obtain assistance with their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To be considered for the role … systems and their network implications. To be proactive and pragmatic and extremely detail orientated. preferred SKILLS BUT NOT ESSENTIAL Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases YOU SHOULD APPLY IF: You care deeply about applying technology and processes to deliver smarter solutions. You are a reliable and More ❯

2nd Line 24/7 WAN Network Support Engineer (SC Cleared) Contract Type: Contractor Location: Birmingham Rate: £300 per day inside IR35 Start Date: ASAP End Date: 31/01/2026 We are seeking a skilled 2nd Line WAN Network Engineer to join our 24/… team in Birmingham. This role involves supporting, managing, and configuring SRX series routers to ensure the global delivery of secure network services. If you are an experienced network engineer, this is an excellent opportunity to manage and maintain our Customer Network WAN estate, handle escalations, work on project implementations, and provide guidance to 1st line engineers … line engineers to resolve complex issues. Participate in project implementations and contribute to all phases from planning to deployment. Share knowledge and enhance the skills of the 2nd line team through collaboration and training. Required Skills & Qualifications: Strong experience in configuring and troubleshooting Juniper network devices. In-depth knowledge of BGP, including policy-based routing More ❯

an exciting opportunity to work with some of the major motor and finance brands in the industry where you will play a leading part in delivering high-quality support for our business-critical applications, engaging directly with customers and stakeholders, and ensuring smooth roll out of services into the support function. We are looking for someone … where you will truly collaborate with cross-functional teams across the business and play a key part in service improvement and delivering operational excellence. Responsibilities in a nutshell: Provide 2nd line support for business-critical applications, ensuring timely resolution of incidents and service requests. Lead the transition of new or updated applications into the support … are in place. Engage with internal and external stakeholders to provide clear communication, updates, and support. We are looking for someone with the following skills: Proven experience in a 2nd line application support or similar technical support role. Ability to manage/guide Application Supports involvement in the software release phases from “go More ❯

expands, we are looking for ambitious, talented people to join us. As a cross-functional enabler, you'll play a central role in resolving complex issues, providing second-line support for escalated cases, supporting client onboarding, and coordinating key aspects of product health. Your day may begin by investigating an issue raised by CX- replicating the … problem, analysing logs or API behaviour, and escalating to engineering when required. You'll also support client implementations by assisting with technical setup, resolving early-stage issues, and ensuring a smooth handover at go-live. In parallel, you'll help coordinate product assurance activities - tracking vulnerability remediation, confirming availability metrics, and supporting audit requirements in collaboration with responsible … scale with confidence. It suits someone who thrives on problem solving, takes ownership of detail, and enjoys working across teams to deliver better outcomes. Key Accountabilities Technical Product Support Provide second-line support for product issues escalated by internal or external teams. Diagnose issues across the product's UI and APIs by replicating errors More ❯