2ndLineSupportEngineer | Global Tech Company | Highly competitive salary + Sign on bonus & shares | Swansea | Hybrid (3 days per week in the office) Yolk Recruitment are proud to be working with one of Wales’s most successful tech companies. Based in South Wales they’ve been growing rapidly over numerous years and … are now looking to add to their support team to deal with increased client demand. In this role you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to customers. This role is a good fit for computer science graduates or software developers looking to move into … an organisation that prioritises career progression and personal development. Basic qualifications: - Experience in technical support, or experience in software development - Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesise, diagnose, and resolve problems. Preferred qualifications: - Bachelor's degree in computer science or equivalent - Experience with programming/scripting (Batch, VB, PowerShell, Java More ❯
2ndLineSupportEngineer - New! (REFGJ27) Location: South Manchester A rapidly growing Internet Service Provider are looking for a talented 2ndLine Network SupportEngineer to join their growing, autonomous team. You will be the go-to point of escalation; resolving complex connectivity & broadband issues which … the Customer Service team cannot. A truly great opportunity with potential to grow into a more senior position as the team expands. Essential Skills & Experience Prior experience of 2ndLineSupport within broadband, connectivity, ISP, telecoms or enterprise environments Experience with WiFi standards, Ethernet and router hardware Strong knowledge of in-home WiFi, routing and … router/system logs to diagnose faults. Desirable CompTIA Network+ or CNNA or similar certification Scripting or automation knowledge (Python, shell) If you are well-versed in IT Support and have a deep understanding of home networking and consumer broadband technologies, then please apply for more details More ❯
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2ndLineSupport Engineers to join their thriving team.THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of … equipment across our network. You will have strong expertise and the ability to provide rapid solutions.Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support.Liaising with Support to get issues fixed.Configuring, installing and supporting any client hardware and software.Configuring, installing required devices.Processing new and leaver accounts.Managing, assessing, and reporting on project activities to meet deadlines.Focus on More ❯
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2ndLineSupport Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range … our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯
