Northampton, Northamptonshire, England, United Kingdom
Gleeson Recruitment Group
ownership of inquiries, requests, and issues from start to resolution. You'll work closely with internal teams to ensure timely and effective solutions, while also contributing to service improvement initiatives and ensuring the highest levels of client satisfaction. Key Responsibilities Customer Support (50%) Manage a shared inbox for client inquiries and requests Coordinate responses and solutions with internal … financial, and resource metrics Maintain accurate client documentation Reports (15%) Attend remote service reviews and create client reports Monitor and report on SLAs Promote best practices in service management ContinuousImprovement (10%) Identify areas to enhance client experience and internal processes Collaborate on improvement initiatives Participate in ongoing training and development Ideal Candidate Profile More ❯
to understand how process variations impact product performance. Your initiatives will directly contribute to improved product quality, higher yields, and greater cost-effectiveness. About the job: Yield Optimization & Improvement Analyze final test results and electrical characteristics to identify yield detractors and performance gaps. Diagnose root causes of yield loss and drive product-specific yield improvement initiatives. … skills with the ability to translate device performance into process improvements. Proven ability to manage and drive cross-functional projects to completion. Working knowledge of lean and Six Sigma continuousimprovement methodologies (DMAIC, A3, 8D, 5-Why's). Excellent time management, self-motivation, and the ability to prioritize multiple projects. Clear and confident communication skills for More ❯
Farnborough, Hampshire, South East, United Kingdom
Damia Group Ltd
closely with senior management, technical leads, and operational teams to ensure risk insights are incorporated into strategic decision-making processes. Prepare regular risk reports and dashboards for executive review. ContinuousImprovement: Monitor the effectiveness of risk management processes and provide recommendations for continuous improvement. Adapt the framework to address emerging threats and changing business needs. Required More ❯
Maidenhead, Berkshire, United Kingdom Hybrid / WFH Options
Wireless Logic Group
flowing. Unblock the path - Spot issues early and help resolve anything getting in the team's way, whether that's processes, people are decisions waiting to be made. Drive continuousimprovement - Help teams reflect on how they're working, identify opportunities for improvement and follow through on making changes stick. Foster a healthy team environment More ❯
Cambourne, Cambridgeshire, United Kingdom Hybrid / WFH Options
Remotestar
for improvement and innovation, developing new capabilities in response to customer feedback. Work closely with cross-functional teams to ensure developed features meet business objectives. Engage in continuousimprovement and experimentation to enhance feed infrastructure and optimise performance for customers Skills and Qualifications: Bachelor's degree in Engineering or related field; or equivalent practical experience. More ❯
say to local people through democratically accountable bodies like WMRE and WMCA. This is a vital role for WMRE as you will be at the heart of helping drive continuousimprovement by equipping the organisation with the facts and figures required to enhance the customer experience. Not only will you be analysing complex information and presenting it … to obtain, analyse and report on rail network reliability, punctuality and customer service delivery. Work with train companies and Network Rail to design and implement a collaborative performance improvement approach. Represent rail at Transport for West Midlands multi-modal operational forums. Act as the focal point for train service performance and customer service delivery within the WMRE team … Lead and deliver performance improvement projects in partnership with the rail industry. Maintain the integrity of the rail performance and customer delivery data held by WMRE and TfWM. Represent WMRE/TfWM at the West Midlands Grand Railway Collaboration Performance Taskforce Whats essential Self-motivated with an ability to work flexibly. An in-depth knowledge of railway operations More ❯
Biggleswade, Bedfordshire, United Kingdom Hybrid / WFH Options
Kramp
, automation, and scaling CPQ capabilities across markets. Who are you and what will make you successful in this role? Key Strengths Ownership - You drive the development and continuousimprovement of configuration models, and your team values your reliability and commitment. Collaborative - You actively contribute as a sparring partner in team discussions and cross-functional collaboration. More ❯
and documentation for projects related to digital advertising, programmatic & direct, and eCommerce affiliates across News UK brands. + Coordinating workshops to elicit requirements, solve problems, identify opportunities for improvement, and help position the team for long-term success. + Developing the BA community within News UK and aligning best practices across the Technology portfolio. What we are looking … models, data flows, and opportunities to enhance products, ensuring alignment with business goals. + Previous experience supporting iterative methodologies such as SCRUM, Kanban, and Lean. + A passion for continuousimprovement and helping teams achieve organisational goals through effective communication, negotiation, and tailored approaches to team activities and analysis. + Exhibit strong communication skills, influencing and engaging … stakeholders at all levels while promoting a culture of adaptability, improvement, and success. If you believe you have the skills and passion to succeed, even if you don't meet every requirement on the list, we encourage you to apply. We value potential just as much as experience and are eager to hear from individuals who are enthusiastic More ❯
