Senior Service Desk Manager
- Hiring Organisation
- Citizant Inc
- Location
- Chantilly, Virginia, United States
- Employment Type
- Permanent
- Salary
- USD Annual
building modern support experiences through self-service, knowledge management, automation, and AI-enabled support. You will oversee day-to-day service desk operations, drive continuous improvement through analytics and governance, and ensure the team delivers timely, high-quality resolutions with minimal handoffs. Schedule/Coverage: Service Desk … that highlight service metrics, risk areas, and opportunities for improvement. Lead or support recurring operational reviews/governance forums focused on service performance and continuous improvement. Support Events and Executive Needs (as required) Coordinate or provide end-to-end IT and AV support for meetings and events, including setup ...