solutions. The Role: As an IT Analyst, you'll act as the vital link between business operations and IT systems. You will analyse existing processes, identify opportunities for improvement, and collaborate with stakeholders to deliver effective, scalable solutions. Your work will support decision-making through smart data insights, improve system functionality, and ensure that business needs are … at the heart of all IT initiatives. Key Responsibilities: Collaborate with stakeholders to gather, document, and analyse business requirements Evaluate and model potential solutions to enhance business processes Drive continuousimprovement through system optimisation and technology adoption Support ERP and system implementation projects, including change management Deliver training and support to end users and process owners Develop … Contribute to reporting and dashboard development using business data Maintain documentation, compliance, and best practice across IT processes About You: Strong analytical skills and a passion for process improvement Excellent communication and interpersonal skills Proven ability to work independently and collaboratively across departments Experienced in change management and ERP systems (preferred) Proactive, adaptable, and committed to professional development More ❯
solutions. The Role: As an IT Analyst, you'll act as the vital link between business operations and IT systems. You will analyse existing processes, identify opportunities for improvement, and collaborate with stakeholders to deliver effective, scalable solutions. Your work will support decision-making through smart data insights, improve system functionality, and ensure that business needs are … at the heart of all IT initiatives. Key Responsibilities: Collaborate with stakeholders to gather, document, and analyse business requirements Evaluate and model potential solutions to enhance business processes Drive continuousimprovement through system optimisation and technology adoption Support ERP and system implementation projects, including change management Deliver training and support to end users and process owners Develop … Contribute to reporting and dashboard development using business data Maintain documentation, compliance, and best practice across IT processes About You: Strong analytical skills and a passion for process improvement Excellent communication and interpersonal skills Proven ability to work independently and collaboratively across departments Experienced in change management and ERP systems (preferred) Proactive, adaptable, and committed to professional development More ❯
for guests and crew. Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring alignment with business needs. IT Strategy & ContinuousImprovement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive innovation. Leadership & Team Management: Mentor and manage onboard IT support staff, fostering … a culture of excellence, continuous learning, and proactive problem-solving. Incident & Problem Management: Ensure swift resolution of IT issues through structured processes, clear escalation paths, and robust service management frameworks. Compliance & Security: Ensure IT operations comply with maritime regulations, cybersecurity policies, and data protection standards. Performance Monitoring & Reporting: Track IT service metrics, analyse trends, and provide data-driven recommendations More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Hiring People
a key part in delivering real solutions, building strong client relationships, and contributing to projects that make a difference. If you're someone who thrives on solving problems, values continuous learning, and wants to be part of a company that recognises your impact, this role is for you. Impact IT is not your average IT support company. They're … IT handle everything so that their customers don't have to lift a finger. What You'll Be Doing: Provide responsive 1st Line support Meet KPIs and contribute to continuousimprovement Play a role in delivering IT projects Constantly seek to grow your skills and improve internal processes This is a full-time remote position, Monday-Friday … manage client relationships Be London based to attend client sites Bonus points for: Knowledge of ConnectWise PSA, NinjaRMM, and Barracuda Experience ordering hardware, managing staff changes & licensing Drive for continuous personal and professional development You'll thrive here if you're a team player who's reliable, process-driven, and always thinking a step ahead. What's In It More ❯
operations of the IT Helpdesk Ensuring timely resolution of support tickets and change requests Acting as the go-to escalation point for complex technical issues Collaborating with Business Improvement and IT … teams on wider projects Supporting staff with hardware/software setups, onboarding/offboarding, and events Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuousimprovement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores More ❯
operations of the IT Helpdesk Ensuring timely resolution of support tickets and change requests Acting as the go-to escalation point for complex technical issues Collaborating with Business Improvement and IT … teams on wider projects Supporting staff with hardware/software setups, onboarding/offboarding, and events Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuousimprovement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores More ❯
operations of the IT Helpdesk Ensuring timely resolution of support tickets and change requests Acting as the go-to escalation point for complex technical issues Collaborating with Business Improvement and IT … teams on wider projects Supporting staff with hardware/software setups, onboarding/offboarding, and events Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuousimprovement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores More ❯
of forecasting in a renewals/retention recurring revenue business Comfortability contributing to strategic initiatives like automating scalable Renewals approaches Data-driven mindset with a commitment to process improvement Advanced … proficiency in closing, upselling and cross-selling with a highly strategic and collaborative approach Strong communication, negotiation and influencing skills Customer First mentality, Smart, bold but humble attitude and ContinuousImprovement approach to align with CyberArk's values Proficiency in SFDC, CPQ, Clari, Microsoft Office Suite a plus Additional Information We are proud to foster a diverse More ❯
Provide strategic input into the security incident response capability, ensuring robust governance, timely escalation, and cross-functional collaboration with CSIRT and key stakeholders. Collaborate on the development and continualimprovement of enterprise-wide remediation strategies and readiness planning. Provide strategic insight for information security risk management, ensuring effective collaboration to maintain an accurate, prioritised, and actionable university-wide … detailed technical controls and supporting awareness and guidance, to ensure efficient, consistent operations. Experience in designing and reporting on KPIs, SLAs, and performance metrics to monitor compliance, drive continualimprovement, and provide visibility to senior leadership. Expertise in risk management, acting as a senior point of escalation and coordination, ensuring effective and prioritised remediation and stakeholder communication. Experience … we help to create the University of the future by co-designing new ways of working, enhancing productivity, reducing complexity, supporting innovation, and providing the insights to drive continualimprovement . click apply for full job details More ❯
Assurance systems and ensure compliance with industry regulations and customer expectations. The successful candidate will play a key role in maintaining high-quality standards across the organisation and driving continuousimprovement initiatives. Main Purpose of the Job To deliver quality products and services that exceed the standards expected by customers and stakeholders. Ensure that the company works … follow through with improvements to deliver reliable and quality products and services. Collect, compile, and analyse data continuously and visualize trends to identify areas for reliability and quality improvement; initiating and facilitating actions to implement improvements effectively using problem-solving techniques (8D, 5Why, etc.). Responsibility for the maintenance of QMS, ensuring compliance with all regulatory requirements and … and management. Excellent attention to detail and problem-solving skills. Strong planning, organisation, and critical/logical thinking abilities. Teamwork, collaboration, and facilitation skills to resolve issues and lead continuous quality improvement. Knowledge of electronic component reliability and failure mechanisms is highly desirable If you are interested in the role of Quality Assurance Manager and feel that you have More ❯
maintained, inspected, repaired and operated in compliance within UK legislation, Venator standards and recognized best engineering practice. Ensure a professional engineering service is provided in support of the improvement, maintenance, and operation of the Greatham assets including appointment and management of external specialist and companies. Approval of repairs and modifications involving EHS critical equipment. As a member of … the Site Engineering Leadership Team, contribute to the development and implementation of the site engineering strategy, improvement and capital expenditure plans. Lead, inspire and sustain a positive values-based culture, that drives high performance and promotes the implementation of engineering best practices. Responsible for PSM/COMAH compliance. Candidate requirements: Job-Related work experience, Skills/Knowledge Requirements … control principles, installation/commissioning, maintenance philosophies and life cycle management. Solid understanding of functional safety and experience of working with IEC 61508 and 61511 standards. Experience of leading ContinuousImprovement activities across a broad spectrum of areas. The successful applicant will be offered an attractive salary and benefits package and continuous personal development within a More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Compleat Food Group
will oversee the sites Quality Management System, lead internal audits, and play a key role in external inspections and customer communications. Youll manage a dedicated QA team and drive continuousimprovement initiatives across the site to enhance product quality and compliance. Key Responsibilities Maintain and continuously improve the sites Quality Management System in line with BRC, customer … and internal standards. Lead technical and quality improvement initiatives to reduce complaints and ensure consistent compliance. Ensure robust QA team structure and shift coverage. Conduct and coordinate internal audits (systems and GMP) with timely corrective actions. Investigate and manage customer complaints and site non-conformances. Lead external audits and customer visits, ensuring full audit readiness. Collaborate with suppliers More ❯
Stranraer, Wigtownshire, United Kingdom Hybrid / WFH Options
NHS National Services Scotland
digital tools and knowledge resources Collaborate with multidisciplinary teams to engage new stakeholders in identify knowledge needs and develop solutions Monitor and evaluate the impact of knowledge services, ensuring continuousimprovement What we're looking for: Educated at least to degree level in knowledge management, librarianship, informatics or a related field Experience in evidence searching, digital content … at the bottom of the screen to the job description and person specification. If after reading this information you have any questions, please contact Cheryl Tudor, Quality & Safety Improvement Lead (Medical Education Directorate) or Ann Wales, Programme Lead: Knowledge and Decision Support (Health Improvement Scotland More ❯
In this role, you'll have the opportunity to develop expertise in digital MarTech strategy, revenue growth, project management, and client services while leading cross-functional teams. Epsilon offers continuous learning opportunities, positioning you for career advancement and leadership roles within a dynamic and evolving industry. Who You Are What you'll bring with you: 2-4 years of … identify and manage growth opportunities and support business success across a wide portfolio of clients Strong organisational and project management experience. Creative and critical thinking with a focus on continuous improvement. Why you might stand out from other talent: Experience in mentoring and training junior team members. A deep understanding of the digital industry and a passion for its … evolving nature. Ability to work closely with product owners and become a solutions specialist. An attitude passionate about continuousimprovement, always looking for ways to develop skills and keep pace in a rapidly evolving industry. Established proficiency in guiding internal and external critical initiatives that support client success and long-term account growth Comfortable engaging with senior More ❯
our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission We are looking for a proactive and analytical Business Operations Analyst to … design to implementation. Define, monitor, and report on KPIs for inside sales, customer relations, and supply chain operations. Conduct ad-hoc and structured analyses to identify opportunities for improvement and support decision-making. Structure and document operational processes and metrics to drive consistency and scalability. … Build dashboards and reports to provide visibility into team performance and operational efficiency. Collaborate cross-functionally with teams such as Sales, Customer Support, Supply Chain, and Finance. Contribute to continuousimprovement initiatives to enhance service quality and operational performance. The Perks We trust you, so we offer flexible working hours, as long it suits both you and More ❯
and confidence of those around you. You'll also partner with engineering managers and product leaders to cultivate a healthy, high-performing engineering culture within the group. Build for ContinuousImprovement: You'll encourage teams to stay curious, experiment, and iterate. Whether it's introducing new tooling to boost productivity, refining our CI/CD pipelines, or … guiding a team through a tricky production incident, you'll help shape a culture where learning and improvement never stop. What the team say "Working as an Senior Backend Engineer at Accurx is really rewarding! Developers are encouraged to work closely with user researchers and product managers to understand what our users want, which helps shape the products … driven features. Strong collaboration with product managers and designers to prioritise user needs. Proven ability to mentor engineers and foster a high-performing, inclusive culture as well as promoting continuous learning and iterative improvement. Expertise in raising engineering standards via code reviews and best practices. Skilled in debugging, optimising CI/CD pipelines, and driving systemic enhancements. Clear communicator More ❯
Bracknell, Berkshire, United Kingdom Hybrid / WFH Options
John Lewis Partnership
leave and personal commitments. What You'll Be Doing: In this hands-on technical engineering role, you will: Develop, deploy, and maintain our critical security operations tooling, ensuring its continuous effectiveness Follow agile development practices in support of our Information Security strategy Lead the delivery of new and updated security tools across key domains like Email Security, Cloud Security … SaaS Security and Internet Security Contribute to the continuousimprovement of existing critical security tooling, such as Google SecOps (Chronicle) and SentinelOne EDR Collaborate closely with Information Security colleagues, other technology teams, and strategic security vendors to build a truly secure Partnership. What You'll Have (Essential Skills): Extensive proven Security Engineering expertise in at least one More ❯